This document provides information about Group 5's project on the consumer services industry. It discusses the origin of the industry when division of labor became commonplace. It then summarizes key events in the history of consumer services such as the telephone's invention and the rise of online help desks. The document also gives an overview of Zomato, including its origin and evolution, product portfolio, and PESTEL analysis of the online food industry and of Zomato. It analyzes Zomato's growth, profitability, business affiliations, strategies, and performance over time.
Zomato is a restaurant search and discovery service founded in 2008 by Deepinder Goyal and Pankaj Chaddah. It currently operates in 23 countries, including India, Australia and the United States.[3] It features restaurant information such as scanned menus and photos sourced by local street teams, as well as user reviews and ratings. The company also provides cashless payment, online ordering, white-label apps, table reservation, and point-of-sale systems
Zomato is a restaurant search and discovery service founded in 2008 by Deepinder Goyal and Pankaj Chaddah. It currently operates in 23 countries, including India, Australia and the United States.[3] It features restaurant information such as scanned menus and photos sourced by local street teams, as well as user reviews and ratings. The company also provides cashless payment, online ordering, white-label apps, table reservation, and point-of-sale systems
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Zomato, a food discovery site that is transforming the global restaurant business and that is a member of the WSJ’s billion dollar startup club. Not only does it connect users and restaurants, it is also helping restaurants manage their finances, food and equipment orders, and design restaurants. Its core business is helping users find, book, and evaluate restaurants and helping restaurants advertise their services to users and accept bookings. However, the global network that Zomato is building of users and restaurants is enabling Zomato to extend its business into all aspects of F&B.
A short presentation presented by me and 5 of my friends as a final project, on the business policies, marketing strategies, and functioning of Zomato.
Zomato startup of india by sneha aroraSnehaArora26
I have made my ppt on zomato- startup by India.
if you found my ppt interesting then don't forget to like my PowerPoint presentation. I guarantee you this includes all current information on the topic .thank you
Business analytics in Zomato food chainAdithya Hegde
this presentation gives the brief introduction about how Zomato food chain uses data analytics to collect the data and use it to improve the business and a brief about the data analytics tools used by the Zomato food chain across the globe
what is zomato?:zomato is just online restaurant guide which helps to know best restaurants to dine out
reasons behind their success:first mover advantage means when zomato entering to market there is no app which works like zomato soo they thought that they gained the advantage of first mover
strong content platform:zomato maintaining strong data base of various restaurants they listed 100000+restaurants and they are keep updating for every three months
efficient employees:for any company employees are important like they r key holders zomato took some measures while they employing them mainly look for attitude,ethics,discipline,skill
good rating mechanism:zomato rate restaurants based on customer/user reviews
strategies:
financial strategy: their main source of funding is from info edge and their main source of revenues from adds which appear on zomato site
marketing strategy:they only depend on word of mouth publicity rather than other medium they also use seo,sem
growth strategy:zomato though that delhi is not only market so after success of zomato they spread over india
globalization :after the india zomato rising to abroad now it serving in 12 countries it is serving as joint venture in london with table top
About Swiggy-Swiggy is a food ordering and delivery company based out of Bangalore, India. Swiggy was inspired by the thought of providing a complete food ordering and delivery solution from the best neighbourhood restaurants to the urban foodie. A single window for ordering from a wide range of restaurants, we have our own exclusive fleet of delivery personnel to pickup orders from restaurants and deliver it to customers .
About IIDE-The Indian Institute of Digital Education (IIDE) evolved from the need for digitally skilled resources in India. All businesses in India are transitioning to the Digital Space for effective business. This has led to a high rise in demand for digitally skilled resources.
The current Indian Education system ignores this demand and is unable to cater to the needs of new businesses. IIDE is catering to this industry requirement and creating future digital entrepreneurs. To create quality output, educational houses need to have world class mechanisms and IIDE has adopted just that.
Food Services industry along with aviation, hospitality etc. has been severely affected by the COVID-19 pandemic. The pandemic may structurally change the food-services industry as the pandemic may bring permanent changes to consumer preferences.
How will this shift in preferences impact the food-tech companies?
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Zomato, a food discovery site that is transforming the global restaurant business and that is a member of the WSJ’s billion dollar startup club. Not only does it connect users and restaurants, it is also helping restaurants manage their finances, food and equipment orders, and design restaurants. Its core business is helping users find, book, and evaluate restaurants and helping restaurants advertise their services to users and accept bookings. However, the global network that Zomato is building of users and restaurants is enabling Zomato to extend its business into all aspects of F&B.
A short presentation presented by me and 5 of my friends as a final project, on the business policies, marketing strategies, and functioning of Zomato.
Zomato startup of india by sneha aroraSnehaArora26
I have made my ppt on zomato- startup by India.
if you found my ppt interesting then don't forget to like my PowerPoint presentation. I guarantee you this includes all current information on the topic .thank you
Business analytics in Zomato food chainAdithya Hegde
this presentation gives the brief introduction about how Zomato food chain uses data analytics to collect the data and use it to improve the business and a brief about the data analytics tools used by the Zomato food chain across the globe
what is zomato?:zomato is just online restaurant guide which helps to know best restaurants to dine out
reasons behind their success:first mover advantage means when zomato entering to market there is no app which works like zomato soo they thought that they gained the advantage of first mover
strong content platform:zomato maintaining strong data base of various restaurants they listed 100000+restaurants and they are keep updating for every three months
efficient employees:for any company employees are important like they r key holders zomato took some measures while they employing them mainly look for attitude,ethics,discipline,skill
good rating mechanism:zomato rate restaurants based on customer/user reviews
strategies:
financial strategy: their main source of funding is from info edge and their main source of revenues from adds which appear on zomato site
marketing strategy:they only depend on word of mouth publicity rather than other medium they also use seo,sem
growth strategy:zomato though that delhi is not only market so after success of zomato they spread over india
globalization :after the india zomato rising to abroad now it serving in 12 countries it is serving as joint venture in london with table top
About Swiggy-Swiggy is a food ordering and delivery company based out of Bangalore, India. Swiggy was inspired by the thought of providing a complete food ordering and delivery solution from the best neighbourhood restaurants to the urban foodie. A single window for ordering from a wide range of restaurants, we have our own exclusive fleet of delivery personnel to pickup orders from restaurants and deliver it to customers .
About IIDE-The Indian Institute of Digital Education (IIDE) evolved from the need for digitally skilled resources in India. All businesses in India are transitioning to the Digital Space for effective business. This has led to a high rise in demand for digitally skilled resources.
The current Indian Education system ignores this demand and is unable to cater to the needs of new businesses. IIDE is catering to this industry requirement and creating future digital entrepreneurs. To create quality output, educational houses need to have world class mechanisms and IIDE has adopted just that.
Food Services industry along with aviation, hospitality etc. has been severely affected by the COVID-19 pandemic. The pandemic may structurally change the food-services industry as the pandemic may bring permanent changes to consumer preferences.
How will this shift in preferences impact the food-tech companies?
Appy Fizz is a product by Parle Agro, introduced in India in 2005. Appy Fizz consists of carbonated apple juice, and is used as the basis for cocktails and is a popular drink with the youth. After the success of Appy which was clean apple juice, Parle launched its sequel product as Grappo Fizz, which is a carbonated grape juice.
The drink was the subject of a successful campaign of advertising at cricket matches in 2005-08.
Appy Fizz is also manufactured and marketed in Bangladesh by Global Beverage Co Ltd. under license from Parle Agro. Appy fizz nowadays is at a high demand. Appy fizz as opposed to the messaging hoax does not cause cancer.
Priyanka chopra is currently a celebrity endorser of Appy fizz.
Ground Zero 4.0 | Scaling Up - Event ReportRedSeer
Executive Summary
The report is compiled of all the topics that were discussed at Ground Zero 4.0 and has been
segregated based on RedSeer’s research and panel inputs.
Key Findings:
1. Digital India
2. Retail
3. D2C
4. Education
5. Healthcare
6. Grocery
7. Etailing
Indian grocery traditionally has been a primarily unorganized market, wherein more than 90% of the market is driven by traditional ‘kirana stores. However, in the past decade or so, organized brick & mortar and online channels have gained prominence. Online grocery has been boosted by covid-19 related tailwinds, with the GMV run-rates of major players growing by 70%+ during the period. This has led to an increased focus on the sector by large conglomerates as well as mature online players.
During Covid, while there were some challenges in the initial days of the lockdown, the segment has grown significantly. Most notably, fresh vegetables and fruits have seen 144% growth, while FMCG products grew 150%. While a lot of this growth will normalize to some extent as the COVID situation subsides, a significant portion of new users will persist and drive growth.
With the increasing demand and competition, it becomes imperative for brands to stay ahead by making data-driven decisions. In order to equip the brands to win in the online space, BigBasket Brand Intelligence and RedSeer have partnered to author this report. The idea here is to combine high-quality RedSeer IP on broader trends in the sector and BigBasket’s grocery expertise to create a ready-reckoner for brands, as they make strategic, product or channel-related decisions.
This report is an abridged version of the larger report which can be subscribed as per need. Besides the key trends of the sector, customer insights etc., this report deep dives on key categories such as Snacks & Packaged Foods, Beverages, Personal Care and Home Utilities, we present the quarterly growth in sales in the past 5 quarters with various sub-category splits.
Cloud Kitchen Market PPT: Demand, Trends and Business Opportunities 2023-28IMARC Group
The global cloud kitchen market size reached US$ 63.9 Billion in 2022. Looking forward, IMARC Group expects the market to reach a value of US$ 125.5 Billion by 2028 exhibiting a growth rate (CAGR) of 11.3% during 2023-2028.
More Info:- https://www.imarcgroup.com/cloud-kitchen-market
India FMCG Sector Report May 2014
For leading industry jobs, please visit http://iimjobs.com
India is likely to be the world's largest consumer market by 2030, according to a report by global consultancy Deloitte. The country’s retail market is projected to touch US$ 1.3 trillion by 2020, as per Mr KV Thomas, India’s Consumer Affairs Minister. With the online medium of retail gaining more and more acceptance, there is a tremendous growth opportunity for companies (international and domestic) in the retail and fast-moving consumer goods (FMCG) segment.
The Indian consumer sector can be broadly categorised into urban and rural markets. The bourgeoning sector is attracting global marketers like never before. The pace at which India’s consumer market is changing can be put down to dramatic shifts in consumer behaviour, increasing urbanisation, presence of a strong service sector, changing lifestyle, and most significantly, the expanding retail segment.
Businesses that can cater to the requirements of India's ambitious middle class, keep prices reasonable, build brand loyalty in new consumers, and adapt to a rapidly changing environment will find tremendous rewards in India’s potential-filled consumer market.
India’s urban population has contributed majorly to the growth of the online market in the country. Around 30–40 per cent of the total retail in India’s top 75 cities is expected to be carried out online in the next 7–10 years, said Mr Arvind Singhal, Chairman and Founder, Technopak Advisors. Amazon, the world’s biggest internet retail company, has seen potential in the Indian market. In June 2013, India became only the tenth market where Amazon has established a country-specific retail website.
Italian high-end accessories brand Furla plans to expand its presence in the Indian market, with the government clearing the company’s joint venture with Gurgaon-based Genesis Luxury Fashion. The alliance is expected to invest about Rs 13 crore (US$ 2.08 million) in the first four years to open stores.
The Cabinet Committee on Economic Affairs (CCEA) has given the go-ahead to Swedish furniture retailer IKEA's application to enter the Indian industry and establish a single brand retail venture in the country. The projected Rs 10,500 crore (US$ 1.68 billion) FDI would be the largest investment by a foreign brand in the Indian retail sector
This India FMCG Sector Report May 2014 also gives details on:
fmcg industry in india
fmcg industry india latest report
india
india fmcg report
india fmcg report 2013
An overview on Indian retail industry. Included information like evolution of retail in India, retail formats in India, key players, competitive landscape, key strategies, industry growth, etc.
An overview on Indian retail industry. Included information like evolution of retail in India, retail formats in India, key players, competitive landscape, key strategies, industry growth, etc.
Roti Bank Hyderabad: A Beacon of Hope and NourishmentRoti Bank
One of the top cities of India, Hyderabad is the capital of Telangana and home to some of the biggest companies. But the other aspect of the city is a huge chunk of population that is even deprived of the food and shelter. There are many people in Hyderabad that are not having access to
At Taste Of Middle East, we believe that food is not just about satisfying hunger, it's about experiencing different cultures and traditions. Our restaurant concept is based on selecting famous dishes from Iran, Turkey, Afghanistan, and other Arabic countries to give our customers an authentic taste of the Middle East
Ang Chong Yi Navigating Singaporean Flavors: A Journey from Cultural Heritage...Ang Chong Yi
In the heart of Singapore, where tradition meets modernity, He embarks on a culinary adventure that transcends borders. His mission? Ang Chong Yi Exploring the Cultural Heritage and Identity in Singaporean Cuisine. To explore the rich tapestry of flavours that define Singaporean cuisine while embracing innovative plant-based approaches. Join us as we follow his footsteps through bustling markets, hidden hawker stalls, and vibrant street corners.
MS Wine Day 2024 Arapitsas Advancements in Wine Metabolomics Research
Zomato Presentation for Strategic Management
1. GROUP-5
• SHASHWAT RASTOGI
19DM193
• RAJAT PANDEY
19DM154
• SAHAJPREET KAUR
19DM172
• PARIMA CHOUDHRY
19DM132
• SHUBHAM SHARMA
19DM210
• V M SAI CHARAN
REDDY 19DM232
• SHUBHAM SHARMA
19DM249
• ROHIT
BANSAL(GROUP-10)
19DM165
2. INDUSTRY: Consumer services
ORIGIN OF THIS INDUSTRY:
Consumer services are the variety of services provided to
consumers of a product by the field that creates, markets, or
provides the product.
Consumer services began to boom when division of labor became
commonplace. Being the assigning of different parts of a
manufacturing procedure or tasks to different people in order to
improve efficiency and productivity
Division of labor limited the breadth of people's knowledge,
which in turn caused the need for services.
3. Some of the major history highlights of this industry :
1876: Alexander Graham Bell patents the electric telephone. Customer service takes a
leap forward as customers can avoid having to travel long distances for product
information or to arrange for repairs.
1980s: Database software, which would evolve into Customer Relationship
Management (CRM) software, evolves to be used in customer service.
Early 1990s: People begin to use the Internet. You may have heard of it.
1998: Live Person, now the largest live chat company, launches their service.
Mid-2000s The rise of the online help desk.
2009: OLARK creates the first live chat that stays on-page, eliminating the need for the
annoying "pop-out." Live chat brings back the immediacy of human interaction to the
internet.
2017: The chat world becomes differentiated by Live messaging and Live chat and we
could finally order food online.
6. Public Health Polices
Prohibition on some food items
Low Minimum Wage
High disposable income
Increasing labour cost
Health consciousness
Dietary restrictions
Technology upgradation
Self- checkout screens
Impact of meat
Safety standards
Health and safety laws
PESTEL ANALYSIS- Online Food Industry
7. Digital India Campaign
Govt. Support on FDI
Changes in Income level
Increasing employment
Changing food habits
Change in Lifestyle and Habits
Technology awareness
Concept of Drone Delivery
Increase use of technology for
Weather condition
Food safety act
No laws for online food delivery companies
PESTEL ANALYSIS- ZOMATO
9. GROWTH (PAST 3 YEARS)
• India’s online food business segment reached as high as USD 750
million in 2017 to USD 1580 million in 2019
• Registered a YOY revenue growth of 150% (2018 and 2019)
• Zomato is the leader with sales revenue of approximately INR 3.33
billion, followed by Swiggy at INR 1.33 billion and Foodpanda at INR
0.62 billion as of 2018.
• With being present only in metropolitan cities in 2016 to currently
being set up in more than 500 cities and towns
• 15 million customers, 640 million annual orders, and $2-billion gross
merchandise value
10. PROFITABILITY(PAST 3 YEARS)
Though there is huge potential for growth, large number of players are in
losses due to high maintenance costs, logistics, low commissions by
restaurants
Zomato reported a loss of Rs 1,001 crore where as Swiggy has a loss of 2363
crore till FY 2018
On an average the losses mounted to a maximum of 5 times from the starting
the operations to till date.
But investors has shown huge interest in investing in food delivery apps with
almost investing over USD 500 million .
Many players are reducing discounts in order to become profitable
Zomato and Swiggy are trying to become more profitable by investing in cloud
kitchens and also reducing the cash burn rates.
12. BUSINESS STRATEGY
Financial strategy: To increase their fund and revenue
Marketing strategy: To tap their customers from across the globe
Growth strategy: To grow continuously and increase their
customers and page traffic
Globalization strategy: To expand themselves across the whole
globe as a leading service provider
13. PERFORMANCE
Number of listed restaurants: in 2008 it was 4000 restaurants
which increase to 94000 in 2013, 384,100 in Q1 of 2015, and
currently 1.5 million in Q1 2020.
Monthly visitors of Zomato increases to 24.65 million in 2019
which was 11 million in 2013 and 0.015 million in 2008.
Yearly revenue of Zomato for FY19 was $206 mn compared to
$68 mn in 2018 ( ~ 3x growth)
Spread in 24 countries across 10000+ cities worldwide.
