The document outlines the typical elements that make up the customer experience program offered by Into the Blue consulting. The program includes workshops, training sessions, and collaborative support to help businesses better understand their customers. The key elements of the program involve discovering the current customer experience through employee interviews and mystery visits, educating all employees on customer experience, creating a shared company vision and values, gathering customer feedback, mapping the customer journey, and establishing metrics to measure progress. The overall goal is to develop an engaged workforce and a tailored plan to enhance the customer experience delivered by each business.