1. Letter of recommendation for Ms. Nealie Morgan
To whom it may concern;
I have had the unique privilege of working with Nealie Morgan for the past seven years. Ms. Morgan
was instrumental in building a quality oriented operation center utilizing her skills of enthusiasm, self-
reliance and uncompromised ethics. She was promoted quickly throughout her tenure with Veracity
as she showed the willingness to challenge the status quo, build successful teams and consistently
promote company objectives. Nealie is a truly authentic leader with a can do demeanor. She is
organized yet flexible, optimistic yet realistic and engaging but tough when the situation called for it.
Nealie consistently demonstrated creative leadership ability and a desire to continuously improve the
customer experience. I heartily endorse her for any leadership position your organization may be
looking to fill.
Nealie is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is
unparalleled, and it is because of her excellence in this area that she was repeatedly selected to
mentor new employees. Nealie multitasks effectively and is able to handle a high-volume workload.
She routinely surpassed my expectations. Her self-initiated reporting and data analysis were always
accurate and thought provoking.
Of particular value to us as a start-up organization was Nealie’s team player mind-set, enthusiastic
embrace of change, ability to work with minimal supervision and unwavering commitment to
exceeding customer expectations. I regularly received unsolicited praise from customers and staff
member’s commending Nealie’s outstanding level of service, professionalism and follow-through.
Organized and diligent, Nealie quickly learned multiple technology systems and software programs
that were unfamiliar to her when she first started with Veracity. She also attended optional
professional-development seminars, community brand expansion events and process improvement
conferences.
Her communication skills obtained while earning her marketing degree greatly assisted the
organization in educating customers and staff upon the release of new product initiatives. Nealie was
always able to gain company-wide support with flawless direction and timely communication.
Nealie is a hardworking, top-performing professional. She has my highest recommendation, and I am
happy to furnish more details if you would like additional information.
Sincerely,
Joseph P. Cohane
Founder and Former Executive Chairman
Veracity Payment Solutions