Join us in our webinar "Work Smarter, Not Harder with Automation and a User-Friendly Booking Engine" and unlock new ways to operate your business.

1. WORK SMARTER, NOT HARDER WITH AUTOMATION AND A
USER-FRIENDLY BOOKING ENGINE
Presented by: Jeff Hebrink

2. WHAT’S ON TAP FOR TODAY
• Brief introduction on me
• Brief introduction to rezStream
• Booking Engine Review/Overview
• Best Practices
• Using Automation
• Email
• SMS/Text
• Recap/Review/Questions
• Special Offer
2
rezStream Better Lodging Simplified

3. A B O U T J E F F
H E B R I N K
rezStream
Better
Lodging
Simplified
• Over 15 years of experience working
small to medium independent properties.
• Born, raised, reside in Minnesota (Go
Vikings!)
• Enjoy spending time outdoors (in
the summer, if there is one)
• The more time on the golf course, the
better...
3

4. ABOUT
4
rezStream Better Lodging Simplified
rezStream simplifies day-to-day operations and helps business
attract travelers with digital marketing, reservation software,
online booking engine, and web site design services
Since 2005 we’ve partnered with thousands of
small to medium sized independent lodging
properties in the US.
Our goal is to work WITH our customers to create
easier ways for them to manage their business
and improve their ability to increase revenue.
Small company of 24 caring and passionate
individuals and hospitality professionals.
View ourselves as an extension of your team.
Over 100 years of combined industry experience.
Suite of solutions focused on helping
independently-owned properties.
TEAM | CARE | KNOWLEDGE | PASSION | TRUST

5. "THE JOURNEY”
BOOKING
ENGINE

6. PARTICIPATION TIME!
POLL #1
rezStream Better Lodging Simplified 6

7. BOOKING
ENGINE REVIEW
• CTA’s (Calls to Action)
• “Book Now”
• Quick Booking Widget
• Ind. Unit calendars
• Customization
• Promo Codes
• Amenities
• Add-ons
• Custom fields
Let’s Demo!!

8. "THE JOURNEY“
MANAGING
GUESTS

9. PARTICIPATION TIME!
POLL#2
rezStream Better Lodging Simplified 9

10. USING AUTOMATION
WITH EMAILS
• Can provide more information
• Easy to refer back to
• Device agnostic
• Best option for sending multiple days
ahead or after reservation
• Great for all age groups
• Most common form of communication

11. USING AUTOMATION
CONFIRMATION LETTERS
• Immediately after booking
• Share specific information about
the reservation
• Arrival/Departure Dates
• Rate
• Total Paid/Balance Due and When
• Cancellation Policy
• Share links to social media accounts
• Advertise upgrades and add-ons to
purchase

12. USING AUTOMATION
PRE-ARRIVALS
• 3-7 Days before arrival date
• Share information about stay as
well as any FAQ’s you hear from
your guests.
• Check-in/Check-out times
• Address/Directions
• What to pack
• Balance due
• Amenities of the property
• Share links to social media accounts
• Advertise upgrades and add-ons to
purchase

13. USING AUTOMATION
DAY OF ARRIVAL
• 0-1 days prior to arrival
• Build excitement
• Review reservation
• Option to make a payment
• Check-In times
• Parking information
• Directions

14. USING AUTOMATION
PRE CHECK-OUT
• 0-1 days prior to departure
• Include invoice format
• Payment link to pay remaining
balance
• Check-out time
• Expectations of unit cleanliness,
etc.
• Other ideas
• Possible offer for re-booking
before departure
• Offer upsell for late check-out
(if available)

15. USING AUTOMATION
POST-STAY
• 1-2 days after departure
• Thank you
• Promote social channels
• Ask for reviews
• Google
• TripAdvisor
• Social
• Website
• Promote any ongoing specials
• Promote rewards or referral
programs

16. USING AUTOMATION
WITH SMS/TEXT
• Quick bits of info
• Use links to share info
• Best option for sending day of
and/or during stay
• Best for guest communication
• Best for AI functions
Registration Card – Morning of arrival
Waiver forms – Day before or day of arrival
Digital guidebooks – Afternoon of Arrival
In-stay and post stay surveys
92% Guests Engaged
-74% Fewer Phone Calls
+400% 5-star reviews

17. USING AUTOMATION
WITH SMS/TEXT
DAY OF ARRIVAL

18. USING AUTOMATION
WITH SMS/TEXT
MORNING OF ARRIVAL
RegistrationCards
[Watch Video]

19. USING AUTOMATION
WITH SMS/TEXT
DAY/EVENING OF ARRIVAL
Digital Guidebooks
[Watch Video]

20. USING AUTOMATION
WITH SMS/TEXT
DAY AFTER DEPARTURE
Post Stay Survey
[Watch Video]

21. MORE AUTOMATION
rezStream Better Lodging Simplified
• 2-way communication
platform
• AI responses for FAQ’s
• Door locks
• Waiver forms
• Document/ID collection
• Website live chat
Let’s Demo!!

22. PARTICIPATION TIME!
POLL#3
rezStream Better Lodging Simplified 22

23. OUR
CUSTOMER'S
SAY IT ALL

24. CHECK OUT OUR
EDUCATION
CENTER
24
rezStream Better Lodging Simplified
For upcoming and past webinars, industry
blogs, and downloadable resource guides.
www.rezStream.com/Education
Follow us on Social!!!!
https://www.facebook.com/RezStream
https://www.instagram.com/rezstream/
https://twitter.com/RezStream
https://www.youtube.com/@rezStream

25. OPEN MIC –
QUESTIONS?

26. WEBINAR SPECIAL OFFER
RESERVATION SOFTWARE
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rezStream Better Lodging Simplified
Offer Ends: Sept. 30,
2023
Any current customer that signs up
with the Guest Experience (Akia)
will receive half-off setup fee ($75
off).
---
Any non-customer that books a
demo on www.rezstream.com
before
09/30/23 will receive a $10 gift card.
---
Any current customer that books a
demo/conversation by 09/30 will

27. WEBINAR SPECIAL OFFER
RESERVATION SOFTWARE
27
rezStream Better Lodging Simplified
Offer Ends: Sept. 30,
2023
Enter “August Webinar” in “how did you
hear about us?”

28. THANK YOU
Please forward all questions
regarding this webinars to:
• Sales@rezStream.com
• (303) 872-0220
28
rezStream Better Lodging Simplified
Schedule a Demo at
rezstream.com