Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare)

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http://www.TechGuideforLADistributors.com Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare) Why do unified communications hold so much promise for LA wholesalers? Find out what sets UC apart and how to harness its potential. Copyright (C) FPA Technology Services, Inc. All worldwide rights reserved.

Technology

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
When call hold time
and phone tag start to rise,
so does frustration and churn

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
Fortunately, there’s an answer
– unified communications

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
This solution can also help
boost collaboration and
productivity inside the
wholesaler, as well as outside
to buyers and suppliers

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
So Many Devices,
So Little Time

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
The goal of unifying
communications technology
and services is to remove
these new barriers

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
and enable communications,
interactions, and transactions
between people in real time
or asynchronously, at the
option of the users

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
What Goes into Unified
Communications?

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
Different vendors offer their
own subsets of functionality:

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
• Conventional telephony
and VoIP (IP telephony)

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
• Mobile/Wi-Fi telephony

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
• Audio, video,
and web conferencing

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
• PC desktop/screen sharing
and electronic whiteboard
sharing

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
• Speech recognition and IVR
(interactive voice control)

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
• Unified messaging for
email, fax, and voicemail

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
• Digital directory services

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
• Calendaring, scheduling,
and workflow applications

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
Example of Supercharged
Customer Responses

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
If a reseller calls the sales
department with a question,

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
the person taking the call
can simultaneously search an
enterprise directory to contact
a product specialist or expert

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
The specialist can be
conferenced in or can prompt
the salesperson with text or
shared desktop information

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
The salesperson can also
instantly organize a meeting
between the reseller and
specialist if required

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
Presence –
The New Secret Sauce

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
Presence refers to the
possibility for a user to know
both where his or her desired
correspondents are

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
and whether they are
available to converse
and collaborate

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
These capabilities
can also facilitate handling
of emergency situations
should these arise

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
Getting It Right

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
The right solution can be built
using appropriate products
and services from different
suppliers if need be

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
This allows specific
requirements or environments
(warehouses or loading bays,
for instance)

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
to be handled that might
surpass the capabilities of just
one vendor

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
Where would unified
communications be most
relevant for your activity
as a wholesale company?

Sponsored by http://www.TechGuideforLADistributors.com
Craig Pollack
Founder & CEO
Share your appraisal
of its potential with us
in the Comments box below

Copyright © FPA Technology Services, Inc.
Learn How to Boost Your Company’s
Productivity with the Right Technology
Download Your Free Guide
How COOs at Los Angeles Distributors
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Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare)

1. Why Unified Communications Matters if You're an LA Wholesale Company Courtesy of FPA Technology Services, Inc. http://www.TechGuideforLADistributors.com

2. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO When call hold time and phone tag start to rise, so does frustration and churn

3. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO Fortunately, there’s an answer – unified communications

4. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO This solution can also help boost collaboration and productivity inside the wholesaler, as well as outside to buyers and suppliers

5. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO So Many Devices, So Little Time

6. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO The goal of unifying communications technology and services is to remove these new barriers

7. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO and enable communications, interactions, and transactions between people in real time or asynchronously, at the option of the users

8. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO What Goes into Unified Communications?

9. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO Different vendors offer their own subsets of functionality:

10. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO • Conventional telephony and VoIP (IP telephony)

11. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO • Mobile/Wi-Fi telephony

12. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO • Audio, video, and web conferencing

13. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO • PC desktop/screen sharing and electronic whiteboard sharing

14. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO • Speech recognition and IVR (interactive voice control)

15. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO • Unified messaging for email, fax, and voicemail

16. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO • Digital directory services

17. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO • Calendaring, scheduling, and workflow applications

18. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO Example of Supercharged Customer Responses

19. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO If a reseller calls the sales department with a question,

20. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO the person taking the call can simultaneously search an enterprise directory to contact a product specialist or expert

21. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO The specialist can be conferenced in or can prompt the salesperson with text or shared desktop information

22. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO The salesperson can also instantly organize a meeting between the reseller and specialist if required

23. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO Presence – The New Secret Sauce

24. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO Presence refers to the possibility for a user to know both where his or her desired correspondents are

25. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO and whether they are available to converse and collaborate

26. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO These capabilities can also facilitate handling of emergency situations should these arise

27. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO Getting It Right

28. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO The right solution can be built using appropriate products and services from different suppliers if need be

29. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO This allows specific requirements or environments (warehouses or loading bays, for instance)

30. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO to be handled that might surpass the capabilities of just one vendor

31. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO Where would unified communications be most relevant for your activity as a wholesale company?

32. Sponsored by http://www.TechGuideforLADistributors.com Craig Pollack Founder & CEO Share your appraisal of its potential with us in the Comments box below

33. Copyright © FPA Technology Services, Inc. Learn How to Boost Your Company’s Productivity with the Right Technology Download Your Free Guide How COOs at Los Angeles Distributors and Manufacturers Get More Done Now at http://www.TechGuideforLADistributors.com

Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare)

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Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare)