This Series is on the Wheel of Business and it is designed to highlight important aspects of building a business that you will need to be considering. The objective of the series is to give you specific concepts to help you apply the key principles. Of which the key ones will be highlighted within each session. By the end of each session you will have an internal shift in how you perceive your business in that you are able to mentally chunk your 'busyness' into categories. And externally, you should be able to identify those categories easily. This unit is concerned with how to build client relationships, how to maintain those relationships and how to develop strategies to encourage client loyalty. Getting a client is cause for celebration. Keeping a client and having them refer you business is your greatest compliment and a key indicator that you are doing it right.

1. Wheel
Of
Business
Part
5
of
6
Leadership

2. Marke6ng
&
Sales
Opera6ons
Management
Emo6onal
Intelligence
Strategic
Thinking
&
Planning
Leadership
Wheel
Of
Business
The
Wheel
of
Business
is
a
coaching
tool
to
help
you
assess
where
you
are
in
your
business
right
now.
The
eight
sec6ons
in
the
wheel
represent
areas
in
your
business
to
be
balanced.
DIRECTIONS:
Regard
the
center
of
the
wheel
as
0
and
the
outer
edge
as
10,
rank
your
level
of
sa6sfac6on
with
each
area
by
drawing
a
curved
line
to
create
a
new
outer
edge
(see
sample
below).
The
new
perimeter
of
the
circle
represents
your
Wheel
of
Business
at
this
6me.
How
bumpy
would
the
ride
be
if
this
were
a
real
wheel?

3. Vision From Start To Finish

4. True
leaders
don’t
create
followers….
They
create
more
leaders!
J.Sakiya
Sandifer

5. “Leadership isn’t about position.
Leadership is about using your influence exactly where
you are” - John Maxwell

6. “As we look ahead into the next century, leaders will
be those who empower others”
-­‐
Bill
Gates,
founder
of
MicrosoS.

7. LEADERSHIP
Personal assessment:
Score yourself on each of the following aspects of leadership, with 1 being totally
disagree and 5 being you totally agree.
1. I delegate efficiently. 1 2 3 4 5
2. I maintain a positive attitude throughout my work day 1 2 3 4 5
3. I manage my work/life balance effectively 1 2 3 4 5
4. I prioritise effectively 1 2 3 4 5
5. I give clear feedback to key stakeholders about the progress of projects I am
responsible for 1 2 3 4 5
6. I am strong at suggesting solutions 1 2
7. I use effective communication and coaching skills on a consistent basis to develop
my team 3 4 5 1 2 3 4 5
8. I focus on solutions, not problems 1 2 3 4 5
9. I take 100% responsibility for how I manage myself and my workload 1 2
3 4 5
10. I know how to say no when others ask me to fix something for them, so that
they can learn how to complete the task themselves 1 2 3 4 5

8. THE
SIX
FOUNDATION
OF
LEADERSHIP
1) Why
People
Respect
You
2) The
Halo
Effect
3) The
Source
of
Charisma
4) Be
Determined
and
Purposeful
5) Accept
Complete
Responsibility
6) Focus
on
Results
Ac?on
Exercises
Here are two things you can do immediately to put these ideas into action.
First, ask yourself every day, "What is the one thing that I and only I can do, that if done well, will make a
real difference to my company?" Whatever your answer, go to work on that.
Second, decide upon the most important results you can get for your company and make sure that you and
everyone else is working on those results every hour of every day

9. Questions, Comments or Clarification?
Contact: Maverick Mentoring For Business
Email: peter@maverickmentoringforbusiness.com.au
Phone: 61 3 9005 8275