Understanding “why” we work helps us understand “how well” we work. People’s motivations for
working profoundly impact productivity and outcomes. The motives behind why we work influence levels of
engagement, commitment, and passion.
Leadership: How to Become a Trusted LeaderMike Armour
The twin goals of trust-centered leadership are to maximize the trust in you as a leader and to maximize trust throughout your organization.
It's no secret. Trust is at historic lows in American culture. And nowhere is the trust-deficit more pronounced than with government, corporate, and institutional leadership.
In a historic moment such as this, executives, managers, and leaders everywhere must become more purposeful in creating high-trust cultures within their organizations.
Dr. Mike Armour's book Leadership and the Power of Trust is a comprehensive guide to the practice of trust-centered leadership. This presentation summarizes nine of the guiding principles from his book.
Trust-centered leadership rests on the fundamental concept that, contrary to our common expression, we cannot truly earn trust. Trust is not something we earn, but something bestowed on us by others.
If those we lead withhold their trust, we are powerless to compel them to change their minds. The choice of whether to trust a leader or withhold that trust is the one place that employees and workers are 100% empowered.
Thus, astute leaders approach their role with an eye to removing any impediments to trust. They evaluate every decision, every action, and every decision in terms of its potential for enhancing or hindering trust.
Trust-centered leadership does not replace other styles of leadership. Rather, it works alongside them to enhance the leader's credibility, leverage, and impact.
This document discusses influence, power, and politics in organizations. It defines power as the ability to affect the behavior of others, and identifies different types of power including legitimate, reward, coercive, referent, and expert power. Influence is defined as the process of changing someone's behavior without forcing them. Nine common influence tactics are described: rational persuasion, inspirational appeal, consultation, ingratiation, exchange, personal appeal, coalition, and legitimating pressure. These tactics involve using logical arguments, appealing to values, seeking assistance, rewarding others, building alliances, and claiming authority.
This document provides information on unlocking creativity in the workplace. It discusses motivation, job enrichment, leadership, and training and development as key factors that can unlock individual creativity. It also presents a case study of how the North Eastern Electric Power Corporation Ltd. implemented various initiatives like corporate restructuring and training to motivate its workforce and unlock their creativity after facing challenges with workforce stagnation and low morale.
This document discusses the role of ethics and spiritualism in corporate leadership. It argues that ethics and integrity help build trust with customers, employees and investors, which benefits the company. Spiritualism in the workplace involves seeing work as a way to grow and contribute meaningfully to society through compassion. An effective leader balances ethics, treating people with respect, and allowing for diverse spiritual beliefs, while also guiding the organization towards its goals. Workplace spirituality and ethics are positively correlated with financial performance when they promote socially responsible behavior and internal/external development. Overall the document advocates for integrating ethics and spiritualism into leadership and business for long term sustainability.
HRM practices have evolved over time from a traditional personnel management approach to one that is more strategic and focuses on aligning human resources with corporate objectives. An important role of HRM is developing core organizational values to guide the business strategically. To motivate employees, companies have explored various management theories like Theory Z, which took a humanistic approach combining American and Japanese styles. Modern employees are motivated by opportunities to have sustainable impact and make a lasting contribution through their work, such as through corporate social responsibility initiatives that benefit society and the environment.
The document discusses several topics related to motivation and organizational culture. It provides advice on launching ideas and strategies to benefit the organization, aligning employees to create a good work culture, fostering job security to promote retention, and laying the foundation for a successful organization to achieve better results. It also discusses the importance of reward structures, leadership styles, organizational climate, employee bonding, matching job roles to individual motivations, and not discouraging slow progress.
This document discusses engaging and retaining employees through the employment life cycle. It begins with assessing current employee engagement levels and outlines the agenda. Engagement is important because of high costs associated with employee turnover and lost productivity. Statistics show only 29% of employees are engaged while 54% are not engaged. The relationship with one's immediate supervisor is the single most influencing variable on engagement. The document then outlines strategies for each stage of the employment life cycle: attracting, recruiting/selecting, onboarding, developing, recognizing employees. It emphasizes the importance of communication, leadership, and human resources in driving engagement. The session reviews key ways to engage employees like better communication and showing appreciation.
The document discusses designing total rewards packages for employees. It explains that rewards packages should include an appropriate mix of financial and non-financial benefits tailored to each employee's needs and personality. For example, a sales employee may prefer a higher commission rate over a higher base salary. The document also discusses intrinsic and extrinsic motivation, noting that both can be effective if used properly but extrinsic rewards could decrease intrinsic motivation if overused. Specific ways to enhance motivation for Filipino employees are also provided, such as identifying employee needs, providing challenges for skill development, recognizing good performance, respecting cultural norms, and building relationships.
Leadership: How to Become a Trusted LeaderMike Armour
The twin goals of trust-centered leadership are to maximize the trust in you as a leader and to maximize trust throughout your organization.
It's no secret. Trust is at historic lows in American culture. And nowhere is the trust-deficit more pronounced than with government, corporate, and institutional leadership.
In a historic moment such as this, executives, managers, and leaders everywhere must become more purposeful in creating high-trust cultures within their organizations.
Dr. Mike Armour's book Leadership and the Power of Trust is a comprehensive guide to the practice of trust-centered leadership. This presentation summarizes nine of the guiding principles from his book.
Trust-centered leadership rests on the fundamental concept that, contrary to our common expression, we cannot truly earn trust. Trust is not something we earn, but something bestowed on us by others.
If those we lead withhold their trust, we are powerless to compel them to change their minds. The choice of whether to trust a leader or withhold that trust is the one place that employees and workers are 100% empowered.
Thus, astute leaders approach their role with an eye to removing any impediments to trust. They evaluate every decision, every action, and every decision in terms of its potential for enhancing or hindering trust.
Trust-centered leadership does not replace other styles of leadership. Rather, it works alongside them to enhance the leader's credibility, leverage, and impact.
This document discusses influence, power, and politics in organizations. It defines power as the ability to affect the behavior of others, and identifies different types of power including legitimate, reward, coercive, referent, and expert power. Influence is defined as the process of changing someone's behavior without forcing them. Nine common influence tactics are described: rational persuasion, inspirational appeal, consultation, ingratiation, exchange, personal appeal, coalition, and legitimating pressure. These tactics involve using logical arguments, appealing to values, seeking assistance, rewarding others, building alliances, and claiming authority.
This document provides information on unlocking creativity in the workplace. It discusses motivation, job enrichment, leadership, and training and development as key factors that can unlock individual creativity. It also presents a case study of how the North Eastern Electric Power Corporation Ltd. implemented various initiatives like corporate restructuring and training to motivate its workforce and unlock their creativity after facing challenges with workforce stagnation and low morale.
This document discusses the role of ethics and spiritualism in corporate leadership. It argues that ethics and integrity help build trust with customers, employees and investors, which benefits the company. Spiritualism in the workplace involves seeing work as a way to grow and contribute meaningfully to society through compassion. An effective leader balances ethics, treating people with respect, and allowing for diverse spiritual beliefs, while also guiding the organization towards its goals. Workplace spirituality and ethics are positively correlated with financial performance when they promote socially responsible behavior and internal/external development. Overall the document advocates for integrating ethics and spiritualism into leadership and business for long term sustainability.
HRM practices have evolved over time from a traditional personnel management approach to one that is more strategic and focuses on aligning human resources with corporate objectives. An important role of HRM is developing core organizational values to guide the business strategically. To motivate employees, companies have explored various management theories like Theory Z, which took a humanistic approach combining American and Japanese styles. Modern employees are motivated by opportunities to have sustainable impact and make a lasting contribution through their work, such as through corporate social responsibility initiatives that benefit society and the environment.
The document discusses several topics related to motivation and organizational culture. It provides advice on launching ideas and strategies to benefit the organization, aligning employees to create a good work culture, fostering job security to promote retention, and laying the foundation for a successful organization to achieve better results. It also discusses the importance of reward structures, leadership styles, organizational climate, employee bonding, matching job roles to individual motivations, and not discouraging slow progress.
This document discusses engaging and retaining employees through the employment life cycle. It begins with assessing current employee engagement levels and outlines the agenda. Engagement is important because of high costs associated with employee turnover and lost productivity. Statistics show only 29% of employees are engaged while 54% are not engaged. The relationship with one's immediate supervisor is the single most influencing variable on engagement. The document then outlines strategies for each stage of the employment life cycle: attracting, recruiting/selecting, onboarding, developing, recognizing employees. It emphasizes the importance of communication, leadership, and human resources in driving engagement. The session reviews key ways to engage employees like better communication and showing appreciation.
The document discusses designing total rewards packages for employees. It explains that rewards packages should include an appropriate mix of financial and non-financial benefits tailored to each employee's needs and personality. For example, a sales employee may prefer a higher commission rate over a higher base salary. The document also discusses intrinsic and extrinsic motivation, noting that both can be effective if used properly but extrinsic rewards could decrease intrinsic motivation if overused. Specific ways to enhance motivation for Filipino employees are also provided, such as identifying employee needs, providing challenges for skill development, recognizing good performance, respecting cultural norms, and building relationships.
The document discusses the key attributes of leadership character, which are integrity, shared vision, emotional intelligence, positive outlook, authenticity, confidence, forward focus, and listening ability. These attributes converge at the core of leadership as character. Integrity is described as the most important trait, as it establishes trust. Shared vision and emotional intelligence help inspire people and connect with them. Positive outlook, authenticity, and confidence guide a leader during difficult times. Forward focus and listening ability allow a leader to effectively lead teams through communication and collaboration. Developing these attributes of character is important for strong leadership.
This document discusses organizational politics and provides an introduction, causes, consequences, and ways to overcome ineffective organizational politics. It defines organizational politics as informal efforts to influence an organization or achieve personal objectives. Typically, politics arise due to limited resources that different individuals or groups want to control. Causes include individual factors like a desire for promotion, as well as organizational factors. Consequences can include both positive impacts like greater efficiency but also negatives like increased stress. The document recommends overcoming ineffective politics through creating shared goals, objectives, and metrics to measure progress.
The document discusses the importance of nonprofit organizations staying focused on their mission. It emphasizes that a clear mission statement is essential to defining the organization's purpose and guiding its work. However, it notes that maintaining a strong mission focus requires constant effort, as funding challenges and pressures can lead nonprofits to drift from their original goals. It provides several recommendations for how nonprofit leaders can ensure their organization prioritizes its mission above all other considerations.
The document describes 10 influence tactics that leaders can use to influence others. The tactics are divided into those that are essentially ethical and honest versus those that are essentially manipulative and dishonest. The essentially ethical and honest tactics include leading by example, rational persuasion, developing expertise, exchanging favors, networking, legitimating requests, inspirational appeals, consultation, forming coalitions, and team play. These tactics can facilitate accomplishing goals when used with tact, diplomacy and good intent.
This document discusses motivation in the workplace. It defines motivation as the internal drive to accomplish goals. Motivation makes employees want to work. There are two main types of motivation: intrinsic motivation that comes from within such as acceptance and curiosity, and extrinsic motivation that comes from outside rewards like money and bonuses. Several theories of motivation are described, including Maslow's hierarchy of needs from physiological to self-actualization, Alderfer's ERG theory of existence, relatedness and growth needs, and McClelland's need theory focused on achievement, power and affiliation. Maintaining motivation is important for high performance, low turnover, better organizational image and industrial relations.
3 Amini-Hajibashi, Melanie Employee Motivation and Self Determination TheoryMelanie Amini-Hajibashi
This document discusses employee motivation through the lens of self-determination theory. It begins by explaining the importance of motivation for both employees and businesses, as unmotivated employees can lead to lower performance and success. The paper then introduces self-determination theory and its three psychological needs of autonomy, competence, and relatedness that are required for intrinsic motivation. Relationships and bonding are identified as particularly important for motivation. The document discusses different types of motivation, including intrinsic motivation which comes from internal drives, and extrinsic motivation which involves external rewards and comes in stages from external regulation to more internalized forms. Overall, the paper examines how self-determination theory can be applied to understand employee motivation in the workplace.
What are the traits that make an association CEO exceptional? This eBook is based on conversations with association leaders, and experience within the association sector.
Discovering Values: The Key to Unlocking Employee EngagementCynthia Scott
Overview
Values are the driving force behind personal action and a beacon of focus during turbulent times. Successful organizations recognize the business case for value clarity, and they know that connecting personal values to organizational strategy is the vital link to employee engagement, innovation, commitment, performance, decision making—and a competitive advantage.
In this presentation personal, team, and organizational values are explored and the Values Edge model is introduced. Values Edge facilitates values discovery and see its application through a real-world global alignment case study. You will learn about the role values play in shaping individual behavior, why values clarification is critical to success, and how they can be linked to enhance organizational performance.
What You Will Learn
• How values are formed and shaped
• Why values matter in the workplace
• How to balance personal and work values
• The role values play in motivating positive behavior
• Business benefits of values clarification
• How to handle values-based conflict
• The importance of linking personal and organizational values
Who Should Attend
• Supervisors
• Managers
• Front-line leaders
• Human resources professionals
• Organizational coaches
Values-based leadership focuses on using core personal and organizational values to guide decisions and strategy. The presentation discusses the importance of values in providing guidance, navigating differences, and changing over time. It also describes how values can be implicit or explicit in an organization. The speaker's core values are determined through a values inventory assessing importance of values like achievement, creativity, and spirituality. Alignment of personal values with those of superiors, peers and subordinates is important for effective leadership.
The document summarizes research on the four fundamental drives that motivate human behavior: acquiring resources, bonding with others, comprehending one's environment, and defending oneself and one's group. Two studies found that organizations able to meet these four drives explained about 60% of variance in employee motivation measures like engagement, satisfaction, and retention. Specifically, fulfilling the drive to bond most improved commitment, while meeting the drive to comprehend boosted engagement. However, satisfying all four drives together had the greatest impact on motivational outcomes.
Presentation of Tim Kelley at the Global Summit For Conscious LeadershipJeanne Rahilly
This document discusses the importance of purpose-driven leadership. It argues that traditional business practices focused solely on profits have decreased employee motivation, and that the new generation of workers expects their jobs and companies to have a higher social purpose. Purpose-driven leaders are able to inspire greater loyalty and productivity in both customers and employees. An effective organizational purpose must be inspiring, have a positive social impact beyond financial results, and be authentic. The document provides examples of purpose statements and discusses different methods leaders can use to identify their company's higher purpose.
This document discusses power and politics in organizations. It defines different types of power like positive and negative power as well as sources of power like legitimate, reward, coercive, and expert power. It also discusses how managers can acquire power through behaviors like centrality, criticality, building expertise, visibility, and expanding contacts. The document then discusses empowerment and types of organizational politics like positive and negative politics. It lists political tactics like attacking others, creating a favorable image, developing support, and more. Finally, it provides tips for effectively managing organizational politics like learning the culture, establishing credibility, building support networks, implementing clear policies, and acting consistently with communications.
Leadership enhancement training session 2Ray Ybarra
This document discusses how a leader's behavior impacts organizational success. It argues that a leader's emotional intelligence and ability to stay calm under pressure positively influences productivity and profitability. Maintaining integrity, consistency, and trust are also important, as they increase efficiency and speed. Showing empathy and protecting one's team helps create a cohesive environment where people are more collaborative. Communication and leading by example are also essential for building relationships and overcoming challenges. A leader's behavior can have either a positive or negative impact on an organization's bottom line.
Employee engagement and motivation are important for organizational success. Disengaged employees can cost companies $350 billion per year. There are four main drives of motivation: acquiring, bonding, comprehending, and defending. While money is motivating, it is not the only factor. Creating an exciting work environment, empowering employees, and giving performance-based compensation can increase engagement. The ultimate goals are to have motivated employees, save money through improved productivity, and achieve overall organizational success.
The document summarizes and reviews the book "The Leadership Challenge" by James M. Kouzes and Barry Z. Posner. It discusses the five practices of exemplary leadership outlined in the book: model the way, inspire a shared vision, enable others to act, encourage the heart. It also provides examples of how to apply each practice and key insights the author learned about leadership. The review concludes by stating the book informed the author about leadership topics to employ in their life with the goal of challenging themselves and encouraging others to apply it through their own example.
This document discusses leadership and emotional intelligence. It defines leadership as the process of leading others to accomplish a mission. Effective leaders have high emotional intelligence, which includes self-awareness, self-regulation, motivation, empathy, and social skills. Organizational climate is influenced by factors like flexibility, responsibility, standards, rewards, clarity, and commitment. Leaders have different styles they can draw from, including coercive, authoritative, affiliative, democratic, pacesetting, and coaching styles. To be a great leader requires the ability to use the right leadership style at the right time to optimize organizational climate and business performance.
The importace of leadership and its connection to motivational and rewardIrfan iftekhar
When an organization is born, a leader is required to steer it to success. It is the leader whose leadership can make or break the organization. What is leadership in actuality? It is the attitude and manner through which one provides direction to implement plans and achieve goals by way of a tremendous amount of motivation which he pours into the hearts and minds of his people.
The document discusses rewarding individual vs team performance and provides tips for using gamification to motivate both. It recommends that performance reward programs emphasize individual performance at 75% and team performance at 25%. While teams can increase productivity, they also risk issues like social loafing and competition between teams undermining goals. The best approach is to reward both individuals and teams through games to encourage social bonding and positive peer pressure within small, dynamic teams.
This document discusses approaches to human relations and human resources. It outlines four drives of motivation: acquire, comprehend, bond, and defend. Each drive is described in terms of how it relates to human nature and employee motivation. The document also discusses Maslow's hierarchy of needs and how focusing on employee development and creating the right corporate culture can help satisfy human needs and maximize business results. It argues that treating employees well and caring about the individual is important.
The document discusses motivation and leadership. It defines motivation as stimulating people to action to accomplish goals. Motivation can be intrinsic, such as a sense of achievement, or extrinsic, such as pay or promotion. Theories of motivation discussed include Maslow's hierarchy of needs, ERG theory, and McGregor's Theory X and Theory Y. Good leadership characteristics include empathy, honesty, and providing direction. Leadership is defined as motivating a group to achieve a common goal through inspiration and guidance.
Running Head EMOTIONAL INTELLIGENCE .docxjeanettehully
Running Head: EMOTIONAL INTELLIGENCE 1
EMOTIONAL INTELLIGENCE 6
Emotional Intelligence
Students Name
Institutional Affiliation
Emotional intelligence is a set of abilities that allows an individual to recognize, express, evaluate and understand other people’s emotions to control their actions and thinking. Emotional intelligence as a concept in the current competitive world has become very popular. Thus many organizations have resorted to EI as a key ingredient in harvesting employee’s behaviors and positive attitudes. Employee commitment, customer satisfaction, and financial rewards can be gauged using Emotional intelligence. Hence emotional intelligence is a multidimensional concept that covers, social and cultural intelligence which is a key ingredient in the success of an organization. Emotional intelligence has four major dimensions; managing emotions, self-awareness, handling relationships, and individual motivation. Self-awareness is a key EI concept majors on the determinants and repercussions of emotions and moods and their evolution over time.
Nevertheless, EI has various impacts on the management’s ability to enhance employee performance and job satisfaction. Job satisfaction is the individual’s cognitive ability to evaluate reactions towards their job, either positive or negative. Job satisfaction is greatly associated with individual emotional intelligence. Individuals with high EI are more time effective at work, highly satisfied; engage in less absenteeism and lower turnover ( Altındağ & Kösedağı, 2015). Thus, they are easily appraised and regulate their other individual’s feelings hence positively impacting job satisfaction and morale. On the other hand employees with low EI find it hard in understanding, regulating and managing their emotions in cases of complex situations. This, in turn, leads to reduced morale, increased negative feelings, and stress and reduced job performance levels. Relationship management as a concept has an overall impact on employee performance. This is because emotional management is key in creating a positive working environment thus increasing performance and commitment. The organization should then support its employees by creating a good working environment thus reducing dissatisfaction and creating loyalty and improving retention.
Motivation is the positive or pleasurable state of emotion that comes as a result of the appraisal of individual job experience. Work-related appraisals can invoke a positive or negative emotional reaction from an employee. A positive remark would hence reflect employee satisfaction and bad remark indicate dissatisfaction. Motivation In terms of reward or recognition would then give an employee a desire to do better (Shields et al., 2015). There e ...
The document discusses the key attributes of leadership character, which are integrity, shared vision, emotional intelligence, positive outlook, authenticity, confidence, forward focus, and listening ability. These attributes converge at the core of leadership as character. Integrity is described as the most important trait, as it establishes trust. Shared vision and emotional intelligence help inspire people and connect with them. Positive outlook, authenticity, and confidence guide a leader during difficult times. Forward focus and listening ability allow a leader to effectively lead teams through communication and collaboration. Developing these attributes of character is important for strong leadership.
This document discusses organizational politics and provides an introduction, causes, consequences, and ways to overcome ineffective organizational politics. It defines organizational politics as informal efforts to influence an organization or achieve personal objectives. Typically, politics arise due to limited resources that different individuals or groups want to control. Causes include individual factors like a desire for promotion, as well as organizational factors. Consequences can include both positive impacts like greater efficiency but also negatives like increased stress. The document recommends overcoming ineffective politics through creating shared goals, objectives, and metrics to measure progress.
The document discusses the importance of nonprofit organizations staying focused on their mission. It emphasizes that a clear mission statement is essential to defining the organization's purpose and guiding its work. However, it notes that maintaining a strong mission focus requires constant effort, as funding challenges and pressures can lead nonprofits to drift from their original goals. It provides several recommendations for how nonprofit leaders can ensure their organization prioritizes its mission above all other considerations.
The document describes 10 influence tactics that leaders can use to influence others. The tactics are divided into those that are essentially ethical and honest versus those that are essentially manipulative and dishonest. The essentially ethical and honest tactics include leading by example, rational persuasion, developing expertise, exchanging favors, networking, legitimating requests, inspirational appeals, consultation, forming coalitions, and team play. These tactics can facilitate accomplishing goals when used with tact, diplomacy and good intent.
This document discusses motivation in the workplace. It defines motivation as the internal drive to accomplish goals. Motivation makes employees want to work. There are two main types of motivation: intrinsic motivation that comes from within such as acceptance and curiosity, and extrinsic motivation that comes from outside rewards like money and bonuses. Several theories of motivation are described, including Maslow's hierarchy of needs from physiological to self-actualization, Alderfer's ERG theory of existence, relatedness and growth needs, and McClelland's need theory focused on achievement, power and affiliation. Maintaining motivation is important for high performance, low turnover, better organizational image and industrial relations.
3 Amini-Hajibashi, Melanie Employee Motivation and Self Determination TheoryMelanie Amini-Hajibashi
This document discusses employee motivation through the lens of self-determination theory. It begins by explaining the importance of motivation for both employees and businesses, as unmotivated employees can lead to lower performance and success. The paper then introduces self-determination theory and its three psychological needs of autonomy, competence, and relatedness that are required for intrinsic motivation. Relationships and bonding are identified as particularly important for motivation. The document discusses different types of motivation, including intrinsic motivation which comes from internal drives, and extrinsic motivation which involves external rewards and comes in stages from external regulation to more internalized forms. Overall, the paper examines how self-determination theory can be applied to understand employee motivation in the workplace.
What are the traits that make an association CEO exceptional? This eBook is based on conversations with association leaders, and experience within the association sector.
Discovering Values: The Key to Unlocking Employee EngagementCynthia Scott
Overview
Values are the driving force behind personal action and a beacon of focus during turbulent times. Successful organizations recognize the business case for value clarity, and they know that connecting personal values to organizational strategy is the vital link to employee engagement, innovation, commitment, performance, decision making—and a competitive advantage.
In this presentation personal, team, and organizational values are explored and the Values Edge model is introduced. Values Edge facilitates values discovery and see its application through a real-world global alignment case study. You will learn about the role values play in shaping individual behavior, why values clarification is critical to success, and how they can be linked to enhance organizational performance.
What You Will Learn
• How values are formed and shaped
• Why values matter in the workplace
• How to balance personal and work values
• The role values play in motivating positive behavior
• Business benefits of values clarification
• How to handle values-based conflict
• The importance of linking personal and organizational values
Who Should Attend
• Supervisors
• Managers
• Front-line leaders
• Human resources professionals
• Organizational coaches
Values-based leadership focuses on using core personal and organizational values to guide decisions and strategy. The presentation discusses the importance of values in providing guidance, navigating differences, and changing over time. It also describes how values can be implicit or explicit in an organization. The speaker's core values are determined through a values inventory assessing importance of values like achievement, creativity, and spirituality. Alignment of personal values with those of superiors, peers and subordinates is important for effective leadership.
The document summarizes research on the four fundamental drives that motivate human behavior: acquiring resources, bonding with others, comprehending one's environment, and defending oneself and one's group. Two studies found that organizations able to meet these four drives explained about 60% of variance in employee motivation measures like engagement, satisfaction, and retention. Specifically, fulfilling the drive to bond most improved commitment, while meeting the drive to comprehend boosted engagement. However, satisfying all four drives together had the greatest impact on motivational outcomes.
Presentation of Tim Kelley at the Global Summit For Conscious LeadershipJeanne Rahilly
This document discusses the importance of purpose-driven leadership. It argues that traditional business practices focused solely on profits have decreased employee motivation, and that the new generation of workers expects their jobs and companies to have a higher social purpose. Purpose-driven leaders are able to inspire greater loyalty and productivity in both customers and employees. An effective organizational purpose must be inspiring, have a positive social impact beyond financial results, and be authentic. The document provides examples of purpose statements and discusses different methods leaders can use to identify their company's higher purpose.
This document discusses power and politics in organizations. It defines different types of power like positive and negative power as well as sources of power like legitimate, reward, coercive, and expert power. It also discusses how managers can acquire power through behaviors like centrality, criticality, building expertise, visibility, and expanding contacts. The document then discusses empowerment and types of organizational politics like positive and negative politics. It lists political tactics like attacking others, creating a favorable image, developing support, and more. Finally, it provides tips for effectively managing organizational politics like learning the culture, establishing credibility, building support networks, implementing clear policies, and acting consistently with communications.
Leadership enhancement training session 2Ray Ybarra
This document discusses how a leader's behavior impacts organizational success. It argues that a leader's emotional intelligence and ability to stay calm under pressure positively influences productivity and profitability. Maintaining integrity, consistency, and trust are also important, as they increase efficiency and speed. Showing empathy and protecting one's team helps create a cohesive environment where people are more collaborative. Communication and leading by example are also essential for building relationships and overcoming challenges. A leader's behavior can have either a positive or negative impact on an organization's bottom line.
Employee engagement and motivation are important for organizational success. Disengaged employees can cost companies $350 billion per year. There are four main drives of motivation: acquiring, bonding, comprehending, and defending. While money is motivating, it is not the only factor. Creating an exciting work environment, empowering employees, and giving performance-based compensation can increase engagement. The ultimate goals are to have motivated employees, save money through improved productivity, and achieve overall organizational success.
The document summarizes and reviews the book "The Leadership Challenge" by James M. Kouzes and Barry Z. Posner. It discusses the five practices of exemplary leadership outlined in the book: model the way, inspire a shared vision, enable others to act, encourage the heart. It also provides examples of how to apply each practice and key insights the author learned about leadership. The review concludes by stating the book informed the author about leadership topics to employ in their life with the goal of challenging themselves and encouraging others to apply it through their own example.
This document discusses leadership and emotional intelligence. It defines leadership as the process of leading others to accomplish a mission. Effective leaders have high emotional intelligence, which includes self-awareness, self-regulation, motivation, empathy, and social skills. Organizational climate is influenced by factors like flexibility, responsibility, standards, rewards, clarity, and commitment. Leaders have different styles they can draw from, including coercive, authoritative, affiliative, democratic, pacesetting, and coaching styles. To be a great leader requires the ability to use the right leadership style at the right time to optimize organizational climate and business performance.
The importace of leadership and its connection to motivational and rewardIrfan iftekhar
When an organization is born, a leader is required to steer it to success. It is the leader whose leadership can make or break the organization. What is leadership in actuality? It is the attitude and manner through which one provides direction to implement plans and achieve goals by way of a tremendous amount of motivation which he pours into the hearts and minds of his people.
The document discusses rewarding individual vs team performance and provides tips for using gamification to motivate both. It recommends that performance reward programs emphasize individual performance at 75% and team performance at 25%. While teams can increase productivity, they also risk issues like social loafing and competition between teams undermining goals. The best approach is to reward both individuals and teams through games to encourage social bonding and positive peer pressure within small, dynamic teams.
This document discusses approaches to human relations and human resources. It outlines four drives of motivation: acquire, comprehend, bond, and defend. Each drive is described in terms of how it relates to human nature and employee motivation. The document also discusses Maslow's hierarchy of needs and how focusing on employee development and creating the right corporate culture can help satisfy human needs and maximize business results. It argues that treating employees well and caring about the individual is important.
The document discusses motivation and leadership. It defines motivation as stimulating people to action to accomplish goals. Motivation can be intrinsic, such as a sense of achievement, or extrinsic, such as pay or promotion. Theories of motivation discussed include Maslow's hierarchy of needs, ERG theory, and McGregor's Theory X and Theory Y. Good leadership characteristics include empathy, honesty, and providing direction. Leadership is defined as motivating a group to achieve a common goal through inspiration and guidance.
Running Head EMOTIONAL INTELLIGENCE .docxjeanettehully
Running Head: EMOTIONAL INTELLIGENCE 1
EMOTIONAL INTELLIGENCE 6
Emotional Intelligence
Students Name
Institutional Affiliation
Emotional intelligence is a set of abilities that allows an individual to recognize, express, evaluate and understand other people’s emotions to control their actions and thinking. Emotional intelligence as a concept in the current competitive world has become very popular. Thus many organizations have resorted to EI as a key ingredient in harvesting employee’s behaviors and positive attitudes. Employee commitment, customer satisfaction, and financial rewards can be gauged using Emotional intelligence. Hence emotional intelligence is a multidimensional concept that covers, social and cultural intelligence which is a key ingredient in the success of an organization. Emotional intelligence has four major dimensions; managing emotions, self-awareness, handling relationships, and individual motivation. Self-awareness is a key EI concept majors on the determinants and repercussions of emotions and moods and their evolution over time.
Nevertheless, EI has various impacts on the management’s ability to enhance employee performance and job satisfaction. Job satisfaction is the individual’s cognitive ability to evaluate reactions towards their job, either positive or negative. Job satisfaction is greatly associated with individual emotional intelligence. Individuals with high EI are more time effective at work, highly satisfied; engage in less absenteeism and lower turnover ( Altındağ & Kösedağı, 2015). Thus, they are easily appraised and regulate their other individual’s feelings hence positively impacting job satisfaction and morale. On the other hand employees with low EI find it hard in understanding, regulating and managing their emotions in cases of complex situations. This, in turn, leads to reduced morale, increased negative feelings, and stress and reduced job performance levels. Relationship management as a concept has an overall impact on employee performance. This is because emotional management is key in creating a positive working environment thus increasing performance and commitment. The organization should then support its employees by creating a good working environment thus reducing dissatisfaction and creating loyalty and improving retention.
Motivation is the positive or pleasurable state of emotion that comes as a result of the appraisal of individual job experience. Work-related appraisals can invoke a positive or negative emotional reaction from an employee. A positive remark would hence reflect employee satisfaction and bad remark indicate dissatisfaction. Motivation In terms of reward or recognition would then give an employee a desire to do better (Shields et al., 2015). There e ...
Ob unit-v- Osmania University Syllabus- BBA-1st YearBalasri Kamarapu
: ORGANIZATIONAL CULTURE, CONFLICT AND EFFECTIVENESS :
Concept of Organizational Culture, Distinction between organizational culture and organizational
climate, Factors influencing organizational culture, Morale- concept and types of morale.
Managing conflict, Organizational Effectiveness - Indicators of organizational
effectiveness, Achieving organizational effectiveness. Organizational Power and Politics.
This document provides information on organizational behavior topics including organizational culture, factors influencing culture, morale, types of morale, organizational effectiveness, and managing conflict. It discusses how organizational culture is shaped by shared values and influences employee behavior. Factors like leadership, structure, and external environment also impact culture. High and low morale within individuals and groups are explored. Indicators of organizational effectiveness like communication, customer relationships, and employee competence are outlined. Strategies for achieving effectiveness including clear goals, appropriate structure, and employee feedback are presented. Finally, approaches for managing conflicts with bosses, peers, and subordinates are discussed.
Reply to TEVA 2No matter where you go or what you do, they are t.docxsodhi3
Reply to TEVA 2
No matter where you go or what you do, they are there, millennials. Not necessarily a bad thing, except trying to figure out their intentions. In any work force you will have multiple generations of people, they all offer something different. Attitudes, beliefs, experience, goals and expectations. What we all want and share a common thing in are the three R’s: Respected, Recognized and Remembered (Organizational Behavior, 2014). Respecting each generation regardless of age goes a long way. We may not understand why they do the things the way they do, however we can all learn from each other. Recognition..as managers, employees at all levels want recognition. Show them they are appreciated for what they bring to the table, to the mission, to the organization. Show them you care about them, how hard they work and that what they do does not go unnoticed. Provide them feedback (Organizational Behavior, 2014). Being remembered is also important as it tells them the organization values them.
Finding out what motivates each generation is not easy, you have to put some effort into it. Get to know them, gain their trust, find out what they are good at, what they desire to know and learn and use it to your advantage. Each generation can help and motivate each other. Millennials are technologically savy, where as the older generation is used to doing things the old fashioned way. Getting the generations to talk to each other, ask questions, break the barriers, can help make a huge difference in productivity in the work place. Telling them what the company vision is and purpose of their efforts. Showing them that working together as a team, that they can reach the same goal in the end to get the job done will help motivate them to work together. Give the younger generation goals to reach and milestones to progress. Give the older generation time and flexibility with how to get the job done (Lloyd, n.d.). In the end the bottom line is get to know your people, appreciate them and what they do and ensure they understand their purpose in the organization.
Reply to LARE 2
With the advancements in technology the speed of how things get done are faster and for any organization to remain sustainable in the 21st Century they will have to embrace technology and globalization. Having a diversified work environment can result in success for an organization by first bridging the “gap” between generational workers. By first, discovering the needs of the employees in order to frame what motivates them, because motivational tactics are not one-size fits all. Trader Joe, was a good example of how they keep their employees motivated through a collaborative environment, Manager’s helping out, and employee empowerment. (Organizational Behavior, 2014, ch 5, p.4)
Another way to motivate an age-diverse workforce is through, mentorship, where experienced workers coach and train the younger employees. Offer opportunities of “reverse mentoring in areas of techno ...
Great leaders know they wonu2019t always get it right, but they work with other experts, listen to their employees, keep learning, and set the intention to create a vibrant, healthy workplace and culture that embraces diversity. This requires tremendous courage and empathy but results in stronger, more innovative and resilient organizations more capable of attracting and keeping top talent.
In any organization if they want to get best production and retain their employees, they have to
provide best organization culture to their employees. That culture should be satisfied by the employees to retain
them. The purpose of the present study is to analyze the organization culture factors influencing the job
satisfaction.
Engaged employees provide immeasurable benefits to your organization. It begins at the organizational then managerial, finally employee levels of the organization.
This document discusses factors that affect employee morale in an organization. It defines morale as the level of voluntary cooperation and desire to attain common goals among individuals or work groups. Key factors that can lower or improve morale are identified as job factors, personal factors, organizational efficiency, goals and objectives of the organization, unfair promotions and selections, lack of recognition, and rewards/incentives. Autonomy, flexibility, financial incentives, recognition, and an understanding attitude from management are discussed as important motivational factors. A survey identified appreciation/recognition, communication, management attitude, job security, good wages, interesting work, career opportunities, loyalty, and working conditions as top motivators for employees.
The document discusses employee engagement and how most organizations are not accurately measuring the factors that impact engagement and performance. While job satisfaction is often used as a proxy for engagement, research shows they are barely related. The document advocates for measuring employee thriving through qualities like intrinsic motivation, psychological safety, and strengths alignment. It provides examples of practices that can promote engagement, such as helping employees develop their strengths, connecting individual goals to company mission, and recognizing employees. Accurately measuring engagement is important for understanding what hinders or drives performance in an organization.
Emily Kenney finalize engagement orgcom plus bibEmily Kenney
The document discusses employee engagement and the factors that contribute to it. It addresses several key points:
1) Employee engagement requires effort from both the company and employees. Companies must provide meaningful work and employees must be willing to take on challenges.
2) Engagement is influenced by self, peer, and manager evaluations as well as feelings of belonging, challenge, freedom and purpose. People want to know their work contributes value.
3) Both intrinsic and extrinsic motivators are important for engagement. Intrinsic motivators like purpose and mastery are more effective than just external rewards. However, a balance of both is needed.
4) Engagement is influenced by leadership approach, culture, development opportunities,
The document discusses how to create a positive workplace culture. It identifies several key characteristics of a positive workplace culture, including good communication, opportunities for growth, collaboration, reward systems, and strong purpose and values. It emphasizes that leadership and management styles that encourage open communication, teamwork, and an inclusive environment are vital for improving employee satisfaction, productivity and retention. Clear goals and transparent reward policies can also motivate employees and create healthy competition.
1) Intrinsic motivation within employees is important for an organization's success and is strengthened when employees' values are aligned with the company's values.
2) Organizations should focus on encouraging employees' positive intrinsic motivation through autonomy, goal-setting, counseling instead of discipline, and allowing employees to learn from mistakes.
3) Both intrinsic and extrinsic motivation are important, but too much focus on extrinsic motivators like rewards can undermine intrinsic motivation if not balanced properly. Organizations should aim to enhance employees' intrinsic drive.
Leadership development strategies dr. ssonkoCiarafrica
This document discusses leadership development strategies that enhance talent and engagement. It defines key concepts like leadership, talent, and engagement. Leadership is defined as interpersonal influence to achieve goals through inspiration and motivation. Talent refers to innate gifts and skills that are matched to organizational needs. Engagement means employees are committed to an organization and its values, working to improve performance. The document stresses that leadership development, talent management, and engagement are interrelated and important for organizational success. Leaders must attract, develop, and retain top talent, while creating an engaging culture where employees are productive.
Leadership development strategies dr. ssonkoCiarafrica
This document discusses leadership development strategies that enhance talent and engagement. It defines key concepts like leadership, talent, and engagement. It discusses the importance of leadership development and identifies competencies organizations should focus on, like leading change, leading people, driving results, and building coalitions. It outlines strategies for leadership development, including identifying current and potential leaders, succession planning, coaching/mentoring, developing skills roadmaps, and providing challenging assignments. The goal of these strategies is to develop a strong internal pipeline of talent and leaders to ensure organizational success.
This document discusses the differences between leadership and management in organizations. It explains that management involves planning, organizing, and controlling resources to achieve goals, while leadership inspires people to achieve a shared vision. Three key concepts for effective leadership and management are discussed: trust, which involves integrity and openness; followership, and the importance of different styles of followers; and emotional intelligence, which leaders demonstrate through self-awareness and social skills. Effective leadership relies on transformational leadership that inspires followers through intrinsic motivation rather than just transactions.
This document discusses the differences between leadership and management in an organizational context. It provides definitions of management and leadership, noting that management involves planning, organizing, leading and controlling people and resources to achieve organizational goals, while leadership involves inspiring and aligning people towards a shared vision and mission.
The document then examines how trust, followership and emotional intelligence are important concepts for effective leadership and management. It notes that trust between employees and leadership is important for employee motivation and commitment to organizational goals. Followership styles like participants and activists can be encouraged through transformational leadership. Emotional intelligence competencies in areas like self-awareness and empathy are important for leaders to have.
The document also discusses how biblical principles like serving others
Motivation is the reason that drives all of our actions. An individual expects that if they behave a certain way or perform certain tasks, they will achieve their desired outcome. In the workplace, this outcome, as long as it’s positive, is the driver that can impact if and how the tasks given to employees are performed. The key to reaching the highest possible results lies in being able to identify the factors that drive each individual in a workforce. In this SlideShare we discuss 9 main components that contribute to employees motivation.
This document discusses motivation and its importance for both individuals and businesses. Motivation is defined as the drive that pushes one to work hard and achieve goals even when facing difficulties. For individuals, motivation helps achieve personal goals and increases job satisfaction. For businesses, a motivated workforce improves teamwork, productivity, and ability to adapt to changes. The document then examines various theories of motivation, including Maslow's hierarchy of needs and Herzberg's two-factor theory, and discusses how rewards, leadership, empowerment, and trust can boost employee motivation.
Similar to WHY do we work? Motive portends outcome (20)
Many countries have seen the importance of financial education by making financial
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Education has been proposed since 2017 and officially included in the National Financial Inclusion
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Today, in the rapidly emerging globalization process, increasing the competitiveness of enterprises
depends on increasing of their firm performance. Although there are many methods and techniques affecting
firm performance, Information technology (IT) capabilities has become one of the most widely used method,
especially in dealing with supply chain matters of a firm. The aim of our study is to express whether innovation
and organization learning is effective as intermediate variable to the effects of IT capabilities at firm’s
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Globally, the number of startup companies has rapidly expanded during the last 5-8 years. Offering
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Behaviour finance is the study of how psychological phenomena affect financial behaviour. This
financial science is used in making financial decisions. Amid the development of the digital economy, paylater
innovation has emerged. It is feared that the ease of use of paylater can have a negative impact, one of which is
the attitude of impulsive buying. This research will analyze the effect of financial literacy, self-control, risk
perception, and percieved ease of use on impulsive buying behaviour. This research is based on Decision Affect
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Improving the business environment is one of the key strategies to promote local and regional
economic development. However, which factors affect the business environment of the provinces is still
controversial. Using survey data from 400 investors and managers and a multivariate regression analysis
method, this study has identified the factors affecting the business environment of Hai Phong province. The
analysis results show that there are 09 factors affecting the business environment of Hai Phong City, including
entry costs, land access and tenure, transparent, informal charges, time cost, pro-activeness, business support
services, labor training and legal institutions. In
The effect of work attitude and innovation ability on employee innovation performance is of great
significance for improving the innovation ability of manufacturing enterprises and building an "Innovative
Country" in China.This article theoretical analysis was conducted on the mechanism by which the work attitude
of employees in manufacturing enterprises affects innovation performance and the mediating mechanism of
innovation ability. Based on data from Chinese manufacturing enterprises, empirical analysis was conducted
using SEM models. Resear
The concept of organizational resilience continues to grow in focus and importance, but there
has yet to be an agreed upon measure of organizational resilience. Organizational resilience can be seen as a
corporation’s ability to adapt to change and maintain flexibility within their supply chain. Resilience and
flexibility at all organizational levels is necessary, in a proactive manner, to turn resilience into a competitive
advantage
The document summarizes research on nonlinear correlation coefficients on manifolds. It defines a new nonlinear correlation coefficient called SEVP, proves some of its basic properties including that it ranges from 0 to 1. It discusses how to measure nonlinear correlation between variables on a manifold and reviews common dimensionality reduction methods for manifolds. The goal is to preserve nonlinear structure as much as possible by projecting onto the orthogonal complement of tangent spaces. An optimization problem is formulated to find the linear space with the largest angle to all tangent spaces, transforming it into an eigenvalue problem to solve.
This study aims to analyze and prove whether there is a positive and significant influence
between product quality and poki prices on purchasing decisions for Kobba brand coffee. The survey was
conducted using 53 respondents who were buyers who had purchased Kobba brand coffee more than once.
Information from respondents was obtained through a list of questions that were sent and returned by
respondents
In this paper, we introduce a universal framework for mean-distortion robust risk measurement and
portfolio optimization. We take accounts for the uncertainty based on Gelbrich distance and another uncertainty
set proposed by Delage & Ye. We also establish the model under the constraints of probabilistic safety
criteria and compare the different frontiers and the investment ratio to each asset. The empirical analysis in the
final part explores the impact of different parameters on the model results.
Despite the attainment of the famous Millennium Development Goals (MDGs) of reducing the number
of poor people across the globe a significant number still live below the poverty line. The problem of poverty is
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the poverty question which persists partly due to serious financial exclusion and unethical activities of informal
finance providers.
The focus of this research was to establish the effect of entrepreneurship Ecosystem in inculcating
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In this paper, we consider an AAI with two types of insurance business with p-thinning dependent
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The closures of schools, colleges, and universities in many countries worldwide during the COVID19 pandemic have reshaped every aspect of our normal lives and educational experience. As a result of
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The document analyzes the efficiency of the top 20 solar companies globally from 2018-2022 using data envelopment analysis (DEA) and Malmquist productivity index (MPI). Input variables included total assets, total equity, and sales expenses, while output variables were revenue and profit. Correlation analysis found the input and output variables were strongly positively correlated and suitable for DEA. DEA and MPI analysis identified China Three Renewable Group, Enphase Energy, Trina Solar, Emerson Electrics, and Solar Industry India as the top 5 most efficient companies. The study aims to help managers evaluate partnering opportunities within the global solar supply chain.
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1. International Journal of Business Marketing and Management (IJBMM)
Volume 6 Issue 4 April 2021, P.P. 39-41
ISSN: 2456-4559
www.ijbmm.com
International Journal of Business Marketing and Management (IJBMM) Page 39
WHY do we work? Motive portends outcome
Peter Kalina, MD, MBA, FACR
Mayo Clinic, Rochester, MN 55902 USA, (507) 284-6036
kalina.peter@mayo.edu
Abstract: Understanding “why” we work helps us understand “how well” we work. People’s motivations for
working profoundly impact productivity and outcomes. The motives behind why we work influence levels of
engagement, commitment, and passion. Intrinsically motivated pursuits optimize wellness and performance.
We must believe our work matters. We must believe in what we are doing, and feel good about it. We must see
the impact and purpose of our work, believing that it makes a difference. The “right” answer to why we work,
when combined with strong organizational culture, a clear mission, and great leadership; all portend peak
performance and a successful business bottom line.
The answer to the question of why we work significantly determines how well we work. Our
motivations profoundly determine outcomes. The “correct” answer, combined with the right organizational
culture, a clear mission, and strong management all contribute to portend peak performance and a successful
business bottom line.
According to McGregor (2015), there are six reasons we work: 1) we enjoy the work (including its
challenges); 2) we value the outcomes and impact of our work (it provides purpose); 3) we hope the outcomes
will enhance our potential; 4) we are threatened by external factors (guilt, fear, peer pressure, shame); 5) to gain
reward or avoid punishment; 6) inertia. Intrinsic motives #1-3 improve performance and outcomes, while
indirect, external forces (#3-6) impair performance and outcomes. Successful organizational cultures
successfully maximize #1-3, while minimizing #4-6.
Our motivation for working is often complex and multifactorial. Intrinsic factors can be diminished by
extrinsic ones - external rewards may detract from intrinsic reasons to pursue an activity for its own sake. Or
extrinsic forces may fuel intrinsic ones – a reward may be an incentive, and thus improve engagement [Vinney,
2019].
Maslow’s “A theory of human motivation” introduced a hierarchy of needs. This organizational
scheme describes people as being motivated to fulfill or satisfy basic needs before moving on to focus on more
advanced needs. The five components of the pyramid are: Physiological (air, water, food, shelter), Safety (safe
environment, security, employment, resources, health, property). Love and belonging (feeling loved and
accepted, feeling of belonging and connectedness), Esteem (desire to feel good about ourselves, self-confidence,
feel our achievements and contributions are valued and recognized, respect, status, recognition). Self-
Actualization (feel fulfilled, living up to our potential, doing what we are meant to). [Maslow, 1943; Hopper,
2020]. These five basic needs are our most powerful interests. They help explain why we work. If you are
negotiating with someone (about work or anything else) you can increase your chances of reaching an
agreement with them if you are able to satisfy these basic needs (Fisher, 2011).
Self Determination Theory (SDT) provides a framework to understand intrinsic motivation. This is
when we act out of inherent rewards such as interest, enjoyment, or satisfaction rather than extrinsic motivation
such as money, acclaim, or avoidance of punishment. Self Determination increases when we feel in control and
believe what we do affects outcomes. SDT states that we are motivated by three feelings: (1) Competence: if we
confidently feel we have the skills for success and feel effective in what we do, we are more likely to act to
achieve our goals. (2) Connection: we need to experience a sense of relatedness, belonging and attachment to
others; to feel important to others. (3) Autonomy: we need to feel in control of our behaviors and goals; to have
a sense of being able to make choices and changes shaping our future (Ryan, 2000; Cherry, 2019).
McLeod’s (2021) statement that “you cannot spreadsheet your way to passion” cleverly describes that
while hitting organizational financial targets requires passionate employees, it does not motivate employees or
create pride in their work. The catchphrase captures the essence that while financial performance is crucial (“no
money, no mission”), it should not be at the center of leadership narrative. While financial results are a key
2. WHY do we work? Motive portends outcome
International Journal of Business Marketing and Management (IJBMM) Page 40
outcome, they are not a driver of employee performance. McLeod goes on to describe that overemphasizing
financial targets creates transactional relationships with employees, which in turn makes them more likely to
create transactional relationships with their teams and with their customers. To ignite creativity and drive effort,
leaders help teams stay engaged by building belief in organizational purpose and showing the intrinsic value of
employees’ work on direct customer outcomes, and on each other. There needs to be a balance between
building belief in the meaning and impact of work with the unavoidable attention to financial metrics,
deliverables, and performance data. These financial goals must be translated into employee behavior and
mindset. Questions to be considered include, what does the team need to think about to accomplish the goals;
and how do I want them to behave with their customers and with each other? (McLeod, 2021)
Research (Shore, 2011) has shown that employees will go “above and beyond” and experience greater
fulfillment doing so when they have a sense of belonging. Inclusion is every organizations stated goal. Yet,
most cultures exist on a continuum somewhere between assimilation and inclusion or true belonging. Shore
(2011) described that there is high value in uniqueness and belonging with inclusion, which is when an
individual is treated as an insider and encouraged to retain their uniqueness within the group. There is low value
in uniqueness and belonging with exclusion which is when an individual is not treated as an insider with unique
value in a group but, there are others who are. Differentiation is when an individual is not treated as an insider,
but their unique characteristics are valuable to the group. This creates high uniqueness but low belongingness.
High belongingness and low uniqueness occurs with assimilation, which is when an individual is treated as an
insider only when they conform to organizational culture norms, while downplaying their uniqueness. Warning
signs to look for include employees altering their attire, grooming, or mannerisms to make their identity less
obvious; refraining from behavior commonly associated with a given identity; avoiding sticking up for their
identity group; or limiting contact with their group (Yoshino, 2014).
Organizations focused on competitive advantage must have a strong culture, motivate employees, meet
customer demands, and deliver consistently great performance. They must have an environment capable of
attracting talented and passionate people; people doing what they are good at, and what they enjoy. Happy
employees, wellness, and enthusiasm portends optimal outcomes with less burn out. A great organizational
culture includes wellness, with people working for the right reasons. This in turn creates happier, more
enthusiastic, and more engaged employees. This improves performance, productivity, customer satisfaction, and
the business bottom line. As with most everything in business, this begins with leadership. The KLT factor
states that employees must know, like, and trust (KLT) their leaders. The journey starts with Know, moves on
to Like, and concludes with Trust. (Harris, 2020).
Vinney (2019) adds that “who” and “why” are more important than “what,” “how,” and “when.”
People can learn new skills but are unlikely to develop new values. The "why" behind our work impacts how
we see our connection, engagement, and buy in. The “why” provides connection to a purpose. There must be
alignment between an individual’s values and the organizational culture.
The motives behind why we work matter (McGregor, 2015). If people feel they have a positive effect,
they will be more engaged, motivated, committed, passionate, and inspired. Intrinsically motivated pursuits
aligned with our personal values and goals enhance wellness and performance (Cherry, 2019; Vinney, 2019).
To increase employee satisfaction, leadership should support autonomy and maximize roles and responsibilities;
while providing resources, praise, acknowledgement, encouragement, and positive feedback (Cherry, 2019).
Performance and wellness are enhanced when employees see that their work matters (McLeod, 2021).
To increase motivation, people must believe in what they are doing. They need to feel good about what they do.
They need to see the impact and purpose of their work, that it makes a difference; that it directly helps people
that are counting on them. People need to feel connected to their leaders, teams, and organizations. Leadership
must provide opportunities for their workforce to grow, gain new knowledge, develop their skills, and then
exercise them in order to master tasks and challenges. Organizational culture should clearly and visibly value
and reward employees. These important connections are all supported by creating an environment of true
belongingness and true inclusion.
3. WHY do we work? Motive portends outcome
International Journal of Business Marketing and Management (IJBMM) Page 41
References
[1]. Cherry, K. (2019) https://www.verywellmind.com/what-is-self-determination-theory
[2]. Fisher, R. and Ury, W. (2011) Getting to Yes. Penguin Books. New York, NY
[3]. Harris, M. (2020) https://www.linkedin.com/pulse/know-like-trust-sales-journey-mark-harris
[4]. Hopper, E. (2020) https://www.thoughtco.com/maslows-hierarchy-of-needs
[5]. Maslow, A. (1943) A theory of human motivation. Psychological Review, 50(4), 370–396
[6]. McGregor, L and Doshi, N. (2015) How Company Culture Shapes Employee Motivation.
Harvard Business Review November 25, 2015
[7]. McLeod, L. and Leotard, E. (2021) Financial targets don’t motivate employees. Harvard Business
Review February 26, 2021
[8]. Ryan, R. and Deci, E. (2000). Self-determination theory and the facilitation of intrinsic motivation,
social development, and well-being. American Psychologist, 55(1), 68.
[9]. Shore, L. (2011) Inclusion and Diversity in Work Groups: J. of Management. 37; 4
[10]. Vinney, C. (2019) https://www.thoughtco.com/self-determination-theory
[11]. Yoshino K. and Smith, C. (2014) Fear of being different stifles talent. Harvard Business Review
March 1, 2014