This document discusses North Star Housing Group's implementation of Peoplesafe's lone worker monitoring system. It outlines their goals of ensuring lone worker safety, challenges with existing technology and network availability, and how Peoplesafe's smartphone app and 24/7 monitoring center addressed these issues. The benefits discussed include ease of use, multiple alert options, activity monitoring, location services, and improved management and oversight of lone workers through Peoplesafe's Vision management platform. Next steps mentioned are further rolling out the Vision system and continuing to work with Peoplesafe on future technologies.

1. Working Together to Protect
Lone Workers Within the Social
Housing Sector
Putting Lone Working on the
Health & Safety Agenda.

2. Who am I?
Who are North Star?
What did we want to do?
Why?
What challenges did we face?
How did we find a resolution?

3. Why did we choose Peoplesafe?
What made them stand out?
How have things worked?
What have been the benefits?
What are the next steps?

4. Who am I?
• Keith Saunders
• Group ICT Manager, North Star Housing Group
• Been with the organisation 6 years
• Worked in Social Housing for 27 years
• Passionate about what we do, and how we do it
• Care about the people that provide those services

5. Who are North Star Housing Group?
• Registered Provider based in Stockton-on-Tees
• Formed in 2006
• Non-asset holding parent of Endeavour & Teesdale
Housing Associations
• Endeavour is 40 years old this year
• EHA Manage approx 3000 properties mainly in Tees Valley
corridor
• Teesdale is an LSVT formed in 2006
• Transfer from Teesdale District Council
• Manage approximately 900 properties in County Durham

6. What did we want to do? Why?
What were our challenges?
• Ensure the safety of all Lone Workers
• Ensure all Lone Workers felt safe
• We take our responsibility for people and H&S seriously
• Historical issues around ownership
• Utilising old technology on new hardware
• Smartphones & new ways of working
• Real challenges in Teesdale with network availability

7. What was the solution?
Peoplesafe on your smartphone application
• The Peoplesafe lone worker service can be enabled on
smartphones by loading the unique software application
onto the handset.
• A call for assistance is easily achieved through a simple
button press or by shaking the handset.
• This then opens a two way communication with the 24/7
monitoring centre alongside a GPS location which will
enable help to be sent to the right location.

8. What are the benefits?
• Able to utilise our existing smartphones
• Ease of use and easy set up
• BS8484 compliant
• Multiple dedicated ways to engage an alert
• 24/7 Lone Worker monitoring
• GPS location available
• Activity timer
• Two-way communication
• Man Down idle detection

9. How did we go about it?
• Worked with our Lone Workers
• What were concerns?
• What were needs?
• What were desires?
• Assessed options for:
• Organisation
• Individuals
• Developed approach to combat network issues

10. Why did we choose Peoplesafe?
• Range of Options Available
• Their enthusiasm to work with us
• Their knowledge of our needs
• Our experience of them
• Fully accredited monitoring
• Flexible on-site training
• Scalable solutions to meet our needs
• Solutions design

11. What made them stand out?
• Different Options to suit:
• Different People
• Different Situations
Peoplesafe’s lone worker monitoring is conducted by First
County Monitoring. The Remote Monitoring Centre (RMC)
provides a fully managed 24/7/365 lone worker
monitoring service from staff who are fully trained in the
management of the Peoplesafe lone worker service. The
RMC is accredited to NSI Gold Standard, BS8484, BS5979
CAT II and ISO9000.

12. What made them stand out?
Vision Management Platform
• This is a dynamic multi-layer, multi-platform lone worker reporting tool
designed to enhance the management and supervision of lone workers.
• Through live updates from the lone worker device, Vision provides a
fully managed and intuitive service that gives managers access to real
time information about the locations, activities and security events of
their lone workers.
• Vision enables a manager to quickly and effectively locate their lone
workers and help manage risks and potential threats to staff during
their working day, improving the effectiveness and support to the
manager during any incident.

13. How has all that worked?
• Staff feel confident and less threatened
• There is a belief in the solution
• Involvement was fundamental
• Combination of systems provides greater
confidence
• H&S lives within the organisation, particularly
Lone Working

14. What have been the benefits of
The peoplesafe service?
• Vision Platform and reporting allows:
• Monitoring of adherence to policy
• Greater management of usage
• Ability to view staff location
• Business and user confidence in systems
• Lone Working sits permanently on H&S agenda

15. What are the next steps?
• Role out Vision system further
• Continued working with Peoplesafe on future
technologies
• Review of existing working and enhance?

16. Any Questions?