Why the Mad Men are mad at us
Eric Reiss
@elreiss
IA Summit
30 March 2014
San Diego, USA
A politically incorrect review
Jacques
Séguéla
“Don’t tell my mother I work in
an advertising agency. She thinks
I play piano in a whorehouse.”
Jacques Séguéla
Big Al’s Brothel
(one flight up)
ad· ver· tise
verb
1 : inform, notify
2 : to call public attention to esp. in order to sell
where the
best cloth is
woven to
your desires,
a whole gold
coin is offered”
“For the
return of my
slave to the
shop of Hapu
the Weaver,
We can’t expect Don to understand
how we think
until we understand
how Don thinks
Three ways that guarantee
we lose our place at the table
Insisting we invented user research
Misunderstanding “concept”
Humiliating established art directors
A brief history of advertising
We all know that
Jakob invented user testing...
1925
John Caples
1932 >
“Accept nothing as true about
what works best in advertising
until it has been scientifically
tested.”
John Caples
1932
OK. But we really understand research...
1908
Claude Hopkins
1930 >
“Talk to the people who are going
to buy your product. This is the
first step in any successful campaign”
Claude Hopkins
1930
Well, B.J. taught us about trustbuilding ...
And Kristina taught us about
the value of content...
1960
1962 >1983 >
David Ogilvy
“What really decides consumers
to buy or not to buy is the content
of your advertising, not its form.”
David Ogilvy
1962
A few other advertising legends ...
Rosser Reeves
“Find the USP.”
Leo Burnett
“Find the drama.”
Bill Bernbach
“Tell the story”
Phyllis Robinson
“Tell the story”
Meet the Mattel See ’n Say
problem ?
Jeez, Eric, what’s the
Awareness
Interest
Desire
Action
A
I
D
A
“The secret of all effective originality
in advertising is not the creation of
new and tricky words and pictures,
but one of putting familiar words
and pictures into new relationships.”
“The secret of all effective originality
in advertising is not the creation of
new and tricky words and pictures,
but one of putting familiar words
“The secret of all effective originality
in advertising is not the creation of
new and tricky words and pictures,
but one of putting familiar words
and pictures into new relationships.”
Leo Burnett
1956
Winter landscape
Scene of the crime
What makes a “See ’n Say”
the lowest form of advertising?
It relies on
eyecatching irrelevancy!
Forcing a see ’n say
See ’n Say is acceptable for illustrations
(but only just)
See ’n Say is fine for logos
(because they are icons)
“Sex sells”
Helen Resor
“Sex sells.”
Babies, boobs, and beagles
Pseudo-creativity
Tell the story
Find the drama
Photo courtesy of Mark Hurst
Apogee – a lesson learned ... and forgotton
Ad agencies don’t always get it right either
“Do you want fine writing?
Or do you want your fucking
sales to go up?”
Rosser Reeves
1961
Let’s turn to the concept of concept
In advertising, concept represents the
big idea
In the web world,
concept represents ... er ...
In advertising, there is only one
proof of concept
Now entering the mind of the art director
Now entering the mind of the art director
Let’s kill a myth
“All advertising
is good advertising.”
They
Fact:
A Milwaukee brewer found out
sales fell among target audiences that
could remember their advertising!
1972
1982
1984
Bernice Fitz-Gibbon
1967 >
Webmaster Webmaster
Visual designer
Copywriter
Developer
Visual designer
Information architect
Copywriter
Front-end engineer
Full-stack developer
Visual designer
UI designer
Interaction designer
Content strategist
Information architect
Content providers
SEO consultant
Social media guru
Product manager
Project manager
Token baby boomer
1995 1998 2000 2014
“Creativity varies inversely with
the number of cooks involved
in the broth.”
Bernice Fitz-Gibbon
1967
“In all the parks, in all the cities,
you won’t find statues of committees.”
David Ogilvy
1962
Eric Reiss can (usually) be found at:
The FatDUX Group ApS
Strandøre 15
2100 Copenhagen
Denmark
Office: (+45) 39 29 67 77
Mobil: (+45) 20 12 88 44
Twitter: @elreiss
info@fatdux.com
www.fatdux.com

Why the Mad Men are mad at us