Why You Need Happy Employees and How to Get Them

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Darcy Jacobsen
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Jessica Miller-Merrell
@blogging4jobs

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What is Happy?

Poll Question
•  What does happy feel like?
– A: I can do anything
– B: Can’t stop smiling
– C: Accomplished
– D: Content

Defining Happy at Work
•  Satisfied
•  Engaged
•  Productive
•  Positive
•  Connected
•  Having “Flow”

Categories of Engagement
•  Engaged
•  Not Engaged
•  Neutral
•  Actively Disengaged

Poll Question
•  What metrics best represent happiness
at work?
– A: Absenteeism
– B: Turnover
– C: Shrink
– D: Safety
– E: Employee Survey

The ROI of Happy
Source: 2013 State of the America Report

The ROI of Happy

The ROI of Happy
•  The happiest employees:
•  Are 2x as productive
•  Stay 5x longer in their jobs
•  Take 10x less sick leave
•  Spend 40% more time focused on task
•  Spend 65% more time feeling energized
•  Believe they achieve their potential 155% more
Source: WSJ & iOpener Institute

Poll Question
•  My employees & or team are fully
engaged at work every day
– A: All of the time
– B: Some of the time
– C: Average
– D: Not engaged

Truths to Happiness
•  Employees are most engaged at work
during their first six months
•  23% of Boomers are actively
disengaged
•  Leaders not perks play the most
influence of employee happiness

Happiness Triggers
•  Contribution
•  Conviction
•  Culture
•  Commitment
•  Confidence
•  Trust, Recognition and Pride
Source: iOpener Institute

Unhappiness Triggers
•  Disrespect
•  Boredom
•  Isolation
•  Unfairness
•  Lack of trust
•  Stagnation
•  Thanklessness

Keys to Culture of Happiness
1.  A healthy, supportive culture
2.  Competent leadership
3.  Recognition and positive feedback
4.  Fairness, respect & security
5.  Development & growth
6.  Person–job fit
7.  Quality of work
8.  Enablement
Source: International Journal of Management

Poll Question
•  In hiring, I use what tool to hire for
happy:
– A: Assessments
– B: Behavioral interviews
– C: Body language
– D: My gut
– E: None

The Science of Happy

The Science of Happy
Psychological Capital (PsyCap)
is the link between your employees’
happiness and your bottom line.
Happiness increases PsyCap.
Source: Luthans, F., Avolio, B.J., & Youseff, C. (2007).
Psychological Capital: Developing the Human Capital Edge

Happiness and Economics
Bhutan’s “Gross National Happiness” Metric

How PsyCap Works
PsyCap Increases:
– Job satisfaction
– Organizational
commitment
– Health & well-being
– Employee citizenship
behaviors
– Performance
PsyCap Decreases:
– Cynicism
– Turnover intentions
– Job stress
– Anxiety
– Undesirable
employee behaviors
Source: Human Resources Development Quarterly

How to Hire for Happy
•  Behavioral interviews
•  Body language
•  Assessments
•  Unconventional Interviews

After the Honeymoon
1.  Be mindful of the present
2.  Celebrate small successes
3.  Play to our strengths
4.  Recognize performance
5.  Show gratitude
Source:
TED,
GoodThink

After the Honeymoon

Key Takeaways
•  Define How You Will Measure
Happiness
•  Determine Goals
•  Develop Measurements & Triggers
•  Create a Plan
•  Happiness Touch Points

Questions?

Learn more about . . .
•  Darcy Jacobsen at
www.globoforce.com/gfblog
•  Jessica Miller-Merrell at
www.blogging4jobs.com

Why You Need Happy Employees and How to Get Them

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