1. Tirumala N
2-31/A 54/1 Shivaji Nagar Colony, Near PJR stadium,
Chandanagar Hyderabad. Email:vyshu.k14814@gmail.com
Pin code: 500019 Phone no: 8143463538
Career Objective:
To obtaina positionwhere Icanoptimize myskillsinthe ITindustryandgainhighlevel of hands-onexperience.
Summary of Experience:
 Total 6.2 years of professionalexperienceinITFieldwith 3yearsof extensive experience inDeployment
and Maintenance of Windowsand Citrix Infrastructure.
Professional Qualification:
 SuccessfullycompletedCitrix CertifiedAdministratorXenAppand XenDesktop course fromZoomInstitute,
Hyderabad.
 SuccessfullycompletedMCITPcourse from ZoomInstitute,Hyderabad
Academic Qualification:
 B.com fromAmbedkarUniversity.
 DiplomainAviationIndustry.
Professional Experience:
Current:
 CitrixAdministrator
Tech Mahindra (June 2015 – Till Date)
 Citrix Administrator
Accenture (May 2013 to June 2015)
Past:
 Service Desk Engineer
Menzies Bobba ground Handling Service Pvt. Ltd (Apr 2011 – May 2013)
Products and Technologies:
CitrixXenApp
CitrixXenDesktop
CitrixProvisioningServer
MicrosoftHyper-V
MicrosoftActive Directory & GroupPolicy
MicrosoftWindowsServer
VMWare Esxi

2. Core Expertise:
Citrix XenApp
Citrix Provisioning Server
Microsoft Servers and Hyper-V [2008/2012/R2]
Technical Proficiency:-
 Hardware- SUN Sparc T5240, SUN BLADE 6000, SUN FIRE X4450, 6270,X4710,
IBM X3550 M3, SUN Storage Tek 6780, NetAPP,EMC,HP EVA 4400,
Storage Tek SL500 Tape Library.
 Storage:- NetAPP,EMCand HP EVA 4400
 OperatingSystems: - Windows2012, Windows2008, Windows2003, WindowsXP,Vista
Windows7,Windows8.
 Citrix XenApp,Xendesktop,PVS&XenServer
 ServerVirtualization- Citrix XenServer,VMware ESXi and MicrosoftServer2008/2012
Hyper-v
 Antivirus- FEP, Symantec Endpoint Protection
 Active Directory/LDAP- Active Directory.
 Backup- Veritas NetBackup 6.5 / Symantec Backup Exec 12.5 and R3 2010.
Work Experience:
Tech Mahindra (June 2015 – Till Date)
Designation: CitrixAdministrator
Duration: June 2015 to Till Date.
Responsibilities:
 Deploy, Integrate and Install Citrix XenApp 6.5/7.6, XenDesktop 5.6/7.6, Citrix Provisioning Services
 Installing, Publishing Applications as per client’s requirement.
 Work on tickets assigned to me for Citrix farm and Windows Server issues.
 Managing Citrix Environment with 250+ servers include Physical and virtual server in Data Centers.
 Responsible for more than 3000 users as support more than 200 applications on XenApp and Xendesktop.
 Provisioning new physical & virtual servers and installing Citrix/MS Hyper-V on them for expansion of
Virtualization farms.
 Configuring policies over the farm for printers, Client devices, printing, session disconnection etc.
 Performing all aspects of account management. User ID creation, Giving Rights to users and share folder,
managing printers issue , killing disconnected user sessions etc...
 Domain join and Domain renaming issues.
 Installing, Managing and Troubleshooting Hardware Devices and Drivers

3.  Server Performance Issues like Server Hang, Memory Leaks .
 Execute POA provided for Upgrade and Migrate Citrix Web interface, License server.
 Manage the Virtual Machines hosted on VMware/Hyper-V.
 Manage and Maintain Software, Servers and Workstations Inventory.
 Trouble shooting daily issues regarding Citrix access, Printing, Performance & providing Remote Assistance on
servers located at clients.
 Installed, configured and maintained the regular updates of Antivirus.
 Working on ITIL (Information Technology Infrastructure Library) through OTRS call logging tool.
Accenture (May 2013 to June 2015)
Designation: CitrixAdministrator
Duration: May 2013 to June 2015.
Responsibilities:
 Involved in Management of Citrix infrastructure solution, design and implementation of XenApp farm (5.0 &
6.5)
 Installation, configuration of PS 4.5 and XenApp 5.0, 6.5 and citrix client tool.
 Application installation and Publishing as per requirement, Assign/modify application access to users.
 Configure citrix policy, Load balancing and printer management.
 Managing Citrix Environment with 150+ servers include Physical and virtual server in Data Centers.
 Responsible for more than 2000 users as support more than 200 applications on XenApp and Xendesktop.
 Managing of Citrix Farm using Citrix Management Console, Server Management
 Application Publishing & Managing of Applications on server, Server loads Evaluation/Balancing, Resource
Managing.
 Day to day operation activity Assessments, Health Checks, Installation, Management, Administration, having
good analytical skill to resolve technical issue.
 Supporting in-house application management in Citrix environment through Citrix Streaming.
 We have client direct interaction by Daily, Discuss on critical issues and solutions.
Menzies Bobba Ground handling Service (Apr 2011 – May 2013)
Designation: Service Desk Engineer
Duration: Apr 2011 to May 2013.
Responsibilities:
 Troubleshooting of hardware and software issues
 Providing telephonic support for problem reporting requests for service, and status updates
 Call logging to various brands such as hp, dell Compaq, zenith and following up for the call Completion

4.  Update status of Incident / solution in the ticketing system, or inform Call coordinator status of the incidents
to update it
 Escalate incident to next level for resolution if it is not resolved, and update Call Coordinator
 Installation and Configuration of all versions Windows windows Vista and Windows 7
 Implementing & configuring MS OUTLOOK 2007, 2010 & 2013 along with ldap settings
 Network Printer Installation & configuration.
 Installation of all the applications required by the users according to the company policies
 Understanding, resolving and communicating to technical questions in a efficient and professional manner
via the email, online forums, phone and live chat
 Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool
 Antivirus updating, Backups of User files in case of OS crash
 communicate and interact effectively with all levels of Associates and management, as well as with the public
and outside vendors
Career Strengths:
 Comprehensive problem solving abilities.
 Confident, Sincere and quick learner
 Good verbal and written communication skills.
Personal Details
Name : Tirumala N
Birth Date : 22nd Dec, 1990.
Marital Status : Married
Language : English, Hindi and Telugu.
Hobbies : Playing Shuttle and Interacting with new people
Declaration:
I hereby declare that the above information and particular are correct to the best of my knowledge and belief.
Place: Hyderabad
Date: [Tirumala N]