Webinar : Digital Trust – What’s the big deal?
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This document summarizes a panel discussion on digital trust. The panel discussed how digital trust relates to their roles and organizations, with digital trust drivers including transparency, security, reliability, and closeness of relationships. They also discussed current solutions for building digital trust and potential future challenges around customer expectations and industry opportunities. The panel event concluded by requesting feedback from attendees.
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Webinar : Digital Trust – What’s the big deal?
- 1. Digital Trust: What’s the big deal?
- 2. 2 Disclaimer Presentations are intended for educational purposes only and do not replace independent professional judgment. Statements of facts and opinions expressed are those of the participants individually and, unless expressly stated otherwise, are neither the opinion nor position of The Digital Insurer. The Digital Insurer do not endorse or approve, and assume no responsibility for, the content, accuracy or completeness of the information presented.
- 3. 3 Working together to accelerate the digital transformation of insurance Welcome Hugh Terry CEO The Digital Insurer
- 4. 4 Today’s Agenda 59 Minutes Welcome & Opening Remarks Introduction to Digital Trust & Panel Panel discussion: Digital Trust - What’s the big deal? Closing Remarks
- 5. 5 Housekeeping How to participate If you have a comment please type into the chat area Your experience You can select slides only, slides + speaker, speaker only We will post links and other info in the chat area during the event Post-event In a few days, we will send a link with recordings of the event including links to slides and contact details
- 6. 6 Introduction to Digital Trust & Panel Scan for Raquel’s LinkedIn: Digital Trust: What’s the big deal? Raquel Gonzalez Chief Marketing Officer, Asia Pacific, iptiQ by Swiss Re
- 7. 7 Today’s Panel Working together to accelerate the digital transformation of insurance Sally Wan CEO, AXA Greater China Melissa Wong Group Chief Product Officer, Bolttech William Trump Global Head Behavioural Sciences, iptiQ by Swiss Re Raquel Gonzalez CMO, Asia Pacific, iptiQ by Swiss Re Moderator: Panel Speakers:
- 8. By How does digital trust relate to your role and organization?
- 9. By Trust Drivers: Trust Triangle (HBR) • Authenticity • Logic • Empathy Raquel’s Summary on Digital: • Transparency • Security • Reliability • Closeness/Relationship Leadership Trust (HBR) • Relationship (positive) • Good Judgement/expertise • Consistency Trust Worthy Institutions (PWC) • Transparency • Legitimacy • Effectiveness The Digital Label: • Security • Data protection • Reliability • Fair user interaction
- 10. By The customer?
- 12. By The future? What could the future challenges and opportunities be for our industry?
- 13. By It’s a wrap
- 14. 14 Next Steps... We would love your feedback on Today’s Event. Three ways to do that... Use survey prompt at the end of event When you receive the recording link email via LinkedIn to TDI or iptiQ
- 15. Thanks for your time! (feedback please) Digital Trust: What’s the big deal?