This document discusses improving communication between departments and with customers regarding moves. It recommends being more proactive in communicating accounting results to customers in real time after moves. Departments should touch base with customers at least once after their move. The opportunity exists to improve communication of customer needs before, during, and after moves. Final costs could potentially be generated while still at the residence or within one day. Key stakeholders include all department heads, sales, customer service, and accounting, as improved communication affects customers.