1. Html_Web_Design_Software : Part I
The Importance Of Application & Protocol Behavior Testing To Accurate Network
Assessment
Awareness of performance problems in a large enterprise network comes from different
sources. Sometimes it is a monitoring tool and sometimes it is complaints from business
users.
Monitoring tool notifications stay within IT--quietly. With all the alligators to shoot, such
issues may be left for a quieter time. Nevertheless, since those alligators reproduce so
quickly'that quiet time may never come. Besides, such tools usually focus on "Server Down,
Switch Down" alerts and cannot perceive the far more subtle signs of a problem.
Business user complaints are visible -- frequently high profile -- involve Business User
engagement. Such problems are discussed in management conferences and must be
addressed quickly'and'successfully. Even if there are no alerts from you monitoring
system'they must be addressed. After all, those automatic alerts (if they triggered at all) are
not really focused on the "User Experience". When a human being is having trouble
performing their job, which feeds their family, for any reason'they do not want to hear
statistics.
A standard Network Assessment is usually a review of Network Architecture -- Bandwidth
Utilization / Errors. All important information'but third hand information at best.
Business Users see & feel how the Application ITSELF utilizes the Network'how it actually
rides your LAN and WAN. This is first hand information.
Unfortunately, this perspective gets minimal attention in a standard Network Assessment
process.
This assessment methodology provides a two-pronged approach.
Simultaneously assess:
- Network Architecture
- Bandwidth Utilization
- Errors
AND...
* How the critical Applications utilize the network themselves -- from the Packet Level.
* Use tools such as Sniffer / Ethereal / WireShark as well as many other proprietary and
open-source tools.

2. * Identify All delays regardless of source (Network, Application, Servers, Database, OS,
etc.)
* Quantify this data to the byte and the microsecond.
* Compare these results to the data from our Network Architecture Assessment.
* The Interpath of every application is reviewed -- from Switch Port to Switch Port -- Router
to Router.
* Network Protocol behavior is evaluated regarding Network Transport times, TCP Tuning --
discovered issues.
This two-pronged approach -- capturing the actual way Applications behave on the Network
-- from multiple locations -- and comparing it to the Network Architecture -- provides Clear
Understanding of the causes of the problems and provides a path for resolution.
- It is a 'Departmentally Neutral' approach.
- It does not assume the problem is network based -- although it analyzes the network.
- It does not assume the problem is the application -- although the application's network
behavior is measured.
All results are quantified and objective. They allow all departments come together onto the
same point of view -- resolving the technical problem -- as well as the political one.
In many cases, the problem is one of balance. Neither the Network -- Application -- or any
other single source is the cause. If you are only looking from the perspective of the
Application Support Department, or Network Support'you will not discover issues that span
multiple areas of responsibility.
This Assessment Methodology will uncover the truth regardless of the cause of the
problems. Then diplomatically provide detailed documentation and guidance (if requested)
on a path towards Resolution.
Hiring a web designer to come up with the custom solution that you need can set you back
a few thousand bucks. But you can do the whole thing yourself and make it drag and drop
simple for mere pennies with a tool like Breezy Websites. See http://breezywebsites.com
for details!
HTML_WEB_DESIGN_SOFTWARE : End of Part I
Html_Web_Design_Software : Part II

3. The Importance Of C In CRM
The goal of CRM is to improve the long term growth and of course profitability by having a
much more superior understanding of the consumer behavior. And although CRM stands for
Customer Relationship Management there is no question that the C in CRM is much more
important for it's really all about the Customer!
Far too many companies make the mistake of using CRM to focus on Customer Acquisition
Management which entails moving potential and existing customers through the marketing
and sales process which of course an essential part of CRM and a beginning step but
there's plenty of more that you can get from your CRM software.
Recent studies show that fewer than 60% of consumers are happy with the customer
service they've received and that's dropped a whopping 20% in just a couple of years. That
means during a time when consumers are demanding more companies are providing less.
It also means that with the use of Microsoft Dynamics CRM Software you could become
one of the good statistics and very quickly I might add.
The key to good customer service is to combine the power of software, technology, and
human skills to provide a holistic approach with all the best elements of customer service.
This concept is all about collaboration by bringing a variety of elements together into a
cohesive program that will ultimately improve the bottom line. As we've all heard at some
point in our life 'the sum is greater than its parts' and the combining of all these CRM
separate pieces into one superb program certainly proves just that.
Used CRM to collaborate means that your customer requests are handled not only by the
help desk, they are also helped by the service department, parts department, sales
department, and accounting department. But wait there's more ' marketing gets an
opportunity to after sell to the customer introducing them to other similar products they
might enjoy or expansions or the existing product. This really is the full meal deal or so often
fondly referred to as the holistic approach. Let's break it down a little better for
understanding.
1. Customer Centric Strategies ' these are models that are modeled around the customer.
It's the center of the wheel with the spokes going out from there.
2. Shared Knowledge Base ' A searchable structured database which can be used to create
new plans, organize existing data, and build a rational database about all kinds of things
relating to your customer, their purchases, what they are looking to build, and the list goes
on.
3. Self Service ' When taken to its full capacity CRM software can be used to add a degree
of self service to your customer service. They can create new service tickets, check on

4. balances, check on repair dates or back orders, and a host of other services.
4. Roll Based Experience ' A great way to create easy to use dashboards for reports to
manager's at all different levels so whether you need to produce a report for hiring or a
report for next season's lines the information is at your fingertips.
5. Business Intelligence is definitely where the executives are interested in pulling data for
this is where the big decisions are made about expenditures, next seasons orders, how to
tighten up spending, and a host of other information and CRM reporting will provide just
what's needed.
Any business serious about being successful in the market knows that customer service
has become more important than ever and that CRM just makes great sense. Microsoft
Dynamics CRM Software is one of those packages that are worth considering because it's
flexible and affordable.
Hiring a web designer to come up with the custom solution that you need can set you back
a few thousand bucks. But you can do the whole thing yourself and make it drag and drop
simple for mere pennies with a tool like Breezy Websites. See http://breezywebsites.com
for details!
HTML_WEB_DESIGN_SOFTWARE : End of Part II
Html_Web_Design_Software : Part III
The Importance Of C In CRM
The goal of CRM is to improve the long term growth and of course profitability by having a
much more superior understanding of the consumer behavior. And although CRM stands for
Customer Relationship Management there is no question that the C in CRM is much more
important for it's really all about the Customer!
Far too many companies make the mistake of using CRM to focus on Customer Acquisition
Management which entails moving potential and existing customers through the marketing
and sales process which of course an essential part of CRM and a beginning step but
there's plenty of more that you can get from your CRM software.
Recent studies show that fewer than 60% of consumers are happy with the customer
service they've received and that's dropped a whopping 20% in just a couple of years. That
means during a time when consumers are demanding more companies are providing less.
It also means that with the use of Microsoft Dynamics CRM Software you could become
one of the good statistics and very quickly I might add.

5. The key to good customer service is to combine the power of software, technology, and
human skills to provide a holistic approach with all the best elements of customer service.
This concept is all about collaboration by bringing a variety of elements together into a
cohesive program that will ultimately improve the bottom line. As we've all heard at some
point in our life 'the sum is greater than its parts' and the combining of all these CRM
separate pieces into one superb program certainly proves just that.
Used CRM to collaborate means that your customer requests are handled not only by the
help desk, they are also helped by the service department, parts department, sales
department, and accounting department. But wait there's more ' marketing gets an
opportunity to after sell to the customer introducing them to other similar products they
might enjoy or expansions or the existing product. This really is the full meal deal or so often
fondly referred to as the holistic approach. Let's break it down a little better for
understanding.
1. Customer Centric Strategies ' these are models that are modeled around the customer.
It's the center of the wheel with the spokes going out from there.
2. Shared Knowledge Base ' A searchable structured database which can be used to create
new plans, organize existing data, and build a rational database about all kinds of things
relating to your customer, their purchases, what they are looking to build, and the list goes
on.
3. Self Service ' When taken to its full capacity CRM software can be used to add a degree
of self service to your customer service. They can create new service tickets, check on
balances, check on repair dates or back orders, and a host of other services.
4. Roll Based Experience ' A great way to create easy to use dashboards for reports to
manager's at all different levels so whether you need to produce a report for hiring or a
report for next season's lines the information is at your fingertips.
5. Business Intelligence is definitely where the executives are interested in pulling data for
this is where the big decisions are made about expenditures, next seasons orders, how to
tighten up spending, and a host of other information and CRM reporting will provide just
what's needed.
Any business serious about being successful in the market knows that customer service
has become more important than ever and that CRM just makes great sense. Microsoft
Dynamics CRM Software is one of those packages that are worth considering because it's
flexible and affordable.
Hiring a web designer to come up with the custom solution that you need can set you back
a few thousand bucks. But you can do the whole thing yourself and make it drag and drop
simple for mere pennies with a tool like Breezy Websites. See http://breezywebsites.com

6. for details!
HTML_WEB_DESIGN_SOFTWARE : End of Part III

7. for details!
HTML_WEB_DESIGN_SOFTWARE : End of Part III