4. LOGO
CRM SystemSystem
Customer Response Management (CRM) is a set of
technology-enabled business processes that enable you to
create more consistent and profitable interactions with
your customers.
This is an online customer response management system
so, customers can contact with the administrator and add,
edit or delete their own personal profile. They can view
different schemes’ details, ask their queries, give
suggestions and provide feedback for the scheme which
they are using. Similarly employees can also add edit or
delete their own profile and provide response to queries,
suggestions and feedback for customers.
5. LOGO
Purpose
Customer Complain
Customer Recharge
View Scheme
Solve Complain
Personally interact with company employee
Give Feedback
7. LOGO
Complain
Customer can easily register their complain and get better
and faster solution.
If the customers have some query on solution which is
provided by the operator or employee, they can even give
some feedback about the solution.
Customer can directly and personally interact with
company employee or operator by via e-mail.
8. LOGO
Recharge
Now-a-days nobody has time to have recharge via shop.Now-a-days nobody has time to have recharge via shop.
Most of the people believe to save their time so , theyMost of the people believe to save their time so , they
recharge their mobile and DTH via internet.recharge their mobile and DTH via internet.
But in CRM system all the mobile operators as well asBut in CRM system all the mobile operators as well as
DTH operators are included at one stop so no need toDTH operators are included at one stop so no need to
access many websites.access many websites.
Customers can recharge their mobile as well as DTH,Customers can recharge their mobile as well as DTH,
even Postpaid Bill Payment is possible.even Postpaid Bill Payment is possible.
9. LOGO
Customer
Admin
Coordinator
Customer register their complain or give feedback on complain
solution and view different schemes available for them.
Coordinator view the complain and assign the complain
to special investigator and also give some time to find
perfect solution of complain.
Admin view the complain and check complain valid or
not if the complain is valid ,admin transfer the complain
to coordinator.
MODULES IN CRM
10. LOGO
Investigator
Account Manager
Account Manager check the complain detail and inform
to customer.
Investigator investigate for complain and find
appropriate solution for complain. After solve the
complain investigator change status of complain.
MODULES IN CRM
28. LOGO
Advantages
Reduced costs, because the right things are being done.Reduced costs, because the right things are being done.
Increased customer satisfaction, because they are gettingIncreased customer satisfaction, because they are getting
exactly what they want.exactly what they want.
Customer get good recharge schemes.Customer get good recharge schemes.
Customer can finish all recharge work at one stop.Customer can finish all recharge work at one stop.
Customers can access it any time, at any place justCustomers can access it any time, at any place just
through internet.through internet.
Customer get effective and efficient solution for theirCustomer get effective and efficient solution for their
complaint.complaint.
29. LOGO
Resource RequirementResource Requirement
1).System Requirement1).System Requirement
Processor: Pentium Dual CoreProcessor: Pentium Dual Core
Memory: 2 GB RAM or moreMemory: 2 GB RAM or more
Hard Disk Space: 5 GB or moreHard Disk Space: 5 GB or more
Windows: Windows XP, Windows 7Windows: Windows XP, Windows 7
2).Software Requirement2).Software Requirement
Framework: Microsoft Visual studio 2010Framework: Microsoft Visual studio 2010
Front End: ASP.NET 4.0Front End: ASP.NET 4.0
Back End: SQL Server 2008Back End: SQL Server 2008
3).Hardware Requirement3).Hardware Requirement
Intel Pentium : IV 1.8 GHz ProcessorIntel Pentium : IV 1.8 GHz Processor
Original Intel 845 GL Mother BoardOriginal Intel 845 GL Mother Board
40 RAM40 RAM
40 GB Seagate HDD40 GB Seagate HDD
