The document outlines strategies for enhancing accountability within organizations, emphasizing the relationship between accountability and responsibility, and the use of tools such as ARCI, QQT/R, and PDCA. It also discusses the importance of self-awareness and aligning leadership styles with team dynamics to foster a high-accountability culture. The content is geared towards equipping managers with frameworks and practical exercises to improve organizational performance and team effectiveness.

1. WINNING WITH ACCOUNTABILITY-- The Secret Language of High-performing OrganizationsOwen LiuManager, Product Assurance, Shanghai R&D Center, InventecJuly 9th 2010

2. NAMEMAXIMWISHHOBBIESNICKNAME2Created By: Owen Liu

3. What Else Can I Do?ACCOUNTABILITYResponsibility: 100% Done105% Done3Created By: Owen Liu

4. AGENDA4Created By: Owen Liu

5. METHODOLOGYOverview: Winning With AccountabilityPERSONALITYROLE+REPONSIBLITYGOAL+TIME/RESOURCESEXECUTION+PLAN/DO/CHECK/ACTARCIQqt/rpdcaACCOUNTABILITYGet results5Created By: Owen Liu

6. Part 1: Welcome To Accountability Definition of Accountability Relationships Between Accountability & Responsibility Misunderstanding of Accountability

7. Accountability: A New Canvas on Which to Paint the Future6Created By: Owen Liu

8. Definition of AccountabilityAccountability:An obligationor willingness toaccept responsibilityor to account forone's actions.7Created By: Owen Liu

9. Relationships Between Accountability and ResponsibilityCommitments are made to others

10. Doing the right thing

11. For Leaders

12. 105% done (+5%)

13. Commitments are made to oneself

14. Doing something right

15. For Specialists

16. 100% done8Created By: Owen Liu

17. Misunderstanding of AccountabilityACCOUNTABILITY(Describing Accountability in the Marriam-Webster Dictionary)9Created By: Owen Liu

18. Accountability: A New Canvas on Which to Paint the Future10Created By: Owen Liu

19. Summary: Welcome To Accountability11Created By: Owen Liu

20. Part 2: Accountability Tools ARCI QQT/R PDCA12Created By: Owen Liu

21. ARCI13Created By: Owen Liu

22. Do You Always Know Your Role and Responsibility?14Created By: Owen Liu

23. Role Perceptions15Created By: Owen Liu

24. Role Perceptions (cont.) 16Created By: Owen Liu

25. Definition of ARCI17Created By: Owen Liu

26. ARCI Codes18Created By: Owen Liu

27. Responsibility Degree: A vs RAR2R1White Space/Grey AreaR3A--Accountable; R--ResponsibleResponsibility Degree in A vs R19Created By: Owen Liu

28. ARCI: Deal With the Boss Wherever PossibleConsultedA“Deal with the BOSS wherever possible.”R2R1White Space/Grey AreaR3InformedTIPA--Accountable; R—ResponsibleOperation Communication Support20Created By: Owen Liu

29. ARCI: Role ChangeA: CEOR: VPsC: Board of DirectorsI: StakeholderA: PMR: Project LeadersC: Managers, etc.I: HR, Financial, etc.A: VPR: ManagersC: CEO, etc.I: Related StaffA companyA BUA ProjectIRCAIRIRCACAIRCAIRCAIRCAA: QA PLR: Section 1, 2…C: PM, SW, QA BossI: Related DeptsA: Section ManagerR: EngineersC: PM, SW, QA BossI: Related DeptsA: The EngineerR: The EngineerC: PL, SW, QA BossI: Related DeptsA DeptA SectionAN Individual21Created By: Owen Liu

30. The ARCI Value…22Created By: Owen Liu

31. When To Use ARCIPractice Makes Perfect.23Created By: Owen Liu

32. QQT/R24Created By: Owen Liu

33. GOALQQT/RAssigning Tasks: When you assign a task, you and all your members need the same understanding of the quantity and quality they will deliver, the time they’ll do it by, and the resources they will use.GOALS WITH TIMELINESAVAILABLE RESOURCES25Created By: Owen Liu

34. An Example Using QQT/RAn Example:Your company plans to develop a new product. You are assigned as PM. So the QQT/R may be:26Created By: Owen Liu

35. Advantages Using QQT/R27Created By: Owen Liu

36. QQT/R in ARCI28Created By: Owen Liu

37. PDCA29Created By: Owen Liu

38. PDCA30Created By: Owen Liu

39. Summary--Accountability: ARCI, QQT/R, PDCAARCIQqt/rpdcaROLE+REPONSIBLITYGOAL+TIME / RESOURCESEXECUTION+PLAN/DO/CHECK/ACTACCOUNTABILITYGet results31Created By: Owen Liu

40. Identify who is suitable for the “A”ARCI22QQT/RQQT/R, ARCICOMMUNICATIONPDCAEXERCISE 1: ARCI + QQT/R + PDCADecide the goal and time frameDecide what resources are provided to the “A”· Rs · Cs · ResourcesReach the goal with the “A”Review the A’s plan and implementationEvaluate the “A” resultsIf you assign a task, how do you use these powerful tools?32Created By: Owen Liu

41. EXERCISE 2: ARCI + QQT/R + PDCAIdentify the role that you will playARCIQQT/RQQT/R, ARCICOMMUNICATIONARCI, QQT/RPDCAUnderstand which goals (timeframe) to pursueUnderstand what resources you are provided· Rs · Cs · ResourcesReach goals with the “one” Decide how to use resourcesCreate the plan, implement / check / adjust it Report to the “one”Get Results If you are assigned a task, how do you use these powerful tools?33Created By: Owen Liu

42. Part 3: Self-Awareness EQ Basics and Self-Awareness Personality Assessment34Created By: Owen Liu

43. EQ Basics and Self-Awareness35Created By: Owen Liu

44. RIGHT BRAINIntuitiveImpetuousHolistic SynthesizingSubjectiveLooks at wholesHUMAN SKILLSCONCEPTUAL SKILLSLEFT BRAINLogical Sequential RationalAnalyticalObjectiveLooks at partsTECHNICAL SKILLS“Your brain has two parts: one is left, and another is right. Your left brain has nothing right, your right brain has nothing left.”“你的大脑分两部分：一是左脑；另一是右脑。左脑的错误性无出其右；右脑则只剩旁门左道。”Brain Development36Created By: Owen Liu

45. The Five Areas of Emotional Intelligence (EQ)37Created By: Owen Liu

46. Self-Awareness38Created By: Owen Liu

47. Self-Control39Created By: Owen Liu

48. Empathy40Created By: Owen Liu

49. Social Expertness41Created By: Owen Liu

50. Personal Influence--Influencing Others42Created By: Owen Liu

51. Personal Influence--Influencing Self43Created By: Owen Liu

52. Mastery of Purpose and Vision44Created By: Owen Liu

53. Personality Assessment45Created By: Owen Liu

54. DICE Traits46Created By: Owen Liu

55. Dominance (D)—支配型47Created By: Owen Liu

56. Influence (I)—影响型48Created By: Owen Liu

57. Conformity (C)—遵奉型49Created By: Owen Liu

58. Evenness (E)—和谐型50Created By: Owen Liu

59. Active/Passive, Task-oriented/People-orientedActivePassiveTask-orientedPeople-oriented51Created By: Owen Liu

60. DICE Traits Comparison52Created By: Owen Liu

61. Summary: Self-Awareness53Created By: Owen Liu

62. Part 4: Fit Your Leadership Style to Your Team Accountability in Team Development Stages Cross-Functional Teams on Organizational Structures Your Role in Creating a High-Accountability Team54Created By: Owen Liu

63. Accountability in Team Development Stages55Created By: Owen Liu

64. TEAM56Created By: Owen Liu

65. 57Created By: Owen Liu

66. Team Development StagesCreated By: Owen Liu58

67. Forming59Created By: Owen LiuGoal Management

68. Storming60Created By: Owen Liu

69. Norming61Created By: Owen Liu

70. Performing62Created By: Owen Liu

71. Leadership63Created By: Owen LiuLEADERSHIP

72. How To Communicate Effectively64Created By: Owen LiuCOMMUNICATION

73. How To Communicate Effectively (cont.)65Created By: Owen Liu

74. How To Communicate Effectively—Exercise For DICE Traits66Created By: Owen Liu

75. How To Assign Tasks To Right Members?67Created By: Owen Liu

76. How To Assign Tasks To Right Members?—Exercise For DICE Traits68Created By: Owen Liu

77. How To Motivate Team Members EffectivelyCreated By: Owen Liu69

78. How To Motivate Team Members Effectively—Exercise For DICE Traits70Created By: Owen Liu

79. Cross-Functional Teams on Organizational Structures 71Created By: Owen Liu

80. The Cross-Functional Team72Created By: Owen Liu

81. Organizational Structure Influences on Projects73Created By: Owen Liu

82. Functional OrganizationProjectCoordination74Created By: Owen Liu

83. Projectized OrganizationProjectCoordination75Created By: Owen Liu

84. Weak Matrix OrganizationProjectCoordination76Created By: Owen Liu

85. Balanced Matrix OrganizationProjectCoordination77Created By: Owen Liu

86. Strong Matrix OrganizationProjectCoordination78Created By: Owen Liu