RingCentral integrates with Salesforce to provide seamless communication capabilities within the CRM. This improves customer retention, agent productivity, and business processes. The integration empowers the Salesforce system with RingCentral phone features and creates a more collaborative CRM experience. It allows users to create accounts, leads, contacts, and opportunities while on calls through a 360-degree view of customers. The integration is available on all browsers and devices and provides customized reports and dashboards along with accurate call and SMS logs to enhance the CRM experience.

1. Anirban Sen Chowdhary
When RingCentral connect Salesforce

2. Salesforce as we all know CRM and Cloud solutions which provides
customer-relationship management service and also sells a
complementary suite of enterprise applications focused on customer
service, marketing automation, analytics, and application development.
RingCentral for Salesforce provides seamless integration between
Salesforce.com and RingCentral enable improved customer retention,
agent productivity, and advanced business processes.

3. It not only empowers our Salesforce system with RingCentral
communications capabilities but it creates a more collaborative CRM
experience.

4. There are few of the advantages we get with this integration. The
RingCentral apps for salesforce is available in multiple view like Classic and
Lightning view of Salesforce.com. Another major benefit is it works on any
browser in the system on both PC(Windows) and Mac.
The app can be used with any RingCentral endpoint, which includes a desk
phone, the RingCentral Mobile app, or the RingCentral Deskphone app. It
provides such a seamless integration between our phone system and
Salesforce CRM by improving workflow and increasing productivity.

5. It helps to create accounts, leads, contacts, and opportunities while on
active calls very easily. Provides a 360° view of the customer from
informational screen. It can be configured very easily and it provides
customize reports and dashboard.

6. It also provides accurate call logs and SMS logs
So as we can see integrating RingCentral with Salesforce provides
another dimension and improve the performance of the CRM system
and the entire workflows.

7. It not only enhance our CRM experience by automating workflows, but
also with increasing call efficiency and improving the quality of
customer interactions.
More info on Salesforce RingCentral admin setup can be found here :
https://support.ringcentral.com/s/article/10685-ringcentral-salesforce-
app-access-admin-ui?language=en_US