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Contact Centers
Made Simple
www.3clogic.com
800.350.8656




           1
Contact center challenge




                  Phone System                CRM


• CRM systems such as Salesforce and Microsoft Dynamics are not integrated
  with a company’s phone system
• Customer support and sales organizations are flying blind
• Lost revenue, missed up-sell and cross-sell opportunities, annoyed
  customers

                                                              2
Solution

•   Integrated call center and
    CRM solutions
•   360 degree customer view
    including voice, chat, and
    social media interactions
•   Past recordings of voice
    calls, chats, texts and social
    media interactions in a
    single view



                                     Cloud CRM


                                          3
Solution benefits

•   Increased sales by 30% due to
    up-sell and cross-sell
    opportunities
•   Increases customer satisfaction
    by 78% by increasing first
    contact resolution (FCR)
•   Reduction in IT costs by 70%
    because of cloud based call
    center applications




                                      4
Market size for cloud contact centers

$30 billion US
  contact center
  industry trends
   Massive shift to
    cloud based
    contact centers
   Wide adoption of
    home based
    agents
   Reversal of off
    shoring trend




                                 5
Underlying technology

                                               Amazon Web Services
   Security                                 Centralized Management,
                                      PSTN
                                              Reporting and Analytics
   Scalability              VOIP
                            Network
   Flexibility

   Cost                                               CRM
                                                       Recording
   Web 2.0 for online
    configuration, management
    reporting and analytics

   Distributed Call Processing on
    PCs

                                                   6
Key Differentiators
                          3CLogic




                      7
About 3CLogic
 Headquartered in Rockville, MD

 Only contact center solution provider
  that is truly cloud based and hosted on
  Amazon Cloud

 Founded in 2006 by pioneers in VoIP
  space

 24x7 support staff based in North
  America

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3CLogic Overview

  • 2. Contact center challenge Phone System CRM • CRM systems such as Salesforce and Microsoft Dynamics are not integrated with a company’s phone system • Customer support and sales organizations are flying blind • Lost revenue, missed up-sell and cross-sell opportunities, annoyed customers 2
  • 3. Solution • Integrated call center and CRM solutions • 360 degree customer view including voice, chat, and social media interactions • Past recordings of voice calls, chats, texts and social media interactions in a single view Cloud CRM 3
  • 4. Solution benefits • Increased sales by 30% due to up-sell and cross-sell opportunities • Increases customer satisfaction by 78% by increasing first contact resolution (FCR) • Reduction in IT costs by 70% because of cloud based call center applications 4
  • 5. Market size for cloud contact centers $30 billion US contact center industry trends  Massive shift to cloud based contact centers  Wide adoption of home based agents  Reversal of off shoring trend 5
  • 6. Underlying technology Amazon Web Services  Security Centralized Management, PSTN Reporting and Analytics  Scalability VOIP Network  Flexibility  Cost CRM Recording  Web 2.0 for online configuration, management reporting and analytics  Distributed Call Processing on PCs 6
  • 8. About 3CLogic  Headquartered in Rockville, MD  Only contact center solution provider that is truly cloud based and hosted on Amazon Cloud  Founded in 2006 by pioneers in VoIP space  24x7 support staff based in North America