SPRIINT 13 Workshop 2 Meeting the challenge of changing electoral registration processes Colin Dingwall – Cabinet Office

1. Individual Electoral Registration
SPRINT13 – Electoral Registration Transformation
21 January 2013
UNCLASSIFIED

2. UNCLASSIFIED

3. What is Individual Electoral Registration?
• All electors must register to vote individually and have their
application verified before being added to the register
• Each must provide name, address,
National Insurance Number and
date of birth.
• These are cross checked with DWP before names are added to the
register, or appropriate proof of identity can be provided to an
Electoral Registration Officer
• Requirement for signature dropped –opening the way for online
registration.

4. Electoral Registration Now
Names Citizens
90-95% respond added to exercise
but only after electoral right to vote
reminders. register, held
Each household
asked every year locally.
90% using paper
to give names of
forms. Around 10% Further information
those resident and
respond by digital requested where
eligible to vote.
or assisted digital questions about
channels eligibility but this is
exception:
applications largely
taken at face value

5. Electoral Registration after 2014
Each person Choice of digital Electoral Names Citizens
registers and non digital Registration Officer added to exercise
individually and routes during must verify name, electoral right to vote
provide identifying transition DOB, National register, held
information to (barriers to Insurance Number locally.
enable verification digital channels with DWP using IER
of entitlement to removed). Digital Service.
register.
Adoption of ID
Assurance when
market developed

6. Development of digital service
2012 2013
FEB APR APR DEC
Alpha
Alpha Beta
Beta Roll out
Roll out
(2 months)
(2 months) (11 months)
(11 months) (9 months)
(9 months)
Develop and test (through
Develop and test (through
Create aaprototype
Create prototype Incrementally roll out
Incrementally roll out
data matching pilots)
data matching pilots)
to test and prove
to test and prove production solution to
production solution to
with selected Electoral
with selected Electoral
the digital concepts
the digital concepts all Local Authorities
all Local Authorities
Registration Officers ready
Registration Officers ready
for scaling up for roll out
for scaling up for roll out

7. The IER Digital Service
Citizen
Web Application
Web Application
DWP
DWP
DWP Hosting
Applied Integration layer
Applied Integration layer
(API)
(API)
Reporting && Analytics
Reporting Analytics Data Data
Data Data
Production Hosting
Production Hosting Verification Mining
Verification Mining
EMS AA
EMS EMS BB
EMS EMS CC
EMS EMS DD
EMS EMS AA
EMS EMS BB
EMS EMS nn
EMS
LA 1 LA 2 LA 3 LA 4 LA 5 LA 6 LA n
ERO ERO ERO ERO ERO ERO ERO

8. Lessons and challenges
Lessons from our experience so far Remaining Challenges
• In a change like this where impact • Agile approach, but waterfall still
on citizen is a major political issue, out there
user testing is key • Skills and capability in Govt - and in
• Managing change through local our case local Government - to
government: partnership with the deliver
business essential • Governance and accountability for
• Collaborative working among delivery still critical
suppliers critical – absence is a • The under-motivated and
major delivery risk disengaged are a growing problem –
• Incremental build and test allows a clearer view of the digital
us to pilot, fail early, learn and solutions needed
make our approach more robust

9. Some questions to consider
• Do these experiences / challenges resonate for you?
• What does the journey to digital mean in your
context?
• How can we best support each other in delivering
change?

10. Some questions to consider
• Do these experiences / challenges resonate for you?
• What does the journey to digital mean in your
context?
• How can we best support each other in delivering
change?