USELSO is a leader in Elevator and Escalator for Commercial and Domestic Use. The work proposal was crafted after understanding the work requirement and services offered by the client. The work proposal encompass the entire request handling cycle as well as response mechanism from the technical team at the time of handling a ticket raised by the customer.

1. USELSO
Leader in Elevator and Escalator for Commercial and Domestic Use

2. Business Requirements
 Customized CRM software with special attention to:
 Managing customer inquiry
 Sales lead follow-up
 Accounting
 Inter-departmental work coordination
 More online visibility via digital platforms and tools
 New website for showcasing products and services
 Website and CRM should be able to run on different platform

3. Snapshot of Working Sequence
Procure inquiry from customer or sales channel
Arrange on-request site visit
Conduct technical inspection of the site
Submit technical documentation to the client
On approved documentation, complete the installation

4. Managing Enquiries
 Enquiries can reach to the customer department via:
 Sales and marketing channels
 Digital campaigns
 Referrals
 The customer department route the inquiry to the pre-sales team
 Based on pointers of the customer department, the pre-sales suggest the best
solution to the customer
 On mutual agreement, the pre-sales team coordinates with the technical
team and arrange on-site visit

5. Role of Technical Team
 On scheduled date, the team of technical department arrives at the site to:
 Assess the capacity requirement for the elevator
 Inspect the floor plan
 Check the installation point
 After completing the visit, a proposal is sent to the client with pricing,
warranty, and terms & conditions

6. Sales Team and Negotiations
 The sales team comes into action once the customer understands the proposal
 Follow-up is taken from the customer with answers to customer’s queries
 Negotiation is made on the final price offering and order is booked
 A mutually agreed non-refundable amount is procured from the customer as
confirmation of order placed
 The sales team do the necessary documentation on customer’s behalf
 An assurance of 30 days to submit technical/engineering drawings is given to
the customer

7. Technical Team into Action Again
 Based on order received from the sales team, the technical team prepare
drawings for installing:
 Cabin and cables
 Elevator machine
 Control drive
 Counterweight
 Hoist way
 Guide rails
 Speed governor
 Safety system
 Hydraulics

8. The Second Last Step
 Technical drawings are submitted to the customer
 The skilled man power prepares the site in 20-25 days
 Dry runs with safety norms are performed before putting elevator into service
 If requested by the customer then chargeable AMC is provided with complete
technical support and regular on site inspection

9. The Last Step
 After fulfilling all technical and safety standards, elevator put into service
 The final invoice is raised for the customer
 The deal is closed after clearance of the invoice
 Regular follow-ups are maintained with customer for feedback and any
upcoming requirements