Wings Auto DMS
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Wings Auto DMS is a complete Dealer Management Solution for OEMs of 2, 3 and 4 wheeler vehicles, tractors, heavy equipment etc. It can work in an entirely online or an offline mode. Wings Auto DMS takes care of every requirement of automobile dealerships including CRM, Sales, Purchases, Services, Spares, Inventory, Finance, Claims & Warranties, PDI, etc. Wings Auto DMS helps OEMs manage their Dealerships with ease and helps them improve efficiencies and productivity.
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Wings Auto DMS
- 1. Dealer Management Solution for OEMs of 2/3/4 Wheelers, Tractors & Heavy Equipment
- 2. Complete Dealer Management • Wings Auto DMS is the most complete Dealer Management Solution available today. • It is tailored to work for manufacturers and dealers of 2, 3 and 4 wheeler vehicles, tractors and heavy equipment. • It offers value to manufacturers and dealers. • On modern technology, Wings offers deep functionality and cutting-edge tools to help improve efficiencies and productivity.
- 4. Deployment Diagram Wings Auto DMS @ Company Option 1 Online: @Dealers Option 2 Offline: @Dealers Sales Team Company Managers Admin
- 5. Online Deployment • DMS Server installed in the cloud or data centre or the Company • Single Database • Application server • Reporting Server (if needed) • Users - access over the internet
- 6. Offline Deployment • DMS Server installed at principal company • Wings ERP Auto installed at Dealer. Covers all Dealer locations on a system. • Centrally managed: • Products • Prices • Tax structures • Print & Report Layouts • Hands free management of software at Dealership • Automatic Sync with company server at predefined intervals
- 7. Download Data (Offline) • Wings Auto DMS can push data to Dealers’ systems: • Product Masters – new, changed etc • Vehicle Models • Prices • Primary Sales to Dealers • Besides other benefits, it improves the quality of data from Dealers
- 8. Aggregation of Data from Dealers (Offline) • Company can define data to be collected from Dealers. Wings ERP Auto will upload such data from Dealers’ systems to Wings Auto DMS. • Receives from Dealers • Secondary sales data • Stock details • Sales returns data (can integrate this data with the ERP) • Warranty and other claims data from dealers • Wings ERP Auto uploads data to DMS in batch mode over broadband connections.
- 9. Integration with Company’s ERP • Wings Auto DMS can be integrated with the Company’s ERP systems like SAP, Oracle etc • It can receives sales data from the ERP system and can push it to Dealers. • It can exchange masters data from/to the ERP system, as may be required
- 10. Reports & Analysis Wings Auto DMS offers powerful reports and analysis to managers to help them make better decisions. • Reports are rich in content with extensive drill down ability • Reports can be viewed as Charts • Data can be sliced and diced at will using built-in tools for superior analysis
- 11. Hands-free Dealership! • Dealers manage without being personally present everywhere. • Connect all branches, workshops and even sub-dealers on a single system, over the internet. • Wings takes cares of all business processes. • Seamless integration with financial accounting and payroll. • Control revenue and stock leakages by restricting user access • Know business in-depth, and make better decisions. • Check out key analytics on the Dashboard, even from mobile device.
- 12. Dealer Solution Overview in Offline DMS • Deploy Wings at Dealer HO. • Connect all Branches and Workshops over the internet. • Optionally, deploy Wings with Sub-Dealers • Automatic aggregation of data, instant company-wide reports, centralised controls etc for every Dealer. Server @Dealer Head Office Showroom s Branch 1 to X Sub- Dealers Accounts Stores
- 13. Integrated accounting and payroll (offline mode) • Completely integrated financial accounting. • Get instant Profit & Loss, Balance Sheet • Complete receivables and payables control helps manage finances efficiently. • Integrated Payroll module (optional) helps automate payroll function, improve efficiencies and reduce costs. Happy employees are a bonus.
- 15. Functionality – Company end • Define market structure • Define sales team structure • Define channel • Define products including vehicle models • Define pricing • Define sales targets • Channel activities • Reporting
- 16. Administration Wings Auto DMS deployed with the Company, enables complete administration • definitions of dealers, including access rights • definition of sales team, including access rights • definition of products, price lists, promotions etc which the Company wishes to push to Dealers • definition of market geography • definition of dealers’ customers, if required • Allows Company managers to: • Define sales targets for dealers, and sales teams • Authorize warranty and other claims made by the dealers • Define prices, etc • View sales and other analytical reports • Allows role-based access to sales and other data
- 17. Control Pricing, SKUs etc • Impose controls to ensure uniform SKUs are used and adopted. • Impose controls that company-defined prices are applied in billing
- 18. Market Structure • Zones • Regions • States • Territories • Cities and Towns
- 19. Sales Team Structure • Sales Personnel • Reporting heads
- 20. Pricing • Standard Product Pricing • Price Lists • Dealer-wise Price Lists
- 21. Targets • For Sales Team • For Dealer • By Quantity or Value
- 22. Channel Activities • Purchase Orders • Primary Sales • Primary Sales Returns • Claims
- 23. Reports Wings offers a rich suite of reports to help companies manage Dealerships better. The aggregated data from Dealers offers amazing insights to help companies manage their Dealerships better. These cover: • CRM • Sales • Spares • Services • Warranties & Claims
- 24. CRM • Analyse conversion of enquiries to sales • Determine areas to improve in quality and dealership performance, sales personnel training on models from Test Ride feedback and customer ratings • Analyse and determine the best action on lost enquiry reasons • Identify competitors in different areas from lost enquiry details
- 25. Vehicle & Spares Sales • Analyse the trends and sales growth for a specific period by dealer, sales area, sales team , vehicle model etc • Identify the market demand for different vehicle models of different variants in different areas • Sales reporting heads can determine the best course of action on analyzing team-wise sales • Identify areas to improve quality, dealership performance etc by collecting the vehicle post sales feedback • Identify the financiers, insurance providers, sub-dealers performance at different dealers helping in vehicle sales growth. • Analyse Spares sales and determine the demand for different variants and categories
- 26. Vehicle Service • Define and upload the Vehicle service schedules for different models • Analyse trends and service revenue growth for a specific period by dealer, vehicle model service type etc • Analyse Spares consumption of different models in dealer workshops • Service reporting heads can determine the best course of action on analyzing service revenue growth • Issue credit notes to dealers against the free coupon claims data collected • Consolidated vehicle service history helps in authorizing warranty claims received from dealers • Efficient warranty claims settlement and Issuing credit notes to dealers • Analyse repeated complaints of different vehicle models within the defined period
- 27. Warranties & Claims • Fully automated warranty claims. Reduce claim process time, inaccuracies, errors and costs. Good for Company and Dealers. • Consolidated Vehicle Service History helps in quick settlement of Warranty claims, PDI claims, Free Coupon claims from Dealers. • Helps in defining fault codes for quick identification and settlements • Identify and analyse Spares replaced often under warranty during different services for different models and in improving reliability and quality of spares. • Identify and analyse the regular warranty replacements for different Vehicle models at different dealerships, different regions, etc.
- 28. Functionality at Dealers The following slides explain the business processes of operations done by the Dealer. When deployed in an online environment, financial accounting of the Dealers is not integrated with the system but is done offline by the Dealers.
- 29. Integrated System • Showroom • Spares • Service • CRM • Sub Dealers • Vehicle Financing • Insurance
- 30. All Vehicle Types Wings is tailored to take care of business processes of all kinds of vehicle dealerships: • Two Wheelers • Three Wheelers • Four Wheelers • Tractors, Heavy Equipment etc
- 31. Efficient Vehicle Procurement • Analyse prior sales and estimate the demand • Consider stock in hand, orders already placed pending to be delivered and estimate quantity to be ordered • Comprehensive work flow management: Purchase Orders, Receipts, Company Invoice • Chassis Number wise stock maintenance • Import Chassis details from an excel/text file and create chassis details, in bulk. Avoid tedious data entry and eliminate errors • Know the accurate stock position with in-transit, branch wise, location wise, model wise, chassis wise details • Enable Dealers’ sales team to give accurate delivery details to customers
- 32. Efficient Vehicle Sales • Comprehensive work flow, from leads to billing • Record enquiries. Capture customer information and requirement in detail • Track enquiries, branch-wise, model-wise, executive-wise • Setup effective follow-up on enquiries mechanism, communicate with customers • Record and analyse reasons for lost enquiries • Analyse open enquiries and reduce time to convert leads into sales • Record bookings and help the procurement team in meeting the requirement by checking the stock positions and pending bookings
- 33. Efficient Vehicle Sales • Deliver efficiently • Allot stock to bookings and do effective stock management of vehicles. • Eliminate incorrect and duplicate allotments • Do PDI of vehicles before delivery. Standardize PDI tasks and eliminate defective deliveries • Pre-define and record Registration, Insurance, Accessories and Other Charges details for booking and reduce revenue loss • Track Financier Details • Comprehensive Sub-dealer management module to help sales through Sub-Dealers
- 34. Efficient Spares Management • Maintain a complete list of spares. Define Prices, taxes and other attributes • Reduce accumulation of obsolete parts over time. Minimize the investment in spares • Update superseded status for items which have been superseded by newer parts • Define Alternate Parts, • Update discontinued status, • Define Racks and Bins in which items are stored. Assign bins to products • Reduce occurrences of not finding required items • Reduce the time taken to find items from spares • Improve sales by finding required items correctly • Periodical stock taking helps better inventory management
- 35. Efficient Spares Procurement • Comprehensive work flow, from requirement generation to customer billing • Generate requirement based on consumption (sales and issues to service) • Use ABC categorisation to give differential importance to different categories of stock for procurement • Minimize investment in inventory by stocking and ordering of only required items and for required quantities • Analyse obsolete and excess stock and reduce consequent stock losses • Place orders on the company and track status • Avoid lost sales because of non-availability of spares
- 36. Efficient Spares Sales • Sell efficiently • Predefine Prices, Taxes, and avoid revenue losses • Use Pick Lists • Find Items from stores easily • Take orders for items not available • Capture non-picked items, avoid missing out on a sale. • Create an efficient billing process. Bill for the correct value. Avoid losses.
- 37. Efficient Servicing • Comprehensive Estimations to Billing work flow • Build efficient service teams • Setup Service schedules • Define Service Bays, Mechanics. Allocate Job Cards to mechanics. • Track mechanic performance. • Record and resolve customer service complaints • Monitor Free/Paid Services, avoid free coupon claim rejections • Use Spares efficiently, monitor superseded Items • Know where and how much stock exists using stock search and alternate parts search • Refer to the vehicle service history • Maintain Service History to avoid repeat complaints • Gather Post Service feedback from customers
- 38. Improve Service Revenue • Annual Maintenance Contracts • PDI Claims • Service Reminders • Warranty claims • Free coupon claims • Bill all items used in service • Insurance claims • Predefined Spares, vehicles and labour charges
- 39. Improve Customer Satisfaction • Efficiently communicate service status • Raise Proforma Invoice to communicate total service costs • Communicate and track next service details • Address repeat complaints efficiently • Efficiently monitor claims on the company • PDI • Free Service Coupons • Warranty and Extended Warranty
- 40. Control Leakages • Control and minimize leakages of revenue and inventory from all locations. • Give limited rights to all users centrally. Control what they can enter, edit and view. Lock ability to edit data. • Control rights to offer discounts, freebies and other benefits • Make price lists compulsory, avoid manual billing, etc • Barcode inventories and verify stocks periodically to control leakages. • Record and track PDI claims on the principal company. Reduce losses because of incorrect and missed claims • Data of one branch cannot be viewed by users of another branch.
- 41. Happier customers, higher sales • Connect with customers over SMS and Email • Service reminders by SMSs - increase workshop sales • Vehicle delivery notifications by SMSs make customers happier • SMS greetings for birthdays, festivals etc help • Better feedback customers • Lower repeat complaints
- 42. More • Easier claims settlements from principals for PDI, warranty and free coupons • Improved value-added sales of AMC , insurance, warranty, extended warranty • RTA integration (soon)
- 43. Tools to keep you in command Dashboard - Desktop & Mobile Business Intelligence SMS & Email Document Management Forms Designer Transaction Authorisation Alerts Role-based User Rights Multi-Branch, Segments World Languages Multi-Currency Peripherals
- 44. Modules
- 45. Showroom Modules • Vehicle Purchases • Vehicle PDI • Vehicle Sales • Inter-Branch Transfers
- 46. Vehicle Purchase Vehicle Purchase Orders Vehicle Purchase Orders Vehicle Purchase Orders Cancellation Vehicle Receipts Vehicle Receipts Vehicle Receipts against Orders Vehicle Purchase Invoices Vehicle Purchase Vouchers Vehicle Purchase Vouchers against Orders Vehicle Purchase Vouchers against Receipts Vehicle Returns Vehicle Receipts Returns Vehicle Purchase Returns
- 47. PDI PDI PDI Job card Booking PDI Issues PDI returns Close PDI Job cards
- 48. Vehicle Sales Booking Vehicle Booking Vehicle Booking against Enquiries Vehicle Booking Cancellation Allotments Vehicle Allotment Vehicle Allotment against Booking Vehicle Allotment Cancellation Vehicle Invoices Vehicle Invoices Vehicle Invoices against Booking Vehicle Invoices against Allotments Insurance Policy Sales Vehicle Insurance
- 49. Inter-Branch Inter Branch Vehicle Branch Transfers Vehicle Branch Receipts Vehicle Inter Location Transfers
- 50. Services • Vehicle Services • Services – Other Functions
- 51. Vehicle Services Vehicle Service Estimation Job Card Booking Spares Issue Spares Returned Service Performed Service Cancellation against Job Card Update Vehicle Service Status Performa Job Card Invoice Job Card Invoice
- 52. Services – Other Functions Other Services Extended Warranty Sales Retro fitment Marking Annual Service Contract
- 53. Spares • Spares Purchases • Spares Sales • Spares Inventory • Spares Inter-Branch
- 54. Spares Purchase Requisitions Spares Purchase Requisitions Spares Purchase Requisitions Cancellation Enquiries Spares Purchase Enquiries Spares Purchase Enquiries against Requisitions Spares Purchase Enquiries Cancellation Quotations Spares Purchase Quotations Spares Purchase Quotations against Enquiries Orders Spares Purchase orders Spares Purchase orders against Requisitions Spares Purchase orders against Quotations Spares Purchase orders Cancellation Receipts Spares Material Receipts Spares Material Receipts against Orders Invoices Spares Purchase Vouchers Spares Purchase Vouchers against Orders Spares Purchase Vouchers against Receipts Spares Cash Purchase Vouchers Spares Proforma Purchase Vouchers Returns Spares Material Returns Spares Purchase Returns Spares Cash Purchase Returns
- 55. Spares Sales Enquiries Spares Sales Enquiries Spares Sales Enquiries Cancellation Quotation Spares Sales Quotations Spares Sales Quotations against Enquiries Spares Sales Quotations Cancellation Orders Spares Sales Orders Spares Sales Orders against Quotations Spares Sales Orders Cancellation Deliveries Spares Deliveries Spares Deliveries against Orders Sales Invoices Spares Sales Invoices Spares Sales Invoices against Orders Spares Sales Invoices against Deliveries Spares Cash Sales Invoices Spares Proforma Sales Invoices Returns Spares Delivery Returns Spares Sales Returns Spares Cash Sales Returns
- 56. Spares Inventory Spares Inventory Spares Opening Stock Spares Stock Creation Spares Consumption Spares Stock Conversion Spares Stock Transfer between Bins
- 57. Spares Inter-Branch Inter-Branch Branch Stock Deliveries Branch Stock Receipts
- 58. CRM • Better management of leads and conversions • Vehicle Sales CRM • Service CRM
- 59. CRM Vehicle Sales CRM Vehicle Sales Enquiry Vehicle Sales Enquiry Reallocation Vehicle Enquiry Follow-up Vehicle Sales Feedback CRM Service CRM Service Feedback
- 60. Finance • Account Receivable - Receipts • Account Payable - Payables • Banking • Party Adjustments – Customer and Vendor Adjustments
- 61. Finance Receipts Cash Receipts Bank Receipts Payments Cash Payments Bank Payments Banking Cash Deposit and Withdrawal Received Cheque Bounce Issued Cheque Bounce Bank Reconciliation Party Adjustments Debit Notes Credit Notes Adjust Party Bills Others Journal Entries Opening Balances Budgeting
- 62. Sub-Dealers • Sub-Dealer Vehicle Sales • Sub-Dealer Spares Sales
- 63. Sub-Dealer Vehicle Sales Sub-Dealer Vehicle Sales Sub-Dealer Vehicle Sales Order Sub-Dealer Vehicle Transfer Vehicle Sales Invoice against Sub-Dealer Transfer Sub-Dealers Returns Sub-Dealer Vehicle Sales Order Cancellation Sub-Dealer Vehicle Returns Sub-Dealer Vehicle Sales Returns
- 64. Sub-Dealer Spares Sales Sub-Dealer Spares Sales Sub-Dealer Spares Sales Order Sub-Dealer Spares Delivery Note Sub-Dealers Sales Invoice Sub-Dealers Spares Returns Sub-Dealer Sales Order Cancellation Sub-Dealer Spares Delivery Returns Sub-Dealer Spares Sales Returns
- 65. Wings Infonet Limited Hyderabad India info@wingsinfo.net +91-40-66360000 Wings Infonet FZE UAE dubai@wingsinfo.net www.wingsinfo.net Bangalore 080-65301511 Bhubaneswar 9337210291 Chennai 044-64600011 Cochin 0484-6560071 Coimbatore 9842447594 Delhi 011-64700051 Kolkata 033-65600061 Madurai 9842154468 Mumbai 022-65600031 Trichy 0431-6520081 Trivandrum 9895701522 Tirunelveli 9842118252 Vijayawada 0866-6701000 Visakhapatnam 0891-6452820
Editor's Notes
- Most modern dealerships are professionally managed, because owners cannot be present everywhere. Wings helps setup systems to run the business without the owner being present to oversee day to day operations, check for leakages etc.