The document discusses PSS, a business communication and executive search firm in India. It provides details on PSS's history, services, leadership team, business structure, values, and communication practices. PSS was established in 1981 and has offices in five major cities in India. It communicates internally through emails, meetings, and notices, and externally through powerpoint presentations, emails, letters, and websites. The document outlines PSS's mission to provide top human resources to client organizations and help individuals reach their potential.

2. •A DETAIL DESCRIPTION ABOUT
BUSINESS COMMUNICATION
•EXPLORING BUSINESS COMMUNICATION
OF A CORPORATE
CALLED
TOPICS DISCUSSED

3. What is Communication?
What is Business Communication?

4. IMPORTANT CHARACTERISTICS
OF
COMMUNICATION
It is a 2-way process.
Communication process happens between or
among two or more parties. (Sender and
Receiver)
Communication involves exchange of ideas,
feelings, information, thoughts, and knowledge.
Communication involves mutuality of
understanding between Sender and Receiver.
There are two types of Communication i.e.,
Verbal and Non-Verbal Communication.

5. BARRIERS TO COMMUNICATION

6. Effective
feedback is
the core
component in
all
communication.

9. CORPORATES
PROFILE
Personnel Search Services (PSS) has been
a pioneer in Executive Search in India. It
offered clients a comprehensive Executive
Search and Consulting service at a time
when existing players relied solely on
database driven selection services. This
approach propelled PSS to a premier
standing among India’s most successful
Executive Search firms, since its inception
in 1981.

10. CONTD
Today, PSS has offices at 5 business centers –
Mumbai, Delhi, Bangalore, Hyderabad and Chennai -
with planned offices in other main locations. Our
robust research structure is integrated across these
locations in each of our 5 Industry Groups and 3
Functional Groups. PSS also offers international
services with a subsidiary office in Dubai. One of the
affiliate companies of the PSS Group, Lobo Staffing
Solutions, provides solutions for temporary and
permanent staffing needs.
In its pursuit to identify new ways of sourcing top
talent in an evolving business environment, PSS has
stayed true to its vision of being at the cutting edge
of Leadership in Executive Search.

11. DIRECTORS Mario is one of the pioneers in Executive
Search in India, having spent over 25 years in
the industry. With extensive experience in
developing and Managing Strategic
Relationships, he has helped clients in
identifying the roadblocks related to resources
and skills and assisted various client
organizations with critical strategic inputs
during restructuring, salary benchmarking and
in different organizational development
initiatives.
Mario takes a lot of interest in analyzing new
organization structures and proposing change
management across several industry
sectors. His work has been featured in major
national publications. He is on the board of a
large number of prestigious Management
Business Schools in India and is a Speaker at
leading academic and business forums.
Mario holds a degree in Arts from the
University College of Arts in Jaipur and an
MBA from the Xavier Institute, Jamshedpur
(affiliated with Loyola University, USA).
MARIO LOBO
MANAGING DIRECTOR

12. As a pioneer of Executive Search in India, with over
20 years involvement, and extensive experience in
developing and managing strategic relationships,
Clarence has identified world-class leadership
teams and board members. His systematic and
creative approach has resulted in the delivery of
optimal recruitment solutions to many clients
including multi-national conglomerates,
entrepreneurial companies, and leading Indian
corporate houses.
Clarence has advised clients during restructuring,
compensation benchmarking and organizational
development initiatives. His written work has
featured in major national and international
publications. "Silicon Plateau: The New Future of
Information Technology" and “Executive Presence
in India," are some such articles. He is a regular
speaker at leading academic and business forums.
Clarence has a commerce degree from the
University College of Commerce, Jaipur and an`
MBA from the Xavier Institute, Jamshedpur
(affiliated with Loyola University, USA).
CLARENCE LOBO
MANAGING DIRECTOR

13. Pss other
functionaries
departments are for:
Engineering level and products
Consumer goods and services
Pharmaceuticals
HR

14. PSS:FUNCTIONS OF
COMMUNICATION

15. PSS:FUNCTIONS OF
COMMUNICATION

16. SHOWING
COMMUNICATION
OF

17. EXTERNAL WAY OF
COMMUNICATION
• POWER POINT PRESENTATION
• EMAILS
• LETTERS
• WEBSITES

18. EXTERNAL WAY OF
COMMUNICATION OF PSS
According to my research, PSS communicates with the
external stake holders by the means of PowerPoint
presentation and websites to some extent
CONSULTANTS COMMUNICATION
All the consultants communicate in the organization by the
way of e-mails, telephone,fax, brochures and events.
HR DEPARTMENT OF EXTERNAL COMMUNICATION
The hr department attracts the candidates of top
management level like the Ceos and professionals in finance,
MBA in hr, banking sectors, chartered accountants etc by
offering them a good quality post with substantial growth,
high returns on it and lucrative opportunities with it. They
offer them by sending a mail OR by detailed search in their
reply or otherwise.

19. contd
THE PSS HR RESEARCH FOR EXTERNAL
COMMUNICATION LIKE CANDIDATES ETC
After a detailed study done by the hr trainees and
recruiters of the lower level the candidates are then
finally send to be tested and interviewed by the
senior most recruitment level for executive search
CONFIRMATIONS
All of the resumes and approvals are recognized by
the other corporates looking for executive level
mbas.They inform by giving a phone call OR a email
to the specific consultant who's send the candidate
that the very person send has got the post.

20. INTERNAL WAY OF
COMMUNICATION OF PSS
DEPARTMENTS
The various departments in the organization:

21. INTERNAL WAY OF
COMMUNICATION
• Telephone
• Intercom
• Face-to-face discussions
• Meetings
• E-mails
• Notices.
With employees.

22. BUSINESS SRUCTURE OF
PSS
Centralization
• Managers keep
control
• Decisions are made
in the interests of
the whole business
• Costs can be cut by
standardizing
purchasing and so
on
• Strong leadership
Decentralization
• Empowering and
motivating
• Freeing up senior
managers’ time
• Better knowledge of
those closer to
customers
• Good staff
development

23. COMMUNICATION BETWEEN
DEPARTMENTS
• All the departments communicate with each other by email or
intercom and also by brochures, events etc
• Incase if they are partnering on an assignment they will either
communicate through email, extension and if both are not
accessible then mobile is the last resort
• In case the extension are not working the they communicate
through mobile
• If they are sharing an assignment with someone, that person
has the key account of the site to open and look for
information.
• Pss has their own website with their clients for interaction
purposes called www.pss.india.com its also used for external
communication
• They do not use websites called face book and orkut.
• They have a private way of working and are very professional

24. HR INTERNAL
DEPARTMENT
They attract their consultants in their own organization
by offering various incentives on the targets given to
them. The information is given through conference
meetings conducted within the organization and also
gaves them a brief detail about the targets to be met and
also gaves them a particular deadline
Then all the recruiters and consultants do detail study of
their candidates and interviews them thoroughly to
therefore place them in other corporates looking for
highly qualified professionals in top management, middle
managements who have about 2 or 3 years of
experience.

25. All the decisions of major
nature are done by the director
and he can noticify that to
members of organizations by
notice on the notice board or by
memos.
DIRECTORS
COMMUNICATION

26. THE HIGHLIGHTS OF PSS
COMMUNICATION
Communication is both giving and
receiving feedback
Effective feedback is FAST, SPEEDY
AND ACCURATE
When feedback is misunderstood or not
effective there can be conflict
Conflict resolution tactics
They are 29 years old
They place at least 5 to 6 professionals
in a month and 120 in a year.

27. MISSION AND VISION
Build Client organizations by providing
them with the best available
human resources
Help realize individual potential in the
context of client needs
By rigorously adhering to the above,
PSS plans to attain its long-term vision
of:
Being at the cutting edge of
Leadership in Executive Search within
strategic markets in India and select
International centers

28. VALUES
Maintain a strong Performance Culture across the organization
• Build a Learning Organization in which each employee plays an active part
• Pursue the highest global standards in Executive Search and keep pace
with the latest developments in business and technology
• Attract, Develop and Retain talented employees and then continuously
challenge and reward them
• Ensure client and candidate confidentiality
• Continually emphasize a focus on client needs
• Work as a team to achieve and exceed a common goal by sharing
information, knowledge and expertise within the organization
• Maintain honesty and integrity with our colleagues and respect the
dignity and self-worth of our people

29. As pioneer among
Executive Search firms in
India, we have been
discovering, grooming &
placing senior management
and other select talent for
over 25 years

30. PSS DETAILS
316. PRABHADEVI ESTATE,
VEER SAVARKAR MARG,
PRABHADEVI, MUMBAI-400 025
INDIA
EXPLORE PSS WORLD ON
www.pssindia.com

31. THANK YOU