Presentation given by Bosnia and Herzegovina at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.

1. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
BOSNIA
AND
HERZEGOVINA
Bosnia and
Herzegovina
CAF Story

2. Bosnia and Herzegovina
CAF Story
By Kenan Avdagić
National CAF Correspondent
Public Administration Reform Coordinator‘s Office

3. Analyis
TQM Road Map Pilots CAF
Conclusions
CoM + OP Promotions
PAR
Strategy
First CAF
Label (s)
30 +
Organizations
New
Pilots
Trainings
Trainings
We have organize training
session for CAF – basic
generally. Also, we have
developed CAF on-line course.
+
We had trainings for new CAF
trainers (mentors).
Events
Promotions via events –
Topics about CAF, Total
Quality Management, Clients
Satisfaction...

4. Why
CAF? Politicians
about PAR
Employees
about PAR

5. Be
creative
NOTHING IS
IMPOSSIBLE
&

6. kenan.avdagic@parco.gov.ba
Thank you!