This document discusses strategies for capitalizing on polarization around a brand. It provides examples of brands that have intentionally polarized audiences, such as Ryanair antagonizing customers to amplify its low-cost positioning. It also discusses an Indian television production company, Balaji Telefilms, known for its soap operas. While criticized by some, it has succeeded by catering to its core audience of homemaker women. The conclusion is that managers should not rely on average sentiment and should expect pockets of detractors to form, even for once popular brands, fueled by social media. Polarization can be exploited to serve core customer groups.