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CheckIntoCash | Case Study
- 1. CheckIntoCash Turns to Insyncaito Help Streamline Support and Sales Operation With Intelligent AI Customer Success Story Finance The Challenge With over 1,100 stores across 30 states, CheckIntoCashʼs focus was not on their online presence. With the general migration of customers to digital experiences, CheckIntoCash knew transforming their digital presence would be important in the future. As consumers migrated online, CheckIntoCash saw that their support capabilities were limited, and support was not as readily available online as it was in store. There was no FAQ or Knowledge Base database built out and therefore customers had to contact their phone and email support. Additionally, due to the sensitive nature of the personal loan vertical, having a more automated way of helping customers had a possibility of yielding more business. Contact Us Today to Upgrade Your CX sales@insync.ai insync.ai 6x ROI ROI Positive in 3 Months 55%+ Resolution Rate 25%+ Incremental Loan Applications
- 2. Contact Us Todayto Upgrade Your CX sales@insync.ai insync.ai Customer Success Story Finance About CheckIntoCash CheckIntoCash is a financial services retailer with more than 1,100 stores in 30 states. The firm offers payday loans, online payday advances, title loans, bill payment services, check cashing, reloadable prepaid debit cards, and Western Union money transfers and money order services. Why Insync? Check Into Cash was looking for a team who could bring to life a solution that can help their customers find support quickly and accurately across their digital channels without requiring their team to divert attention from higher priority items. Check Into Cash turned to Insyncai to handle the entire process from design to architect to build, and after an easy integration, full service monitoring and optimization. Although at the beginning, the partnership was focused on support, it was soon obvious that the loan application process was a common customer issue. The team then expanded to help across sales needs as well. Thanks to Insyncai, CheckIntoCash was able to resolve over 55% of customer questions without needing a human and saw an incremental 25% increase on loan applications—all under 120 seconds. “ Jonathan Diedrich (Director Support Automation) Insyncai has already paid off for us. We are already ROI positive and itʼs only been three months since launch.
- 3. Contact Us Todayto Upgrade Your CX sales@insync.ai insync.ai Customer Success Story Finance Seamless Onboarding Experience and Set Up Insyncai provides a fully customized solution that is easy to implement. The solution is built, set up and maintained by our team of intent experts. Our platform is designed for enterprise teams with limited bandwidth to be live with something that will make the most impact in under 21 days and is aligned to your brands vision. Automate Up to 75% of the Customer Journey Insyncai has experience with finance brands and their use cases. Many financial brands have sales needs similar to eCommerce brands. Built on top of an eCommerce platform that was built by experts in eCommerce, we know and understand not only your pain points but your customers. Your team simply provides input on the features you need built and we handle the rest. Resolve Issues Without Humans Insyncai has built features like product discovery, education, loan application, loan status, file/document upload and every other part of your customers journey. We can have human-like conversations with your customers in order to resolve 50% - 70% of issues/questions without ever needing a human interaction. Ability to Drive Incremental Conversions or Loan Applications Thanks to our experience working with eCommerce teams, we understand how to help customers get the information they need to complete a purchase or loan application. We easily ingest and index your entire product/services catalogue so your customers can ask questions as they would to a human, get a personalized response, and drive anywhere from 25% - 40% incremental conversions. For Check Into Cash, these came in the form of loan applications.