Overview of DWSS activities in Ludhiana Punjab Punjab Wa

1. Rural Water Supply and SSaanniittaattiioonn PPrroojjeecctt
District Program Management Cell
Ludhiana

2. Contents-What is inside the Power Point Presentation

3. Punjab – Profile

4. Profile of Ludhiana District
Ludhiana or Lodiana, is called after the Lodis, which dynasty ruled at Delhi from A.D. 1451 to1526. The
Two Lodi Chief, Yusaf khan and Nihang Khan, deputed by Sikandar Lodi (A.D.1489-1517) to restore
order in the region, fixed head-quarters on the present location of Ludhiana city,
Total Rural Population (2008) 13,13,228 Persons
No of Blocks 12
LLuuddhhiiaannaa II PPaakkhhoowwaall JJaaggrraaoonn KKhhaannnnaa
LLuuddhhaaiinnaa IIII SSuuddhhaarr SSiiddhhwwaann BBeett DDoorraahhaa
MMaacccchhiiwwaarraa RRaaiikkoott SSaammrraallaa DDeehhlloonn

5. Ludhiana Topography
 Ludhiana district is centrally located in
the Punjab plain region. The topography
of the Ludhiana District is typical
representative of an Alluvial plain; it
owes its origin to the aggravation work of
the Sutlej River. The alluvium deposited
by the river has been worked over by the
wind, which gave rise to a number of
small dunes & sand mounds.
 The summer monsoons with their south-westerly
direction have played an
important role in determining the
direction of these sand dunes which
mostly run in south – west north – east
 In the Ludhiana plain, the elevation
ranges from about 268 metres in the east
to about 216 metres in the west. Thus the
lies of the land is from east to west at a
gentle gradient of about 2 feet in a mile.

6. VViillllaaggee DDaattaa
• Total Villages in District 915
• Merged with MC 2
• BE-Chirag 22
• Balance Villages 891
• Villages with Population <10 2
Balance Villages 889

7. Institutional Arrangement

8. The DWSS role
1. Overall RWSS programme management for improved and
sustainable rural water supply and sanitation services in Punjab
including Information Education and Communication (IEC) and
monitoring and evaluation of activities outcomes and impacts.
2. Development and management of common infrastructure of Multi
Village water supply with improved financial and operational
performance.
3. Planning and construction of community sanitation schemes with
active participation of user groups.
4. Arranging social, technical, management and capacity building
support to the GPs, community based organisations and user
groups for all Single Village schemes and intra-village rural water
supply schemes and services

9. DISTRICT LEVEL ARRANGEMENT
1. The district level arrangement consists of establishing a District
Program Management Cell (DPMC) and an advisory body
District Water Sanitation Committee (DWSC).
2. The District Water Sanitation Committee have the following
responsibilities : a. Selection of villages b. Approval of annual plan
3. The DPMC – is responsible for carrying out the facilitation
functions at the district level including building capacity of the
Operations Wing. Organizationally the DPMC is the counterpart
unit of the SPMC at District level. The Superintending Engineers is
heading the DPMCs.
4. The Superintending Engineers is assisted in their activities by a
District Program Specialist, who is an Executive Engineer. District
Program Director DPMC – The Superintending Engineer is
District Program Director, who have dual responsibility of
leading the facilitation functions as well as operational functions.

10. VILLAGE LEVEL ARRANGEMENTS
1. The most important institutional entity for
Program implementation is an inclusive and
accountable Gram Panchayat Water
Sanitation Committee (GPWSC) selected by
the Gram Sabha working in partnership with
the Gram Panchayat.
2. The GPWSC has been constituted as a
recognized body under section 25 of the Punjab
Panchayat Raj Act, 1994.

11. Fund Flow to GPWSC
Conditions for Release of Program Funds

12. Institutional Arrangement IIInnnssstttiiitttuuutttiiiooonnnaaalll A AArrrrrraaannngggeeemmmeeennnttt D DDWWWWSSSSSSSS D DDiiisisssttttrrrriicicicctttt L LLuuuuddddhhhhiiaiaiaannnnaaaa

13. Institutional Arrangement with PRI

14. Base Line Data Rural Drinking Water Supply District
Ludhiana in- 2008

15. 900
800
700
600
500
400
300
200
100
0
752
1
139
892
FC NC PC Total
Villages 752 1 139 892
FC
NC
PC
Total
Data Rural Drinking Water Supply District Ludhiana
as on 10-09-2014

16. 2008 May-14
800
700
600
500
400
300
200
100
0
FC 358 752
NC 106 1
PC 425 139
Vilages
Achievement of PRWSS Project up to 09/2014
Coverage status of MH Villages

17. Sustainability Achievements
A concept of creation of role model villages has been
introduced .These villages act as guiding force and
inspiration for other villages to perform better.
Presently The Role model villages in the district are
-71
Every month 4-6 new role model villages shall be
added
69 villages have attained 100% connections status .
Three villages 1. Malsain Bhaike and New Rajguru
Nagar and Majara received best GPWSC awards
5 villages nominated for the same award this year

18. Name of division No. of Role
Model Villages
Div.1 14
Div.2 28
Div.3 9
Div. Khanna 18
Total= 69

19. Sewerage Schemes- Status as on 09/2014
Sno Village Procure
ment
status
Commissioning
1 Sarwarpur Complete In progress
2 Madnipur Complete Commissioned
3 Majara Rahoun Complete Commissioned
4 Raipur Rajputan Complete In progress
5 Mazara Complete Commissioned
6 Goindwal Complete In progress
7 Akalgarh Complete In progress
8 Dhodha Complete In progress
9 Berkalan Complete In progress
10 Ramgarh Bhullar Complete In progress

20. Performance Improvement schemes Batch-1
No of
schemes
No schemes
Procured
Work
complete
12
10
8
6
4
2
0
Number 11 11 11
Schemes
Number

21. Performance Improvement schemes Batch-2
No of
schemes
No schemes
Procured
Work In
Progress
35
30
25
20
15
10
5
0
Number 32 32 32
Schemes
Number

22. Water Meter schemes
No of
schemes
No schemes
Procured
Work In
Progress
30
25
20
15
10
5
0
Number 27 27 27
Schemes
Number

23. Year wise YYYeeeaaarrr wwwiiissseee BBBBeeeennnneeeeffffiiiciccciiiaiaaarrrryyyy sssshhhhaaaarrrreeee CCCCoooollllllleleeeccccttttiiioiooonnnn ---- LLLLuuuuddddhhhhiiiaiaaannnnaaaa
Year Total Beneficiary
Share collection-
INR lac
Up to
2009-10
162.48 lac
450
400
350
300
2010-11 110.06 Lac
250
2011-12 39.04 lac
200
150
2012-13 36.25 lac
100
2013-14 50.05 lac
50
Total 397.88 lac 0
INR Lac
2009-102010-112011-122012-132013-14 Total=

24. IEC and Capacity Building

25. Communication activities
Phase 1: Raising Awareness
Phase 2: Advocacy
Phase 3: Social and Behavioural Change
Communication
Note : The three phases has not been used sequentially
as there is a degree of overlap in activities carried out
during implementation.

26. Stakeholder Analysis

27. Communication approaches
1. The main communication approaches used for the key
participants are advocacy, interpersonal communication,
community-mobilisation, supported and reinforced by mass
media
 Advocacy: to influence and engage decision makers to
provide policies, funding, organizational support and
commitment for safe drinking water initiatives. The aim is to
raise the issue of safe drinking water higher on the policy
agenda.
 Interpersonal Communication: is one of the key
approaches to raise knowledge on the importance of safe
drinking water among rural communities and influence the
adoption of safe behaviours with regard to drinking water at
household and community level

28. Communication approaches
Community Mobilisation: to initiate dialogue among
community members to deal with critical issues of safe
drinking water and also provide a platform for community
participation and ownership for protection and
maintenance of water sources
Mass media, outdoor media and folk media: will be
used in addition to create mass awareness on water quality
issues, promote the key identified behaviours and
programme information. Simultaneously information
from these mediums will provide credibility and
reinforcement to interpersonal communication and social
mobilisation efforts

29. service delivery approach
This implies, first and foremost, identifying what level
of service is demanded by users, and/or mandated to
be provided by governments, and then defining those
in (gradually improving) norms or standards. In
addition, it implies having a series of formally
mandated service delivery models that allow the
achievement of these service levels

30. Developing the community management model from its current one-size-fits-
all approach towards a wider diversity of models for different contexts.
These may still be based on community management principles, but with
a stronger degree of professionalization or external support to
community-based service providers; but, equally, other models are also
required such as delegated management or self-supply
Finally, it involves the adoption of financing of all the costs of the service
over the whole life-cycle – with a particular focus on financing capital
maintenance (asset management) and direct support costs – often
combining financing from different sources.

31. IEC tools used
Sr.N
o
IEC Activity Undertaken Numbers
1 Water Quality Testing camps 862
2 School Rallies organized 108
3 Orientation meetings/ Aam Izlaas 465
4 FM Radio Road show 6
5 Door to Door Campaign- IPC 904
6 Social Mappings 12
7 Wall writings 607
8 Distribution of Brochures and Flyers 3450
9 Exposure Tours 132
10 Celebration Global hand washing
day/Teej festival
10
11 Messages in favor of the project from
influential social and Political leaders
Need based

32. MASS MEDIA

35. Publicity Van

36. Social Mapping as PRA techniques in progress at Village Bains

37. Glimpse of IEC Activities

38. Water Quality Testing iinn tthhee vviillllaaggee.. SScchhooooll RRaallllyy iinn tthhee vviillllaaggee..
EExxppoossuurree vviissiitt iinn tthhee VViillllaaggee MMaallssiiaann BBhhaaiikkee..
SSttuuddeennttss ppaarrttiicciippaattiinngg iinn aa sscchhooooll LLeevveell
ccoommppeettiittiioonn.. SSttuuddeennttss ppaarrttiicciippaattiinngg iinn aa tteeeejj ffeessttiivvaall

39. Glimpse of Water Supply Awareness Rallies by School Children

40. Pictures of IEC Activity
 Collage showing Village level meetings with Key Opinion Leaders

41. Glimpse of Bidders’s Conference

42. 3rd DWSC Meeting in Press

43. Capacity Building Efforts
Organized bidder's Conference
Orientation of GPWSC’s
Cooperation of Axis Bank in account opening
Steps Proposed
Training of Staff to be employed by GPWSC
Accounting support
Rallies and Nukad Meeting’s to promote water
conservation and 100% private connections
Personal touch with key functionaries

44. Pre-planning Phase trainings
Awareness generation, on SWAp concept, metered water supply, roles, responsibilities of
GPWSCs/PRIs/ VLCs, Community
Year No of
Trainings
2009-10 209
2010-11 133
2011-12 80
2012-13 264
2013-14 198
2014-15 218
300
200
100
0
No of Trainings

45. Other Capacity Building activities
Focus area of Training Number
Trainings for under- performing GPWSCs specifically on Roles
and Responsibilities, Finance & Account-keeping and O&M
issues.
15
Orientation on Sewerage Concept and Principles, GPWSC roles
and responsibilities from pre-planning to post-implementation
70
Hands on training to Technician, Accounts Person and Pump
Operator on O&M aspects etc.
120
Workshops on sustainability of water supply & sewerage
schemes
22

46. Key Points aatt vviillllaaggee lleevveell ttrraaiinniinngg
I. Focus is not on theory but practical out come
II. Actual books are prepared by the training team-practical
hand holding
III. O&M accounts are opened
IV. Transparency wall got painted
V. This type of intervention require multiple visits
VI. Village level trainings are not theoretical sermons
to GP but are practical hand holding measures
VII. Bye laws framed and got painted at prominent place

47. Complaint Redressal system

48. Shikayat Niwaran Kendra, Mohali
DWSS Punjab has set up Shikayat Niwaran Kendra as a Grievance
Redressal System for addressing to the complaints lodged by the villagers
against the water supply problems in the villages.

49. Tele calling- 360 degree feed back system
Every month 110 GPWSC are called on phone
So far more than 3200 calls has been made by DPMC
Ludhiana
These calls have facilitated the timely intervention by
DWSS
Great confidence booster for GPWSC
Managerial tool for DPMC to check health of scheme

50. Transparency

51. www.gpwsc.in- New Innovation by DPMC Ludhiana
 Online accounting of GPWSC
and water Bill generation of its
customers
 www.gpwsc.in hoisted and
functional
 Shall reduce accounting cost by
40-50% from INR 6-9 per month
per connection to Rs 3 per
month per connection
 Ensure increased revenue
 Enhanced transparency any one
can view online Profit and loss
account, water bill and scanned
copies of vouchers and bills
 Complete operation by Private
Sector Participation
 No expense to project
 130 villages now have accounts
online

52. www.gpwsc.in- Unique initiative by
DPMC Ludhiana
Online GPWSC account and water billing portal
Bills to every consumer
Fully transparent
Online access to bills and vouchers. Scanned Bills can
viewed online by any one
Online view of P&L account of GPWSC
Composite bill format
50% reduction in accounting cost
Private sector Participation
Transparency Wall in every village

53. Abridged Bill
 Bills generated online and
sent to customers contain
Profit and Loss account in
local Punjabi Language.
Every Customer can
review the key financials
of his GPWSC as well as
his dues details

54. Achievements of Computerize
Billing
Sr.No. Description Nos.
1 No. of Villages Computerize 170
2. No. of Connections for which Monthly
Computerized Bills are issued.
35347
3. Total Surplus in the Bank Accounts of
GPWSCs where accounts has been
computerized.
88.73 Lac
4. Total Surplus cash in hand with the
GPWSCs where accounts has been
Computerized.
15.20 Lac
5. Total Surplus Generated. 103.93 Lac
6. Likely Date for completing the
Computerization for all Swap villages
31/03/2015

55. Billing Policy for Metered
Connections
 Billing and meter reading collection through hand held computer
attached with dot matrix printer.
Size Approx. 24 x 4 x 7.5 cm
Weight 500 to 600 grams (depends on printer & battery)
Printer 24 Col DMP Printer
Paper Width 57 mm width (32/24 characters in a line)
Paper Roll Dimension 45 mm diameter. (about 20 – 21 meters)
Paper Loading Manual
Optional Features BIOMETRIC Module, barcode, GPRS Module,
 The Billing person will visit the house and punch the meter
reading print the bill and if costumer is ready to pay the money he
can receive the payment and generate the receipt also.
 All the data shall be dynamically uploaded in real time bases
through SIM to WWW.GPWSC.In
 SMS notification shall also send to costumer through
WWW.GPWSC.In
SMARTCARD Module

56. Social and Gender Issues
Reservation for Ladies in the GPWSC -33%
Reservation for Landless and Poor -33%
Representative from SCs 20%
These reservations act as safe guards fro inclusive working of GPWSC
working
50% Rebate to SC families for beneficiary share
Poo has benefited most from the project as project has provided them
affordable and reliable water supply at door step @ Rs 2.5 to Rs 3 per
day
Women has been freed from drudgery of carrying water from point
sources
Continuous capacity building of women through Gender workshops

57. Future Vision
100% Penetration
Aim to make GPWSC self reliant on OMM- Life cycle
cost recovery revenue generation approaches
Comprehensive asset management
24X7 100% metered water supply
Creation of Nirmal Gram village
Long term sustainability
PSP in OMM through well written long term OMM
contracts
Prepaid water meters

58. RROO PPllaannttss
Heavy Metals detected in Ground water
Community RO Plants has been installed on BOOT basis in 39
villages.
Initially penetration of RO plant was low at 11%. IEC campaign
launched to popularise RO plant
Now RO penetration has increased to 54%
It is planned to achieve 90% penetration by Marc2014
RO plants in 178 villages to be installed by 31-03-2014- funds
from NABARD- where TDS level is high
29 additional RO plants shall be installed where heavy metals
has been detected .These shall also be installed by March 2014-
Funding from NRDWP GOI
Villagers can buy RO treated water @10 paisa per litre
At New RO plants water shall be supplied @15 paisa per litre

59. Nirmal Bharat Abhiyan

60. TSC Project District Ludhiana
Govt of India has
sanctioned Total
Sanitation Project
(TSC) 2008
To be Implemented in
Campaign Mode with
focus on IEC
11 TToottaall CCoosstt 11661100..2200
22 GGOOII sshhaarree 777777..2266
33 GGOOPP sshhaarree 441177..5566
44 BBeenneeffiicciiaarryy
SShhaarree
441155..3388

61. Village PPoonnddss iinn PPuunnjjaabb –– PPaasstt PPeerrssppeeccttiivvee
Village ponds in the Punjab State have great importance
and these were considered as the gift from mother nature
to the mankind.
During Earlier times, ponds were used for storing the rain
water, . These were good source of ground water
recharging.
In present times ponds don’t bear the same rosy picture
as in early times.
Earlier the village pond was a place of recreation and rain
water harvest & recharge structure .
In present times Ponds are choked and filthy .They have
become source of nuisance causing insanitary and
unhygienic conditions.

62. DDiirrttyy PPoonnddss iinn tthhee VViillllaaggeess ooff LLuuddhhiiaannaa
VViillllaaggee BBaaddddoowwaall BBlloocckk
VViillllaaggee BBiirrkk BBlloocckk SSiiddhhwwaann BBeett LLuuddhhiiaannaa II

63. Waste Stabilization Pond
Water Supply and sanitation department has taken
the initiative to renovate choked village ponds using
Waste Stabilization technique
Pond renovation technology was selected from the
booklet titles as “ Technical Note on Solid and
Liquid waste management in Rural area “ issued
by Govt. of India and Unicef .
Under this technology pond is emptied , de silted and
divided in to 3 to 4 compartments by using earthen
embankments .

64. PPoonndd 11 AAnnaaeerroobbiicc
ccuumm sseeddiimmeennttaattiioonn
TTaannkk ssiizzee == 1155%% aarreeaa
ooff PPoonndd oorr 55 ddaayyss
ddeetteennttiioonn ttiimmee wwhhiicchh
eevveerr iiss hhiigghheerr .. DDeepptthh
ooff oouutt lleett ffrroomm bboottttoomm 33
mmeetteerr
1100”” oo//dd
ppiippee
wwiitthh tteeee
1100”” oo//dd
ppiippee
wwiitthh tteeee
PPoonndd 22
FFaaccuullttaattiivvee
DDeetteennttiioonn ttiimmee 1100 ddaayyss oorr
aarreeaa==2255--3300%% WWaatteerr DDeepptthh
((iiee OOuutt lleett @@ 11..55 mmtt ffrroomm
BBeedd)) ttoo mmaaiinnttaaiinn 11..55 mmtt ddeepptthh
PPoonndd 33
MMaattuurraattiioonn
DDeetteennttiioonn ttiimmee 1100 ddaayyss iiee
aarreeaa == 3300 %% WWaatteerr
DDeepptthh 2255--3300%%((iiee OOuutt lleett
@@ 11..55 mmtt ffrroomm BBeedd))
PPuummpp ffoorr
IIrrrriiggaattiioonn
OOvveerr ffllooww ppiippee 1122
““ ddiiaa oorr mmoorree ttoo
ddiisscchhaarrggee rraaiinn
wwaatteerr
OOvveerr ffllooww ppiippee 1122
““ ddiiaa oorr mmoorree ttoo
ddiisscchhaarrggee rraaiinn
wwaatteerr
OOvveerr ffllooww
ppiippee 1122 ““ ddiiaa
oorr mmoorree ttoo
ddiisscchhaarrggee
rraaiinn wwaatteerr
OOvveerr ffllooww
ppiippee 1122 ““ ddiiaa
oorr mmoorree ttoo
ddiisscchhaarrggee
rraaiinn wwaatteerr
OOvveerr ffllooww
ppiippee 1122 ““ ddiiaa
oorr mmoorree ttoo
ddiisscchhaarrggee
rraaiinn wwaatteerr
OOvveerr ffllooww
ppiippee 1122 ““ ddiiaa
oorr mmoorree ttoo
ddiisscchhaarrggee
rraaiinn wwaatteerr
225500 mmmm ii//dd ppiippee wwiitthh tteeee
WWaassttee
wwaatteerr
iinn lleett
WWaassttee
wwaatteerr
iinn lleett
1100”” oo//dd
ppiippee
wwiitthh tteeee
1100”” oo//dd
ppiippee
wwiitthh tteeee
1100”” oo//dd
ppiippee
wwiitthh tteeee PPoonndd 44
1100”” oo//dd
ppiippee
wwiitthh tteeee
PPoonndd 44
PPoolliisshhiinngg PPoonndd
aarreeaa 2255--3300%% oorr
ddeetteennttiioonn ttiimmee 1100
ddaayyss
PPoolliisshhiinngg PPoonndd
aarreeaa 2255--3300%% oorr
ddeetteennttiioonn ttiimmee 1100
ddaayyss
FFllooww DDiiaaggrraamm ooff SSttaabbiilliizzaattiioonn PPoonndd

65. Construction Activities in Pictures
DDeewwaatteerriinngg ooff PPoonndd CCoonnssttrruuccttiioonn ooff EEmmbbaannkkmmeenntt

66. Construction Activities in Pictures
DDeessiillttiinngg ooff PPoonndd EExxccaavvaattiioonn

67. Renovated Ponds
Village Issewal BBlloocckk LLuuddhhiiaannaa IIII DDiissttrriicctt
LLuuddhhiiaannaa ((PPuunnjjaabb))

68. Renovated Ponds
B Village Rurka Blloocckk SSuuddhhaarr DDiissttrriicctt LLuuddhhiiaannaa ((PPuunnjjaabb))

69. Renovated Ponds
Village Dewatwal aa BBlloocckk LLuuddhhiiaannaa II DDiissttrriicctt LLuuddhhiiaannaa
((PPuunnjjaabb))

70. Benefits of Pond Renovation
Improved Sanitation in the Village
Filthy Ponds have become place for recreation
Acts as Rain water Harvesting structure
Treated water can be reused for irrigation .
Extra storage capacity created due to renovated pond
harvest excess rain water which prevents flooding of
low lying areas of the village

71. Appreciation of the Project by GOI
Mrs Rajwant SSaannddhhuu SSeeccyy GGOOII aaccccoommppaanniieedd
bbyy SS.. MMaannpprreeeett SSiinngghh AAyyaallii MMLLAA DDaakkhhaa aanndd
CChhaaiirrmmaann ZZiillaa PPaarriisshhaadd LLuuddhhiiaannaa
VViissiitteedd aanndd AApppprreecciiaatteedd bbyy SSeeccyy..
PPllaannnniinngg GGOOII aatt VViillllaaggee BBiirrkk

72. Appreciation of the Project by GOI
Sh BK Sinha IAS Secy Ministry of Rural Development
GOI inspected renovated Pond at village Dewatwal
Block Ludhiana I on 28/9/2010 and he appreciated
the effort .
Sh JS Mathur Joint Secy DWSS GOI appreciated the
pond renovation project in the District Monitoring
vigilance committee on 28/9/2010 chaired by Hon’ble
Minister Rural Development Sh CP Joshi and he
desired that it should be replicated in the entire
country

73. Implementation Discipline
Fund flow is working smoothly
Some Challenges are faced in change in GPWSC after
election of new Panchyat
Out going Committee resists change and even try to derail the
scheme
Reimbursement of claims smooth and in time bound
manner-
Regular Audit
Most of the time Community is happy to take over O&M
with proper capacity building
Water Quality is to be ensured through State and district
level laboratories.

74. Key Achievements
100 %Sustainability in IDA funded schemes
All schemes communed under NRDWP are
sustainable except 6 schemes . Which are likely to
obtain sustainable status by 31.01.2013 .
Tele cast by Door Darshan on DD national on
Ludhiana success story
Stories covered for village Dewatwal, Bhanohar,
Mazara and Jaspalon.

75. THANKS