The Tao of Email Template Design
Q. How do you build a email
   template for the best user
   experience, ad presentation
   and revenue generating
   potential?
Phil Hollows is the Founder and CEO of FeedBlitz,
the email & social media marketing automation
service. Before FeedBlitz, Phil was VP Product
Marketing for enterprise network security
management company OpenService (now
LogMatrix), and VP of Technology at web testing
company RadView Software.
@phollows            phil@feedblitz.com


Dave Hendricks has been building successful
email marketing companies and campaigns since
1999. As COO of LiveIntent, Dave is responsible
for Publisher Success, Marketing and Finance.
Prior to LiveIntent, Dave held executive roles with
Datran Media, InfoUSA and
ExperianCheetahmail
@davehendricks dave@liveintent.com
What You     •   Why you need to design your
                 email for mobile – now!
Will Learn
Today        •   How to design optimize your
                 newsletters for the highest
                 response & ad revenue

             •   How email newsletters are
                 different than your website…
                 and better

             •   Why Device Segmenting is a
                 waste of time
2.9 billion
 The Scale
 of Email
                 900 million


                                                           463 million
                               300 million
                                                                            90 million
Total Accounts   Facebook       Twitter      EMAIL          Websites         Google+
                                                                             1 billion
Daily Activity   60 million                                               items shared
                  updates      140 million
                                 tweets
                                                                 3.3 billion
                                                                 searches
                                                           47 billion
                                                           pageviews




                                             188 billion
                                             messages
Email is the #1 App




http://www.journalism.org/analysis_report/mobile_activity_news_ranks_high, http://pewinternet.org/Reports/2011/Search-and-email.aspx
Email is
continuing to
innovate…
EMAIL IS EVERYWHERE
Email is
mobile
31      %
of all mail (with
LiveIntent Tags)
opened in January
was opened
on a mobile
Ad
Impressions
by platform
on FeedBlitz
MSIE
24.9%
Mobile
28.9 %
Ad Revenue
by platform
on FeedBlitz

MSIE
26.6%
Mobile
31.4 %
43      %
                                                                                               Other providers
                                                                                               see even bigger
                                                                                               mobile numbers




https://litmus.com/blog/ipad-opens-grown-49-in-12-months-total-mobile-email-opens-back-to-43
LOOK FOR PEW




http://www.journalism.org/analysis_report/mobile_activity_news_ranks_high,
People (and their gadgets)
are unpredictable



    Your Imperative: design
    templates knowing that you
    cannot predict device – ever.
Don’t play device roulette


You’ll lose
GRAPH THAT EMAIL WILL BE
DELETED IF NOT RENDERED
If you don’t
believe me,
ask yourself…
If you don’t
believe me,
ask yourself…
                ‘How many
                different devices
                did I use in the
                last 24 hours?’
Then ask…
Then ask…



            ‘How did I
            respond?’
Then ask…



            ‘How did I
            respond?’

            ‘Did I click?’
Where did
you land?
Where did
you land?

            ‘Was it device
            contextual?’
Where did
you land?

            ‘Was it
            appropriate?’

            ‘Did I bounce?’
What are the implications
for email template design?
WHITE PAPER FINDINGS




Better performing newsletters
    turn your email from a
cost center into a profit center
WHITE PAPER FINDINGS




1. SUCCESSFUL DESIGN MEANS
   HIGHER ENGAGEMENT
   The best performing ad slots are
   integrated into an email’s copy
   and scale with the device
CLEAN
UNCLUTTERED
WHITE PAPER FINDINGS




2. THE GOLDEN RULE
   FOR AD SLOTS
   3 is a magic number
3
IS BEST
WHITE PAPER FINDINGS




 Even more ads can be appropriate
for longer newsletters where there is
  plenty of content to support them
We had to re-assess the value of our
subscriber newsletters. It’s proven to be
a channel that can be well monetized
and should not be overlooked.”



     ANDY WILSON
     SVP OF DIGITAL
WHITE PAPER FINDINGS




3. IN DEFENSE OF BELOW
   THE FOLD
   People interact differently with
   newsletters vs. websites
Mirapost 2011
Below
The Fold’s
Value
WHITE PAPER FINDINGS




Format, length & content should
impact the number & size of ads
Key         •   For a win-win, use lots of
Takeaways       white space and integrate ad
                slots into newsletter content

            •   3 ad slots is a good rule of
                thumb to maximize
                advertising revenue

            •   Don’t forget an ad slot at the
                bottom of your template!
RESPONSIVE DESIGN

Phil Hollows, CEO, FeedBlitz
www.feedblitz.com
About       •   Email Service Provider specializing
                in RSS and automatic email
FeedBlitz       update production

            •   The premium FeedBurner
                alternative

            •   Delivering 1.3 MM LiveIntent ad
                impressions / day

            •   Ad units appear in FeedBlitz
                emails and RSS feeds

            •   Our largest publishers are making
                3x to 4x our service fees via our
                LiveIntent Partnership
Mobile Email is already
much bigger than you think



29%                  31%
of our impressions   of our ad revenues
are from mobile      are from mobile
Mobile email outperforms desktop
and webmail

Email NOT optimized for mobile
platforms can kill response rates
and ad performance

And you can’t predict where an
email will be viewed
•   Adapts what is displayed for
                   the platform being used
Responsive
               •   Uses CSS “media selectors”
Design is          to change fonts, layouts, etc
the solution
               •   Used for mobile-friendly
               •   web sites

               •   Also works great on
               •   Android and iOS email!
•   You’re used to using HTML
                  tables for layouts
But it’s
not easy      •   But on mobile platforms,
being cool…       that tends to work against
                  responsive design

              •   Images won’t shrink and
                  text won’t flow
Non-Responsive Email
“Desktop” email on the phone
Responsive Email
Same email – responsive layout

Resized header
image




Large,                   Images & Ads
legible fonts            look great!
•   The same HTML must work on
                   desktop, webmail & mobile

Responsive     •   Mobile-friendly must degrade
                   gracefully on webmail, old
Email is           desktop apps that don’t respect
                   CSS @media selectors
tough to do!
               •   Tables are required to control
                   layout, making responsive
                   resizing difficult

               •   Design CSS and HTML carefully
                   to resize images, flow text, alter
                   fonts, margins and alignment

               •   Test, test, test!
But the
payoff is
worth it.
But the     29   %
payoff is   of our impressions
worth it.   are from mobile


            31   %
            of our ad revenues
            are from mobile
But the     If you’re not investing
payoff is   in responsive design
worth it.   for email, you’re
            leaving money on the
            table – and frustrating
            subscribers.
•   Our “EZ” templates are
                         mobile-friendly and degrade
                         gracefully
and                  •   We automate production,
FeedBlitz                monetization of your content
                         marketing
can help
                     •   We automatically build
                         LiveIntent ad tags

                     •   We can migrate and
WORK WITH US             monetize your RSS feed
FeedBlitz.com            readers too
phil@feedblitz.com
@phollows            •   Awesome deliverability
                         (SenderScore all 96-98)
Our newsletters have generated a new
stream of incremental revenue that has
exceeded our expectations.
Display in email is an opportunity
publishers cannot continue to ignore.


    CAMILLA CHO
    HEAD OF BUSINESS DEVELOPMENT

Webinar: Email Design for Revenue and Response

  • 1.
    The Tao ofEmail Template Design
  • 2.
    Q. How doyou build a email template for the best user experience, ad presentation and revenue generating potential?
  • 3.
    Phil Hollows isthe Founder and CEO of FeedBlitz, the email & social media marketing automation service. Before FeedBlitz, Phil was VP Product Marketing for enterprise network security management company OpenService (now LogMatrix), and VP of Technology at web testing company RadView Software. @phollows phil@feedblitz.com Dave Hendricks has been building successful email marketing companies and campaigns since 1999. As COO of LiveIntent, Dave is responsible for Publisher Success, Marketing and Finance. Prior to LiveIntent, Dave held executive roles with Datran Media, InfoUSA and ExperianCheetahmail @davehendricks dave@liveintent.com
  • 4.
    What You • Why you need to design your email for mobile – now! Will Learn Today • How to design optimize your newsletters for the highest response & ad revenue • How email newsletters are different than your website… and better • Why Device Segmenting is a waste of time
  • 5.
    2.9 billion TheScale of Email 900 million 463 million 300 million 90 million Total Accounts Facebook Twitter EMAIL Websites Google+ 1 billion Daily Activity 60 million items shared updates 140 million tweets 3.3 billion searches 47 billion pageviews 188 billion messages
  • 6.
    Email is the#1 App http://www.journalism.org/analysis_report/mobile_activity_news_ranks_high, http://pewinternet.org/Reports/2011/Search-and-email.aspx
  • 7.
  • 9.
  • 10.
  • 11.
    31 % of all mail (with LiveIntent Tags) opened in January was opened on a mobile
  • 12.
  • 13.
    Ad Revenue by platform onFeedBlitz MSIE 26.6% Mobile 31.4 %
  • 14.
    43 % Other providers see even bigger mobile numbers https://litmus.com/blog/ipad-opens-grown-49-in-12-months-total-mobile-email-opens-back-to-43
  • 15.
  • 16.
    People (and theirgadgets) are unpredictable Your Imperative: design templates knowing that you cannot predict device – ever.
  • 17.
    Don’t play deviceroulette You’ll lose
  • 18.
    GRAPH THAT EMAILWILL BE DELETED IF NOT RENDERED
  • 19.
    If you don’t believeme, ask yourself…
  • 20.
    If you don’t believeme, ask yourself… ‘How many different devices did I use in the last 24 hours?’
  • 21.
  • 22.
    Then ask… ‘How did I respond?’
  • 23.
    Then ask… ‘How did I respond?’ ‘Did I click?’
  • 24.
  • 25.
    Where did you land? ‘Was it device contextual?’
  • 26.
    Where did you land? ‘Was it appropriate?’ ‘Did I bounce?’
  • 27.
    What are theimplications for email template design?
  • 28.
    WHITE PAPER FINDINGS Betterperforming newsletters turn your email from a cost center into a profit center
  • 29.
    WHITE PAPER FINDINGS 1.SUCCESSFUL DESIGN MEANS HIGHER ENGAGEMENT The best performing ad slots are integrated into an email’s copy and scale with the device
  • 30.
  • 31.
  • 32.
    WHITE PAPER FINDINGS 2.THE GOLDEN RULE FOR AD SLOTS 3 is a magic number
  • 33.
  • 34.
    WHITE PAPER FINDINGS Even more ads can be appropriate for longer newsletters where there is plenty of content to support them
  • 35.
    We had tore-assess the value of our subscriber newsletters. It’s proven to be a channel that can be well monetized and should not be overlooked.” ANDY WILSON SVP OF DIGITAL
  • 36.
    WHITE PAPER FINDINGS 3.IN DEFENSE OF BELOW THE FOLD People interact differently with newsletters vs. websites
  • 37.
  • 38.
  • 39.
    WHITE PAPER FINDINGS Format,length & content should impact the number & size of ads
  • 40.
    Key • For a win-win, use lots of Takeaways white space and integrate ad slots into newsletter content • 3 ad slots is a good rule of thumb to maximize advertising revenue • Don’t forget an ad slot at the bottom of your template!
  • 41.
    RESPONSIVE DESIGN Phil Hollows,CEO, FeedBlitz www.feedblitz.com
  • 42.
    About • Email Service Provider specializing in RSS and automatic email FeedBlitz update production • The premium FeedBurner alternative • Delivering 1.3 MM LiveIntent ad impressions / day • Ad units appear in FeedBlitz emails and RSS feeds • Our largest publishers are making 3x to 4x our service fees via our LiveIntent Partnership
  • 43.
    Mobile Email isalready much bigger than you think 29% 31% of our impressions of our ad revenues are from mobile are from mobile
  • 44.
    Mobile email outperformsdesktop and webmail Email NOT optimized for mobile platforms can kill response rates and ad performance And you can’t predict where an email will be viewed
  • 45.
    Adapts what is displayed for the platform being used Responsive • Uses CSS “media selectors” Design is to change fonts, layouts, etc the solution • Used for mobile-friendly • web sites • Also works great on • Android and iOS email!
  • 46.
    You’re used to using HTML tables for layouts But it’s not easy • But on mobile platforms, being cool… that tends to work against responsive design • Images won’t shrink and text won’t flow
  • 47.
  • 48.
    Responsive Email Same email– responsive layout Resized header image Large, Images & Ads legible fonts look great!
  • 49.
    The same HTML must work on desktop, webmail & mobile Responsive • Mobile-friendly must degrade gracefully on webmail, old Email is desktop apps that don’t respect CSS @media selectors tough to do! • Tables are required to control layout, making responsive resizing difficult • Design CSS and HTML carefully to resize images, flow text, alter fonts, margins and alignment • Test, test, test!
  • 50.
  • 51.
    But the 29 % payoff is of our impressions worth it. are from mobile 31 % of our ad revenues are from mobile
  • 52.
    But the If you’re not investing payoff is in responsive design worth it. for email, you’re leaving money on the table – and frustrating subscribers.
  • 53.
    Our “EZ” templates are mobile-friendly and degrade gracefully and • We automate production, FeedBlitz monetization of your content marketing can help • We automatically build LiveIntent ad tags • We can migrate and WORK WITH US monetize your RSS feed FeedBlitz.com readers too phil@feedblitz.com @phollows • Awesome deliverability (SenderScore all 96-98)
  • 54.
    Our newsletters havegenerated a new stream of incremental revenue that has exceeded our expectations. Display in email is an opportunity publishers cannot continue to ignore. CAMILLA CHO HEAD OF BUSINESS DEVELOPMENT

Editor's Notes

  • #2 Press release? On Monday about the white paperCombine two concepts - free whitepaper for attending free webinarCan I update sign up with corporate email address?
  • #3 Julia Intro
  • #4 Julia intro
  • #6 No! it’s the healthiest its ever been! Its too big to fail - Email is the most popular app on computers, smart phones and tablets. It is the killer app. 2.9B active users and a 188 billion messages are sent per day, and almost none of them with ads. It is larger than social networking, and there are more emails sent than page views or searches. But I am not here to convince you that email is a replacement or is more important then any of the other online media channels.
  • #9 Mailbox.app being acquired by dropbox is validation that email is the #1 info is shared
  • #10 EMAIL IS EVERYWHEREEmail is many different things to many different peopleIt’s highly personal, mobile, social, ecommerce and accessible on every device.
  • #11 Don’t be left behindEmail has transformedEmail is not going awayEmail has simply transformedIt used to be something you only did at your desktop to something that is now in your pocket, with you everywhere you go
  • #12 Compare tofeedblitz’s stats
  • #17 reduce time wasted segmenting
  • #20 reduce time wasted segmenting
  • #21 reduce time wasted segmenting
  • #22 reduce time wasted segmenting
  • #23 reduce time wasted segmenting
  • #24 reduce time wasted segmenting
  • #25 Did it make sense?
  • #26 Did it make sense?
  • #27 reduce time wasted segmenting
  • #28 White paper findings
  • #36 Don’t take my word for it. Listen to Camilla Cho from Patch
  • #48 Text is too small, links are not navigableTables force email to be wideImages & Ads are too small
  • #55 Any questions?1)       What are the HTML tricks to make an email template design responsive?