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THE DYNAMICS OF TRANSFORMATION IN A COMPLEX WORLD
Executive Consultant
Microsoft Services – Enterprise Strategy

alan.hakimi@microsoft.com
http://blogs.msdn.com/zen
@alanhakimi
“It is a digital and software driven world…”
The content presented in this session may or may not represent the views
of my employer, Microsoft Corporation.
This content is around a “style” of architecture, and using language and
grammar that aligns a set of frameworks.
The content is designed to be a “value-add” to “things” that most
Enterprise Architects are already doing… but also address the
shortcomings of current thinking.
I am a systems thinking Enterprise Architect, so this influences my
worldview….
Cause and Effect

Loops
Real World

Goals

Problem

Decisions

Results

Decisions

Virtual
World
Information

Situation
Strategy, Structure,
Decisions Rules

Mental Models of
Real World
Space

Real World

Virtual World

Time
Patients

Cars Aircraft
Traffic
Trains

Smart
Mobility

Vessels

Buses

Trucks

Clinics

Manufacturing
Integration and
Automation

Remote
Servicing

Hospitals
Fire

Smart
Factory

Pollution
Control

Predictive and
Reactive
Maintenance

Water

Packages

Smart
Logistics

Bulkware

Events
Sports

Smart
Entertainment

Streaming

Television

Smart
Pro
Services

Mobile
Care

Nursing
Homes
Renewables

Public
Safety

Law
Enforcement

Games

Containers
Tanks

Emergency

Smart
Cities

Waste
Letters

Smart
Healthcare

Smart
Energy

Grid

Automation

Comfort

Smart
Building
Home

Security

Lighting

Oil/Gas/Coal
Recovery and
Distribution

Hotels

Smart
Retail

Safety
Restaurants

Fuel
Stations
Points
of Sale
Human
Experiences

People Are The
Center of
Everything

Value and
Livelihood

Change The
World or My
Enterprise

Definition of The Right
Solutions

Definition of a
Program of
Change

Effective
Teaming

How to
Execute
Change
Projects and
Operations
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Value

Demand
Supply

Time
Value

Demand
for
Products
and
Services

Supply of
Organizational
Capability and
Capacity

Timely and Orderly
Execution
Maintain
Production
Rates Given
Business
Constraints

Organizational
Constraints
Political Will

Understand
Environment
and Market
Is My Product /
Service Catalog
Correct?

Gaps and
Latency

What Are The
Business
Motivations

What
Experiences Are
Desired

What
organizational
capability do I
have?

Policy and
Procedures

What are the
business
function
interactions?
What
technology
functionality
do I require?

Sourcing
Strategy
capability /
functionality?

Adoption and
Performance

Operations and
Impact

Project Change
Execution
Actual Metrics
Topology Space

Biological
•
•
•

•
•
•

HOW AND WHEN
REALIZATION
VIEWPOINTS
EXECUTION
ORIENTED MODELS

HOW MUCH
TRANSFORMATION
VIEWPOINTS
VALUE/ETHICS
ORIENTED MODELS
Realization
•
•
•

STAGE ORIENTED
LIFECYCLE
CONCEPTION TO
DEATH
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Path

Focus

1. The Right View

Environment and Perspective of
The World

2. The Right Intention

Motivations and Goals

3. The Right Speech

Information and Communications

4. The Right Action

Process Flows and Interactions

5. The Right Livelihood

Economical / Ethical / Payoffs of
Capabilities and Products and
Services

6. The Right Effort

Purposeful Execution through
Actions and Rules

7. The Right Mindfulness

Skills, Change, Awareness,
Cognition, and Measurement

8. The Right
Concentration

Outcome, Variance, Phenomena,
Symmetry, Resilience, Health and
Feedback
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Product

Services

People

Active Structure

Motivations
Sentiments

Asset

Process

Behaviors

Getting Things
Done

Information

Passive Structure

Passive Structure

Actions
Change Objects

Information as A
Lubricant
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
• organization ACTIVITY

• business CAPABILITY

• solutions FUNCTIONALITY
• infrastructure MODALITY
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
• Intra-layer

Interactions
• Interlayer
Integrations
• Systems

Dynamics
• Statistical
Mechanics
Nouns
Verbs
Improve

Evolve

Fix

Reinforce


f(x)

harmful

antifragile



beneficial
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
“If anything, evolution teaches that humans are
creatures of passion and that reason itself is primarily
aimed at social victory and political persuasion rather
than philosophical or scientific truth.”
People are complex and more than the sum of their
interactions with a company, a product or a service.
Mash up Scenario Focused Engineering with Business
Architecture
People are going to be impacted and how will this
improve livelihood of the constituencies must be
clearly understood, articulated, and evangelized.
Multidisciplinary teams
Agile and Formal methods
Separate governance from enactment
Transformation
Program
Management

Business
Management
Strategy

Architecture and
Integration

Human
Experience and
Design

Capability and
Solution
Development

Change and
Transition
Management

Validation and
Performance
Sense

Assess

Respond

Envision

Design

Development

Change

Run

Exploit

Measure
Wisdom

Understanding

Knowledge

Information

Data
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
• Balance Flexibility and Precision in Models
• Use Fit for Purpose Frameworks
• Enterprise Architecture does not always require

“Enterprise” Scope
• Think in Fractals, Every Business Function Products a
Set of Products and Services (each can have an
“organizational” architecture)
• Are you in the empowerment business or
governance business?
Enterprise Architects have to get out of the mind-numbing
debates amongst ourselves and focus on things that
matter, rather than pedantic issues.
Forget technology (for a moment) and have conversations
around value and information. Focus on I first, then T.
Understand “dynamics” and “feedback” and what is good
entropy versus bad entropy.
Do not blindly fight complexity: understand it, leverage it,
and manage it appropriately.
Complexity may not be the issue, but making things
unnecessarily complicated will be an issue.
Find Balance
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World
Zen and The Art of Enterprise Architecture - The Dynamics of Transformation in a Complex World

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