1. Joseph D. Puckett
484-802-9731
JosephDonaldPuckett@gmail.com
https://www.linkedin.com/in/joepuckett
Training & Development Professional
Program Design · Training Delivery · Innovation · Partnership · Project Management
Increasing productivity through technology and soft skills training for efficiency and effectiveness.
SUMMARY OF QUALIFICATIONS
 Relentless learner and trainer with over ten years of experience developing and delivering training to
varied groups through multiple delivery mechanisms.
 Skilled at partnering with business units, developing systems and programs, distilling and teaching
concepts, making technology understandable and solving problems.
 Motivated to help a wide variety of people increase their productivity and engagement.
CORE COMPETENCIES
Technology Training
Leadership and Management Training
Program Planning & Evaluation
Learning Systems Development and Implementation
Adaptable Training Styles
Partnering with Business Units
Gamification and Driving Engagement
Thought Leadership through Writing
WORK EXPERIENCE
VITALYST, BALA CYNWYD, PA
DIRECTOR OF RECRUITING AND INTERNAL TRAINING 9/2014 – 5/2015
 Designed and developed a Quick Questions system to turn spare moments between calls into brief
learning events on policies, technologies and customer
 Began incorporation of gamification principles within the internal training program to further implement
best practices in adult learning
 Provided training at Operations Management staff meetings on topics such as employee motivation and
engagement
 Developed an LMS-based onboarding system to increase consistency of results and reduce time required
of senior staff
 External training had grown to become a separate department contributing 8% of company revenue
DIRECTOR OF RECRUITING AND TRAINING 9/2011 – 9/2014
 Provided high profile training for prospective clients and channel partners in support of Sales and
Business Development
o Trained IT professionals on end-user adoption strategies for Windows 8 at events held in Microsoft
regional offices
o Trained power users from finance departments in new Excel features and preparation for Power BI
o Trained executive admins on Microsoft Office with emphases on Outlook and OneNote
 Developed self-paced modules on management topics such as management basics, motivation and
organizational development
 Developed a data driven staff selection system that enabled hiring people who would provide high quality
service at salaries that allowed maintaining high margins
 Awarded a $20,000 executive retention bonus an equity stake in the company by the new owners as an
encouragement to stay with the company

2.  Wrote numerous company blog posts to help establish the company as a thought leader in the industry
 Worked as a subject matter expert and content contributor with teams developing white papers and
eBooks for use in company marketing efforts
 Early adopter of new technologies such as SharePoint, Yammer and business intelligence tools to improve
company processes and prepare staff to provide training and support on these products for clients
DIRECTOR OF TRAINING 11/2006 – 9/2011
 Instituted adult learning principles such as creating learning materials in smaller modules to better fit
participants’ schedules resulting in increases in activity completion and timeliness of critical learning
 Introduced use of the Moodle learning management system, reducing staff time required for assignment
evaluation by 72% while decreasing turn‐around time on assignments by 28%
 Directed development of a system linking an existing learning performance recording system and Moodle
so multiple existing systems would be automatically updated with Moodle tracking data
 Designed systems to provide recognition for Application Support Technicians’ ongoing performance and
innovative contributions
MANAGER OF TRAINING 11/2001 - 11/2006
 Led a team developing and providing skills oriented technical training for productivity and end user
adoption to over 150 application support staff who covered more than 160 programs
 Developed and delivered customer service training contributing to maintaining an excellent Net Promoter
Score (consistently over +80) for our primary service
 Inducted into the Significant Contributor’s League in recognition of broad and lasting contributions to
advancing the organization
 Initiated cross-departmental training
 Initiated and developed a client facing training service that became a separate department providing 8%
of company revenue
 Led the moving of customer interaction and billing records from a flat file database to SQL Server
TRAINING TEAM LEADER 11/1998 - 11/2001
 Charged with onboarding and initial development of all Application Support Technicians
 Developed a database for tracking new hire activities that became the core of a database covering
multiple Operations functions
TEAM LEADER 2/1998 - 11/1998
 Managed performance and development of a team of Application Support Technicians
 Co-leader of the team that developed the initial company Intranet
 Participated in the development of key Operations systems such as providing real-time information on
skills availability
APPLICATION SUPPORT TECHNICIAN 10/1996 – 2/1998
 Provided phone support for over 20 applications with outstanding customer service
 Selected as Consultant of the Quarter
 Key resource to other staff on Excel, Access and new applications
 Inaugural member of the Advanced Products Support Team
Vitalyst was formerly known as PC Helps Support

3. EDUCATION
Eastern Baptist Theological Seminary
Philadelphia, PA
Master of Divinity – Pastoral Studies.
Eastern University
St. Davids, PA
Bachelor of Arts - Communications