1. From Contact to Conversion:
How to Seal the Deal FAST
Eric Tanner
2. • Eric Tanner
• Founder and CEO, Tripwing
• Loves: Travel, Food, Bruce Springsteen
• Hates: Sharks
• Worked in Finance, but left to pursue a
career as a small business owner in
travel
• Lives in Brooklyn, NY
• Geography major in college
• Evidently bad at following sign
directions
“Who is this guy?!”
3. • Home based travel agents!!!
• The coolest, nicest, most
interesting, and most
entrepreneurial travel agents
in the world!
• Beyond that, home based
travel agents wear more hats
than other travel agents
“Who are you?!”
5. What’s taking so long?!
• Clients are IMPATIENT
– In an era of constant communication, instant gratification,
immediate responses, and perpetual connectivity, Travel
Agents do not have much time to put together a trip.
• Clients NEED Agents
– Clients want the service and knowledge of a Travel Agent.
There is minimal or no cost to prevent them from using an
Agent. What holds them back is time.
7. Contact
• Make contact QUICK
– Olark instant messaging system
• Pick up your phone
– Even if you have to tell them you are going to call them
back, knowing that you have them in your plans for the
day will make your Client feel important
– Grasshopper phone system, get that professional voice
• Follow up!
9. Top Itinerary Builder Features
Unlimited Itineraries for one low monthly subscription
1-Click to share your itineraries via a custom URL, custom
printable/PDF designs
Instant access to flight database with up-to-date airline
information
Free pictures and contact information of ANY hotel
Largest database of travel photos to bring your
itineraries to the next level
Convenient automatic e-mail updates inform your client
of their next steps each morning
11. • Travel agents who use the Tripwing
Itinerary Platform will have access
to ready-made proposals from tour
operators to send to their clients
• Rather than having to print
materials or send customers to a
company’s website, using the
Tripwing Platform allows agents to
quickly browse itineraries and send
trip to clients with agent’s branding
included
Travel Agent Tour Portal
13. Booking
• Online Invoicing Tool
– Freshbooks, Quickbooks, Clientbase
• Payment Gateway
– Paypal, Stripe, Authorize.net, etc. are all great choices, but
you may run into trouble as a seller of travel
– Try Braintree
14. What have we learned?
• You are the best! Your customers are so lucky
to have you!
– Make sure they are reminded of that every single day
• Nobody has infinite time
– As a small business owner and home based travel agent,
use technology to make your life easier. Technology is not
the enemy of the travel agent. Time is. Use technology to
make the components of your business FAST.
15. 20 Jay St, Suite 312
Brooklyn, NY 11201
info@tripwing.com
eric@tripwing.com
914-523-4200
Editor's Notes
Two features pages – support
Two pages: features page, then a commercial page (walk-through from eric, etc etc)
“anyone who makes 5+ itineraries doesn’t cancel”
Two features pages – support
Two pages: features page, then a commercial page (walk-through from eric, etc etc)
“anyone who makes 5+ itineraries doesn’t cancel”
Needs to be redone – cleaner word description
Needs to be redone – cleaner word description
Needs to be redone – cleaner word description
Needs to be redone – cleaner word description
Formatting, wording
Show
Two features pages – support
Two pages: features page, then a commercial page (walk-through from eric, etc etc)
“anyone who makes 5+ itineraries doesn’t cancel”
