Aino is an app that aims to provide a one-stop solution for customers to manage interactions with multiple service providers through a simple mobile interface. It allows customers to schedule callbacks, track service histories, and manage customer identification data in one place without long wait times. The app also aims to help businesses by enabling better call management, reducing average handle times, and saving up to 10% of customer service budgets through improved processes. Aino works by allowing customers to search for and add preferred brands, then register complaints, requests or queries and schedule or request immediate callbacks to streamline communication with customer service agents.

1. Click Karo | Connect Karo
www.ainoapp.io

2. Our Vision
www.ainoapp.io
One Ecosystem that will enable all brands to provide a
‘proactive’ and ‘present’ customer experience to all.
One Ecosystem that will make voice touch point between
brands and customers ‘efficient’ and ‘hassle-free’.

3. Customer Service Trends (2015-16)
Proactive
Customer Care
MOBILE FIRST
Smartphones are
climbing the podium of
Customer choice when it
comes to customer care.
PROACTIVE
CUSTOMER CARE
“He who gives
when he is
asked has
waited too long.”
SMART
MACHINES
Smart machines
enable mass
personalization.
Reference : www.wds.co/10-trends-2015/
DARWINIAN
CUSTOMER
EXPERIENCE
Adapting to change is
not a choice. it’s a
prerequisite for
survival.
RE-HUMANIZING
CARE
The year of the
super-human
care experience.
The year
that talking to
tech gets easier.
SPEAK TO ME

4. Customers Pain Points
for multiple service
providers
(especially during
peak hours)
Multiple Service
Providers
Multiple CC
Numbers to
manage
for the same issues
Multiple
CINs to Manage
Long IVR Wait
Time Multiple follow
ups/status checks
Multiple CC
Numbers to
manage

5. Aino for Customers (Solution)
A simple, easy to use mobile app that connects customers with brands at ONE click
Schedules & lets them
decide the best and the
most convenient time for
interaction with their
brand
Tracks History, Easily manage
multiple interactions with
multiple Service Providers
Saves Time, No IVR Wait
Time, especially during
peak hours
One Place to
record all Service Provider’s
Customer Identification
Data

6. Better Agent
Utilization due to
better call
management, esp
during peak times
Reduction in call
abandon issue, as
call logs are
queued in a smarter
way
Save up to 10% on
CS Budget, due to
better process
management
Reduce AHT by at
least 40 seconds on
Customer
Identification, Issue
Identification
A unique solution that will link a customer’s request, with that of Service Provider’s backend call management software. Cutting
edge technology to allow seamless integration of information between customers & service providers.
Provides Superior Customer Experience to the
customers, at the click of a button
Better Agent Utilization
due to better call management,
especially during peak times
Reduce AHT by at least
40 seconds
on Customer Identification,
Issue Identification
Save up to 10% on CS Budget,
due to better process
management
Reduction in call abandon
issue,
as call logs are queued in a
smarter way
Aino for Businesses

7. Aino – How it works?
www.ainoapp.io
Customer can search and
add any brand as
preferred brand
Customer can select
his/her preferred brands

8. All interaction types are bifurcated into
three categories – Query, Request,
Complaint.
Any sub-issue type can be automated
by Self Service Options – for eq –
nearest dealership, service request,
bill payment etc.
Brand Page - Details
Customer can swipe left and
schedule a call-back as per their
convenience.
Customer can save and manage
multiple Product Unique Identifier
numbers from one page itself.
Customer can register his complaint,
request for information or ask a query
from 1 page itself. At any point,
customer can request for a call back
from the concerned brand. Agents will
get all the required information as per
customer selection on this page.
Customer can swipe right and request
for an immediate call-back.

9. Visit Us
Website:- www.ainoapp.io
Facebook:-https://www.facebook.com/ainoapp/
Linkedin:- https://www.linkedin.com/company/aino-app
Twitter:- https://twitter.com/ainoapp
Google+ :- https://plus.google.com/+AinoappIo

10. Visit Us
Website:- www.ainoapp.io
Facebook:-https://www.facebook.com/ainoapp/
Linkedin:- https://www.linkedin.com/company/aino-app
Twitter:- https://twitter.com/ainoapp
Google+ :- https://plus.google.com/+AinoappIo