The document discusses agile delivery and transformation from task focus to continuous delivery of value. Key aspects of agile methodology include lean business practices, collaborative ownership through iterative development using Scrum, commitment to quality, and continuous delivery. Agile evolves the traditional waterfall model into time boxed iterations that drive faster delivery of value. It prioritizes individuals, interactions, working software, and customer collaboration over documentation and contracts.
Making Problem Management Work for Your OrganizationAtlassian
Houston, we have a problem. Too many companies are fixated on the definitions of ITIL and problem management instead of actually getting value out of them. When you don't have a bonafide problem management policy, plus the training and skills to back it up, your team is likely to spend too much energy on ineffective activities. But there's hope. IT veteran John Custy will introduce the concepts you need to understand, dispel a few misconceptions, and explain the different problem management methodologies. He'll also cover the pros and cons of each methodology, and when to use each of them.
Making It Stick: A Four-Step Process for Creating Sustainable ChangeTKMG, Inc.
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is a presentation I gave at the American Society for Quality Lean and Six Sigma Conference in Phoenix, AZ in March 2011.
Avoiding Mistakes when Implementing Incident and Problem ManagementJavier García Bolao
Many organizations find it attractive to consider Incident and Problem Management as a foothold for implementing IT Service Management. Quite often, such attempts result in situations wherein process immaturity, excessive bureaucratization or deficient connections between processes become evident.
The lack of a holistic vision of IT and poor organizational change are often some of the reasons behind most these issues.
Javier Garcia shares his thoughts and 25 years of practical expertise to help you identify and rectify common mistakes to ensure that your ITSM strategies will result in both efficiency and maturity moving forward.
Making Problem Management Work for Your OrganizationAtlassian
Houston, we have a problem. Too many companies are fixated on the definitions of ITIL and problem management instead of actually getting value out of them. When you don't have a bonafide problem management policy, plus the training and skills to back it up, your team is likely to spend too much energy on ineffective activities. But there's hope. IT veteran John Custy will introduce the concepts you need to understand, dispel a few misconceptions, and explain the different problem management methodologies. He'll also cover the pros and cons of each methodology, and when to use each of them.
Making It Stick: A Four-Step Process for Creating Sustainable ChangeTKMG, Inc.
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is a presentation I gave at the American Society for Quality Lean and Six Sigma Conference in Phoenix, AZ in March 2011.
Avoiding Mistakes when Implementing Incident and Problem ManagementJavier García Bolao
Many organizations find it attractive to consider Incident and Problem Management as a foothold for implementing IT Service Management. Quite often, such attempts result in situations wherein process immaturity, excessive bureaucratization or deficient connections between processes become evident.
The lack of a holistic vision of IT and poor organizational change are often some of the reasons behind most these issues.
Javier Garcia shares his thoughts and 25 years of practical expertise to help you identify and rectify common mistakes to ensure that your ITSM strategies will result in both efficiency and maturity moving forward.
These are the slides for the webinar delivered on 8-9-2016. The recording is available at http://www.slideshare.net/KarenMartinGroup/lean-leadership-part-1-of-3-webinars
Over the 16 years that we've been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently emerged as the single most important determinant of success. Those organizations with deep leadership engagement soar, while those who don't fail to experience significant transformation.
In this first of three webinars, Karen shares the perspective and content that she and her team use when working with executives and senior leadership teams within the firm's clients.
She review the system of Lean principles, management practices, and tools, and then focuses on 6 of the topics leaders most commonly misunderstand or are unaware of:
1. Three of the core values that underlie Lean management
2. Key performance indicators
3. Visual management
4. Work standardization
5. Go and see (Gemba) management
6. The one environmental "don't" that destroys all Lean effort
Not a subscriber? To receive automatic notification of future webinars, gain access to our library of free assessments and templates, and receive our occasional newsletter with improvement tips: http://www.ksmartin.com/subscribe.
The Power of Storytelling in Job Search and CareerKatharine Hansen
Makes little sense unless you read the Speaker's Notes. Audio version to come. Adaptation of a presentation I gave to a group of career counselors who work with executive MBA students. Tells why storytelling is effective in the job search; gives examples of carrying the same story across resume, cover letter, and interview response; describes a hands-on activity, and briefly touches on storytelling in networking, personal branding, and career portfolios.
Improving processes is a just a piece of Process Management. Process Management is strategic work to help organizations identify value streams and core processes, align them to strategic goals and objectives, and measure what customers care about and prioritize improvement work to make the organization better. This 1-hour Introductory Webinar will help you understand what is involved in Process Management, besides process improvement, and how it can help organizations deliver better products and services.
Learning Objectives:
- Explain Process Management
- Describe some of the benefits of Process Management
- Outline the key components of Process Management
Agenda:
In this 1-hour Introductory Webinar we will cover:
- What Process Management is
- Why Process Management is important
- How it helps organizations deliver better products and services
- A basic understanding of the components of Process Management
Problems are Treasures: Building ITIL Problem Management and a Problem-Solvin...HigherEdITMgt
Wake Forest University has used an evolutionary approach to implement ITIL problem management. Service desk pilots led to a yearlong problem management implementation, a problem advisory board, and a permanent "problem manager." For this implementation, over 30 IT leaders participated in the "Building a Problem-Solving Culture" workshops to discuss "lean" cultural changes needed for effective problem management: building a culture of safety and trust, empowering staff to understand and solve problems, and thinking of problems as "treasures." This presentation will cover lessons learned from implementing ITIL problem management and how process improvements can support larger IT management initiatives.
Connectics: Tips and Tricks to Drive Engagement Across Your OrganisationEileenTan67
Whether you're just getting started or looking to re-energise, get contextual best practice tips and tricks you can use to drive engagement, and take your process improvement efforts to the next level.
It’s a well known fact: More companies focus on customer service effectiveness during a downturn than when sales are buoyant and the economy is on the boil. The approach is right. Customer retention becomes a key focus area during a downturn, as it is 10 times more expensive to create a totally new customer than selling some more of your existing product portfolio to existing customers. Most companies lose some 20-25% of their customer base annually for a variety of reasons. An effective retention strategy will in fact be able to squeeze growth out of arresting attrition! Many companies will also take the approach that the existing customer base is an asset worth protecting and what better way to keep customers than by providing exceptional customer service!
Lean-Six Sigma may conjure up visions of a complex production / logistics based initiatives designed to improve industrial processes and drive costs out. Little is in fact known about lean-Six Sigma applied to the customer service environment. In this paper we will explore some approaches and find some pretty good arguments why lean-six sigma based programs are particularly effective in the customer service environment.
These are the slides for the webinar delivered on 8-9-2016. The recording is available at http://www.slideshare.net/KarenMartinGroup/lean-leadership-part-1-of-3-webinars
Over the 16 years that we've been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently emerged as the single most important determinant of success. Those organizations with deep leadership engagement soar, while those who don't fail to experience significant transformation.
In this first of three webinars, Karen shares the perspective and content that she and her team use when working with executives and senior leadership teams within the firm's clients.
She review the system of Lean principles, management practices, and tools, and then focuses on 6 of the topics leaders most commonly misunderstand or are unaware of:
1. Three of the core values that underlie Lean management
2. Key performance indicators
3. Visual management
4. Work standardization
5. Go and see (Gemba) management
6. The one environmental "don't" that destroys all Lean effort
Not a subscriber? To receive automatic notification of future webinars, gain access to our library of free assessments and templates, and receive our occasional newsletter with improvement tips: http://www.ksmartin.com/subscribe.
The Power of Storytelling in Job Search and CareerKatharine Hansen
Makes little sense unless you read the Speaker's Notes. Audio version to come. Adaptation of a presentation I gave to a group of career counselors who work with executive MBA students. Tells why storytelling is effective in the job search; gives examples of carrying the same story across resume, cover letter, and interview response; describes a hands-on activity, and briefly touches on storytelling in networking, personal branding, and career portfolios.
Improving processes is a just a piece of Process Management. Process Management is strategic work to help organizations identify value streams and core processes, align them to strategic goals and objectives, and measure what customers care about and prioritize improvement work to make the organization better. This 1-hour Introductory Webinar will help you understand what is involved in Process Management, besides process improvement, and how it can help organizations deliver better products and services.
Learning Objectives:
- Explain Process Management
- Describe some of the benefits of Process Management
- Outline the key components of Process Management
Agenda:
In this 1-hour Introductory Webinar we will cover:
- What Process Management is
- Why Process Management is important
- How it helps organizations deliver better products and services
- A basic understanding of the components of Process Management
Problems are Treasures: Building ITIL Problem Management and a Problem-Solvin...HigherEdITMgt
Wake Forest University has used an evolutionary approach to implement ITIL problem management. Service desk pilots led to a yearlong problem management implementation, a problem advisory board, and a permanent "problem manager." For this implementation, over 30 IT leaders participated in the "Building a Problem-Solving Culture" workshops to discuss "lean" cultural changes needed for effective problem management: building a culture of safety and trust, empowering staff to understand and solve problems, and thinking of problems as "treasures." This presentation will cover lessons learned from implementing ITIL problem management and how process improvements can support larger IT management initiatives.
Connectics: Tips and Tricks to Drive Engagement Across Your OrganisationEileenTan67
Whether you're just getting started or looking to re-energise, get contextual best practice tips and tricks you can use to drive engagement, and take your process improvement efforts to the next level.
It’s a well known fact: More companies focus on customer service effectiveness during a downturn than when sales are buoyant and the economy is on the boil. The approach is right. Customer retention becomes a key focus area during a downturn, as it is 10 times more expensive to create a totally new customer than selling some more of your existing product portfolio to existing customers. Most companies lose some 20-25% of their customer base annually for a variety of reasons. An effective retention strategy will in fact be able to squeeze growth out of arresting attrition! Many companies will also take the approach that the existing customer base is an asset worth protecting and what better way to keep customers than by providing exceptional customer service!
Lean-Six Sigma may conjure up visions of a complex production / logistics based initiatives designed to improve industrial processes and drive costs out. Little is in fact known about lean-Six Sigma applied to the customer service environment. In this paper we will explore some approaches and find some pretty good arguments why lean-six sigma based programs are particularly effective in the customer service environment.
Lean Kanban India 2018 | A Design Thinking Approach towards Business Agility...LeanKanbanIndia
Session Title:
A Design Thinking Approach towards Business Agility with The Kanban Method
Session Overview:
In this talk, we go through the journey of an organization towards Business Agility. Wikipedia defines Business Agility as the distinct qualities that allow organisations to respond rapidly to changes in the internal and external environment without losing momentum or vision. Adaptability, flexibility and balance are three qualities essential to long-term business agility.
This talk is not about a specific Agile method. We will explain how we took a Design Thinking approach to create a Transformation roadmap that will help the organization move towards Business Agility. We will share a measurement framework that we put in place to help teams continuously evolve.
We will end this session with a quick comparison of this approach versus the STATIK approach and how they complement each other.
Learning objectives
Understand the approach on how to create a Transformation roadmap - what "key" elements to follow
How to continuously Inspect and Adapt?
Define a simple/easy measurement framework to assist in this journey.
Scrum is Disruptive in Your OrganisationShane Wheller
The Scrum framework is often touted as a panacea for all our project ills, in reality, it is a framework within which many of the same issues are experienced, as well as bringing some more along with it. This is a presentation I gave at the Canberra Scrum User Group on Thursday 7 April 2016 at 6pm. http://www.meetup.com/Canberra-Scrum-User-Group/
The Business Analyst’s Critical Role in Agile ProjectsTechWell
Are you a business analyst, wondering how you fit into agile projects? Are you a ScrumMaster who wants to work with business analysts for a stronger project team? Are you a product owner who needs to supercharge your product backlog? Mark Layton introduces you to the critical role of the business analyst on agile projects. Get the essential information business analysts need to know to be successful members of an agile project team. Learn how business analysts can use their product knowledge and requirements translation skills to support product owners and stakeholders. Discover the role of product owner agent and why business analysts do well in that role. Learn how business analysts approach documentation—especially requirements—on agile projects. Dive into the details of the product backlog and user stories. Bring your questions and be ready to learn all about the who and the how of the business analyst in agile projects.
Butch Landingin, CTO of Orange & Bronze Software Labs, talks about the Agile Methodology for the Philippine Software Industry Association's Enablement Seminar on April 27 at the AIM.
About O&B:
Orange & Bronze is an offshore product and software development firm in the Philippines, is one of the first companies in Asia to use and advocate Agile Software Development, and has been using it since our inception in 2005, back when Agile was still an emerging movement. O&B offers training courses for Agile with Scrum and XP - these classes were developed and are taught by some of the Philippines' well-known and respected Agile / Scrum coaches and practitioners, and uses the format trusted by some of the best companies in the Philippines.
Value Driven Development by Dave Thomas Naresh Jain
Agile, OOP... are like good hygiene in the kitchen, it results in meals with consistent quality and predictable prep and service times. It doesn't result in great meals nor substantially impact the ROI! Lean Thinking clearly shows that the only way to make a significant impact is to improve the value chain by improving flow. If everyone is following best practices no one has competitive advantage. Major improvements in the value chain depend on continued disruptive innovations. Innovations leverage people and their ideas. We use case studies to illustrate the different business and technical innovations and their impact. We conclude with a discussion of how to build and leverage an innovation culture versus a sprint death march when dealing with high value time to market projects.
More details: https://confengine.com/agile-india-2017/proposal/3608/value-driven-development-maximum-impact-maximum-speed
Introduction to Recipes for Agile Governance in the Enterprise (RAGE)Cprime
Large enterprises that develop software cannot function without structure, but often develop structures that cripple productivity and impair responsiveness to customer needs. This Webinar introduces an approach to building effective structures by introducing the concept of Agile governance.
Agile governance provides formalized practices for decision making (governance) which incorporate the principles of the Agile Manifesto and Lean Engineering. The result is a set of simple recipes for selecting, planning, organizing, and tracking work at all levels in the organization (the Portfolio, Program, and Project levels), which apply within or across Business Units. We also provide guidance on how to develop new recipes, when needed.
This webinar introduces the basic concepts of Agile governance. We will look at some existing concepts (such as Scrum of Scrums and SAFe), and lay the foundations for subsequent webinars that address specific scenarios of common interest.
Product Owner in Agile/Scrum is the single person responsible for maximizing the return on investment (ROI) of the development effort
Responsible for product vision
Constantly re-prioritizes the Product Backlog, adjusting any long-term expectations such as release plans
Final arbiter of requirements questions
Decides whether to release
Decides whether to continue the development
Considers stakeholder interests
May contribute as a team member
Has a leadership role
Must be available to the Team at any time
Similar to Introduction to Agile Delivery for Project Managers (20)
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
3. • Introduction to Agile
• Key concepts & practices
• How does is it differ to traditional Project management
• What problems does it solve
• Where can you learn more
8. Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
That is, while there is value in the items on the right, we value the items on the left more.
10. The Biggest Value
The highest pain
The greatest impact.
Revenue Opportunity
Now.
Business Prioritisation to drive market disruption soonerValue
11. Team Characteristics of Scrum
'Multilearning'
Subtle Control
Built-in instability
Self-organising teams
Overlapping phases
Organisational transfer of learning
Hirotaka Takeuchi and Ikujiro Nonaka.
The New New Product Development Game
Harvard Business Review
1986
13. Team is driven frequent deadlines
There's no time to let perfection
(being right)
getting in the way of better
(making money)
Time Boxed iterations drive task innovation
14. Project management to Value management
• Forces decisions back onto the owners 'not the facilitator'
• Leadership is not directive, it is serving
• Assumes human ability to predict is poor; therefore, doesn't
claim to be able to estimate into the future
• Change Management is inherent in the process
15. Dissolving the PM as everything
Owner Scrum Master
Responsibility
Ownership
Accountability
Assertive
Serving
Leader
16. Why is the team so important
• Self esteem drives productivity
• Ownership is collective; therefore, accountability is assigned
to the individuals
• Choice creates ownership, and greater acceptance of fault
• Difficult to stand & deliver everyday
• Routine, Discipline and continuous learning are essential
19. Impediment Management!
• Anything that blocks the velocity, the delivery, the outcomes
• Tools down, stand-up, resolve
• Scrum master is responsible for removing any blocks to productivity
(relative)
20. Agile Summary
• Frequent time boxed iterations
• Outcome driven value by priority of requirements
• Roles: ownership, leadership, unified teams
• Estimation based velocity history
• Change & Issue Management built into the process
• Collaboration, Responsiveness, Transparency
21. Further Learnings
• The New New Product Development
o http://www.cs.utexas.edu/users/downing/papers/SCRUM.pdf
• Scrum Alliance
o www.scrumalliance.org
• Agile Alliance
o www.agilealliance.org
• The Agile Manifesto
o www.agilemanifesto.org
• Adelaide Scrum Meetup
o http://www.meetup.com/Scrumliscious-Adelaide-Scrum-Meetup/
• Stephanie BySouth
o 0402 329 258
o stephanie@bysouth.com.au
o www.innovationbysouth.com.au