ITWorx is a global software services company founded in 1994 with over 800 employees across offices in the US, Egypt, Saudi Arabia, UAE, and Qatar. It aims to become a leading software services provider by tapping top talent across strategically located development centers. ITWorx values a flexible and diverse culture with a strong focus on continuous learning, talent development, and giving back to the community through various CSR initiatives. During the economic recession, the company plans to brace for difficult market conditions by acting early, resetting priorities, communicating clearly, and simplifying processes to emerge stronger.

1. ITWorx
Presented by: Sherif A. Amer
Vice President, Human Resources & Operations

2. About ITWorx
• Founded in 1994
• 800+ employees
• Offices in USA, Egypt, KSA , UAE and Qatar
• Microsoft Gold Certified, IBM, and Oracle Partner
• ISO 9001:2000 Certified
• Financial backing from Proparco, Capital Trust

3. Our Mission

4. Our Vision
To become a global software services
organization that delivers best in class
services in select markets; by tapping on
top talent from strategically located
development centers across the world
““

5. Our Values

6. ITWorx Values

7. Our 15 Codes
Code 15: External Communication & Research
Code 14: Network & Internet Bandwidth
Code 13: Company Property
Code 12: Intellectual Property
Code 11: Confidentiality
Code 10: Gifts and Payments
Code 9: Conflict of Interest
Code 8: Pornography & Adult Material
Code 7: Alcohol and Substance Abuse
Code 6: Safe Workplace
Code 5: Attendance and Punctuality
Code 4: Personal Appearance
Code 3: Equal Employment Opportunity
Code 2: Workplace Diversity
Code 1: Positive Environment & Mutual Respect

8. Balanced Scorecard the framework we use for implementing and
managing strategy at all levels of an organization, by linking
objectives, initiatives, and measures to our strategies
Our Methodology

9. Our Strategies

10. Our Internal Systems
• ChangePoint
• BugBase
• Library and Travel Systems
• Management Dashboard
• Human Resources System

11. People - Our Most Valuable Asset
• Value & Competency-based Hiring
• Employee Referral Program
• Competency-based Evaluation
• Cultural Induction and Active Management
• Continuous Learning and Growth
• Technical
• Non-technical
• Role-based
• Certified Project Management Team

12. Recruitment and Retention

13. Talent Development
• Non-technical Training
• Problem Solving
• Experiential Learning
• Project Management
• Time Management and Efficiency
• Customer Service Excellence
• Technical Training
• Role-based Training
• Specific training based on roles
• Account-based Training
• Specific training based on accounts

14. Our Culture

15. Our Culture
• Flexible Environment
• Open-door Policy
• Flexible Working Hours
• Casual Dress Code
• Entertainment Facilities
• Table Tennis
• Play Station
• Gymnasium
• Cilantro
• Social Events
• Sports Days
• Trips
• Annual Meetings

16. Corporate Social Responsibility
• Strong commitment to community development
• Sound practices and programs addressing
Academia and community service
• Academia Bridge
• Formed in 2006 with programs fostering several
academic programs
• Job Shadowing
• Internships
• Seminars
• Career Days
• Graduation Project Sponsorship

17. ITWorx Clubs
• Be Good Club
• Contributes to the society through different forms
of community service
• Cutting Edge Club
• Provides latest in the world of technology
• Conducts seminars and lectures by the architecture
team members and external guest speakers
• Media Player Club
• Screens influential movies with discussions held
before and after to expand general knowledge
• Diner’s Club
• Improves quality of food through learning new
recipes and cooking techniques

18. Future as we see it…
“No one can accurately predict the depth and length of the recession, but the one
thing that is certain is that it is during these difficult times that market leadership
is won and lost. We are confident, that if we execute on our agenda, we are going
to emerge a stronger, healthier and more resilient ITWorx”
• Act early - We are focusing attention on the problem early and deliberately to make
improvements to our business sooner rather than later.
• Brace for the worst - We are taking a decidedly conservative view of the market to
raise the bar for ourselves.
• Reset Priorities - We have re-examined our Balanced Score Card for 2009 three times
against the changing economic conditions.
• Communicate - We are focusing more energy and paying more attention to
communication, so everyone is in the loop, and are all pulling in the same direction.
• Simplify, Standardize and Optimize business processes - With a focus on efficiency and
productivity we are examining business processes to identify areas where we could
simplify, standardize and then optimize the way we conduct our business.

19. Open Discussion