We covered the below: From Lync 2010 to Lync 2013 to Skype for Business: What has changed? Why move from Lync to Skype for Business? What does E5 and voice in the Cloud mean for your company? Best performance for your Microsoft solution by Kemp Technologies

1. 6th October 2015
Rob Quickenden – Chief Strategy Officer
Demetri Nicolaou – Microsoft Pre-Sales Consultant
James Hinton – UC Practice Lead
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2. INSPIRING INTELLIGENT CHANGE
ABOUT CISILION
 Established in 2000
 Enterprise Networking and Collaboration Experts
 Global Systems Integrator
 Business Led Not Technology Led
 Award Winning Customer Service
 Working with Clients in 56 Countries across 5 Continents
 London Based Productivity Focused Innovation Centre
 UK Innovation in Revenue Marketing Partner of the Year – 2015
 EMEA Partner of the Year - Riverbed Partner Summit 2015
 Enterprise Solution of the Year - IT Europa IT Excellence Awards
 Architectural Excellence Borderless Networks Partner of the Year -
Cisco Global Partner Summit
 Capital Partner of the Year - Cisco Global Partner Summit
 Mobility Solution of the Year - IT Europa European IT Excellence Awards
 Enterprise Convergence Solution of the Year - Comms Business Awards
 Most Innovative Business Impacting Network of the Year
CISILION COMPANY OVERVIEW
15 INDUSTRY AWARDS

3. INSPIRING INTELLIGENT CHANGE
OUR STORY IN NUMBERS
Three office hub locations
New York
London
Hong Kong
35+
PARTNERACCREDITATIONS
500+
UNIQUECERTIFICATIONS
$
650m
CUSTOMERSUPPORTEDASSETS
WORKINGWITHCLIENTSIN…
56COUNTRIES
5 CONTINENTS
THEOFFICEHUBLOCATIONS
NEWYORK LONDON HONGKONG
23%
AVERAGEREVENUEGROWTH
PERANNUMSINCE2010
15 INDUSTRYAWARDS
RECOGNISINGCHANNEL
EXCELLENCE
98%
CLIENTRENEWALRATE

4. INSPIRING INTELLIGENT CHANGE
WHO DO WE WORK WITH?

5. INSPIRING INTELLIGENT CHANGE
WHO DO WE WORK FOR?

6. WHAT’S ALL THE HYPE ABOUT SKYPE…
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7. The Skype for Business Journey

8. INSPIRING INTELLIGENT CHANGE
Lync 2010 to Skype for Business

9. INSPIRING INTELLIGENT CHANGE
Skype for Business Official* timeline

10. INSPIRING INTELLIGENT CHANGE
Complete meeting solution
Reach thousands for very large
meetings, attendees join from
virtually any browser and device
Use a dial-in number to join
Skype meetings from any device,
dial-out to bring participants
into the meeting
Modern attachments, ‘meet now’ in unified groups,
online meetings by default
Office real-time co-authoring in Skype for Business,
fast HD video-based screen sharing
Team collaboration device from Microsoft, full spectrum
of meeting devices with partners
Skype meeting broadcast
Office real-time
Co-authoring in skype for
business

11. INSPIRING INTELLIGENT CHANGE
Cloud PBX and PSTN calling
Manage your calls right within O365; eliminate separate PBX systems
for information workers
Make, receive and transfer calls from mobiles, tablets, and PC’s,
from nearly anywhere with internet access
Office 365 administration portal as the central location to
manage users for communications, email and content
Take advantage of your existing telephony infrastructure
(i.e. traditional PBX systems or on-premises SIP trunks)
Subscribe to calling plans from Office 365, use existing phone
numbers or get new ones, starting in the US this year
How you can
manage your calls

12. INSPIRING INTELLIGENT CHANGE
What…? No E4?
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13. INSPIRING INTELLIGENT CHANGE
RIP and Re-Deploy Options
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Enterprise Voice in Office 365
PSTN services provided by Microsoft*
User hosted in Office 365
PSTN services integrated on-promised
End-User features & Customer PSTN
services integrated on premise.

14. •
•
•
•
Integration & Migrate Options

15. INSPIRING INTELLIGENT CHANGE
Our Microsoft Partner Ecosystem
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16. INSPIRING INTELLIGENT CHANGE
Why Work with Cisilion?
 Business Led & Flexible Approach
 15 years of Voice and Networking Heritage
 We partner with the 2 Global Leaders in UC&C
 …and leading Eco System Partners
 …meaning we can remove the technical barriers to design, implementation and migration
 We help you drive success, ROI and User Adoption through our On-Boarding Services
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Support & Managed Services
Training & Adoption Services
Project & Change Management
Strategic advisory
Cisilion
Collaboration
Services
Consultancy Services

17. DEMO

18. WELCOME BACK

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19. Skype for Business is a game changer…
Offering the ability to transform the ways people work, reaping significant
RIO…..but only if users change their behaviour..
Enables you to
• Text, call, communicate
• Meet Discuss, collaborate
• Connect, present, demonstrate
From your
• Laptop
• Desktop
• Tablet
• Phone
• Meeting/Conf Room
With
• Colleagues
• Customers
• Skype Contacts
• Remote users anywhere, anytime

20. Adoption Services – The Key to Success
Increase
Business
Productivity
Improve
Employee
Satisfaction
Drive
Operational
Efficiency
Mitigate
Escalations
Save Time
and Money
Adoption
Impacts
ROI
Change drives adoption which in-turn impacts ROI
“User Adoption is the daily, habitual use and deep utilisation of a product
or technology by end-users”. #TheFaceBookEffect
Adoption requires that users change their behaviour – sometime is needs to be driven or enforced!

21. Resistance is a natural reaction to change
Avoid using a push strategy, that will just deed the resistance
Become aware of “red flags” that may hamper change and adoption
Adoption Services – The Key to Success
Change is a process
Change drives adoption  adoption leads to ROI
FACT! 70% of change initiatives fail due to poor user adoption!
http://www.kenblanchard.com/img/pub/Blanchard_Mastering_the_art_of_change.pdf
Connect users change to business results
Utilise a push strategy for optimal impact
Take a proactive approach using a common framework and success indicators
Maintain focus on the end-user

22. Why do so many change projects fail?
Push Strategy
“Re-use your towels.
It save us money!”
Pull Strategy
“Each day we use millions of gallons
of water and tons of detergent to
wash towels that have only been
used one.
Decide for yourself – a towel on the
rack means “I will re-use it again”.
Many customers implement a push strategy without even knowing
it and end up managing resistance instead of change.

23. THANK YOU
- Standalone environment that “extends” to your desktop and mobile
- Allows real users to use the benefits to help sell it back into the business
- Enables you to build momentum and gain “sponsors”
- Can be funded / part funded through DPS Days
Try it, Use It, Adopt it……

24. INSPIRING INTELLIGENT CHANGE
Why Work with Cisilion?
 Business Led & Flexible Approach
 15 years of Voice and Networking Heritage
 We partner with the 2 Global Leaders in UC&C
 …and leading Eco System Partners
 …meaning we can remove the technical barriers to design, implementation and migration
 We help you drive success, ROI and User Adoption through our On-Boarding Services
24
Support & Managed Services
Training & Adoption Services
Project & Change Management
Strategic advisory
Cisilion
Collaboration
Services
Consultancy Services