1. CRM pricing models include subscription-based monthly pricing per user for cloud/SaaS systems or upfront costs for on-premise installations. Licensing can be per named or concurrent user. 2. Vendors offer feature packages bundling unnecessary modules or a la carte pricing allowing customers to only pay for needed add-on modules like sales, marketing, or customer service automation. 3. CRM systems can track customer orders and inventory to streamline fulfillment, ensure on-time delivery, and monitor supplier performance to improve supply chain quality for chain safety companies.

1. Unit-II
Client server architecture Framework
CRM Pricing
Chain Safety
Framework of CRM

2. EVALUATION FRAMEWORK CLIENT-SERVER SYSTEMS

3. CRM Pricing
What is the cost of CRM? CRM vendors have different
options on how they price their software and services.
And while the actual pricing is important, the structure and
terms & conditions can be equally critical.
It can change the dynamics of the total cost of the
application.
CRM Deployment Options
Pricing the CRM software licenses generally comes in two
options:
1.Cloud-based (SaaS) Systems – SaaS software is hosted
on the CRM vendor’s servers
2.On-Premise Systems – On-Prem is installed on the
customer’s on-site server.

4. CRM Hosted (SaaS) System
Hosted systems are offered in a monthly subscription-based
model. It’s typically priced per user/per month. Since you are
paying to use the software and do not own it, it tends to be the
less expensive option upfront.
CRM Hosted Payments Options
Monthly Price Per User
Quarterly Price Per User
Annual Price Per User

5. Types of CRM Licensing
Named-Users:
This type of user has full-time access to the system. They
each have a unique sign-in security associated with their
user profile.
Concurrent Users
This user has part-time access to the system and shares a
log-in with other users in the company.
Since many people have the same security sign-in, there is
no way to pinpoint who is specifically using the system at
any time

6. CRM Package Options
There are two main ways to purchase functionality in a CRM
system.
Feature Packages: Many CRM vendors group their
feature modules into packages and force the customer to
buy functionality they do not need. It is a way for vendors to
generate more revenue.
Ala Carte Module Pricing: C2CRM offers Add-On Module
pricing. Using this model, the customer only pays for what
they need.
Core Module – This module is always required since it
contains the base code the system runs on. Plus it contains
all the common items such as security, user profiles,
workflows, calendars, reporting tools, etc.

7. The following modules can be added to the core
module for additional functionality
Sales Automation Add-On Module: This module
contains opportunities/pipelines, quotes, product
catalog, and sales forecasting.
Marketing Automation Add-On Module: This module
contains drip campaigns, email marketing form letters
and collateral management.
Customer Service Add-On Module: This module
contains ticketing, knowledge base and projects.

8. C2CRM Pricing Example
An example of how simple and easy to understand
C2CRM’s pricing model is, below is an example of how
a CRM project would be priced.
Total # of Named Users (CORE Package-see details
below): 50
# of Users for Sales Add-on: 15
# of Users for Customer Support: 5
# of Users for Marketing: 2
We charge $37 per user, per month for our CORE
Package (see details below) and for our Marketing,
Customer Support and Sales modules, we charge $15
per user, per month for each module.

9. Solution
 C2CRM CORE: 50 users x $37 = $1850
 Sales Users: 15 x $15 = $225
 Customer Support Users: 5 x $15 = $75
 Marketing Users: 2 x $15
 Total Software Licenses $2,165/user/month

10. CRM in CHAIN SAFETY
 In terms of customer service, CRM systems can be
used to quickly and easily identify trends and issues.
This information can then improve the customer
experience by addressing areas of concern and
implementing changes.
 Regarding supply chain management, customer
relationship management can track customer
orders and inventory levels. This information can
streamline the fulfilment process and ensure that
customers receive their orders on time. In addition,
CRM systems can be used to monitor supplier
performance. This information can be used to
identify issues and improve the quality of the
supply chain.

11.  The role of CRM in supply chain management is to
provide a system for managing customer relationships.
This system can be used to track customer orders, track
customer service requests, and track customer
communication.
 This strategy can also provide customer support and
manage customer accounts. Customer relationship
management can manage the supply chain by monitoring
supplier orders, tracking supplier communication, and
managing supplier accounts.
 The CRM system can also be used to track the inventory
levels of the products in the supply chain. The system can
follow the production process of the products in the supply
chain. The CRM system can also track the quality of the
products in the supply chain.
CRM in CHAIN SAFETY

12. EVALUATION FRAMEWORKOF CRM