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Characteristicsofproducts.
Product Levels: The
Customer-Value Hierarchy
• The fundamental level is the core benefit: the service or
benefit the customer is really buying.
• At the second level, the marketer must turn the core benefit
into a basic product.Thus a hotel
• At the third level, the marketer prepares an expected product,
a set of attributes and conditions
• At the fourth level, the marketer prepares an augmented
product that exceeds customer expectations.
• At the fifth level stands the potential product, which
encompasses all the possible augmentations
Product Classifications
Marketers classify products on
the basis of durability,
tangibility, and use
(consumer or industrial).
• Staples are convenience goods consumers
• Impulse goods are purchased without any planning or
search effort.
• Emergency goods are purchased when a need is urgent.
Shopping goods are those the consumer
characteristically compares on such bases as
suitability, quality, price, and style.
Homogeneousshoppinggoodsaresimilarinqualitybutdifferentenoughinpriceto
justifyshoppingcomparisons.
Heterogeneous shoppinggoodsdifferinproductfeaturesandservicesthatmaybe
moreimportantthanprice.
Specialty goods have uniquecharacteristicsor brand
identificationfor whichenough buyers
Unsought goods
INDUSTRIAL-GOODS
CLASSIFICATION
Materialsand parts aregoodsthat enterthe
manufacturer’sproduct completely.
Capital items are long-lasting goods that
facilitate developing or managing the
finished product.
Supplies and
business services
Supplies and business services are short-term
goods and services that facilitate developing
or managing the finished product.
What are the characteristics of products, and how do marketers,classify products.

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1:1制作英国伦敦大学毕业证(london毕业证书)学历学位证书原版一模一样1:1制作英国伦敦大学毕业证(london毕业证书)学历学位证书原版一模一样
1:1制作英国伦敦大学毕业证(london毕业证书)学历学位证书原版一模一样
 

What are the characteristics of products, and how do marketers,classify products.

  • 1.
  • 3. Product Levels: The Customer-Value Hierarchy • The fundamental level is the core benefit: the service or benefit the customer is really buying. • At the second level, the marketer must turn the core benefit into a basic product.Thus a hotel • At the third level, the marketer prepares an expected product, a set of attributes and conditions • At the fourth level, the marketer prepares an augmented product that exceeds customer expectations. • At the fifth level stands the potential product, which encompasses all the possible augmentations
  • 4.
  • 6. Marketers classify products on the basis of durability, tangibility, and use (consumer or industrial).
  • 7.
  • 8. • Staples are convenience goods consumers • Impulse goods are purchased without any planning or search effort. • Emergency goods are purchased when a need is urgent.
  • 9. Shopping goods are those the consumer characteristically compares on such bases as suitability, quality, price, and style. Homogeneousshoppinggoodsaresimilarinqualitybutdifferentenoughinpriceto justifyshoppingcomparisons. Heterogeneous shoppinggoodsdifferinproductfeaturesandservicesthatmaybe moreimportantthanprice.
  • 10. Specialty goods have uniquecharacteristicsor brand identificationfor whichenough buyers
  • 12. INDUSTRIAL-GOODS CLASSIFICATION Materialsand parts aregoodsthat enterthe manufacturer’sproduct completely.
  • 13. Capital items are long-lasting goods that facilitate developing or managing the finished product.
  • 14. Supplies and business services Supplies and business services are short-term goods and services that facilitate developing or managing the finished product.