The document discusses the evolution of trust in the workplace. Traditionally, trust was defined as employees' willingness to work extra, but engagement now requires more involvement and passion. However, only 18% of people trust coworkers, and this is declining with generational differences. Engagement results in higher profitability, lower theft, better customer ratings, and fewer safety incidents. Leaders who attend the YESS You could be Right workshops report being promoted, closing more sales, being happier, having a greater impact, feeling more courageous, and improving relationships. The workshops help create a culture of listening and innovation through considering other perspectives.

1. THE EVOLUTION OF TRUST
What Leaders who Build Leaders are
Saying about
YESS You could be Right Workshops™

2. TRUST TODAY
© 2017 YESS (Youngblood Executive Search & Services), www.yessinc.com
The Traditional Definition
“The willingness of employees to
voluntarily expend extra effort”
is No longer sufficient to “fuel” the
highest levels of performance.
ENGAGEMENT 1.0
The New Definition
“…involvement, commitment, passion,
enthusiasm, focused effort and energy”
has now been widely correlated with
higher corporate performance.
ENGAGEMENT 2.0
TODAY ONLY 18%* OF PEOPLE TRUST THE PEOPLE THEY WORK FOR AND THE PEOPLE THEY WORK WITH
AND THIS NUMBER IS DECLINING AS GENERATIONAL AND CULTURAL DIFFERENCES INCREASE IN THE
WORKPLACE.
22% Higher
Profitability
28% Less
Theft
10% Higher
Customer
Ratings
48% Fewer
Safety
Incidents
ENGAGEMENT 2.0 RESULTS**
*HBR, What Science Tells Us About , Leadership Potential, Sept. 16, 2016
**NYT, Why You Hate Work, June 1, 2014

3. 1. I have been promoted.
2. I am closing more sales at a faster rate.
3. I am calmer, happier and more relaxed, i.e.,
I am more ‘present’.
4. I am changing from a Human ‘Do’ing to a
Human ‘Be’ing and having greater impact.
5. I am more courageous ‘Being a Leader.’
Leaders who Build Leaders who
experience our YESS You could be
Right Workshops™ tell us…

4. “You could be Right is a powerful
concept. It legitimizes my voice. It
doesn’t mean you agree with me.
However, you have valued me enough
to say I respect your point of view and
I am going to consider that going
forward. A culture that has this as
part of its DNA is going to innovate.”
Gen-Xer, Profit Sector, Financial Services

5. “When an executive says ‘you
could be right’ to a front line
employee, the employee is
thinking you are going to get
100% out of me now.”
Gen-Xer, Profit Sector, Financial Services

6. “This was an excellent session and I
see a lot of intersections with what
is going on with me at work. I really
like the role playing of difficult
conversations.”
Millennial, Profit Sector, Advanced
Manufacturing & Design

7. “It set me up so well for the
performance review meeting
with my boss. I went in with
positive energy. I embraced the
issues and I didn’t get
overwhelmed by the feedback.”
Millennial, Profit Sector, Retail Services

8. “You have created something
really special and unique;
something that is a simple and
elegant way to ensure that
everybody’s voice at the table
matters and is heard.”
Gen-Xer, Profit Sector, Financial Services

9. “For the first time in 37 ½ years I am
finally comfortable going to meetings
and being who I am. I’m having my best
business weeks ever. People are
responding so well to my pitch.”
Boomer, Profit Sector, Commercial Real Estate
Services

10. “This experience has literally changed my
life. It came at the right time because I am
newly married and my spouse and I have
grown and learned a lot about each other
using the 4 little words ‘You could be
Right’. It also helped me build a positive
relationship with my new mother-in-law.”
Gen-Xer, Non-Profit Sector, Human Capital
Industry

11. “Since I started with YESS over a year ago,
my roles have changed from employee to
CEO to President. I recently merged my
firm with another firm and we are doing
more business together than separately.
And my relationships with my significant
other and my parents are on a more solid
footing and are thriving.”
Millennial, Profit Sector, Human Capital
Industry

12. “Fundamentally, I think you are right.
It is all about Trust…Trust is covered
in our Building Effective Teams
course. We spend a lot of time up front
establishing the importance of Trust
on a team… With your approach you
get to that concept quickly to start
expanding the horizon for innovation.”
Gen-Xer, Profit Sector, Healthcare Industry

13. “Using the ‘You could be right’ phrase
disciplines you to use it when you
have that immediate defense
mechanism reaction. It opens up that
space where you can have a space
for innovation.”
Gen-Xer, Profit Sector, Healthcare Industry

14. As a leader who builds leaders are you
ready to open up a space for innovation
in your life to create a new vision of
yourself leading at a higher capacity with
greater courage, compassion, joy, trust,
energy and impact?
OUR ASK

15. www.yessinc.com
THE EVOLUTION OF TRUST
LEARN MORE ABOUT OUR
YESS You could be Right WORKSHOPS™
info@yessinc.com