This is a short introduction to trauma-informed website design. The talk was given at the Triangle UXPA in Spring 2021. Learn the basic principles of trauma-informed care, and the overlap with UX principles.
Every day we’re inundated with horrific videos and images of violence on our social media timelines. While most of us will remain unaffected, there is a large portion of the population who find themselves in the midst of a PTSD episode just browsing Facebook. With digital well being in its infancy, it is time for designers and technologists to look to health and wellness to learn about trauma informed care. Join interaction designer and rape survivor Theresa Slate as she introduces us to what Trauma Informed Design is and why it’s important.
Every day we’re inundated with horrific videos and images of violence on our social media timelines. While most of us will remain unaffected, there is a large portion of the population who find themselves in the midst of a PTSD episode just browsing Facebook. With digital well being in its infancy, it is time for designers and technologists to look to health and wellness to learn about trauma informed care. Join interaction designer and rape survivor Theresa Slate as she introduces us to what Trauma Informed Design is and why it’s important.
Self-care and stress management: encourage the use of a "buddy
system" to monitor each other’s stress and needs. Remind them of the
importance of regular breaks, good nutrition, adequate sleep, exercise, deep
breathing, positive self-talk, appropriate use of humor, "defusing" or talking
about the experience after the shift is over. Inform workers regarding
debriefing to be provided at the end of the tour of duty.
THE VALUE OF A SMILE
It costs nothing but creates much. It enriches those who receive, without impoverishing those who give.
It happens in a flash, and the memory of it sometimes lasts forever.
None are so rich that they can get along without it. And none so poor but are richer for its benefits.
It creates happiness in the home, and fosters goodwill in business.
Yet it cannot be bought, begged, borrowed or stolen. It is something that is no earthly good until it is given away.
If at some time you meet someone who fails to give you a smile, may i not ask that you give one of your own?
For none needs a smile so much as those who have none to give.
Therapist and other direct service providers who work with trauma survivors may themselves be impacted. This is described as compassion fatigue, or secondary traumatic stress
Centered around a theme of reenergizing and rejuvenating the work environment, this FREE web-based learning opportunity is open to the public and will be similar to a professional conference – no travel involved! Part 3 of the Virtual Learning Event Session will focus on professional development in the area of ‘Compassion Fatigue.’
Military caregivers are at high risk for the negative impact of compassion fatigue. The experience of trauma can extend beyond those who are directly impacted to those who provide care to traumatized individuals, including military service professionals. This phenomenon is referred to as compassion fatigue or secondary traumatic stress.
In this Virtual Learning Event session, attendees will gain an understanding of the concept of compassion fatigue, describe the symptoms of compassion fatigue, and discuss strategies to minimize the negative impact of compassion fatigue.
Narrative therapy is a form of psychotherapy that seeks to help patients identify their values and the skills associated with them. It provides the patient with knowledge of their ability to live these values so they can effectively confront current and future problems.
'Need to know': How to engage and update stakeholdersIIBA UK Chapter
Slides from a presentation given by Annette Andresen to a joint meeting of IIBA UK and PMI London branch on 2 October 2014.
One of the biggest challenges faced by project managers and BAs is engaging stakeholders at the right time and with the right information. Done well, you can build support and be given the space to get on with delivering your project. Done badly, your stakeholders will become resistant or begin to involve themselves in the project minutiae, demanding more status updates and wanting more control of the project.
In this presentation, Annette Andresen will provide some tips on how to identify your stakeholders, how to engage them and how to present them with meaningful information.
The process of transition - John FisherAlex Clapson
Change happens!, how we deal with that change depends on who initiated the change and what control we have over the events in question. As change always impacts on the person (irregardless of any other elements changed it is always the individual who must deal with that change) we must understand what the impact will be for the individual.
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Ted Drake
Historically, accessibility specialists focused on a narrow set of disabilities. We focused on the senses, such as sight, sound, and touch. We focused on abilities, like hearing, movement, and seeing.
We expanded to include cognitive, mental health, and neurodiversity. This is significant. We now have tools to build inclusive products and services for an estimated 25% of the population. What about the other 75%?
As accessibility professionals, we understand unique experiences and needs. We are best equipped to expand customer research and design at our companies. Universal design was described as a one size fits all solution. Inclusive design is one size fits one. Intersectional design is one size fits one, but also accounts for price, texture, availability, cultural appropriateness, and more.
This presentation introduces the next layer of inclusive design; one that recognizes trauma.
Trauma-Informed Design (TID) started in education, health, and community spaces. It focuses on the person’s experiences, recognizing trauma’s impact, anxiety, and restoring personal control. Architects embraced TID to develop spaces that are comfortable instead of confrontive.
While the earlier stages of TID focused on individualized experiences, we can still take the principles and apply them to web and mobile application design. This is especially critical for emerging AI powered experiences where transparency and collective understanding are rarely considered.
Self-care and stress management: encourage the use of a "buddy
system" to monitor each other’s stress and needs. Remind them of the
importance of regular breaks, good nutrition, adequate sleep, exercise, deep
breathing, positive self-talk, appropriate use of humor, "defusing" or talking
about the experience after the shift is over. Inform workers regarding
debriefing to be provided at the end of the tour of duty.
THE VALUE OF A SMILE
It costs nothing but creates much. It enriches those who receive, without impoverishing those who give.
It happens in a flash, and the memory of it sometimes lasts forever.
None are so rich that they can get along without it. And none so poor but are richer for its benefits.
It creates happiness in the home, and fosters goodwill in business.
Yet it cannot be bought, begged, borrowed or stolen. It is something that is no earthly good until it is given away.
If at some time you meet someone who fails to give you a smile, may i not ask that you give one of your own?
For none needs a smile so much as those who have none to give.
Therapist and other direct service providers who work with trauma survivors may themselves be impacted. This is described as compassion fatigue, or secondary traumatic stress
Centered around a theme of reenergizing and rejuvenating the work environment, this FREE web-based learning opportunity is open to the public and will be similar to a professional conference – no travel involved! Part 3 of the Virtual Learning Event Session will focus on professional development in the area of ‘Compassion Fatigue.’
Military caregivers are at high risk for the negative impact of compassion fatigue. The experience of trauma can extend beyond those who are directly impacted to those who provide care to traumatized individuals, including military service professionals. This phenomenon is referred to as compassion fatigue or secondary traumatic stress.
In this Virtual Learning Event session, attendees will gain an understanding of the concept of compassion fatigue, describe the symptoms of compassion fatigue, and discuss strategies to minimize the negative impact of compassion fatigue.
Narrative therapy is a form of psychotherapy that seeks to help patients identify their values and the skills associated with them. It provides the patient with knowledge of their ability to live these values so they can effectively confront current and future problems.
'Need to know': How to engage and update stakeholdersIIBA UK Chapter
Slides from a presentation given by Annette Andresen to a joint meeting of IIBA UK and PMI London branch on 2 October 2014.
One of the biggest challenges faced by project managers and BAs is engaging stakeholders at the right time and with the right information. Done well, you can build support and be given the space to get on with delivering your project. Done badly, your stakeholders will become resistant or begin to involve themselves in the project minutiae, demanding more status updates and wanting more control of the project.
In this presentation, Annette Andresen will provide some tips on how to identify your stakeholders, how to engage them and how to present them with meaningful information.
The process of transition - John FisherAlex Clapson
Change happens!, how we deal with that change depends on who initiated the change and what control we have over the events in question. As change always impacts on the person (irregardless of any other elements changed it is always the individual who must deal with that change) we must understand what the impact will be for the individual.
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Ted Drake
Historically, accessibility specialists focused on a narrow set of disabilities. We focused on the senses, such as sight, sound, and touch. We focused on abilities, like hearing, movement, and seeing.
We expanded to include cognitive, mental health, and neurodiversity. This is significant. We now have tools to build inclusive products and services for an estimated 25% of the population. What about the other 75%?
As accessibility professionals, we understand unique experiences and needs. We are best equipped to expand customer research and design at our companies. Universal design was described as a one size fits all solution. Inclusive design is one size fits one. Intersectional design is one size fits one, but also accounts for price, texture, availability, cultural appropriateness, and more.
This presentation introduces the next layer of inclusive design; one that recognizes trauma.
Trauma-Informed Design (TID) started in education, health, and community spaces. It focuses on the person’s experiences, recognizing trauma’s impact, anxiety, and restoring personal control. Architects embraced TID to develop spaces that are comfortable instead of confrontive.
While the earlier stages of TID focused on individualized experiences, we can still take the principles and apply them to web and mobile application design. This is especially critical for emerging AI powered experiences where transparency and collective understanding are rarely considered.
Panel at the 2020 Restorative Design Conference, on the topic of "Trauma-Informed Design."
This panel discusses definitions of trauma, some of the ways traditional human-centered design practices might cause harm by triggering past trauma or even creating new trauma, how to create safety in our engagements with communities, and how designers might bring a trauma-informed lens to their work.
Trauma experience(s) can create a state of severe-chronic stress disrupting cognitive, emotional, social and physical development. Studies show that it is a catalyst for the majority of society’s mental/physical illnesses (including addiction, anxiety, depression, co-occurring issues) which can culminate into early death. The mind/body link of trauma will be explored as well as treatment approaches.
-Understand how trauma can create a “3rd degree emotional burn” which can
lead to destructive thoughts, choices and relationships.
-Discover how this “emotional burn” can lead to addictions and other
“using to soothe” behaviours.
-Can traumatic experiences actually shorten your life? You’ll be
surprised what some studies have shown.
HISTORICAL TRAUMA AMONG NATIVE AMERICANS
Presented by:
Dr. Tami De Coteau, PhD
Licensed Clinical Psychologist
DeCoteau Trauma-Informed Care & Practice, PLLC
www.decoteaupsychology.com
Present Day Trauma
Poverty, Violence, Suicide, Inadequate Education, Substance Abuse, Inadequate Health Care, etc.
Historical Trauma
Genocide
Indian Boarding Schools
Government Agencies
Centralized Authority, etc
London iCAAD 2019 - Carlos Martinez -2 HOUR WORKSHOP: EXPERIENTIAL THERAPY: H...iCAADEvents
Many of the wounds people sustain in developmental trauma occur when the right brain is developing, which is tied to the autonomic nervous system and the polyvagal nervous system. While talk therapy can be helpful in recovery from trauma and addiction, many of the therapies we employ as practitioners can be improved upon by using techniques that access the right side of the brain, where the original traumas occurred.
Humans Not Zombies: Identity-Based Content Strategy for More Engaging WebsitesMelissa Eggleston
What content mistakes do organizations make on their websites that cause them to look like zombies? The living dead are mindless, indistinguishable, and confused—similar to bad websites. The best organizations and websites are more like empathetic humans and less like self-absorbed zombies. Using real-world good and bad examples from the higher ed and nonprofit worlds, we’ll discuss how to humanize the content on our websites.
Sharing new research and field-tested advice, we’ll cover:
- why identity (and not brand) should be the focus for universities and nonprofits
- the high-level ideas of identity-based content strategy
- the nitty-gritty details (and great value!) of page-level content strategy and how to do it
- how to avoid deadly mistakes that make you look inhuman
Organizations serving victims of trauma may have multiple touchpoints with clients. One of the first may be the agency’s website. When people come to your website, are you helping them feel empowered? Or are you aggravating the symptoms of trauma itself?
Considering the overlapping principles of user experience (UX) and SAMHSA’s Six Key Principles of a Trauma-Informed Approach, NCCADV has examined what a trauma-informed website would look like. We will share about building trust, ensuring safety, and much more.
Keeping in mind the neurological, social, and physiological effects of trauma and IPV, we will review what website features may be most user-friendly and what’s likely just frustrating. We’ll look at real world website examples, both positive and negative, from NCCADV and agencies throughout the country. Webinar participants will gain practical suggestions and free tools to make effective changes to improve their websites immediately.
EdUI 2016: How to Implement Low-Tech, High-Impact Usability TestingMelissa Eggleston
You already know the value of usability testing. But how do you convince everyone else?
This mini-workshop will explain what has worked for facilitators Julie Grundy, Information Architect and UX Designer, Duke University, and Melissa Eggleston, Consultant.
We will help attendees gain confidence in their ability to bring usability testing into their organization—despite little resources and time.
Our goal is to arm each attendee with a practical guerrilla testing approach and a feeling that they can beat down the bureaucracies of higher ed.
Participants will learn how to sell and conduct a usability test with minimal resources. They will also create a script in the workshop, customized to their institution.
Non-profits and small businesses often need specialized skills that don’t exist within their staff. You may depend on content creators such as designers, writers, photographers, and videographers to help with your website and other communication channels. Often these outside people aren’t managed very well, and projects can become an unpleasant challenge.
The key to great relationships with outside talent is understanding and empathy. This leads to better project outcomes and less stress throughout the process for all. This prevention shares research I’ve conducted with freelancers through interviews and surveys. Learn what content creators want from management!
The Zombie Cure: Content Strategy for Better WebsitesMelissa Eggleston
What do zombies have in common with bad websites? Learn here how to avoid being like the undead. Let your authentic identity come through with the help of some of these practical suggestions.
What Analytics Won't Tell You: Get Essential Insights for Content and DesignMelissa Eggleston
Analytics alone leave out the context and “the why” of people’s behavior. Learn practical ways to supplement your analytics and make smarter decisions about the content and design of your websites and apps.
Learn the importance of empathy as well as essential "dos and don'ts" when working with content authors (writers, photographers, videographers and designers) Presentation given at Lavacon 2015 by Melissa Eggleston.
Are you designing your websites with users in mind? Here are slides from my talk about user experience at the Digital Marketing for Business Conference in Raleigh, NC, in May 2015. This contains some high-level concepts to keep in mind as well as practical tips.
Here are my photography/usability slides from WordCamp Atlanta 2015. Full video at of the talk at: http://wordpress.tv/2015/05/01/melissa-eggleston-top-strategies-for-better-photography-on-your-website/
I cover the characteristics of great photos and discuss how users engage with photography online. See the accompanying video or it may not make sense.
Feel free to contact me with any questions.
Making a website easy for your visitors to navigate and use is essential for improving engagement. Understanding usability principles can inform your design and content decisions to make websites more user friendly and successful. Based on a review of publicly available usability research, we discuss what we know about users in terms of both big-picture concepts and nitty-gritty details. By Melissa Eggleston
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.
13. Long-Lasting Effects
The emotional experience of psychological trauma
can have long-term cognitive effects.
The hallmark symptoms of PTSD involve alterations
to cognitive processes such as memory, attention,
planning, and problem solving.
Source: National Institutes of Health
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3466464/
15. What is “Trauma-informed”?
Recognizing that people often have many
different types of trauma in their lives.
Adapted from The Trauma-Informed Project
http://www.traumainformedcareproject.org/
16. What is “Trauma-informed”?
Recognizing that people often have many
different types of trauma in their lives.
Being careful in interactions as people are
often re-traumatized by well-meaning
caregivers and community service providers.
Adapted from The Trauma-Informed Project
http://www.traumainformedcareproject.org/
17. SAMSHA Principles
1. Safety
2. Trustworthiness and Transparency
3. Peer Support
4. Collaboration and Mutuality
5. Empowerment, Voice and Choice
6. Cultural, Historical, and Gender Issues
Source: Substance Abuse and Mental Health
Services Administration (SAMHSA)
18. How can we apply these
principles to design work
and practice?
19. SAMSHA Principles Overlap with UX Principles
1. Safety
2. Trustworthiness and Transparency
3. Peer Support
4. Collaboration and Mutuality
5. Empowerment, Voice and Choice
6. Cultural, Historical, and Gender Issues
Source: Substance Abuse and Mental Health Services
Administration (SAMHSA)
23. Want to Learn More?
Join us for our trauma-informed design monthly calls.
Email me to be added to the Google group list.
melissa@birdcallux.com
List of resources on the Birdcall blog
https://www.birdcallux.com/blog/resources-for-trauma-in
formed-ux-design-talk