The document is a letter from the author Ann Napolitano discussing her novel Dear Edward. She explains that she did not know what the story would be about when writing it, but loved the characters and their kindness towards the boy Edward who survived a plane crash. Readers connected deeply with the book, sharing their own stories of grief and loss with the author. The letter discusses how the book helped readers reconcile with tragic events in their own lives and realize that grief is something one lives with, not recovers from. The author is grateful for the messages from readers in the difficult pandemic year and how the book provided comfort during grief.