The document discusses Michael Porter's views on operational effectiveness versus strategy. It notes that while operational effectiveness focuses on improving processes, strategy involves choosing a unique set of activities to deliver value to customers. It provides examples of companies like Southwest Airlines and IKEA that have established strong strategic positions. Strategic positions can be based on customer needs, products/services, or customer access. The document emphasizes that strategy is about combining activities in a way that locks out imitation and creates a sustainable competitive advantage.