Slides from the Westcon Partner Recruit Event hosted at Microsoft UK Campus in Thames Valley Park, Reading on 18th September 2013.
An introduction to the reseller opportunity with Microsoft Lync as a communication platform, detailing sales and on-going revenue possible from Lync Enterprise Voice. In addition the complementary vendor solutions enabling Lync including Active Communications, Extreme Networks, Audiocodes, Jabra, Polycom and Plantronics. Plus the support services and value add available from Westcon to support a partner's new Lync business practice. Enquiries to marketing@westcon.co.uk / 01293 806021
The document discusses Microsoft's enterprise sales strategy and organization. It outlines key priorities around technologies like the optimized desktop, virtualization, productivity solutions, and industry applications. It describes the sales scorecard, metrics, and segmentation model used to organize different customer types. The specialist sales and corporate accounts teams are introduced along with their roles and leadership. Finally, it discusses the importance of joint engagement between Microsoft and its partners.
The document provides an overview of the key modules in Dynamics 365 Sales including basics, tracking customers, increasing sales, using playbooks, setting sales targets, sales management, product management, marketing campaigns, case management, managing data, reports, embedded intelligence features, integration with Outlook and Teams, and mobile apps. The modules cover functionality for managing accounts, leads, opportunities, quotes, orders, invoices, goals, forecasts, products, pricing, campaigns, cases, importing/exporting data, and reporting.
Dynamics Day 2017 Melbourne - Melbourne Racing Club Digital TransformationEmpired
Find out how Melbourne Racing Club leveraged Dynamics 365 to unify customer, events, ticketing and retail data to drive member and customer acquisition and retention through personalised and targeted marketing campaigns.
CRM stands for customer relationship management. Microsoft Dynamics is Microsoft's CRM product which aims to help businesses better understand their customers and transform digitally through applying intelligence to customer data. It has various products like Dynamics 365 for sales, marketing, customer service, and finance. Microsoft is a leader in the CRM market with over 140,000 employees and 17 million partnerships. It sees opportunities in cloud services and new partnerships, but faces threats from competitors like Salesforce.
Dynamics Day 2017 Melbourne: Dynamics 365 Enterprise operationsEmpired
Learn about the latest release of Microsoft Dynamics AX, hear about business leaders who are using ERP in the cloud to be successful and what you can expect from Microsoft's enterprise ERP team in the coming months.
Dynamics Day 2017 Perth : Dynamics 365 Making It RealEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
AsiaBiz Networks was established in 2001 and provides IT consulting and enterprise business software. Their flagship product, ServiSoft Enterprise Suite, was first developed in 2002 and helps companies manage customer relationships, sales, marketing, and other business functions. AsiaBiz Networks offers additional services including call center outsourcing, data analysis, trainings and workshops, and cloud-based solutions to support business intelligence and operational needs.
The document discusses Microsoft's enterprise sales strategy and organization. It outlines key priorities around technologies like the optimized desktop, virtualization, productivity solutions, and industry applications. It describes the sales scorecard, metrics, and segmentation model used to organize different customer types. The specialist sales and corporate accounts teams are introduced along with their roles and leadership. Finally, it discusses the importance of joint engagement between Microsoft and its partners.
The document provides an overview of the key modules in Dynamics 365 Sales including basics, tracking customers, increasing sales, using playbooks, setting sales targets, sales management, product management, marketing campaigns, case management, managing data, reports, embedded intelligence features, integration with Outlook and Teams, and mobile apps. The modules cover functionality for managing accounts, leads, opportunities, quotes, orders, invoices, goals, forecasts, products, pricing, campaigns, cases, importing/exporting data, and reporting.
Dynamics Day 2017 Melbourne - Melbourne Racing Club Digital TransformationEmpired
Find out how Melbourne Racing Club leveraged Dynamics 365 to unify customer, events, ticketing and retail data to drive member and customer acquisition and retention through personalised and targeted marketing campaigns.
CRM stands for customer relationship management. Microsoft Dynamics is Microsoft's CRM product which aims to help businesses better understand their customers and transform digitally through applying intelligence to customer data. It has various products like Dynamics 365 for sales, marketing, customer service, and finance. Microsoft is a leader in the CRM market with over 140,000 employees and 17 million partnerships. It sees opportunities in cloud services and new partnerships, but faces threats from competitors like Salesforce.
Dynamics Day 2017 Melbourne: Dynamics 365 Enterprise operationsEmpired
Learn about the latest release of Microsoft Dynamics AX, hear about business leaders who are using ERP in the cloud to be successful and what you can expect from Microsoft's enterprise ERP team in the coming months.
Dynamics Day 2017 Perth : Dynamics 365 Making It RealEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
AsiaBiz Networks was established in 2001 and provides IT consulting and enterprise business software. Their flagship product, ServiSoft Enterprise Suite, was first developed in 2002 and helps companies manage customer relationships, sales, marketing, and other business functions. AsiaBiz Networks offers additional services including call center outsourcing, data analysis, trainings and workshops, and cloud-based solutions to support business intelligence and operational needs.
Dynamics Day 2017 Brisbane: Dynamics 365 making it realEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
This company provides software that simplifies configuring, designing, and selling complex customized products. They have 25 years of experience in intelligent configuration and operate in several major markets through direct sales and resellers. Their revenue has grown steadily over the past 5 years, reaching 170 million SEK in 2014, with 245 customers and strategic partnerships with Salesforce and SolidWorks.
Sana Commerce provides an e-commerce solution that is fully integrated with Microsoft Dynamics and SAP ERP systems. The presentation discusses the benefits of taking an ERP-centric approach to e-commerce and leveraging the existing ERP system. It highlights 42 touchpoints that are seamlessly integrated, such as real-time ordering, pricing, and inventory visibility. Sana aims to provide a "shortcut to e-commerce" by offering a turnkey solution that can go live within 7 days for Dynamics and 15 days for SAP, addressing all critical integration points within a fixed budget.
IBM is committed to enhancing its partnership with business partners by:
1) Aligning more channel sales and technical resources to support partners and improve field engagement.
2) Improving programs and processes like deal registration to enhance the partner experience.
3) Helping partners develop new skills and opportunities in strategic areas like cloud, analytics, and mobility through resources like SoftLayer and IBM PartnerWorld University.
Dynamics Day 2017 Adelaide - Dynamics 365 Enterprise OperationsEmpired
Learn about the latest release of Microsoft Dynamics AX, hear about business leaders who are using ERP in the cloud to be successful and what you can expect from Microsoft's enterprise ERP team in the coming months.
Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/
Analytix Solutions provides white label and back office support solutions for agencies. Their white label solution allows agencies to rebrand Analytix's web marketing services under their own brand. This saves on development costs and allows agencies to expand their service offerings. Analytix also offers a back office support solution where they provide dedicated staff to agencies on an hourly basis to handle various marketing tasks. This solution aims to save agencies money by reducing their reliance on internal resources.
Microsoft Dynamics 365 for Operations is a business application that enables smarter and quicker decision making through real-time insights. It allows businesses to transform faster by redesigning processes and gives flexibility to grow operations globally through cloud-based scaling. The document discusses new features for manufacturing, supply chain management, and warehouse management that further improve process transformation, material availability checking, product variant management, vendor collaboration, and packing flexibility.
Go direct to consumer: How Trek brings bikes and gear directly to its B2C cus...SAP Customer Experience
Hear firsthand how consumer good company Trek Bicycle Corporation, the Premier bike brand, launched a centralized commerce shop giving customers direct access to their bikes and gear online. https://www.hybris.com/commerce
The document discusses Microsoft Dynamics 365 and AppSource. It provides an overview of what Dynamics 365 is, how it can save costs and what capabilities it provides compared to existing cloud solutions. It also describes AppSource as a destination for distributing apps, content packs and add-ins. The document outlines the licensing models for Dynamics 365, including available applications and pricing tiers for different organizations. Finally, it advertises the first Action Summit for Dynamics 365 taking place in October 2016 in Florida.
We’re all busy—and it’s a common theme in most professional workplaces—with people trying to get more done with finite time and resources. For a lot of firms today, a major challenge is making sure we’re spending our precious time making the most of every business opportunity by maximizing client relationships. Marketing & BD teams need to know if they’re focusing on the opportunities, RFI’s and RFP’s with the best potential; that they are managing their firm pipeline effectively; and they are giving everyone on the team the best tools for the job—wherever they are.
That’s why firms today are focused on creating great client relationships – they need to try to reduce complexity and make it easier to maximize opportunities, provide excellent client experiences, and grow the firm.
Why should a legal or accounting firm care? Because client experience and knowledge is increasingly important for firms of all sizes – across all client interactions.
Client experience…
…is what differentiates your firm
…is how you win and keep clients for the long-term
…is how you grow your firm …and in a world where clients are mobile and social, your reputation (& brand) is more important than ever.
Today you don’t have as many contact points as you used to have, and you have to make every one count. To thrive in this ultra-competitive environment firms of all sizes have to make client experience a priority. That is why you need Dynamics 365 and xRM! Visit our websites www.xRM4Legal.com, www.xRM4Accounting.com and www.xRM4Finance.com or email Dynamics@xRM.email
E-commerce doesn’t just happen. It takes a coordinated effort of several different parts of the organization including Sales, Marketing, IT, and Finance to make it run smoothly within an organization. In this session, leading e-commerce sellers will talk about how they developed their e-commerce teams to be able to respond quickly, efficiently, and effectively to multiple and varied buyer e-commerce integration requests.
Unleash Your B2X Potential with Flieger Plug & Play Based on SAP Hybris Solut...SAP Customer Experience
See how setting up individual B2X stores for your distributors and partners could help amplify your business and increase revenue. Learn how to implement effective B2X stores quickly, maximizing your returns. Your marketplace starts here. https://www.hybris.com
Like many organizations, Spark New Zealand realizes it needs to evolve to meet new customer expectations. Hear how Spark undertook that journey to digitally transform its business processes using SAP Hybris Commerce as well as other SAP Hybris solutions with help from SAP and partners. Learn what the team at Spark has achieved, how they have managed changes, and developed their playbook for success. Benefit from Spark’s experiences to jump-start or refine your digital transformation journey. Learn more: https://www.hybris.com/commerce
E-Commerce doesn’t just happen. It takes a coordinated effort of several different parts of the organization including Sales, Marketing, IT, and Finance to make it run smoothly within an organization.
In this session, leading e-commerce sellers will talk about how they developed their e-commerce teams to be able to respond quickly, efficiently, and effectively to multiple and varied buyer e-commerce integration requests.
Microsoft has re branded Dynamics CRM as Dynamics 365 for Sales in Dynamics 365. it is design to support the record keeping of the entire sale process. Dynamics 365 for Sales is an easy, agile and integrated CRM solution that enables you and your employees to make well-founded decisions, increase your turnover and provide a superior service to your customers.
Lisa Hornschemeier, SAP Commerce Leader at Microsoft, talks about how Microsoft is using SAP Hybris Billing as part of their order-to-cash commerce systems. https://www.hybris.com/commerce
This document discusses options for deploying Microsoft Lync, including on-premise, Office 365, and hybrid deployments. It notes that one size does not fit all and different organizations may prefer different deployment models depending on their needs and environment. The document also provides an overview of the key capabilities and benefits of Lync, such as reducing costs through converged communications, increasing employee productivity and customer satisfaction through unified communications and collaboration tools, and extending communications reach through integration with Skype and mobility features.
Assessment of best practices and processes followed by IBM in their Sales Management cycle. An interaction with IBM employees on significance of IBM's renowned "Signature Selling Method"
Dynamics Day 2017 Brisbane: Dynamics 365 making it realEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
This company provides software that simplifies configuring, designing, and selling complex customized products. They have 25 years of experience in intelligent configuration and operate in several major markets through direct sales and resellers. Their revenue has grown steadily over the past 5 years, reaching 170 million SEK in 2014, with 245 customers and strategic partnerships with Salesforce and SolidWorks.
Sana Commerce provides an e-commerce solution that is fully integrated with Microsoft Dynamics and SAP ERP systems. The presentation discusses the benefits of taking an ERP-centric approach to e-commerce and leveraging the existing ERP system. It highlights 42 touchpoints that are seamlessly integrated, such as real-time ordering, pricing, and inventory visibility. Sana aims to provide a "shortcut to e-commerce" by offering a turnkey solution that can go live within 7 days for Dynamics and 15 days for SAP, addressing all critical integration points within a fixed budget.
IBM is committed to enhancing its partnership with business partners by:
1) Aligning more channel sales and technical resources to support partners and improve field engagement.
2) Improving programs and processes like deal registration to enhance the partner experience.
3) Helping partners develop new skills and opportunities in strategic areas like cloud, analytics, and mobility through resources like SoftLayer and IBM PartnerWorld University.
Dynamics Day 2017 Adelaide - Dynamics 365 Enterprise OperationsEmpired
Learn about the latest release of Microsoft Dynamics AX, hear about business leaders who are using ERP in the cloud to be successful and what you can expect from Microsoft's enterprise ERP team in the coming months.
Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/
Analytix Solutions provides white label and back office support solutions for agencies. Their white label solution allows agencies to rebrand Analytix's web marketing services under their own brand. This saves on development costs and allows agencies to expand their service offerings. Analytix also offers a back office support solution where they provide dedicated staff to agencies on an hourly basis to handle various marketing tasks. This solution aims to save agencies money by reducing their reliance on internal resources.
Microsoft Dynamics 365 for Operations is a business application that enables smarter and quicker decision making through real-time insights. It allows businesses to transform faster by redesigning processes and gives flexibility to grow operations globally through cloud-based scaling. The document discusses new features for manufacturing, supply chain management, and warehouse management that further improve process transformation, material availability checking, product variant management, vendor collaboration, and packing flexibility.
Go direct to consumer: How Trek brings bikes and gear directly to its B2C cus...SAP Customer Experience
Hear firsthand how consumer good company Trek Bicycle Corporation, the Premier bike brand, launched a centralized commerce shop giving customers direct access to their bikes and gear online. https://www.hybris.com/commerce
The document discusses Microsoft Dynamics 365 and AppSource. It provides an overview of what Dynamics 365 is, how it can save costs and what capabilities it provides compared to existing cloud solutions. It also describes AppSource as a destination for distributing apps, content packs and add-ins. The document outlines the licensing models for Dynamics 365, including available applications and pricing tiers for different organizations. Finally, it advertises the first Action Summit for Dynamics 365 taking place in October 2016 in Florida.
We’re all busy—and it’s a common theme in most professional workplaces—with people trying to get more done with finite time and resources. For a lot of firms today, a major challenge is making sure we’re spending our precious time making the most of every business opportunity by maximizing client relationships. Marketing & BD teams need to know if they’re focusing on the opportunities, RFI’s and RFP’s with the best potential; that they are managing their firm pipeline effectively; and they are giving everyone on the team the best tools for the job—wherever they are.
That’s why firms today are focused on creating great client relationships – they need to try to reduce complexity and make it easier to maximize opportunities, provide excellent client experiences, and grow the firm.
Why should a legal or accounting firm care? Because client experience and knowledge is increasingly important for firms of all sizes – across all client interactions.
Client experience…
…is what differentiates your firm
…is how you win and keep clients for the long-term
…is how you grow your firm …and in a world where clients are mobile and social, your reputation (& brand) is more important than ever.
Today you don’t have as many contact points as you used to have, and you have to make every one count. To thrive in this ultra-competitive environment firms of all sizes have to make client experience a priority. That is why you need Dynamics 365 and xRM! Visit our websites www.xRM4Legal.com, www.xRM4Accounting.com and www.xRM4Finance.com or email Dynamics@xRM.email
E-commerce doesn’t just happen. It takes a coordinated effort of several different parts of the organization including Sales, Marketing, IT, and Finance to make it run smoothly within an organization. In this session, leading e-commerce sellers will talk about how they developed their e-commerce teams to be able to respond quickly, efficiently, and effectively to multiple and varied buyer e-commerce integration requests.
Unleash Your B2X Potential with Flieger Plug & Play Based on SAP Hybris Solut...SAP Customer Experience
See how setting up individual B2X stores for your distributors and partners could help amplify your business and increase revenue. Learn how to implement effective B2X stores quickly, maximizing your returns. Your marketplace starts here. https://www.hybris.com
Like many organizations, Spark New Zealand realizes it needs to evolve to meet new customer expectations. Hear how Spark undertook that journey to digitally transform its business processes using SAP Hybris Commerce as well as other SAP Hybris solutions with help from SAP and partners. Learn what the team at Spark has achieved, how they have managed changes, and developed their playbook for success. Benefit from Spark’s experiences to jump-start or refine your digital transformation journey. Learn more: https://www.hybris.com/commerce
E-Commerce doesn’t just happen. It takes a coordinated effort of several different parts of the organization including Sales, Marketing, IT, and Finance to make it run smoothly within an organization.
In this session, leading e-commerce sellers will talk about how they developed their e-commerce teams to be able to respond quickly, efficiently, and effectively to multiple and varied buyer e-commerce integration requests.
Microsoft has re branded Dynamics CRM as Dynamics 365 for Sales in Dynamics 365. it is design to support the record keeping of the entire sale process. Dynamics 365 for Sales is an easy, agile and integrated CRM solution that enables you and your employees to make well-founded decisions, increase your turnover and provide a superior service to your customers.
Lisa Hornschemeier, SAP Commerce Leader at Microsoft, talks about how Microsoft is using SAP Hybris Billing as part of their order-to-cash commerce systems. https://www.hybris.com/commerce
This document discusses options for deploying Microsoft Lync, including on-premise, Office 365, and hybrid deployments. It notes that one size does not fit all and different organizations may prefer different deployment models depending on their needs and environment. The document also provides an overview of the key capabilities and benefits of Lync, such as reducing costs through converged communications, increasing employee productivity and customer satisfaction through unified communications and collaboration tools, and extending communications reach through integration with Skype and mobility features.
Assessment of best practices and processes followed by IBM in their Sales Management cycle. An interaction with IBM employees on significance of IBM's renowned "Signature Selling Method"
The document discusses Microsoft's Business Productivity Online Suite (BPOS), a cloud-based productivity and collaboration solution. It provides an overview of BPOS features and benefits, targeting mid-market and enterprise customers. It also outlines the partner opportunity, including recurring revenue from advisory fees, new consulting services, and growing annuity revenues through customer subscriptions. Partners can sell BPOS to acquire new customers and expand into new business areas and revenue streams.
Microsoft Lync: Integrating with or Replacing CiscoPerficient, Inc.
This document discusses options for integrating Microsoft Lync with existing Cisco voice infrastructure. There are three main integration approaches covered: 1) using a client-side plugin which adds softphone capability to the Lync client but has management and user experience downsides; 2) remote call control via a Cisco presence server which provides click-to-call functionality but is also complex and expensive; and 3) direct SIP trunking which allows clean separation between Lync and Cisco systems without extra management layers but lacks phone presence integration. The document recommends evaluating user needs and selecting the best option on a case-by-case basis.
Your customers are implementing a procurement solution. Learn how to change beliefs, shift thinking, and drive conversations and change within your company to shift from operationally focused e-commerce to customer-centric digital commerce and help your company flourish. You'll also gain insights into how to get to the future and create a change organization.
Evolución de los sistemas BSSOSS en el sector de las TelecomunicacionesDaniel Osorio
This document discusses transforming the customer experience through operational excellence. It argues that operational excellence is an effective strategy to improve the customer experience. The key factors for success include making it a transformational journey, acting concretely, taking a business process-driven approach, and leveraging telecom and IT converged processes, solid architecture, and best-of-suite solutions. HP's approach involves business consulting, global delivery factories, transformation governance, and software solutions to help customers achieve operational excellence and transform the customer experience.
Odată ce un client este convins să folosească Skype for Business / Microsoft Teams pentru comunicații unificate, întrebarea rămâne: să nu fie cloud sau nu?
Majoritatea companiilor ar putea să nu poată efectua o tranziție drastică la CloudPbx (Phone System) într-un timp foarte scurt. În timp ce abordarea pură a cloud-ului este calea viitorului, va dura ceva timp pentru a ajunge acolo, în special la nivel global.
De-a lungul anilor, întreprinderile au construit o dependență de sistemele lor vechi și de furnizorii de servicii, iar abordarea cloud pură nu poate permite o migrație ușoară.
Cea mai bună modalitate de a proteja investițiile curente ale companiilor (asigurând totodată un set complet de funcții de voce pentru acestea și garantând că toate filialele companiei din întreaga lume sunt deservite și respectă aceleași reglementări) este o soluție hibridă care oferă cele mai bune din ambele lumi și permite beneficiile UC astăzi, cu o migrare sigură și fără probleme la voce în cloud când va fi disponibilă.
1) The document outlines several events held by OPAP and Microsoft between 2017-2018, ranging from large roadshows with thousands of attendees to more selective launches.
2) The largest events include a roadshow hosted by OPAP that reached over 3,000 attendees across 5 Greek cities, and an "OPAPleague" celebration event that drew 1,300 people.
3) Microsoft events summarized include the launches of Visual Studio 2010, Office 2010, Office 365, and an annual Partner Ecosystem Conference, with attendees generally in the hundreds for each.
15th December 2016 - Microsoft Paddington Vuzion Awareness EventVuzion
How you can become a complete cloud solution provider and future proof your business. Here we cover:
- Updates on the latest SMB and channel market trends
- An in-depth understanding of how to make Microsoft’s Cloud Solution Provider Programme (CSP) work for you
- Insights into how to future proof your business – transitioning to solution-led propositions and managing customers’ lifecycles
- How to build more compelling solutions and increase your profit on cloud services
- In-depth insights into Office 365 and Microsoft’s Cloud Platform, Azure – learn how you can generate opportunities in 2017
The Missing Lync: SimpleSignal & Microsoft Lync IntegrationSimpleSignal
Whether your customers need basic SIP connectivity for premise-based Lync installations, a fully-managed hosted Lync integration or a hybrid SIP and hosted solution, SimpleSignal offers a Lync integration that will fit their needs. In this webinar, you will learn how SimpleSignal is integrating our HD quality voice communications with hosted Microsoft Lync and Microsoft Exchange for a truly unified communications suite.
This webinar, "The Missing Lync" will explain:
- How to provide a turnkey hosted Lync solution with enterprise hosted PBX to your customers
- Why businesses are taking advantage of SimpleSignal's fully integrated Lync offering
- What voice integration options are available to help your customers improve their business communications
Microsoft Lync and ShoreTel UC Competitive+AnalysisJeff Thorp
Microsoft Lync and ShoreTel UC are two unified communications solutions compared in the document. Microsoft Lync 2013 consists of Lync Online, Lync Hosting Pack v2, and Lync Server, while ShoreTel offers its UC platform and hosted VoIP solution ShoreTel Sky. While Lync Online offers strong collaboration features, it lacks robust enterprise voice capabilities and relies on partners. ShoreTel Sky provides over 90 enterprise voice features with a 99.99% uptime SLA. Lync Hosting Pack v2 also lacks advanced voice features and relies on third party service providers for support and updates. ShoreTel is positioned as a more reliable and full-featured UC provider compared to the partner-reliant options from Microsoft.
Cisilion Skype for business event Oct 2015Cisilionltd
We covered the below:
From Lync 2010 to Lync 2013 to Skype for Business: What has changed?
Why move from Lync to Skype for Business?
What does E5 and voice in the Cloud mean for your company?
Best performance for your Microsoft solution by Kemp Technologies
The document is a presentation about Microsoft Lync Server 2010. It discusses how Lync Server 2010 delivers value by enabling quick adoption through ease of use and integration with Microsoft Office. It reduces costs through converged communications. It eases deployment through interoperability and extensibility. Key features highlighted include instant messaging, conferencing, voice capabilities, manageability tools, support for a wide range of devices, and integration with business processes.
O365Engage17 - Skype for Business Cloud PBX in the Real WorldNCCOMMS
Skype for Business Cloud PBX provides calling features and PSTN connectivity options for Office 365 users without the need for an on-premises PBX. It offers core features for knowledge workers as well as call queues, auto attendants, and reporting tools for administration in the cloud. Users can connect to PSTN networks either through Microsoft which provides the connectivity, by connecting an existing on-premises Skype for Business deployment, or through a Cloud Connector Edition appliance to bridge the on-premises PBX to the cloud.
- Friends Circle Ltd. is a leading internet service provider in Bangladesh that provides fiber optic broadband internet connections and services.
- It has automated departments, a fiber optic backbone network within Dhaka, and covers most of Dhaka through underground cabling.
- Its vision is to be the largest broadband service provider in Dhaka and facilitate ICT use across the Bangladeshi economy.
This document discusses how partners can develop managed services businesses to capitalize on the transition to cloud computing. It provides the following key points:
1. VARs and system integrators can partner to increase their reach to business customers and capabilities in their target markets by offering cloud-based assessments and managed services.
2. Offering managed services provides partners with consistent revenue streams without upfront costs while increasing customer loyalty, reducing costs, and enhancing margins.
3. Successful partnerships select partners that can provide strategic relationships, NOC and trouble call integration, and seamless customer experiences.
4. Companies like Presidio Networks and Orange Business Services demonstrate how partners have developed profitable managed networks and cloud services businesses through
Unified Communications
The integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging.
Unified Communications - Collaborative services that deliver greater busines...Exponential_e
Unified Communications - Collaborative services that deliver greater business efficiency
Built on Exponential-e’s fully resilient platform, our UCC offering includes presence, IM, voice, video and collaboration tools - and we believe reflects the next generation in telephony communications.
Growing Interest in Cloud Based Digital Experiences -- An IDC and IBM Digital...IBM Digital Experience
As marketing, commerce, and customer service continue to shift to digital channels — and as an increasingly greater share of an organization's revenue comes from digital business — organizations have become acutely aware of the need for an enterprise digital experience platform. Such a platform enables them to quickly and cost effectively create, manage, and deliver cross-channel, cross-device digital experiences to their various constituents; measure the effectiveness of the experiences; and optimize the experiences based on analytical insights.
Organizations are increasingly turning to platforms such as IBM Digital Experience on Cloud to meet today's digital business requirements. As IDC's research has shown, organizations that use IBM Digital Experience have realized significant business benefits, including increased revenue and quicker time to market, reduced costs and improved staff productivity, and increased customer and employee engagement.
Join us in this live webinar to:
1. Hear directly from IDC on their latest IBM Digital Experience on Cloud Business Valuation report
2. See live demonstrations of the latest features that IBM Digital Experience on Cloud solutions can provide to companies looking to capitalize on their digital transformations
IAUG Converge2013 Avaya CEO Kevin Kennedy June 4 2013 KeynoteAvaya Inc.
Beyond Convergence discusses Avaya's focus on becoming the preferred provider of open mobile enterprise collaboration platforms through software and services. It outlines examples of how Avaya is helping customers meet challenges through innovation, investment flexibility, leadership, and client experience improvements. Specific case studies show benefits customers achieved through managed services, HD video conferencing, contact center upgrades, and Avaya's role as a networking partner for the Olympics. The document emphasizes Avaya's commitment to customer support and transitioning to address industry changes.
Similar to Westcon Lync Recruit Event 18-9-13 (20)
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
AI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdfTechgropse Pvt.Ltd.
In this blog post, we'll delve into the intersection of AI and app development in Saudi Arabia, focusing on the food delivery sector. We'll explore how AI is revolutionizing the way Saudi consumers order food, how restaurants manage their operations, and how delivery partners navigate the bustling streets of cities like Riyadh, Jeddah, and Dammam. Through real-world case studies, we'll showcase how leading Saudi food delivery apps are leveraging AI to redefine convenience, personalization, and efficiency.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
OpenID AuthZEN Interop Read Out - AuthorizationDavid Brossard
During Identiverse 2024 and EIC 2024, members of the OpenID AuthZEN WG got together and demoed their authorization endpoints conforming to the AuthZEN API
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
CAKE: Sharing Slices of Confidential Data on BlockchainClaudio Di Ciccio
Presented at the CAiSE 2024 Forum, Intelligent Information Systems, June 6th, Limassol, Cyprus.
Synopsis: Cooperative information systems typically involve various entities in a collaborative process within a distributed environment. Blockchain technology offers a mechanism for automating such processes, even when only partial trust exists among participants. The data stored on the blockchain is replicated across all nodes in the network, ensuring accessibility to all participants. While this aspect facilitates traceability, integrity, and persistence, it poses challenges for adopting public blockchains in enterprise settings due to confidentiality issues. In this paper, we present a software tool named Control Access via Key Encryption (CAKE), designed to ensure data confidentiality in scenarios involving public blockchains. After outlining its core components and functionalities, we showcase the application of CAKE in the context of a real-world cyber-security project within the logistics domain.
Paper: https://doi.org/10.1007/978-3-031-61000-4_16
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Westcon Lync Recruit Event 18-9-13
1. Lync Recruit Partner Event
18th September, 2013
Dawn Fenton
Sales Director – UC & Data Solutions
2. Welcome
Microsoft Lync 2013 is a
phenomenal advance in
Unified Communications,
connecting people across
devices and productivity
scenarios in a way that is
collaborative, consistent,
engaging and accessible,
from the living room to
the boardroom.
3. Today
Whatever your focus today…
…Westcon can take your Microsoft business to where you want to be tomorrow
One-to-one business planningComplementary Vendor Solutions
4. Agenda
10:00 - Welcome & Introductions
10:10 - Market Opportunity
10:30 - Lync 2013 Demonstration
10:50 - How Partners Make Money with Lync
11:05 - What role does Westcon play?
11:20 - Active Communications
11:35 - Break
11:50 - Support Programmes
12:00 - Extreme Networks
12:20 - Where next?
12:30 - Lunch & Speed Meetings
5. Product MarketingInternal Sales Pre-salesExternal Sales
Dawn Fenton
UC Sales Director
Scott
Somenthal
Account
Director
Carlos Costa
Account
Director
Shakeel
Khokhar
Account
Manager
Dionne
Wheeler
Account
Director
Spencer
Branton
Account
Director
Hayley Mills
Internal Sales
Team Leader
Rhys
Matthews
Internal
Sales
Sacha
Thompson
Internal Sales
Maia Adams
Internal Sales
Christian
Harkus
Internal Sales
Lee Evans
Senior
Solutions
Consultant
Dave
Richardson
Solutions
Consultant
Barry Ralph
Solutions
Consultant
Nick Wright
European
Product
Manager UC
Endpoints
Pete
Woodhams
European
Product
Manager UC
Infrastructure
Rob Watts
Senior
Marketing
Executive -
Lync
15. ♥ Love Lync
• Plus CAL growth 140% YoY (WW 90%)
• H1 Sales 129% of Budget, 1st in DM
• H1 Fully allocated revenue, $25M (21% YoY, 2nd
DM)
• FY12 Lync Adds, great for seeding voice but…
• LVSS more closely aligned to selling motion
• YTD 53K vs 32K, TQ in A13, EPG, CAM-S,
CTM…
• Voice lines shipped, NOT incumbent market share
• FY12Q1 12% FY13Q1 30%, Cisco 27%, Avaya
30%
• „Others‟ statistically not significant
16. ♥
£6.6BN* Lync UK Services Opportunity
*addressable market opportunity as of Oct 2012
• IM/P £1.4BN
• Conferencing £2.4BN
• Telephony £2.8BN
Opportunity across all workloads
Opportunity Segment Split
• UK VSB market 5-49 PCs, 24%
• UK SMB market 50-499 PCs, 36%
• UK Enterprise market 500+ PCs, 40%
Opportunity across all org. sizes
One third of new voice seats are Lync
• New seat acquisition grown 8% year
over year in last 12 months
• 50:50 split between commercial and
public sector organisations
Opportunity across all market sectors
Lync voice business grew 45% in 2012
• In the next 12 months:
• Telephony expected growth is 72%
• Conferencing expected growth is 20%
• IM/P expected growth is 14%
24. ♥
Competency Benefits
• SIP and other Incentives
• Deployment Planning Services
• PSP Activation Kit
• Designated contact
• Visual Studio MSDN - 10 Premium
Subscriptions
• Advisory hours – 50 Hours
• Internal User Rights – 100
• TechNet Subscriptions – 3 Subscriptions
• Access to Partner Leaning Centre
• Partner Marketing Centre
• Free licensing, sales and technical support
• Technical Incident Support
Lync Campaign
25. Lync 2013 Demo
Lee Evans & Barry Ralph
Solutions Architects
Westcon Convergence
Lync Campaign25
26. How are Partners currently
making money with Lync?
Scott Somenthal
Account Director – Microsoft Lync
27. Generating Revenue in the
Lync Sales Process
Business
Value Network
Assessments
Pilots
Design &
Deployment
Support
Hardware
Resell &
Incentives
28. Lync sales opportunity:
Assessment services
Assessment services include
business productivity, workflow,
business value (ROI).
• Difficult to monetize, treat as pre-
sales activities
Network assessment services
are critical to successful voice
pilots and deployments.
• 30% - 40% gross margins
• This is a „must-have‟ service
offering
Business
Value Network
Assessments
Pilots
Design &
Deployment
Support
Hardware,
Software &
Incentives
29. Lync sales opportunity:
Pilots
Business
Value Network
Assessments
Pilots
(Voice)
Design &
Deployment
Support
Hardware,
Software &
Incentives
“Pilots drive business !!!”
• Successful pilots of the full
stack demonstrate Lync‟s
capabilities.
• Establish a toe-hold for
future Lync voice expansion
(the PBX / gateway
integration is already done)
• Typical deployment
scenarios are branch office,
mobile worker or limited
(250 seat) in-office.
30. Lync sales opportunity:
Design and deploy
Business
Value Network
Assessments
Pilots
(Voice)
Design &
Deployment
Support
Hardware,
Software &
Incentives
Bread and butter service
• Design, deploy,
acceptance testing
• Typically 50% - 70% of
project revenue
• Revenues scale with
project scope and
complexity
• 35% - 45% gross margins
Knowledge transfer can be
monetized
• Training
• Documentation
31. Lync sales opportunity:
Support services
Business
Value Network
Assessments
Pilots
(Voice)
Design &
Deployment
Support
Hardware,
Software &
Incentives
Support offers significant
revenues opportunities
• Voice buyers expect
support
• Potential for long term,
recurring revenue streams
• 30% - 45% gross margins
Many flavors of support
• Short term, post
deployment (£ for hours)
• Maintenance (multiple
blocks of hours)
• Remote managed services
(£/seat/month)
32. Lync sales opportunity:
Hardware and software
Business
Value Network
Assessments
Pilots
(Voice)
Design &
Deployment
Support
Hardware,
Software &
Incentives
Hardware
• Voice deployments need headsets,
desktop / conference phone,
gateways etc.
• Servers
• SBA
• Load Balancers
• Video end points
• 2% - 10% gross margins
• Establish relationships with
hardware vendors / distributors
Software incentives
• Microsoft solution incentive on net
new license sales
• 10% - 20% incentives
SIP Trunks
34. A Customer…
Goals:
• Double revenue in 2 years
• Reduced cost
• External guidance on strategy
• Automated ticketing system
500 People – 30 locations
• Head office: 300 people
• 29 branch offices:
6-7 people
• Disparate workforce
Challenges:
• Disparate workforce
• Multiple PBXs
• Aging platform
• High travel costs
• Growth of real estate
£13m – looking to
double in 2 years
35. Potential Solution
• Long term
value based
strategy on
UC and
Collaboration
• Single
centralised
UC Platform –
hybrid?
Double
Revenue
Reduce
Cost
Flexible
Licensing
Ticketing
System
New
Services
36. Let me show you the money….
Work through a typical deal: customer size, # seats, customer size, existing
h/w & s/w, skills available at the customer, other assumptions etc. Total £ Margin?
1 Services Audit (1), assessment (1), POC (1), design etc (2).
(Principle Consultant) Project installation (2), staging (1)
and training(2) etc. (Blended Rate - £1k per day)
£20,000 £5,000
2 Support, management
& maintenance income
Managed service contract, support or further development
etc. £5 Per user per month
£2,500 p/m
£30,000 p/a £7,500
3 Software Client (£90 Std/Ent/Plus and Client)
£45,000 £10,000*
4 Hardware ACS Server (£19k), Devices (400 handsets/ 100 headsets
£42k) £61,000 £12,000
5 Add-on sales Gateways, SIP trunks, SBA, Load balancers
£80,000 £16,000
£191,000 £50,500*Note SIP must be claimed via PSX.
Standard Lync is 10% / Enterprise Lync is 20%
Does not include CAL suites
Partner for all
38. Solution Incentives Programme (SIP)
Sell Transact Manage
Solution Incentives recognise and reward eligible partners for successful
Joint Solution Selling with Microsoft in strategic workloads.
Deploy
FY 13 Offerings: Windows 8, Lync, Application Platform,
Management & Virtualization
39. Earn Solution Incentives
10%
20%
Lync Enterprise
(Lync Enterprise Server,
Lync Enterprise CAL
Standalone, Plus CAL)
Lync Standard
(Lync Standard Server
Lync Standard CAL
Standalone)
EXAMPLE
First Yr
Revenue
Incentives
Lync Enterprise $50,000 $10,000
Lync Standard $50,000 $5,000
Total $100,000 $15,000
Business Rules
• Min. revenue: $5,000 year-1 billed
• Earn up to $50,000
• New or Add-On/True-Up License Sales
• All Volume License Programmes Included
• Excludes CAL Suites (Enterprise CAL Suites and Core CAL Suites)
Solution Incentives Programme (SIP)
40. So far this FY Microsoft have
paid, across 12 partners…
£252,436
43. Where are you on the journey to Lync
business enablement?
Microsoft
Partners
Exchange,
SharePoint,
Dynamics…
Traditional /
Legacy UC
Partners
Avaya, Cisco,
Siemens…
„Pure Play‟
Device
Partners
Audiocodes,
Plantronics,
Polycom,
Jabra…
UC
Partners
Lync &
Legacy
Integration
Legacy
+ Device
Add-on
44. What role does Westcon Play?
THE TEAM:
A fully accredited team of
specialists, perfectly aligned to
support growth for our partners
ACCELERATION:
Build a plan and walk you
through sign-up / accreditation
at a pace that suits you
ORCHESTRATION:
Pre-sales, Portfolio, Marketing,
Training, Post-sales Services,
programmes, Logistics, Credit
and more…
SIMPLIFICATION:
Access to a comprehensive
product suite and supporting
technologies, to increase your
revenue and customer touch
48. Professional Services
• Installation
• Maintenance
• Site Survey
• Pre-staging
• Project Management
• Consultancy
• Programming
Access multi-vendor accredited engineers &
resources with competitive day rates,
comprehensive Service Level Agreements, all from
a dedicated Support Team
50. Traditional Microsoft Lync design
QOE
Monitorin
g Archiving
CDR
Public
IM
Clouds MSNAOL
Yahoo
Remote
Users
DMZ
Federated
Businesses
Front-End Server
(IM, Presence)
Inbound
Routing
Outbound
Routing
PSTN
Backend
SQL server
Exchange
2010 Server UM
Voicemail
UC endpoints
Active
Directory
Voice Mail
Routing
PBX
Edge
Server
Data
Audio/
Video
SIP
Mediation Server
PRI
(SIP-PSTN GW)
52. ACS Portfolio…
• ACS Express M800
• Out-of-the-box running gateway with ACS Lync
• Full deployment on Mediant 800
• SIP BRI or PRI with 4 FXS
• Unique AD Connector
• Up to 100 users
• ACS Hardware Appliance: virtualized on Hyper-V
• Out-of-the-box running LYNC deployment
• Full deployment on one Dell rack server
• Unique AD Connector
• Up to 2500 users
• ACS Software Appliance (software only)
• Runs on virtual environment of customer
• Unique installer incl. unique AD Connector
• Full deployment of all roles
• Less than 3 hours
• Number of users as needed
53. Lync Simplified
Active Communications Lync Appliance
Single footprint without multiple servers
Out of the box solution
2 days implementation time
Active Directory Connector to integrate with
Enterprise network
No impact on Enterprise Active Directory
Admin tool to manage user settings like call
forwarding
Get Microsoft Voice competency in a box
54. • Enterprise Customers
• Proof of Concept box
• Lync Voice enabler for Branch Offices
• SMB
• Need for Unified Communications
• Microsoft “houses”
• Office365 Voice Enabler
• Upgrade from E3 to E4 just EUR2
• On-Premise Lync for UC
• Seamless integration SharePoint and Exchange Online
• Hosting Providers
• Requiring Voice On-Premise
ACS Markets
55. ACS Advantages for your customers…
• ACS is 110% Lync
• TCO
• Single Footprint
• Single Point of administration
• ACS appliance is an asset, i.e. depreciation over multiple years
• ICT
• No implications for Enterprise Forest
• Multiple AD connections
• Unified administration
• Easy deployment
• Short installation
• Remote Administration
• Controlled roll out within organization
63. Reseller Portal:
www.westcon.co.uk
• Latest Promotions
• Interactive Product Guides
• Events and Training
• Complimentary Vendors
• Reusable Marketing Materials
• Financial Services
• Product Information
• Competitive Intelligence
discoverUC.co
m
64. Digital Marketing and Collateral
Apps: Search: Westcon Library
published on Apple iTunes &
Google Play Store (soon Windows
8.1)
• 8 x „Tell Me About…‟ Guides:
overviews of vendor portfolios in
easy to read and understand
format
• 6 x Solution Briefs:
Deep dives on specific vendor
solutions
• Push updates for latest materials
65. Training
Lync Tech Airlift – 14-16 Oct [Full]
• Design Lync Pre-sales Workshop
Lync Sales Workshops
• Positioning benefits & competitive
• Multi-vendor messaging
• Coming Soon Q4
Westcon-hosted Vendor Training
Pre-register via your feedback form
Westcon Academy at www.westcon.co.uk
Westcon Academy
67. ♥
Join the communities
http://j.mp/lovelync lovelync@microsoft.com
Join the Westcon
& Love Lync
Linkedin groups
@WestconUC
@msftLync
#lync
Register for Lync
email updates
on your
feedback form
ukgo.ms/Qhn1v8
j.mp/westconlinkedin
83. We‟re interested – what next?
Research
Lync
Partner
Recruit
Event
1
Build
Agree
your Lync
Business
Plan
2
Engage
Sales
Training,
Pre-sales
Workshops
3
Market
Go to market
with Sales
& Marketing
execution
4
84. Your feedback
Feedback on
quality and
relevance of
content
Follow Up
Requests
Receive
Further
Information
Book
Westcon &
Vendor
Meetings
Business
Plan
Book
Sales
Training
Book
Pre-sales &
Engineering
Training
Marketing
Plan &
Assets
Content will be
shared with all
attendees by
email
86. Why Jabra?
Jabra named „Microsoft Communication Partner Award
2013 Finalist‟ for unwavering commitment to quality and
innovative solutions.
87. Why AudioCodes?
• Microsoft Gold Partner
• Working with Microsoft since inception of OCS/LCS
• The 1st Microsoft Certified Call Recording Application
Comprehensive Product and Service programme
simplifying the Voice-Enablement of Lync.
Partner on-boarding benefits include :
Deal Registration, Joint Marketing & Education
• Enhanced Voice Gateways & Session Border Controllers
• Resilient Branch and Survivable Branch Appliances (RBA/SBA)
• Lync Certified IP Phone endpoints
• Call Recording, Auto Attendant and network monitoring applications
• Professional Services including Network Voice Readiness Assessment,
Installation/Commissioning and pre/post-sales support
88. Why Plantronics?
• Market leaders in the mobile communication market
• Microsoft Communications Technology Partner of the Year 2012
Learn about… Contextual Intelligence by Plantronics makes
Lync smarter, by helping it understand what its users are
actually doing — where they are, if they‟re busy, whether they‟re using
their mobile phone, and more.
89. Why Polycom?
The Polycom and Microsoft Alliance delivers
complete solutions that transform UC for
customers and partners.
• Optimised for Microsoft Environments
• Seamless interoperability
• Easy to use solutions demonstrating
strong ROI
97 10M 76 40+
90. Lunch & Speed Meetings
Book your Meetings with
vendors & Westcon
• Active Communications
• Audiocodes
• Extreme Networks
• Jabra
• Plantronics
• Polycom
• Westcon Business Development
• Westcon Pre-sales
90
Thank you
Editor's Notes
Typically there are 5 steps within the MS Lync sales process which partners are engaging with their end users,
Firstly, many partners are providing various consultancy services around Lync including business productivity and how MS Lync can deliver a strong Return on Investment (RoI). Also, an element of du-diligence may be required at this stage around the network and infrastructure to ensure it’s enabled for critical applications, such as Voice.
Many end users want to see Lync working within their existing environments and running a ‘timed’ Pilot provides an excellent opportunity to demonstrate Lync’s capabilities and offer another form of consultancy. Some Partners have chosen to offer this to their end users as a non chargeable service, whilst others are charging their customers for deploying the Pilot. I guess you may decide this on a case by case basis. We’ll talk in more detail later about how the Active Communications Server Express (ACS) provides the ideal platform to set up quick pilots for your customers without having to do any costly & tiresome work within the customers Active Directory (AD). Making the Pilot quicker and easier to deloy.
Further revenues are being gained by partners as they continue to consult on design, testing, deployment, training and documentation as well as implementing Managed Service for support and maintenance.
Then there’s the pull through of hardware and applications…..One of the great benefits of deploying MS Lync, especially when deploying Enterprise Voice (EV) is the need for additional hardware, which is being sold at excellent margins when comparing against a traditional PBX.As you deploy Enterprise Voice (EV) the requirement for gateways, session border controllers, load balancers and end point devices grows hugely. Opportunities also increase for deployments of applications such as contact centre, call reporting and call recording which are helping partners to deliver major Lync projects. Finally, another revenue stream which many partners are taken advantage of is Microsoft’s Solution Incentive Program (SIP). The SIP rebate scheme is providing strong rebates for Partners. We’ll look at this in more detail shortly.
For this examplewe have taken a customer of 500 users.This business is turning over £13m and has 300 people across 30 locations. Some of their goals include to double in then next 2 years, reduce costs and implement an automated ticketing system.Some of the challenges they face are common across many organisations today and include having a disparate workforce, multiple PBX’s, aging infrastructure, high travel costs and a large real estate
So how will a deployment of MS Lync meet some of these challenges?Firstly, MS Lync provides a SCALABLE PLATFORM and offers flexible licensing options which will supports this business as it doubles its size. Licensing options can offer either an On-Prem, Cloud or Hybrid solution as well as be per user or per device options which means a flexible solution can be delivered.As Audio, Video conferencing and collaboration is deployed, workforce efficiency increases whilst costs are massively reduced. The need for unnecessary travel is greatly reduced and as the disparate workforce gains the ability to communicate and collaborate with colleagues as if they were sat next to them, organisations have the ability to reduce the size of their real estate. MS Lync can be integrated into the existing PBX infrastructure or provides the end user with the choice to replace these platforms and save some costs on support and maintenance.Lync was developed with open advanced programming interfaces (APIs), this can enabled many applications to be integrated seamlessly into Lync. Also organisation can write bespoke applications which they can integrate. This will enable this business to integrate any ticketing system they purchase or design to be integrated and they will then be able to drive communication enabled business processes which will provide operational cost savings and efficiencies.One of the great abilities of MS Lync is Federation and being able to easily collaborate with other Lync users outside your organisation again reduces costs whilst further increasing efficiencies.
Now… Let me show you the money!!We’ve worked to make these figures as real as possible. In this instance we’ve taken an average of £1000 per day as a consultancy, deployment rate however this may be greater in some instances. By utilising the Active Communications Server for this deployment there is the opportunity to provide consultancy and deployment to the tune of 10 days.The support, Managed Services costs have been taken after discussions with a number of partners, however in the instance margins of 25% for Prof Services and support is on the low side. Many partners are making much larger margins than that!Now onto the software…In many instances, it may be that the end user has an agreement which means that SW is not purchased through yourselves, so I’ve not included the £45k value in the final revenue figure.. However by utilising Microsoft’s SIP incentive program and taking this deal through Microsoft’s deal registration portal (PSX) a rebate of £10k will be gained.Sections 4 and 5 covers some of the typical hardware required in this example such as the Active Communications Server, gateways, Survivable Branch appliances and end points. Partners are retaining double digit + margins on much of the hardware and this includes end points. So as you can see some great margins can be gained when deploying MS Lync
TheSolution Incentives Program was launched in November 2010 to drive incremental demand and sales of specific Microsoft solutions that represent key growth opportunities and create customer value. Solution Incentives are critical to Microsoft’s compete and go-to market sales motion through partners. The key objectives of the Solution Incentives Program is to reward eligible partners for successfully selling jointly with Microsoft in key workloads, which include Microsoft Lync.
The LyncSolution Incentive pays 10 to 20 percent. Minimum year-one requirement is $5,000 and up to $50,000 can be earned.Partners will need to be GOLD Communications accredited and register each deal through Microsoft’s PSX tool in order to gain a rebate.It’s with pleasure that I can confirm that Westcon are a GOLD Communications partner so can transact this on partners behalf.
Love Lync has dividedthese resources into 3 sections, aligned with each stage a partner will follow on the road to a Lync business practice.Lync Labs:Resources to help you on-board and manage your journey to becoming a Lync partner Land Lync: Guides and resources to help build a stronger sales proposition and effectively demonstrate the benefits to your customers Love Lync:Marketing materials to help build awareness, generate demand and close sales deals at a C-level.
Lets now look at the data center, and our architecture is ‘Open Fabric.’ Extreme’ Open Fabric is based on interoperability, standards, and the ability for a customer to deploy a best-in-class solution. It includes our leading resiliency capabilities permitting deployment of a true active-active network, demonstrated by the latest lippis report testing, and our density and latency permit customers to collapse 4, 5 or even 6 network tiers into two. Futureproofing is enabled by 100G, and our ExtremeXOS provides the flexibility to handle new technologies such as SDN. Analysts have recognized Extreme’s Open Fabric as a key differentiator vs vendor lock-in that is the case with many of our competitors.To enable the multi-vendor data center, we’ve begun to partner with other technology vendors to prove out parts of our solution. This includes EMC for synchronous Ethernet replication in support of disaster recovery, VBlock certification that permits us to connect to VCE, and QLogic for converged network adapters in support of Fibre Channel connectivity. Note: Go to the Data Center solutions page on Basecamp for more details.https://basecamp.extremenetworks.com/docs/DOC-13307
Key to our success, and really our crown jewel is the Extreme XOS network operating system. This is a true next-generation modular and resilient operating system that spans our complete product line, from our edge products to the BDX. A single OS permits us to maximize engineering efficiency, reduce the chance for bugs, and deliver a consistent set of services across the network. It helps with time-to-market for new innovations. Our competition requires two or sometimes three operating systems to accomplish the same. Performance is predictable. Scripting and open interfaces mean that is is extensible, and one example of this is SDN readiness through interfaces we’ve developed for both OpenFlow and OpenStack. Some vendors speak of programmable operating systems, but we’ve actually delivered this for over six years.
Extreme Networks partners well. We have a rich history of working with best-in-class technology and solution partners, and on the sales side, over 90% of our revenue is through the channel. This ability to partner is critical in selecting a vendor since no networking environment is truly homogeneous.
Extreme Networks is a strong mid-size company, consistently profitable and with no debt.We’ve been able to hold our margins by demonstrating product and solution differentiation vs the competition.We have global deployments across enterprises, data centers, and service providers, and I’ll describe this in a bit.We also pride ourselves on technical excellence, with a rich history of hardware and software innovation, resulting in over 175 patents.
I mentioned technical excellence. Over the last fifteen years we’ve introduced a number of unique technologies that make a real difference in network reliability, manageability, and ultimately total cost of ownership. These include quality of service, a modular next-generation network operating system, the ability to track user identity and virtual machines, EAPS for resiliency, and more recently, the BDX offering the highest density and lowest operating costs. In November of last year we added to our SDN architecture while at the same time introducing the industry’s first 100G cloud-scale interface based on merchant silicon. Our products have received numerous awards across the globe.