This document discusses tactics for increasing direct bookings by focusing on calls to action, streamlining the booking process, and optimizing booking policies. It notes that OTAs currently control around 40% of the market but 52% of OTA visitors click on property websites. The presentation recommends using invitations, quick booking widgets, individual unit calendars, and exit intent, price comparison, and cart abandonment tactics to convert more OTA visitors into direct bookings. It emphasizes having strong calls to action, refined room selection processes, policies that make closing easy for customers, and testing new conversion optimization techniques.
B3 Seminar: Integrating SEO and PPC to win the First Moment of Truth - Stephe...Branded3
Winning the Zero Moment of Truth is the only organic search strategy that exists in 2014. The accepted advertising model of Stimulus to Shelf – you buying an ad to a customer buying your product – now relies on pay-per-click advertising…unless you do the work in between. If you want to ignore the Zero Moment of Truth – the research phase of the journey to purchase – you need the Cheat Sheet that Adwords provides. But users will research, and your competitors are undercutting you. This talk explores how content strategy is not only essential to rank naturally, but will increase conversions from paid search too.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
Elevate Your Busy Season Email Marketing, Holly May Webinar.pptxRezStream
Explore the synergy between a robust lodging website and impactful email marketing for heightened brand affinity and increased bookings. Learn strategies for a high ROI, capturing audience attention, and boosting brand loyalty. Uncover the power of a well-crafted website and email campaigns for maximizing bookings during busy seasons!
Busy Season Mastery Simple Strategies to Optimize Your Lodging Business!.pptxRezStream
Discover the power of rezStream Cloud PMS in our webinar, 'Busy Season Mastery: Strategies to Optimize Your Lodging Business!' Uncover the secrets to maximizing your PMS and booking engine for peak performance. Gain expert insights, learn innovative strategies, and witness firsthand the capabilities of a modern reservation software and online booking engine.
Strategic Dive Advanced Digital Marketing EffortsRezStream
Explore the secrets of a successful digital strategy driving direct bookings. Learn to optimize your hotel website, convert visitors into bookings, and elevate revenue. Gain insights into crafting a winning digital strategy for enhanced conversions and revenue growth.
Masterclass Unlocking Booking & Revenue Surge with Proven StrategiesRezStream
In this game-changing booking engine webinar Jeff shares a masterclass on various strategies you should use to boost bookings, drive revenue, and combat booking abandonment.
1. Optimizing your booking engine entry points.
2. Managing unit photos and descriptions.
3. When and how to leverage promo codes.
4. Best practices for using filters.
5. Upsell opportunities for increasing revenue.
6. Strategies to recover lost bookings revenue.
B3 Seminar: Integrating SEO and PPC to win the First Moment of Truth - Stephe...Branded3
Winning the Zero Moment of Truth is the only organic search strategy that exists in 2014. The accepted advertising model of Stimulus to Shelf – you buying an ad to a customer buying your product – now relies on pay-per-click advertising…unless you do the work in between. If you want to ignore the Zero Moment of Truth – the research phase of the journey to purchase – you need the Cheat Sheet that Adwords provides. But users will research, and your competitors are undercutting you. This talk explores how content strategy is not only essential to rank naturally, but will increase conversions from paid search too.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
Elevate Your Busy Season Email Marketing, Holly May Webinar.pptxRezStream
Explore the synergy between a robust lodging website and impactful email marketing for heightened brand affinity and increased bookings. Learn strategies for a high ROI, capturing audience attention, and boosting brand loyalty. Uncover the power of a well-crafted website and email campaigns for maximizing bookings during busy seasons!
Busy Season Mastery Simple Strategies to Optimize Your Lodging Business!.pptxRezStream
Discover the power of rezStream Cloud PMS in our webinar, 'Busy Season Mastery: Strategies to Optimize Your Lodging Business!' Uncover the secrets to maximizing your PMS and booking engine for peak performance. Gain expert insights, learn innovative strategies, and witness firsthand the capabilities of a modern reservation software and online booking engine.
Strategic Dive Advanced Digital Marketing EffortsRezStream
Explore the secrets of a successful digital strategy driving direct bookings. Learn to optimize your hotel website, convert visitors into bookings, and elevate revenue. Gain insights into crafting a winning digital strategy for enhanced conversions and revenue growth.
Masterclass Unlocking Booking & Revenue Surge with Proven StrategiesRezStream
In this game-changing booking engine webinar Jeff shares a masterclass on various strategies you should use to boost bookings, drive revenue, and combat booking abandonment.
1. Optimizing your booking engine entry points.
2. Managing unit photos and descriptions.
3. When and how to leverage promo codes.
4. Best practices for using filters.
5. Upsell opportunities for increasing revenue.
6. Strategies to recover lost bookings revenue.
Ready to outperform your competition? Watch our webinar and witness how rezStream Cloud is revolutionizing lodging management. Learn how our comprehensive suite of lodging solutions can drive exceptional results while simplifying your workload. Experience this industry-changing event on demand!
Why Your Direct Booking Strategy is Broken and 5 Ways to Fix It-Lyles1-Deskto...RezStream
Gain valuable insights and strategies for improving your direct booking approach with our webinar “Why Your Direct Booking Strategy is Broken and 5 Ways to Fix It.”
Making Your Email Marketing Efforts Generate Revenue for Your Property.pptxRezStream
Discover the secrets of a successful email marketing program! Join our webinar on Making Your Email Marketing Efforts Generate Revenue for Your Property and unlock the true revenue-generating potential of your email campaigns.
Unlocking the Booking Power of Your Lodging Website.pptxRezStream
5 Ways the website assists in bookings
Our Search Engine Marketing Holly Hufford, at rezStream breaks down the specific steps for Unlocking the Booking Power of Your Lodging Website in our latest webinar session. Looking to generate more direct bookings, improve your lodging website, and increase revenue all at the same time? Then watch this webinar on-deman today!
Watch-on demand to better understand how to build a website that converts!
1. Include a CTA on Room Pages
2. Have a Testimonials Page
3. Promote specials early on
4. Include helpful information
5. Optimize your website
Building a Social Media Game Plan with a Digital Marketing AgencyRezStream
Whether you pay attention to it or not, chances are your next guest is making a purchase decision based on your social media presence. So, to help you maintain your brand reputation we invite you to watch our webinar recording “Building a Social Media Game Plan with a Digital Marketing Agency” hosted by Cass Tooke, Social Media Specialist at rezStream.
Watch-on demand to for a better understanding of the benefits of a well-defined social media strategy:
- Enhance Brand Consistency: A social media game plan ensures consistent brand messaging across all platforms, creating a unified and recognizable brand identity.
- Drive Engagement: By strategically planning content, businesses can foster meaningful interactions, drive conversations, and encourage user participation, leading to higher engagement rates.
- Increase Reach and Brand Awareness: A thoughtfully crafted strategy helps businesses expand their reach by identifying target demographics, selecting appropriate platforms, and implementing effective tactics to boost brand visibility.
- Generate Leads and Conversion: A strategic approach allows businesses to optimize their social media efforts to generate leads, nurture prospects, and drive conversions through targeted campaigns and compelling content.
Getting Your Hotel Ready for the Shift to Google Analytics 4.pptxRezStream
Are you ready for the transition to Google Analytics 4? This new tracking system affects all hotel businesses, so it's important that your hotel is prepared before the July 2023 deadline. In this video, we will show you how to get your hotel ready with Google Analytics 4 and how it will impact your direct bookings and reporting. We'll provide tips and advice on steps you can take now to ensure a successful transition. Learn how to get your hotel ready for Google Analytics 4 today!
Learn how the new GA4 tracking will impact your hotel's direct bookings and reporting, and what steps you can take to ensure a smooth transition before the July 2023 deadline.
Growing Your Hotel Operations with rezStream Cloud PMS (Product Demo)RezStream
See firsthand how our solution can streamline operations, reduce workload, and increase direct bookings. Our Cloud-based reservation software and online booking engine are designed for all sizes of properties and is easy to use and implement.
A Step-by-Step Guide to Running Your Hotel on Google.pptxRezStream
You’ve probably heard about Google Business, Google’s Free Booking Links and Google Hotel Ads, but what does it all mean? And where do you even start? In this webinar recording, Liz Brown, VP of Customer Delivery, so she can walk you through how all these opportunities can help your business get reach more guests on Google!
2022 End-of-Year Independent Hotel Checklist.pdfRezStream
At this current time, you probably fall into one of two buckets. You’re a few weeks into building your marketing plan for 2023 OR you haven’t started and you’re telling yourself that you’ll mix it in during the end-of-year holiday shuffle.
Either way, we are here to help, and we want to ensure that you have a clear path to map your 2023 digital marketing strategy. Watch a Liz Brown webinar to review rezStream’s digital marketing hotel checklist items for the new year!
During this session, the following will be covered:
• 2023 traveler trends
• 2023 digital marketing industry changes to plan for
• 2023 digital marketing must-haves
8 Ways to Increase Revenue at Your Independent Hotel.pdfRezStream
In this webinar recording, we walk through eight ways rezStream has successfully helped independent hotels, B&B, resorts, and vacation rental owners make it easier for them to find guest online, manage guest interactions, and increase revenue.
Join rezStream for a journey and learn:
• What we optimize for Google
• How we improve search engine visibility
• The results we’ve driven with Facebook
• Why we focus on direct bookings first
• Tips that help with guest communication
• Key ways to streamline guests’ operations
How Hotels can Survive Another Economic Downturn with Digital MarketingRezStream
The recession has stimulated many hoteliers to use some creative ways to drive sales. Their focal point is to create ways to capture sales in the most cost-effective means possible, with the quickest results possible.
In this webinar, we’ll share proven strategies used by top companies to successfully navigate through a downturn and thrive after it.
• Why hotels should focus on marketing rather than price cuts
• How value-added packages can add to your profits
• Why customer service matters even more in hard times
This webinar will help you discover great ideas on why to focus more on marketing than price cuts, and why value-added packages boost profits, and how giving attention to customer service can help you survive the recession.
6 Steps to Getting Through the Slow Season.pptxRezStream
Watch as Holly Hufford, search engine marketer at rezStream for a webinar walks you through 6 Steps to Getting Through the Low Season.
You’ll walk away knowing:
• Proven ways to increase reservations with specials and partnerships
• How to take advantage of less occupied property using your guests and photos
• Secrets to driving income through multiple streams and more!
With some planning and foresight, you can find success with the steps we outline in this webinar!
Utilizing FacebookMeta & Instagram to capture new hotel bookings.pptxRezStream
With over 2.9 billion users, Facebook, now known as Meta is not going away any time soon. The same can be said for Instagram which Facebook acquired in 2012 for $1 billion in cash and stock. Your next guest is most likely on one of those platforms as you read this email. They are either using the platforms to research their next travel destination and/or share their plans for their summer vacation.
In this presentation rezStream and Cass Tooke will walk you through the topic "Utilizing Facebook/Meta & Instagram to capture new hotel bookings." By the end, you'll better understand how your social media strategy can be one of the best ways to ensure that your business has a robust online presence while also optimizing your time.
Must-Have PMS Reports For Health Checks Webinar.pptxRezStream
For many, the power of analyzing reports can be overlooked by the hustle and bustle of managing the daily operations. From room management to guest communication and all the way to managing inventory, pricing, and housekeeping efforts.
In this webinar recording Liz Brown walks through the Must have PMS reports that are health checks to your bottom line. She shows you what reports to utilize and empower on how to evaluate your property health and revenue growth.
Look at some of the reports she’ll be reviewing:
• Sales by Channel
• Sales by Channel (Excluding Changes)
• Booking Pace by Unit
Using Google Analytics to improve your digital marketing and websiteRezStream
The keys to a healthy booking strategy
As the busy season picks up, it’s important that you strongly look at your booking strategy. The combination of your digital marketing and website is crucial to understanding the keys to success in increasing your revenue. In the webinar recording is a topic on sing Google Analytics to improve your digital marketing and website.
We’ll independent hoteliers use Google Analytics and
Share the reports to run to evaluate performance
Show you what certain data metrics mean
Help you outline a strategy to optimize your booking process
2022 Traveler Trends That Will Reshape Your Online Performance.pptxRezStream
Over the last two years, families and adventurous individuals have had to put their travel plans on hold, but 2022 brings a wave of hope and new travel trends! With governments easing restrictions and international travel cautiously resuming, the hospitality industry is looking to rebuild and revive its customer reach.
Watch this rezStream webinar with Liz Brown for a discussion on the 2022 traveler trends that will reshape your online performance and the things you can do to help optimize your business & marketing strategy in 2022 while also expanding your offerings to the right guests.
- What values, features, and offerings travelers care about when choosing their lodging.
- How to utilize your website, digital marketing, and PMS to generate more revenue from these travelers.
- Ways to keep up with the ever-changing trends in the hospitality industry.
How to use Google to defeat OTAs and drive direct bookingsRezStream
Google is the king of all search engines and for many properties it is the sole driver for direct bookings. In this month’s webinar we’d like to show you how you can use Google to beat OTAs so you can avoid paying those commission fees per reservation.
Join rezStream for a session on how to use Google to defeat OTAs and drive direct bookings. We’ll talk all things Google and make sure you get the inside scoop on how our expert hospitality marketers increase visibility and revenue using the Google suite.
- Google Hotel Free Booking Links
- Google Hotel Ads
- Google My Business
- Google Ads
Learn everything you need to clearly position yourself as the destination booking site above OTAs like Expedia, Booking.com, Hotels.com, etc.
How digital marketing will help you rebound from covid 19RezStream
Many hotels have had to make urgent changes in their strategies to shore up their bottom-line profits. At the same time, they are finding it hard to know where to make those changes without jeopardizing top-line revenue. Join our webinar for expert advice on how to address your short-term and long-term needs as you look to rebound from COVID-19.
Learn about:
--- The changes in travel trends
--- Tips on how to reach new travelers
--- What your vendor should be doing to help you rebound
This document provides an industry update and short-term and long-term strategies for hotels and properties to consider during the COVID-19 pandemic. In the short-term, it recommends applying for Paycheck Protection Program loans, adjusting cancellation policies, ensuring policies are updated, offering contactless check-in/out, and focusing marketing on future stays. Long-term strategies include focusing on drive-in markets first, increasing digital marketing budgets, continuing direct booking promotions and acquiring new guests with discounts. The overall goal is providing reassurance to potential guests while planning future business.
With the American Airlines name change policy, you can alter the incorrect name on your flight ticket/boarding pass without any fuss. Therefore, it’s essential to understand the major guidelines before requesting a name change/correction. However, if you still encounter any issues, you can navigate to the AA website or approach the airline over the phone. Additionally, you can talk with a flight expert at +1-866-738-0741 to get your problem fixed in a few minutes.
Ready to outperform your competition? Watch our webinar and witness how rezStream Cloud is revolutionizing lodging management. Learn how our comprehensive suite of lodging solutions can drive exceptional results while simplifying your workload. Experience this industry-changing event on demand!
Why Your Direct Booking Strategy is Broken and 5 Ways to Fix It-Lyles1-Deskto...RezStream
Gain valuable insights and strategies for improving your direct booking approach with our webinar “Why Your Direct Booking Strategy is Broken and 5 Ways to Fix It.”
Making Your Email Marketing Efforts Generate Revenue for Your Property.pptxRezStream
Discover the secrets of a successful email marketing program! Join our webinar on Making Your Email Marketing Efforts Generate Revenue for Your Property and unlock the true revenue-generating potential of your email campaigns.
Unlocking the Booking Power of Your Lodging Website.pptxRezStream
5 Ways the website assists in bookings
Our Search Engine Marketing Holly Hufford, at rezStream breaks down the specific steps for Unlocking the Booking Power of Your Lodging Website in our latest webinar session. Looking to generate more direct bookings, improve your lodging website, and increase revenue all at the same time? Then watch this webinar on-deman today!
Watch-on demand to better understand how to build a website that converts!
1. Include a CTA on Room Pages
2. Have a Testimonials Page
3. Promote specials early on
4. Include helpful information
5. Optimize your website
Building a Social Media Game Plan with a Digital Marketing AgencyRezStream
Whether you pay attention to it or not, chances are your next guest is making a purchase decision based on your social media presence. So, to help you maintain your brand reputation we invite you to watch our webinar recording “Building a Social Media Game Plan with a Digital Marketing Agency” hosted by Cass Tooke, Social Media Specialist at rezStream.
Watch-on demand to for a better understanding of the benefits of a well-defined social media strategy:
- Enhance Brand Consistency: A social media game plan ensures consistent brand messaging across all platforms, creating a unified and recognizable brand identity.
- Drive Engagement: By strategically planning content, businesses can foster meaningful interactions, drive conversations, and encourage user participation, leading to higher engagement rates.
- Increase Reach and Brand Awareness: A thoughtfully crafted strategy helps businesses expand their reach by identifying target demographics, selecting appropriate platforms, and implementing effective tactics to boost brand visibility.
- Generate Leads and Conversion: A strategic approach allows businesses to optimize their social media efforts to generate leads, nurture prospects, and drive conversions through targeted campaigns and compelling content.
Getting Your Hotel Ready for the Shift to Google Analytics 4.pptxRezStream
Are you ready for the transition to Google Analytics 4? This new tracking system affects all hotel businesses, so it's important that your hotel is prepared before the July 2023 deadline. In this video, we will show you how to get your hotel ready with Google Analytics 4 and how it will impact your direct bookings and reporting. We'll provide tips and advice on steps you can take now to ensure a successful transition. Learn how to get your hotel ready for Google Analytics 4 today!
Learn how the new GA4 tracking will impact your hotel's direct bookings and reporting, and what steps you can take to ensure a smooth transition before the July 2023 deadline.
Growing Your Hotel Operations with rezStream Cloud PMS (Product Demo)RezStream
See firsthand how our solution can streamline operations, reduce workload, and increase direct bookings. Our Cloud-based reservation software and online booking engine are designed for all sizes of properties and is easy to use and implement.
A Step-by-Step Guide to Running Your Hotel on Google.pptxRezStream
You’ve probably heard about Google Business, Google’s Free Booking Links and Google Hotel Ads, but what does it all mean? And where do you even start? In this webinar recording, Liz Brown, VP of Customer Delivery, so she can walk you through how all these opportunities can help your business get reach more guests on Google!
2022 End-of-Year Independent Hotel Checklist.pdfRezStream
At this current time, you probably fall into one of two buckets. You’re a few weeks into building your marketing plan for 2023 OR you haven’t started and you’re telling yourself that you’ll mix it in during the end-of-year holiday shuffle.
Either way, we are here to help, and we want to ensure that you have a clear path to map your 2023 digital marketing strategy. Watch a Liz Brown webinar to review rezStream’s digital marketing hotel checklist items for the new year!
During this session, the following will be covered:
• 2023 traveler trends
• 2023 digital marketing industry changes to plan for
• 2023 digital marketing must-haves
8 Ways to Increase Revenue at Your Independent Hotel.pdfRezStream
In this webinar recording, we walk through eight ways rezStream has successfully helped independent hotels, B&B, resorts, and vacation rental owners make it easier for them to find guest online, manage guest interactions, and increase revenue.
Join rezStream for a journey and learn:
• What we optimize for Google
• How we improve search engine visibility
• The results we’ve driven with Facebook
• Why we focus on direct bookings first
• Tips that help with guest communication
• Key ways to streamline guests’ operations
How Hotels can Survive Another Economic Downturn with Digital MarketingRezStream
The recession has stimulated many hoteliers to use some creative ways to drive sales. Their focal point is to create ways to capture sales in the most cost-effective means possible, with the quickest results possible.
In this webinar, we’ll share proven strategies used by top companies to successfully navigate through a downturn and thrive after it.
• Why hotels should focus on marketing rather than price cuts
• How value-added packages can add to your profits
• Why customer service matters even more in hard times
This webinar will help you discover great ideas on why to focus more on marketing than price cuts, and why value-added packages boost profits, and how giving attention to customer service can help you survive the recession.
6 Steps to Getting Through the Slow Season.pptxRezStream
Watch as Holly Hufford, search engine marketer at rezStream for a webinar walks you through 6 Steps to Getting Through the Low Season.
You’ll walk away knowing:
• Proven ways to increase reservations with specials and partnerships
• How to take advantage of less occupied property using your guests and photos
• Secrets to driving income through multiple streams and more!
With some planning and foresight, you can find success with the steps we outline in this webinar!
Utilizing FacebookMeta & Instagram to capture new hotel bookings.pptxRezStream
With over 2.9 billion users, Facebook, now known as Meta is not going away any time soon. The same can be said for Instagram which Facebook acquired in 2012 for $1 billion in cash and stock. Your next guest is most likely on one of those platforms as you read this email. They are either using the platforms to research their next travel destination and/or share their plans for their summer vacation.
In this presentation rezStream and Cass Tooke will walk you through the topic "Utilizing Facebook/Meta & Instagram to capture new hotel bookings." By the end, you'll better understand how your social media strategy can be one of the best ways to ensure that your business has a robust online presence while also optimizing your time.
Must-Have PMS Reports For Health Checks Webinar.pptxRezStream
For many, the power of analyzing reports can be overlooked by the hustle and bustle of managing the daily operations. From room management to guest communication and all the way to managing inventory, pricing, and housekeeping efforts.
In this webinar recording Liz Brown walks through the Must have PMS reports that are health checks to your bottom line. She shows you what reports to utilize and empower on how to evaluate your property health and revenue growth.
Look at some of the reports she’ll be reviewing:
• Sales by Channel
• Sales by Channel (Excluding Changes)
• Booking Pace by Unit
Using Google Analytics to improve your digital marketing and websiteRezStream
The keys to a healthy booking strategy
As the busy season picks up, it’s important that you strongly look at your booking strategy. The combination of your digital marketing and website is crucial to understanding the keys to success in increasing your revenue. In the webinar recording is a topic on sing Google Analytics to improve your digital marketing and website.
We’ll independent hoteliers use Google Analytics and
Share the reports to run to evaluate performance
Show you what certain data metrics mean
Help you outline a strategy to optimize your booking process
2022 Traveler Trends That Will Reshape Your Online Performance.pptxRezStream
Over the last two years, families and adventurous individuals have had to put their travel plans on hold, but 2022 brings a wave of hope and new travel trends! With governments easing restrictions and international travel cautiously resuming, the hospitality industry is looking to rebuild and revive its customer reach.
Watch this rezStream webinar with Liz Brown for a discussion on the 2022 traveler trends that will reshape your online performance and the things you can do to help optimize your business & marketing strategy in 2022 while also expanding your offerings to the right guests.
- What values, features, and offerings travelers care about when choosing their lodging.
- How to utilize your website, digital marketing, and PMS to generate more revenue from these travelers.
- Ways to keep up with the ever-changing trends in the hospitality industry.
How to use Google to defeat OTAs and drive direct bookingsRezStream
Google is the king of all search engines and for many properties it is the sole driver for direct bookings. In this month’s webinar we’d like to show you how you can use Google to beat OTAs so you can avoid paying those commission fees per reservation.
Join rezStream for a session on how to use Google to defeat OTAs and drive direct bookings. We’ll talk all things Google and make sure you get the inside scoop on how our expert hospitality marketers increase visibility and revenue using the Google suite.
- Google Hotel Free Booking Links
- Google Hotel Ads
- Google My Business
- Google Ads
Learn everything you need to clearly position yourself as the destination booking site above OTAs like Expedia, Booking.com, Hotels.com, etc.
How digital marketing will help you rebound from covid 19RezStream
Many hotels have had to make urgent changes in their strategies to shore up their bottom-line profits. At the same time, they are finding it hard to know where to make those changes without jeopardizing top-line revenue. Join our webinar for expert advice on how to address your short-term and long-term needs as you look to rebound from COVID-19.
Learn about:
--- The changes in travel trends
--- Tips on how to reach new travelers
--- What your vendor should be doing to help you rebound
This document provides an industry update and short-term and long-term strategies for hotels and properties to consider during the COVID-19 pandemic. In the short-term, it recommends applying for Paycheck Protection Program loans, adjusting cancellation policies, ensuring policies are updated, offering contactless check-in/out, and focusing marketing on future stays. Long-term strategies include focusing on drive-in markets first, increasing digital marketing budgets, continuing direct booking promotions and acquiring new guests with discounts. The overall goal is providing reassurance to potential guests while planning future business.
With the American Airlines name change policy, you can alter the incorrect name on your flight ticket/boarding pass without any fuss. Therefore, it’s essential to understand the major guidelines before requesting a name change/correction. However, if you still encounter any issues, you can navigate to the AA website or approach the airline over the phone. Additionally, you can talk with a flight expert at +1-866-738-0741 to get your problem fixed in a few minutes.
A list of budget-friendly things that families can do in San Antonio! Dive into its rich history and vibrant culture at iconic landmarks like the Alamo. Explore colorful Market Square and stroll along the scenic River Walk. Enjoy family-friendly fun at Brackenridge Park and capture breathtaking views at the Tower of the Americas—all without breaking the bank!
Discover the exhilarating world of manta ray night snorkeling in Kona, Hawaii. Led by expert guides, participants witness these majestic creatures feeding on plankton under mesmerizing underwater lights. With stringent safety measures, environmental responsibility, and emergency preparedness, enjoy this unique adventure responsibly and securely with trusted tour operators.
Traveling with Frontier Airlines through Boston Logan International Airport offers a budget-friendly and efficient experience. With the modern facilities at Terminal C, extensive services, and amenities provided by Frontier, passengers can enjoy a comfortable journey. Whether you're a frequent flyer or a first-time traveler, this guide aims to help you navigate BOS with ease and make the most of your trip.
Our Bahrain Visa PowerPoint Presentation offers a detailed and comprehensive guide to the Bahrain visa application process. It is designed to assist travelers, travel agents, and businesses in navigating the various visa types, including tourist, business, work, student, and family visas. Each section provides an in-depth look at eligibility criteria, required documents, and step-by-step application procedures. Additionally, the presentation includes valuable tips for avoiding common application mistakes, an overview of processing times, and details on fees and payment methods. This presentation aims to ensure a smooth and successful visa application experience, making travel to Bahrain as seamless as possible.
Explore Austin's dynamic history and cultural tapestry on a captivating journey. From its origins as Texas' capital to architectural marvels like the Texas State Capitol and cultural hubs such as the Driskill Hotel. Dive into its diverse heritage, legendary music scene, key historical moments, natural beauty, and vibrant culinary delights.
Embark on an unforgettable journey to Goa, India,GoaDarling
Embark on an unforgettable journey to Goa, India, a captivating destination brimming with vibrant culture, pristine beaches, and culinary delights. Whether you're planning a College Group trip to Goa or seeking the perfect Goa tour package for family, this enchanting locale promises an experience like no other
How Does Allegiant Air Name Change Policy Work.pptxFlying Rules
Allegiant Air name change policy provides a straightforward and flexible workflow for requesting a name change/correction on the ticket. However, if you encounter any problems or have doubts, you can get in touch with the airline’s customer support. Furthermore, you can reach out to a consolidation desk at +1-800-865-1848 for immediate assistance.
visit at: https://www.flyingrules.com/name-change/allegiant-air-name-change-policy
18. • DON’T
• Require 100%
• Take no deposit at all (Skin in the game)
• DO
• Explain when it gets processed
• Explain if it’s refundable and how
Deposits
• DON’T be so unforgiving it scares people away
• DO, Allow for a credit to be used in the future
Cancellations
• DON’T require additional fields unless it’s imperative
• DO Clearly communicate policies/restrictions
• No pets, no smoking, street parking, etc.
Additional Fields/T’s & C’s
Hello everyone. Welcome to the webinar. This one is called “Advanced Booking Engine Tactics to increase direct bookings”
Why listen to me?
Well, rezStream has been providing reservation software, booking engine, website design and marketing since 2005. We’re able to track data of where guests come from, how they interact with your website and how they enter your booking engine and what gets them to convert into an online reservation.
(Go through data on slide)
I’m pretty sure we’ll wrap this up within 30 minutes or so so you can get back to your busy schedules.
The agenda for today:
Please come in
We’ll review the calls to action that need to be in place on your website to entice the visitor to enter your booking engine
Keep them moving
Here we’ll discuss the elements of the booking engine and how to keep the guests moving through the buying journey
Coffee is for Closers
Here we’ll discuss the key elements to DO and NOT DO to capture the purchase
New Stuff
Things you likely aren’t doing that you need to start considering.
Before I dive in, I wanted to share some data points on OTA’s with you to make sure we’re on the same page of why direct bookings are imperative to your business.
First, What’s an OTA?
Stands for Online Travel Agent. Examples include Expedia, Booking.com, TripAdvisor
Here, you see a couple of years ago, OTA’s covered 39% of all online reservations!
Next year it’s projected to hit over 40%.
Now’s the time to try to think of ways to capture some of that share back.
Let’s face it, the majority of us do not like the OTA’s. They take a lot of your money, right?
Here’s the good news though…………………52% of OTA visitors use the OTA’s more of a search engine. They go there to just get an idea of WHO is in a certain area. Then they will go try to find that properties web site to learn more. THIS is our opportunity to capture their attention and make sure they don’t go back to the OTA robbing us of 15-30% of our revenue.
OK, let’s talk about how to do that…
#1, Please come in
We want to invite users to stay with us. How to we do that? With calls to action.
What is a call to action? A call to action is an instruction to the audience designed to provoke a response. (an invitation) On lodging websites, simply put………….that is the book now/reserve now buttons. We CAN NOT assume that everyone will use our website the exact same way. That means that some people visiting our website care most about the history. Some care more about the pictures and experience. Some may only care about the price. Therefore, it’s our responsibility to make sure that we’re making our calls to action to book now as convenient and easy as possible for any visitor to access when THEY”RE ready. Not when/how we think they should……….but when it’s convenient for them.
There are a couple of things that don’t change on a website regardless of what page you are on. The Header, the navigation and the footer. First take away today………………….make sure that your header and/or navigation have a Book Now call to action. These locations do not change, they are consistent on every page and you are inviting the visitor who is in their buying journey, regardless of what page they are on to easily and conveniently find your call to action to continue their buying journey. I see this on MOST websites currently so hopefully you’re already doing this one.
Ever notice how when you visit Expedia, Booking.com, Airbnb or any of the OTAs they always start by asking your arrival/departure, # of guests? This is called a Quick Booking Widget. It’s not a coincidence guys, and this very tactic should be used on your websites. It’s a quick and convenient way for people to enter their preferences and see what you have to offer. This widget doesn’t force people to navigate within your website they way you want or think they should. Some people do their research within a booking engine because it gives them the rooms, rates, pictures. Take away #2 is to make sure you get a QBW on your website that’s on every page to increase guests entering your BE and ultimately making a purchase decision. By offering a quick booking widget on every page of your website you’re providing another Call To Action to entice the guest to book when it’s convenient for them.
I saved this one for last because I think most properties get it wrong. This is for properties that have unique rooms to sell. I rarely if ever see an individual unit calendar on a room detail page.
Let me give you a practical example of a guests experience……………………. A guest is searching online or on an OTA for a property in their desired location. They come across your website and they start researching. They read about you, your history and check out your pictures. Now you’ve got that fish on the hook. They make their way to your rooms pages and they are looking through the various room options. You’re starting to reel that fish in right?!?!?! Now they come across a room, they love the décor and the amenities and the view. They are ready to pull the trigger. But wait………………….They have to click on the book now button in your header/navigation or they have to enter their dates into your quick booking widget. Do you know what happens next?!?!?!?! Your booking engine then displays ALL THE ROOMS you have available for their dates. They now have to search a second time for that room they just got done falling in love with. What if it’s not available? What if the picture(s) they fell in love with aren’t the same on the booking engine? They literally just went through the entire research process, found what they wanted and now you’re forcing them to search for the same thing all over again. Imagine going to a department store and spending hours looking for that perfect outfit and once you found it the store told you that was a display model only and made you go into the back warehouse and search through a ton of shelves to find your outfit again. That’s insanity right? How many people do you think abort your booking process because you’re making them start their search all over again?
We’ve covered the first step in the online booking process which is getting them into the booking engine. We now know we need strong CTAs and we need multiple entry points with a QBW and individual unit calendars. Now let’s go through Step 2 which is the guests experience when selecting a room. I’d like to go through a few examples of what we call “no no’s” and then show you a couple examples of ones that are spot on.
So, here we have a well priced room. Nice description that entices me, good photo.
So, what’s wrong with this one?
The no no here is forcing us to click to add the qty. It should be defaulted to 1 already. I shouldn’t have to click the drop down, then click the qty and then click the add button. That’s 3 clicks. I’ve already clicked 3 times to add the arrival, departure and # of guests. So I’m at 6 damn clicks just to add the dang room. That doesn’t count the initial click of getting into the booking engine. What’s really confusing as well is the property offers individual units, they aren’t unit types. So there is literally only ONE OF THESE….So it has me thinking the quantity is for something else.
Look this one over and think about what might be wrong.
I’m at the point where I’m trying to pick my room for my wonderful experience at your property and you’re showing me about 10% of the page dedicated to the room and the other 90% of the page dedicated to general info and scary things that can turn me away like Cancellation restrictions and T+Cs. I’m already sold on the property because I’m trying to book a room. And don’t give me the fine print until I’m fully committed. I won’t scare easily at that point. But here you are giving me the fine print when I’m selecting my room choice. Just something to consider.
Look this one over and tell me what you see is wrong with this at step 2 of the booking process where a guest gets to pick the room.
Imagine if you went to Google and you typed in the search bar “Lodging in Denver” and the search results came back and the first option was a business who closed down and the website didn’t work.
Maybe that’s a bad analogy here but in this example, you’ve reviewed the properties website, you’ve navigated to the booking engine. You’ve entered your arrival/departure dates and the first thing that is being presented to you is a room that isn’t available for your selection. Last time I checked, I’m entering dates to see WHAT IS available, not what isn’t available. Imagine if this property had 15 rooms and the first 10 were sold out. This booking engine is going to display 10 unavailable rooms before it displays the first available room? That’s crazy. We’re trying to get people to book direct. Not push them to get to the OTAs to find available rooms where we have to pay 15-30% in commission.
We’ve covered some Non No’s. Here’s a great one. We see the Room name, the unit is available. Clean description. Nice bulleted list that’s clear and concise. I see the rate name, the price and what the rate includes. The call to action is clear. Good job on this one.
Room name, clean description, bulleted list of amenities, ability to see multiple pictures, Price and the Call to action to continue is easy to understand. Other thing I love here is the booking engine is showing me very clearly what step I’m on and how many more I have. Many people book on the go, on a cell phone or while they are at work. It’s very important they know how many steps and what step they are on so they can commit to finishing the buying process without being left to guess how much longer it’s going to take and abort the entire process.
Remember, keep them moving…
We’ve covered the entry point, we’ve covered the room display and how it should and shouldn’t look. Now let’s talk about closing the deal to ensure an increased conversion rate which relates directly to more direct bookings. - Final step – Obtaining contact and billing information
Arguably the most important of all steps
Let’s look at things that some of us get wrong.
Just wanted to list some do’s and don’t’s on the final step of the booking…
Finally, Let’s talk about some things you may not be using that can help drive conversions.
This here is pretty slick. There are tools out there that track your mouse cursor. They know when your mouse is being raised toward the X button to close the browser tab and they can automatically throw this “WAIT DON”T GO OFFER” as I like to call it in guests face as a last ditch effort to continue the process. By clicking on that call to action the promotional discount will automatically be applied to your rates so the guest doesn’t have to enter anything promo code manually. The beauty of this feature is that it doesn’t show to everyone, only those that are about to leave your website during the booking process. Absolutely love this one and we see a good portion of conversions by taking advantage of this for guests who were intending to leave.
For those of you that are using OTA’s. We have price comparison.
This is something we’ve seen widely with larger hotels. Now, it’s slowly starting to make it’s way to B+B’s as well.
It gives the guest the confidence in knowing they are getting the best price from booking direct.
It is a snipit of code that is inserted on your website or within your BE.
We’ve covered the exit intent where you try to get someone to book before they actually leave. This one, called cart abandonment, is for if they actually do leave.
Here’s how it works
User must put in email during booking process. Usually that’s after they have chosen a room and dates and were ready but for whatever reason, they decided to leave before clicking the book button.
Stores email and sends canned templated emails in an effort to get the guest to return to the BE and complete the process.
So, with that, we’ll wrap this up.
We chatted about strong calls to actions, refines room selection, ease of closing, and finally some less used tactics that hopefully you’ll give a try.
Here is my email, direct dial information, as well as a site to register for a product demo or discussion. Feel free to reach out if you have any questions or just want to run anything by us.
Thank you so much and enjoy the rest of the day!