JKCS is a subsidiary of John Keells Group that provides airline and travel software. Their flagship product, Zhara Hospitality Suite, is a hotel management system designed to support various property types. It offers reservations, front desk, housekeeping, cashiering, reporting and other modules. The system is mobile compliant and aims to help hotels increase revenue through features like online booking integration, revenue management, and loyalty programs.

1. ESSENCE OF HOSPITALITY MANAGEMENT

2. JOHN KEELLS COMPUTER SERVICES (JKCS)
JKCS is a fully owned subsidiary of John Keells Group and has been a specialist in Airline and Travel software for
over a decade. Our systems power the biggest airlines of the world.
Clients in Scandinavia
JOHN KEELLS COMPUTER SERVICES (JKCS)
JKCS is a fully owned subsidiary of John Keells Group and has been a specialist in Airline and Travel software for over a
Office in U.K
decade. Catering to some of the world’s leading airlines,
Our systems power the biggest
we process 2,000 -10,000 travel bookings a day Catering to world’s leading
conglomerates
airlines of the world.
HEADQUARTERED IN COLOMBO, SRI LANKA
Official DCS for Kenyan Airport Services
Deployments in Australasia
JKCS operates offices in Sri Lanka and the UK with a joint-venture in the UAE and
has undertaken on-site engagements at multiple customer locations worldwide
ranging from Asia, Middle East/Africa and Australasia to Europe, UK and
Scandinavia.
Copyright © 2012 JKCS, all rights reserved.

3. 87%
THE ONLINE 62% book their
travel online 19%
REVOLUTION of the online
community use the
IN THE HOTEL internet to search
for new trips
INDUSTRY
TODAY
13%

4. JKCS is proud to introduce Zhara Hospitality Suite which has been designed to support the
needs of varied types of properties including resorts, boutique hotels, B&Bs and hotel chains.
HOTELS RESORTS TRANSIT MOTELS &
B&B’S

5. Zhara at a glance..
Zhara HS is extremely user friendly, effortless, highly reliable, stable and very secure.
RESERVATIONS
RESERVATIONS FRONT DESK
CONTRACTS & RATES
CASHIERING
MANAGEMENT
& HOUSEKEEPING
LOYALTY
INVOICING
MARKETING & CRM POINT OF SALE
(F&B OUTLETS AND SERVICES)
PAYMENT GATEWAY
REPORTS RESERVATIONS

6. The unique attributes…..
THE TRADITIONAL WAY
THE ZHARA EDGE
No Internet booking capabilities Complete IBE with instant
reservation and payment
Limited licenses
No limitations on user
Physical presence is a must to check licenses
on operations
Access your hotel operation
Help takes a long time to reach you
when an issue arises
from anywhere, anytime
System upgrades require more capital 24/7 support
Hardware costs are a definite “yes” Free upgrades
All you need is an internet
connection

7. The clients
THE CHAINS
BOUTIQUE PROPERTIES

8. The clients
TRANSIT HOTELS HOMESTAY PROJECTS PORTALS
INDIVIDUAL PROPERTIES
HOTEL MANAGEMENT COMPANIES

9. Zhara CRS
The comprehensive central reservation advantage

10. Information at your fingertips
THE DASHBOARDS GIVING YOU ONE COMPREHENSIVE
VIEW OF YOUR OPERATION STATUS

11. Effective Rates and Revenue management
Revenue management is a vehicle to help hotels to become aware of the rooms they sell, the rates
at which they sell, and the pace at which they sell. It is a way hotels can become pro-active in the
selling process, rather than simply posting rates and waiting for them to be sold.
- Neil Salerno - Hotel Marketing Coach
By the mid-1990s, Marriott’s successful execution of Revenue Management was adding
between $150 million and $200 million in annual revenue
– Wikipedia on Revenue management
A revenue management system can increase total revenues by
between 3 and 8% and operating profit by between 5% and 13%.

12. Travel agent Contracts Made
Easy…
 Create customized contracts in
seconds
 Identify your best performing
travel agents/ tour operators
 Contracted agents are listed in
categories providing easy
reference for modification and
management
 E-mail, fax , print or view your
agent contracts at any time.

13. Front Office Screen Powered with CRM
Comprehensive search facility
One click access to retrieve all useful information
Front Office Screen Powered with CRM
Repeaters, honeymooners recognized faster
Ability to Manage All Front office Operations via One View

14. CONTACT DETAILS
SEARCH
ROOM AVAILABILITY

15. Building lifetime PARTNER
value of a guest
Before you spend your time and money going after new customers and clients
ADVOCATE
Zhara CRS envisions your processes
to become the bestcurrently have a relationship with consider the following statistics:
you do not it can be. Our
vision is to help you in building the
lifetime value of a customer by SUPPORTER
enabling them to climb up your
• Repeat customers spend 33% more than new customers.
loyalty ladder from their very first
experience…• Referrals among repeat customers are 107% greater than non-customers.
CLIENT
• It costs six times more to sell something to a prospect than to sell that same
thing to a customer
CUSTOMER
From suspect to
advocate in one
PROSPECT - impression….
About.com Marketing statistics
SUSPECT

16. Repeaters Tracked by Reservation Module

17. Zhara PMS
Enterprise class property management

18. Room Allocation made easy
See the current Room status
Ability to filter into most specific details
Use the options to focus on the rooms
which need attention

19. Rooming List to manage
groups effectively
Ability to work with multiple rooms
under the same voucher
Change the main guest, Do the
guest level updates, Generate
Reg. Card, etc through one view
MOVE / SWAP
GUEST

20. Cashiering Manager
Main guest highlighted, Who is most likely to make the
payment
Outstanding
amounts are
displayed at a
Change the main guest, Do the guest level glance
updates, Generate Reg. Card, etc through
one view PRINT / VIEW BILL

21. Comprehensive Billing Information
Apartment bills and Extra bills are separated
Details down to each individual bill is
presented

22. Manage your housekeeping status
Updates on this screen on the status can be done
via telephone
Again the special guests are highlighted
Ability to access reports from the same
location
Ability to set status in
a click with quick SET AS CLEANED D.R.S REPORT
access points

23. Comprehensive Billing Information

24. FOM can validate the rates before the night audit
VIEW RATE / CONTRACT

25. Operations at
Restaurants and Bars Made easy
Its easy to operate F&B
outlets with a user friendly
Point-of-Sale screen.
Guest bills are generated
quickly and the day’s
revenues are easily tracked.

26. Detailed reporting to see the occupancy,
ARR & Revenue Rooms

27. Evaluating travel agent performance on
month on month basis
13,281

28. Zhara IBE
Bringing the online revolution to your fingertips..

29. THE IBE EDGE
So now we ask ourselves? Where do hotel websites stand? Can they make a difference to the decision
making process of the consumer? Can they compete with all those online travel agents such as Expedia
and Booking.com?
The answer to those questions is very simple: Hotel websites should be considered as the number one
online channel of any hotel.
when someone is considering to book for a specific hotel, they will usually visit
around 2-3 alternative channels (including the official website of the hotel), before
deciding whether or not they would like to book for that specific hotel
- Asian Correspondent (The importance of a hotel website)

30. STEP 01 – SELECT HOTEL AND DATES
STEP 03 – CHECK ROOM AVAILABILITY
Zhara IBE
Allow your guests to book your hotel with minimum hassle
PROCEED TO PAYMENT
In 4 simple steps….
STEP 02 – SELECT ROOM & MEAL PLAN
STEP 04 – YOUR TRAVEL DETAILS

31. Zhara is MOBILE COMPLIANT
Zhara HS was built keeping in mind the rising trends of
mobile device usage. Our solution is completely mobile
compliant giving you the edge of having your business
operations at your fingertips……

32. Product Road Map
ZHARA MOBILE PHASE I
MOBILE PLATFORM
ZHARA MOBILE PHASE II
GDS CONNECTIVITY ZHARA .GDS
CRM & CLP PLATFORM
CUSTOMER LOYALTY INTEGRATION TO CORE
RESERVATIONS
BUSINESS INTELLIGENCE BI EXPOSING PLATFORM
NEW GENERATION ZHARA HS IBE
HOTEL IBE
ZHARA IBE II

33. Solution
Architecture

34. Come onboard with Zhara HS
 The tourist industry is booming – particularly on the Internet!
 Its not just about occupancy levels - it’s about how you much more revenue you can get
per room while reducing costs and wastage.
 We are on ground and ready to help you roll out your sales strategy.
 Call us for a personal consultation and demo:
 Tel : +94 (0) 112 300 770
 E-mail : info@jkcsworld.com
 Web : www.jkcsworld.com