Words Matter - Now More Than Ever
A talk by Carmil Surritt Carmil Surritt Life Coach Words can create harmony, build trust, and invite connection. Words can also create uncertainty, doubt, all the way to fear. The choice is yours. What is it that you want to create? Is it fear to gain command and control? Or, is it collaboration, and an environment ripe for greatness, such as creativity, inspiration, and innovation. The onslaught of new technologies in brain scanning has done more for the understanding of brain function in both stressful and calm situations, then the hundreds of years of psychology and psychotherapy. What we know now is that the human part of us that is designed for physical survival has shown us what is occurring in the mind and the body. These mechanisms are scanning the environment for threats 24/7. Selecting words that offer clarity, sharing thoughts, and feelings versus judgments and implied consequences can up the productivity and contributions to the effort as a whole. This introduction to the Neuroscience of Language has shown to have incredible impacts to create amazing results. Every leader, business owner, and employee is wired to respond to either approach, withdrawal or defend. One has the ability to help companies survive challenging situations like we are experiencing, and the other is a terminal diagnosis. This conversation could be your introduction to how a shift in word choice can support your company surviving or potentially thriving in these turbulent times. Watch the REPLAY here: https://leading-in-crisis.turnkeycoachingsolutions.com/talks/words-matter-carmil-surritt/ **Leading in a Crisis Free Virtual Summit 40+ Speakers:** https://leading-in-crisis.turnkeycoachingsolutions.com/
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Words Matter - Now More Than Ever
- 1. Words Matter Now, More Than Ever
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- 5. Anisa Aven Management Consultant and CEO of TurnKey Coaching & Development Solutions 281-469-4244 We provide enterprise learning and development solutions that drive business results and improve organizational culture. ● Outplacement Services ● Virtual Training ● Coaching Services ● Training & Facilitation ● Culture Change and Change Management ● Psychometric Assessments + 360 ̊ Assessment ● Data‐driven Strategic Planning ● Team Development ● HR Technology Sourcing and Consulting ● Human Capital Consulting Services ABOUT OUR HOST Summit@TurnKeyCoachingSolutions.com
- 7. Words Matter Facilitators PAUL NEWELL HR & Well-Being Consultant CARMIL SURRITT CORE MAP Facilitator & Certified Life Coach
- 8. Today's Session WORDS MATTER The Two Stories Brain Works Word Reframe Language & Presence The Storyteller in All of Us Breathe and Switch Brain Function
- 9. Here's a story? TWO VERSIONS/ SAME STORY The words we speak can create different outcomes in our conversations.
- 10. "I don't think you understand the problem "you did a good job, but..." "what you should've done is..."
- 11. Check-In HOW DOES THAT FEEL? • What did you feel emotionally? WHAT DO YOU SENSE IN YOUR BODY? Are your muscles tense? Did your breathing change or pause?
- 12. "I like what's been developed, and I'm curious..." "I am wondering... "What would you like from..."
- 13. Check-In HOW DOES THAT FEEL? • What did you feel emotionally? WHAT DO YOU SENSE IN YOUR BODY? Is your body tense? Did your body calm down? How was your breath?
- 14. Brain Works SURVIVAL (AMYGDALA) lower brain - reactionary Fight, Flight, Freeze THOUGHT (PREFRONTAL CORTEX AND CORTEX) higher brain - function/responsive
- 15. AMYGDALA CHANGES BODY Pupils dilate Heart beats faster Digestive systems slow down Immune System weakens Muscles tense BREATH Breath quickens or pauses MIND Releases chemicals to impact the body physically
- 16. AMYGDALA CHANGES Victim FEARS • Criticism • Judgement • Rejection • Abandonment • Loss • Illness • End of Life Bully/Predator Fear
- 17. How did you feel afterward? Has something similiar happening to you? Amygdala Hi-Jack Did it seem out of character?
- 18. PREFRONTAL CORTEX CHANGES BODY Regulates the brain under stress Orchestrates the flow of Oxytocin BREATH Deep breathing supports oxygenating the blood, the brain and muscles. EXECUTIVE BRAIN Reason, logic, understanding, objectivity, curiosity, compassion, focus.
- 21. Can you relate? Have you felt the fear of the "but"? Did your breathing change?
- 23. What do you feel?
- 24. F -False E - Evidence A - Appearing R - Real
- 25. CLEAR COMMUNICATION THINK How can choosing curiousity over judgement contribute to a positive result? WANT How can I clearly state what I DO want? Free of using the word not? SEE What would a camera have recorded? FEEL What am I physically sensing? What emotion best describes that sensation?
- 26. DO YOU KNOW ABOUT THE STORYTELLER FACT #1 This part of the brain that fills in missing information and missing data FACT #2 Our primary fear is the fear of the unknown. FACT #3 The Storyteller attempts to keep us safe.
- 27. Breath and Ask... WHAT DO I SEE? WHAT DID I HEAR? WHAT AM I FEELING? I BELIEVING/THINKING? AM I TRIGGERED? IS THERE A SPECIFIC AGREEMENT? WERE MY EXPECTATIONS CLEARLY COMMUNICATED? AM I TAKING THIS PERSONALLY? AM I WILLING TO SEE THINGS DIFFERENTLY?
- 28. SUMMARY WORDS MATTER • Unclear communications have impact • Shame & blame words triggers defense system MIND/BRAIN WORKS • Two processors - Amygdala, Higher Brain • Storyteller fills in the gaps BREATH AND ASK... • Breathing and asking questions shifts brain function • Access your genius and strengths
- 29. Words Matter Offer CORPORATE COACHING Regularly $695/3X mo. Listeners $495/3X mo. INTRODUCTORY CLASS: Three sessions, 90 minutes. Regularly $195 Listeners $95 INDIVIDUAL COACHING Regularly $495/3X mo. Listeners $295/3X mo.
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