How To Build Your AI Powered Customer Service StrategyHelpshift
This presentation will guide you through leveraging artificial intelligence and chatbots to streamline your support processes. You will learn how to use these tools for optimized self-service, routing, and agent assistance.
The Power of Incentive Fulfillment Retaining and Rewarding Research RespondentsHyperwallet
For many market research firms, the ability to offer the right incentive options is a key factor in keeping survey respondents engaged throughout the entire research process and for ongoing/future research initiatives. In this session, hyperWALLET Systems Inc., a global incentive payments provider, will present its cash-based rewards distribution platform, alongside overarching industry trends, in order to showcase the merits of a choice-driven, recipient-directed approach to incentives fulfillment.
Synopsis
New technologies and marketing tactics that can be implemented in your business to ‘Engage, Educate and Excite’ your clients and prospects and give you a competitive advantage.
Get started with customer center software > https://ap.pn/2HfvzjS
Appian joined industry leaders, big thinkers and hundreds of attendees at IQPC-Customer Contact Week (CCW) in New Orleans. The event serves more than 3,000 attendees annually as a major venue for showcasing technology and digital trends that will shape the future of the contact center industry.
Here are the top 5 takeaways from the CCW event.
Learn how to empower your agents with the right customer center software: https://ap.pn/2HfvzjS
How To Build Your AI Powered Customer Service StrategyHelpshift
This presentation will guide you through leveraging artificial intelligence and chatbots to streamline your support processes. You will learn how to use these tools for optimized self-service, routing, and agent assistance.
The Power of Incentive Fulfillment Retaining and Rewarding Research RespondentsHyperwallet
For many market research firms, the ability to offer the right incentive options is a key factor in keeping survey respondents engaged throughout the entire research process and for ongoing/future research initiatives. In this session, hyperWALLET Systems Inc., a global incentive payments provider, will present its cash-based rewards distribution platform, alongside overarching industry trends, in order to showcase the merits of a choice-driven, recipient-directed approach to incentives fulfillment.
Synopsis
New technologies and marketing tactics that can be implemented in your business to ‘Engage, Educate and Excite’ your clients and prospects and give you a competitive advantage.
Get started with customer center software > https://ap.pn/2HfvzjS
Appian joined industry leaders, big thinkers and hundreds of attendees at IQPC-Customer Contact Week (CCW) in New Orleans. The event serves more than 3,000 attendees annually as a major venue for showcasing technology and digital trends that will shape the future of the contact center industry.
Here are the top 5 takeaways from the CCW event.
Learn how to empower your agents with the right customer center software: https://ap.pn/2HfvzjS
The Power of Commission Payment Choice - Fragmob Technology ConferenceHyperwallet
The direct selling industry is about to hit a critical moment in its evolution. Because, like it or not, the world of independent employment is changing rapidly. New economy companies, like Uber, Lyft, TaskRabbit, and Upwork, are challenging direct sellers for their human resources, attracting young, eager, independent workers in record numbers. Thankfully, advances in technology and improvements to commission payments platforms are making it easier for direct selling companies to adapt and provide their workforce with cutting-edge field tools.
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Zenefits, a supplier of cloud-based human resource (HR) software. Traditionally, HR departments have dealt with benefits brokers, who act as intermediaries between HR departments and insurance companies. Zenefits offer HR software that replaces these benefits brokers thus enabling HR departments to deal with insurance companies through the software. Zenefits offers its software for free to HR departments and takes a commission from insurance that is purchased through its software. This commission is much lower than that taken by traditional benefits brokers because Zenefits has simplified the process of purchasing the insurance. These slides describe the value proposition, customers, scope of activities, method of value capture, and method of strategic control for Zenefits.
What's Happening In #FinTech & Why You're Being Left Out - Webinar SlidesBelatrix Software
The financial services industry is facing tremendous challenges from technology-focused start-ups who are offering new ways to process and lend money. “FinTech” is the emerging world combining the worlds of financial services and technology, to create powerful new business models. The Silicon Valley led behemoth, which has already disrupted industries such as media and entertainment, is coming for financial services in 2016.
This webinar will examine the emerging world of FinTech and the key trends which are resulting in this disruption to financial services.
In this webinar we examined:
What is FinTech and why should financial service companies be worried.
The 3 major trends underlying the FinTech revolution: the improved use of data and analytics helped by big data; new payment technologies; and the emergence of peer-to-peer networks.
Case studies including how Belatrix used augmented reality to improve the customer experience of a financial service provider’s mobile application.
Last week, Rippling, raised a $45 million Series A led by Kleiner Perkins. We took an unusual approach in raising our A, starting with the fact that we had no formal Pitch Deck. Instead, the centerpiece of our fundraising materials was an Investor Memo, which laid out our pitch in prose.
Fundraising success is ultimately driven by the business you’re building and the problems you’re solving for customers. The quality of the materials you prepare and tactics you use during the process are a much less important optimization. But we want to share our memo because we think it's a unique fundraising asset that could be useful to other entrepreneurs and could help fundraising proceed more smoothly for both companies and investors.
How Artificial Intelligence Can Improve Your Customer Service?Cloud Analogy
Gone are the days when customers had to wait in endless queues or wait on countless hours on the other side of the call to get a resolution. AI-powered systems have taken over legacy systems and contribute heavily to improve the performance of customer service reps like never before.
COVID-19 has put cloud contact center, otherwise known as Contact Center as a Service (CCaaS), in the spotlight. Even before COVID-19, CCaaS was experiencing explosive growth. There are several significant apparent and not-so-apparent shifts that have CCaaS “trending.” In this presentation, we outline those reasons and help you understand why CCaaS may be your next move to the cloud.
Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
Dobiquity is a cloud-based platform that helps hospitality and tourism enterprises to improve business performance by replacing inefficient manual processes with user-friendly web and mobile apps. Our first three apps were launched in May 2015 and allow operators to enhance the quality of the customer experience. Additional apps to help manage important tasks such as On-the-Job Training, Stocktaking etc. will be launched regularly so the suite of apps will continuously expand. Each app digitises an important business task and also provides comprehensive reporting features to aid performance measurement and guide decision-making.
Top 10 Trends in CX-Customer Experience Transformation [Updated 2020]Mobinius Technologies
Technologies are developing at a very rapid rate, and their advancements depend largely upon the customer experience transformation. When the customers start giving their reviews on various products, brands know how to improve their performance so that the customers remain intact with their company. According to a source, around 40% of digital analytics will comprise of the user or customer experience.
https://www.mobinius.com/blogs/cx-customer-experience-transformation-trends
How conversational voice ai is reshaping the banking industry finalAgara
AI-powered, autonomous voice bots, based on conversational voice AI technology, empower banks to provide personalized, frictionless banking experiences, drive customer loyalty and profitability, and optimize operational efficiency.
Find out how banking leaders responsible for growth, CX, and customer service innovation are looking to leverage autonomous voice bots to elevate their phone support.
This Backbase webinar will demonstrate how banks can innovate and become digital-first by adopting a more startup-like approach, where failure isn’t frowned upon but embraced. This approach acts as a catalyst for banks, so that they can better meet future challenges and client demands.
Watch the full webinar here: https://www.youtube.com/watch?v=XlYy0cskPTU
The Power of Commission Payment Choice - Fragmob Technology ConferenceHyperwallet
The direct selling industry is about to hit a critical moment in its evolution. Because, like it or not, the world of independent employment is changing rapidly. New economy companies, like Uber, Lyft, TaskRabbit, and Upwork, are challenging direct sellers for their human resources, attracting young, eager, independent workers in record numbers. Thankfully, advances in technology and improvements to commission payments platforms are making it easier for direct selling companies to adapt and provide their workforce with cutting-edge field tools.
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Zenefits, a supplier of cloud-based human resource (HR) software. Traditionally, HR departments have dealt with benefits brokers, who act as intermediaries between HR departments and insurance companies. Zenefits offer HR software that replaces these benefits brokers thus enabling HR departments to deal with insurance companies through the software. Zenefits offers its software for free to HR departments and takes a commission from insurance that is purchased through its software. This commission is much lower than that taken by traditional benefits brokers because Zenefits has simplified the process of purchasing the insurance. These slides describe the value proposition, customers, scope of activities, method of value capture, and method of strategic control for Zenefits.
What's Happening In #FinTech & Why You're Being Left Out - Webinar SlidesBelatrix Software
The financial services industry is facing tremendous challenges from technology-focused start-ups who are offering new ways to process and lend money. “FinTech” is the emerging world combining the worlds of financial services and technology, to create powerful new business models. The Silicon Valley led behemoth, which has already disrupted industries such as media and entertainment, is coming for financial services in 2016.
This webinar will examine the emerging world of FinTech and the key trends which are resulting in this disruption to financial services.
In this webinar we examined:
What is FinTech and why should financial service companies be worried.
The 3 major trends underlying the FinTech revolution: the improved use of data and analytics helped by big data; new payment technologies; and the emergence of peer-to-peer networks.
Case studies including how Belatrix used augmented reality to improve the customer experience of a financial service provider’s mobile application.
Last week, Rippling, raised a $45 million Series A led by Kleiner Perkins. We took an unusual approach in raising our A, starting with the fact that we had no formal Pitch Deck. Instead, the centerpiece of our fundraising materials was an Investor Memo, which laid out our pitch in prose.
Fundraising success is ultimately driven by the business you’re building and the problems you’re solving for customers. The quality of the materials you prepare and tactics you use during the process are a much less important optimization. But we want to share our memo because we think it's a unique fundraising asset that could be useful to other entrepreneurs and could help fundraising proceed more smoothly for both companies and investors.
How Artificial Intelligence Can Improve Your Customer Service?Cloud Analogy
Gone are the days when customers had to wait in endless queues or wait on countless hours on the other side of the call to get a resolution. AI-powered systems have taken over legacy systems and contribute heavily to improve the performance of customer service reps like never before.
COVID-19 has put cloud contact center, otherwise known as Contact Center as a Service (CCaaS), in the spotlight. Even before COVID-19, CCaaS was experiencing explosive growth. There are several significant apparent and not-so-apparent shifts that have CCaaS “trending.” In this presentation, we outline those reasons and help you understand why CCaaS may be your next move to the cloud.
Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
Dobiquity is a cloud-based platform that helps hospitality and tourism enterprises to improve business performance by replacing inefficient manual processes with user-friendly web and mobile apps. Our first three apps were launched in May 2015 and allow operators to enhance the quality of the customer experience. Additional apps to help manage important tasks such as On-the-Job Training, Stocktaking etc. will be launched regularly so the suite of apps will continuously expand. Each app digitises an important business task and also provides comprehensive reporting features to aid performance measurement and guide decision-making.
Top 10 Trends in CX-Customer Experience Transformation [Updated 2020]Mobinius Technologies
Technologies are developing at a very rapid rate, and their advancements depend largely upon the customer experience transformation. When the customers start giving their reviews on various products, brands know how to improve their performance so that the customers remain intact with their company. According to a source, around 40% of digital analytics will comprise of the user or customer experience.
https://www.mobinius.com/blogs/cx-customer-experience-transformation-trends
How conversational voice ai is reshaping the banking industry finalAgara
AI-powered, autonomous voice bots, based on conversational voice AI technology, empower banks to provide personalized, frictionless banking experiences, drive customer loyalty and profitability, and optimize operational efficiency.
Find out how banking leaders responsible for growth, CX, and customer service innovation are looking to leverage autonomous voice bots to elevate their phone support.
This Backbase webinar will demonstrate how banks can innovate and become digital-first by adopting a more startup-like approach, where failure isn’t frowned upon but embraced. This approach acts as a catalyst for banks, so that they can better meet future challenges and client demands.
Watch the full webinar here: https://www.youtube.com/watch?v=XlYy0cskPTU
Choosing the right mobility strategy is key for enterprises to leverage the latest technology trend and stay competitive. More often enterprise tend to either prolong the decision on mobility strategy or adopt a short sighted approach. The rapid evolution of mobile technology and its proliferation into enterprises is unprecedented, which led to many misconceptions in the mind of enterprise IT. This document clarifies the misconceptions enterprises have in mobility strategy.
This presentation explores the impact that mobile apps can have on helping businesses small and large to decrease cost, grow revenue and operate more efficiently. Mobile apps are changing the way that businesses operate and this information will give you a glimpse of what is possible along with the potential impact that enterprise mobile apps can have on your business.
Every year we look at the big mobile trends for the upcoming year and share practical recommendations on how to become a mobile leader. This presentation focuses on the 10 trends that will impact your organization in 2016.
Build a sustainable , scalable and fail-safe mobility strategy for your enterprise. Mobien Technologies helps companies create a robust, ROI driven mobility strategies.
Build a successful enterprise mobility strategyAjit Gokhale
Build a sustainable , scalable and fail-safe mobility strategy for your enterprise. Mobien Technologies helps companies create a robust, ROI driven mobility strategies.
9 Hidden Challenges of Enterprise Mobility Application Development by Utah Te...Utah Tech Labs
The presentation is about hidden challenges of enterprise mobility application development. At Utah Tech Labs, we constantly work on the ways we face challenges and give a quick response. We are here to deliver our expertise and create a smooth and functional enterprise mobility app for your business.
With incredible feature lists, Enterprise Mobile Apps have taken a huge turn in the technology landscape. What more exhilarating functionalities can we expect from it in the future. Check it out!
Role of e commerce applications in business growth by amritpal singh - jul,...FugenX
E-commerce applications are a bit misleading terminology because it leads to two possible understandings: one, where e-commerce is used as a marketing medium; Retail and wholesale; Auction; E-banking; Booking, and so on.
Strategies to improve the ROI on your enterprise applicationPixel Crayons
Read the full blog here: https://bit.ly/34IUN7a
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How Can Enterprise App Development Help Your Business Growth.pdfXDuce Corporation
Enterprise application development is the process of creating and deploying scalable and
reliable apps to help enterprises streamline their business operations, improve productivity,
lower costs, and so on. Enterprise app development is possible to develop for both internal
and external use. Enterprise app development helps a business in many ways. The significant
advantage of enterprise app development services is that it provides the ability to store a
massive amount of informatio
Similar to Why Do Enterprise Companies Build Apps So Slowly? (20)
2. Mobile is the New Medium
Mobile app usage officially
surpassed desktop usage in
2014. Enterprise companies
need a solid method to compete
in this growing mobile market.
Half of companies plan to
increase mobile development
budgets in 2015.
Enterprise companies are facing
new problems as they adapt to
the emerging marketplace.
3. What are the problems
facing enterprise mobile
app development?
4. Research suggests a lack of strategy as the reason why mobile apps take long to develop:
“One of the major reasons organizations lack mobile strategies is fragmentation—75
percent of respondents said app development was driven by product lines and individual
functions rather than by a central strategy. Another impediment to strategy reported by
CIOs is the quick and challenging pace of change in mobile.”
- Katie Bascuas, reporting State of Enterprise Mobility Survey
Enterprise Problem #1: App Development Strategy
Source:
http://resources.kinvey.com/docs/State+of+Enterprise+Mobility+Survey+2014+-+Kinvey.pdf
5. 97% of CIOs cite a
mobile strategy as
a necessary
business move.
Source:
http://resources.kinvey.com/docs/State+of+Enterprise+Mobility+Survey+2014+-+Kinvey.pdf
6. Developers need to work hand-in-hand with client feedback
instead of iterating solely based on market analysts. Adopt an
effective system of communication between the developer and
customer to more easily adjust an app’s market-fit.
Customer support managers are an excellent liaison between
developers and clients. Using mobile support software,
managers can relay customer demands weekly.
Enterprise Solution #1: Direct Access from Developer to Client
7. “We immediately prioritized updates which would
decrease support inquiries... I’d say that 80% of issues
were due to onboarding flow. So we iterated those fixes
and reduced support requests by that much. We have a
better product, and customers spread the word that we
listened.”
-Ran Heimann, CEO of Haystack
On a weekly basis we get a summary of the tickets that
have been opened and processed throughout the week.
We analyze the incoming feedback to see the hotspots
of things we should look at in the build. Helpshift gives
us the ‘Top 5 things we should be looking at this week.’
We address the biggest concerns of our userbase for
both existing users and new users.
- Kevin Henrikson, Engineering Manager at Microsoft
Case Studies for “Direct Access” Model:
8. Enterprise Problem #2: Agility
Enterprise companies risk being disrupted by faster development processes that reach
customer needs sooner:
Enterprise companies often focus on their existing offers until a new mobile technology
innovates the market. When this happens, most organizations will need at least 7
months to catch up!
9. “Building experiences for customers is much different than building them for
internal resources. Gone are all the organizational controls that we could hide
behind when things did not go well. You must embrace this, for it is here that the
CIO/CTO will find her greatest value. If you are waiting for the perfect project plan
to start, you will miss the party. Being agile and adaptive is the only way to answer
the needs of your customer. Spend time with your enterprise’s customers: learn
how they want to engage then build them an experience that exceeds
expectations.”
- Leonard Couture, Forrester Analyst
Enterprise Solution #2: Focus on What Clients Want Rather Than What You Can Offer
10. Enterprise Problem #3: Omni-channel Support
Managing multiple app versions is a must to compete in the mobile market. In addition,
certain verticals (like eCommerce) benefit greatly from having both Mobile and Web routes.
This means enterprise companies not
only have to build mobile apps, but
multiple apps across different operating
systems to reach all of their potential
customers effectively.
Without preparation, the cost of mobile
support can be exponentially more than
organizations expect.
11. Enterprise Solution #3: Omnichannel Cloud Support Services
Enterprise companies are quickly adopting omnichannel cloud solutions for their
customer support. 95% plan to move IT infastructure toward the cloud, with 67%
planning to move at least 11% of their IT.
An omnichannel solution allows companies to aggregate all customer contact into a
single efficient platform that boosts productivity and prevents customer churn.
13. Mobile knowledge brought to you by
Written by:
Devin Turner
Content Manager
@devinturn
devin@helpshift.com
Interested in learning more about mobile
app development for enterprise?
Visit helpshift.com/blog!