Yu Hsuan Huang Professor Jamie Colboth-MacLeod Nov,29,2018 Extra credit Bryce, a restaurant owner, opened his morning paper and was shocked to see an article about foodborne illness at his friend Nathan’s restaurant. Even though Nathan has a HACCP program in place and has passed a recent health inspection, 23 people got sick after eating dinner at the restaurant. The regulatory authority closed the restaurant temporarily until the cause of the outbreak could be determined. The article went on to say that even though the paper had called the restaurant several times to find out more about the outbreak, the restaurant manager did not return the calls. Direct calls to Nathan were also not returned. When interviewed, several staff members stated they did not know what was going on and they had not heard anything from the owner or manager about the outbreak. 1. What is wrong with how Nathan handled the crisis? 2. What should have been done differently? 3. What can Nathan do at this point to try and move forward with his restaurant? 1. Nathan did not answer the phone and also without returned the call. He also didn’t let his staff know what was going on. 2. Nathan should answer the call directly and provide the information of the outbreak. 3. The first step is to resolve the problem immediately. Then have a group communication with staff by teaching them how to response to media and who to contact for press conference. In the press conference, Nathan has to come out and explain the problem that cause the outbreak happened with a sincerely apologize. The most important is to giving out the solution and a new policy or method to avoid this happen again. Written communication Students will write effectively for business by focusing on the audience, purpose, tone, and the design of various business documents. 4 3 2 1 Thesis and Organization Clear and concise thesis; logical organization of ideas; well supported by compelling arguments, examples or evidence. Clear thesis; logical organization of ideas; supported by appropriate arguments, examples or evidence. Vague thesis; poorly organized ideas; partially supported by arguments, examples or evidence. No thesis; unorganized ideas; unsupported by arguments, examples or evidence. Audience awareness (tone, style) Effectively uses appropriate content, language, and tone for the audience. Appropriately uses discipline specific jargon, if applicable. Conveys an accurate sense of audience; uses language largely appropriate to target audience. Inconsistent sense of audience; uses language inappropriate to target audience. No consideration of audience in content, language or tone. Grammar and mechanics Demonstrates superior ability with sentence structure, language usage and spelling. Demonstrates good/adequate control of sentence structure, language usage and spelling, but may have minor errors that do not interfere with .

1. Yu Hsuan Huang
Professor Jamie Colboth-MacLeod
Nov,29,2018
Extra credit
Bryce, a restaurant owner, opened his morning paper and was
shocked to see an article about foodborne illness at his friend
Nathan’s restaurant. Even though Nathan has a HACCP program
in place and has passed a recent health inspection, 23 people got
sick after eating dinner at the restaurant. The regulatory
authority closed the restaurant temporarily until the cause of the
outbreak could be determined. The article went on to say that
even though the paper had called the restaurant several times to
find out more about the outbreak, the restaurant manager did not
return the calls. Direct calls to Nathan were also not returned.
When interviewed, several staff members stated they did not
know what was going on and they had not heard anything from
the owner or manager about the outbreak.
1. What is wrong with how Nathan handled the crisis?
2. What should have been done differently?
3. What can Nathan do at this point to try and move forward
with his restaurant?
1. Nathan did not answer the phone and also without returned
the call. He also didn’t let his staff know what was going on.
2. Nathan should answer the call directly and provide the
information of the outbreak.
3. The first step is to resolve the problem immediately. Then
have a group communication with staff by teaching them how to
response to media and who to contact for press conference. In
the press conference, Nathan has to come out and explain the
problem that cause the outbreak happened with a sincerely
apologize. The most important is to giving out the solution and
a new policy or method to avoid this happen again.

2. Written communication
Students will write effectively for business by focusing on the
audience, purpose, tone, and the design of various business
documents.
4 3 2 1
Thesis and
Organization
Clear and concise thesis;
logical organization of ideas;
well supported by compelling
arguments, examples or
evidence.
Clear thesis; logical
organization of ideas;
supported by appropriate
arguments, examples or
evidence.
Vague thesis; poorly organized
ideas; partially supported by
arguments, examples or
evidence.
No thesis; unorganized ideas;
unsupported by arguments,
examples or evidence.

3. Audience
awareness
(tone, style)
Effectively uses appropriate
content, language, and tone
for the audience.
Appropriately uses discipline
specific jargon, if applicable.
Conveys an accurate sense of
audience; uses language
largely appropriate to target
audience.
Inconsistent sense of
audience; uses language
inappropriate to target
audience.
No consideration of audience
in content, language or tone.
Grammar and
mechanics
Demonstrates superior ability
with sentence structure,
language usage and spelling.
Demonstrates
good/adequate control of
sentence structure, language
usage and spelling, but may
have minor errors that do not

4. interfere with meaning.
Demonstrates weak control of
sentence structure, language
usage and spelling, with errors
that result in lack of clarity.
Demonstrates serious and
frequent problems in sentence
structure, language usage, and
spelling, with errors that
obscure meaning or result in
incoherence.
Presentation
and References
Document is crisp, and
professional; uses
appropriate references and
formatting.
Document looks neat;
violates few formatting rules.
Includes few incomplete or
inappropriate references.
Document looks fairly neat;
violates some formatting
rules. Some references are
incomplete or used
inappropriately.
Document looks untidy and
does not follow basic
formatting rules. References

5. not utilized where needed.
Tables, graphs,
illustrations,
diagrams, etc.
(if applicable)
Tables, graphs, illustrations
or diagrams are designed
effectively, easy to interpret
and support the thesis.
Tables, graphs, illustrations
or diagrams are supportive of
the thesis.
Tables, graphs, illustrations or
diagrams are missing where
needed or irrelevant.
Tables, graphs, illustrations or
diagrams are distracting or
confuse the reader.
Immersion Assignment and Memo
Purpose
Developing cross-cultural competency often represents
significant personal change not feasible through traditional
intellectual classroom and academic activities alone. Research
suggests that the greatest intercultural competence development
opportunities arise through experiencing high cultural novelty.

6. The Immersion Experience is a short duration, high novelty
experience to provide you with an opportunity to plan,
experience, and reflect on intercultural situations. Using the
movie experience and your reflection memo will help you to
better understand your sources of weakness in intercultural
competence.
Assignment: “At the Movies”
Do some research to identify a film to view. The film could be a
documentary about a cultural group or country/region. I could
be about a topic you find controversial or challenging to
understand or represents a viewpoint very different from your
own. Explain why the film is appropriate for this assignment
and why you chose it.
General Assignment Requirements
(1) Complete the immersion experience by watching a movie
(suggestions attached)
a. After watching the movie, find time to sit quietly and reflect
on what happened in the film. Take some notes about your
thoughts. What did you think? Did you find yourself judging the
behaviors of others? Did you have any emotional or physical
reactions to the experience? Why do you think so? Were your
concerns or fears justified?
(2) Write and Submit a short memo (1 page) containing the
following items:
a. Identify the movie that is the basis of the memo.
b. Explain why you chose this particular movie.
c. Briefly describe the details of the movie (who, what, where,
why, etc.).
d. Discuss your reactions (thoughts, emotions) during the
movie. Consider describing things like: What surprised you?
What unexpected reactions did you have to the movie? Analyze
those reactions and discuss whether they were founded or not?
Your personal feelings of comfort, discomfort, enjoyment, etc.

7. You could, for example, use the cultural frameworks we will
consider in class to help with this (e.g., Hofstede) to help you
analyze your feelings/reactions.
e. Conclude with what you learned from the movie.
Examples of Films for Cross Cultural Studies
84 Charing Cross Road A Year in Provence Babel
Bend it Like Beckham Black Rain
Children of a Lesser God Crash
Dances with Wolves
Das Boot
Fire
Gran Torino
Gung Ho
The Interpreter
Joy Luck Club
Lost in Translation
Milk
Moscow Does Not Believe in Tears Mr Baseball
Once were Warriors
Rapa Nui
Rising Sun
Slum Dog Millionaire
The Piano
Water
Whale Rider

8. Some Additional Films that I have more detail for
Baran (Iran, 2001)
Young Lateef works on a construction site in Tehran with some
Kurds and a few illegal Afghan workers. When Lateef is given
heavier tasks to compensate for new Afghan worker Rahmat, he
resents his displacement and treats Rahmat cruelly. After one of
his pranks, however, Lateef discovers Rahmat's secret--he is a
girl named Baran. Latif's heart softens towards Baran and he
shows his new affection for her by doing what he can to ease
the hardships she suffers at work. When government inspectors
force all Afghans to be fired from the site, Lateef discovers he
cannot bear to be without her. Jeopardizing social standing and
his own well being, Lateef stops at nothing to help his love.
Eat Drink Man Woman (Taiwan, 1994)
Every Sunday, venerable chef Chu prepares an elaborate dinner
for his three lovely daughters. Despite Chu's exotic dishes, the
family barely nibbles at the food. The listless mealtime ritual
mirrors the foursome's general lack of appetite for life: Chu has
lost his sense of taste, and his daughters just want to go on with
their separate, lonely lives. But something new is cooking that
is about to spice up everyone's existence, and three marriages
and a funeral later, the Chu family will learn to embrace life's
unpredictability.
Fear and Trembling (Japan, 2003)
Amélie, a dreamy and romantic young Belgian woman, arrives
in Japan to begin work as a translator for the giant Yumimoto
Corporation. For Amélie, who spent her childhood in Japan, this
is a dream come true. It is her chance to become a ''real
Japanese.'' Eager to please her bosses and co-workers, Amélie
diligently accomplishes her daily tasks with invention and
enthusiasm. But unfamiliar with the customs of the Japanese

9. workplace, she commits a series of cultural missteps and is
singled out as a deviant within the company hierarchy, suffering
a string of demotions. The harder she tries, the more wrathful
her superiors seem to become, the more unreasonable and
humiliating their demands. Unable to stop her downfall, Amélie
suddenly stumbles upon her own extraordinary means of
liberation.
Fearless (China, 2006)
"Fearless" is based on the life of Chinese martial arts master
Huo Yuanjia (1869-1910), the founder and spiritual guru of the
Jin Wu Sports Federation. The son of a great fighter who did
not wish for his child to follow in his footsteps, the bullied Huo
Yuanjia resolves to teach himself how to fight--and win. Years
of training enable him to ace match after match in his home
region of Tianjin. But as his fame as a martial arts master
grows, so does his pride. This leads to tragic events, causing
Huo to leave society, but to eventually return as a changed man.
The Middle of the World (Brazil, 2003)
The Middle of the World is a road movie on bicycles. It is
freely adapted from the true story of an unemployed truck
driver who, with his wife and five children, pedals from
Paraíba, in the poverty-stricken Northeast of Brazil, all the way
to Rio de Janeiro looking for a job. Romão (the father) feels
destined to earn 1000 reals (about 300 US$) a month – a vast
sum for Brazilian standards. On four bikes, the family goes
through five states, knows solidarity and indifference,
aggressiveness and cordiality. A 2000-mile odyssey through the
hinterlands of Brazil all the way to Rio de Janeiro, The Middle
of the World shows the quest for the dream of a decent life – a
story of dreams and hope.
Monsoon Wedding (India, 2001)
As the monsoon rains loom, Lalit Verma and his extended
family reunite for the last-minute arranged marriage of his

10. daughter Aiditi in New Delhi. As wedding preparations proceed,
long-guarded secrets that emerge threaten to tear the family
apart.
The Scent of Green Papaya (Vietnam, 2003)
A notably peaceful and curious young girl, Mùi, becomes a
servant for a rich family. The family consists of a frequently
absent husband, a wife, an older son, two younger sons, and the
husband's mother. The mother still mourns the death of her
daughter, who would have been Mùi’s age. In her mind, she
treats Mùi as her daughter. Ten years later, the family falls on
hard times and Mùi (now a young woman) is sent to another
home. She becomes a servant for a pianist who was a friend of
the older son. That man is engaged to be married, but he prefers
playing the piano to spending time with his fiancé.
The Sea Inside (Spain, 2004)
In Spain, the former sailor Ramón Sampedro (Javier Bardem)
has been quadriplegic for twenty-eight years and is fighting in
court for his right of practicing euthanasia through an
association that defends the freedom of choice and leaded by his
friend Géne (Clara Segura). Ramón is introduced to the lawyer
that is defending his cause, Julia (Belén Rueda), who has a
degenerative fatal disease; and meets Rosa (Lola Dueñas), a
lonely worker that has been abused by men. Their relationship
changes the behavior and viewpoint of life of Rosa and Julia.
Shall We Dance? (Japan, 1996)
From his seat on a commuter train, a respected but downtrodden
Tokyo office worker spies a beautiful woman in the window of
a dance studio. Mesmerized, he secretly signs up for ballroom
dance instruction at the school. He soon discovers that he has a
natural aptitude – and a natural love – for dancing, much to the
dismay of his perplexed wife and daughter.
The Story of Qiu Ju (China, 1992)
Set in a remote Chinese province, the film follows pregnant

11. peasant Qui Ju on her resolute quest for justice after the village
elder kicks her husband in the groin. Merely seeking an apology
from the stubborn chief, Qui Ju soon gets caught in the cogs of
an exasperating legal system.
Together (China, 2003)
Xiaochun has been playing the violin ever since was able to
hold it. Now, a prodigy at 13, with several awards to his name,
he is the pride and joy of his father, a chef who has put all of
his hopes on his son's success. Father and son set out for
Beijing, where the boy will further his studies. There, Xiaochun
meets Lili, his first love, his first amorous let-down and his first
real friend. His father, on the other hand, never falters in his
quest to find a teacher for Xiaochun capable of putting the boy
on the road to international fame. However, finally having
found the teacher he was looking for, the teacher pits the boy's
skill against his other favorite student, Lin Yu. On the eve of an
extremely important performance before a jury, professor Yu
tells Xiaochun a secret which will change his life forever.
Turtles Can Fly (Iran, 2004)
"Turtles Can Fly" is set in Kurdistan on the eve of the American
invasion of Iraq. Thirteen-year-old Soran is known as
“Satellite,” for his installation of dishes and antennae for local
villages looking for news of Saddam. He is the dynamic leader
of the children, organizing the dangerous but necessary
sweeping and clearing of the minefields. He then arranges
trade-ins for the unexploded mines. The industrious Satellite
falls for an unlikely orphan, a sad-faced girl traveling with her
brother Henkov, who appears to have the gift of clairvoyance.
The siblings are care-taking a three-year-old, whose connection
to the pair is discovered as harsh truths are unveiled.

12. Writing assignment (about 500 words)
Identify two critical stakeholders in the external environment
that would affect the
profitability of the U.S. Airline industry. Explain why they can
affect the profitability and
what can be done by the key internal stakeholders to improve it.