Tim works as a customer service representative for a bank in Sacramento, California. He gets up at 6am each workday and drives to work, arriving at 8am. During the day, he helps bank customers over the phone by answering questions about their accounts. To verify identities, he asks callers for their birthdate, last 4 digits of their social security number, and address. If incorrect information is provided, he asks them to call back with the right details. Tim is said to be polite and friendly to all customers.