This document outlines different levels of products and classifications of products. It discusses 5 levels of a customer-value hierarchy for a product from the core benefit to augmentations that exceed expectations. Products are also classified based on durability, tangibility and use as consumer or industrial goods. Consumer goods include staples, impulse goods, emergency goods, shopping goods that are homogeneous or heterogeneous, and specialty goods. Industrial goods include materials and parts, capital items, and supplies and business services.