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Web 3 Cisco Pulse
- 1. Cisco Pulse
Connecting the Human Network
Alex Yeung
Technical Marketing Engineer
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
- 2. Business Collaboration at a Crossroad
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© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
- 3. Sub-Optimal Expert Discovery & Collaboration
More 50% of employees want the ability to locate expertise to help them with
their daily jobs …
To find experts …71% “ask around,” 46% use the company directory, 34% use
Solution Sales Rep intranet and 30% actually Professor
the company Wealth Manager send a company-wide email
R&D Manager
“I cannot put together this “This adjustment to the “If we could write a join grant “With the appropriate
solution design without retirement plan may result proposal with professors in correlation analysis, we
the help of UC, security, in unintended tax other faculties , we could could design a smaller
& mobility system consequences for my increase our chances of clinical trial study with
engineers?” client?” winning the grant?” statistically valid results.”
“How can I find the right “Who is the best expert in “How can I locate other “How can I locate a staff
experts to help me with our Tax Practice who can faculty members working statistician who has
this complex design?” suggest a more tax- on related research to experience in analyzing
efficient alternative?” collaborate on a Clinical Trial Research
proposal?” Data?
Vanson Bourne (2008); Recommind (2009) 3
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
- 4. Current Situation: Sales Scenario
John, Sales Engineer Needs Help!
Need:
“How do I answer a
customer question for The Human Network
Search Content
a competitive bid?”
Taps Network
(1 Degree)
SE
Send Broadcast
Email
AMs and SEs Spend a Lot of Time Seeking
Assistance from Various Subject Matter Experts
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
- 5. Solution: Cisco Pulse
Automated People and Media Search
! Capture organizational know-
how by tagging content as it
traverses the network
! Quickly find relevant people
and valued information
! Ability to collaborate with
colleagues in a click
! Automatically navigate rich
media to the spoken word
! Embed this capability in a
variety of business
applications OpenSocial APIs
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5
- 6. Cisco Pulse Platform Overview
RSPAN / SPAN Enabled
Switches
Pulse Connect
Pulse Locator Pulse Apps
User Traffic User Traffic OpenSocial
Corporate Apps
Network
Captured in Tag Navigator
RSPAN / SPAN Profile
Pulse User Management
UC Integration
Pulse Collect Pulse Engine / Apps Platform
OpenSocial Admin Tools
APIs
Automatic
Discovery
Document &
&
Rich Media
Content Filtering Index Store
Tagging Indexer
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
- 7. Directory Service and Profile Management
! Share contact info
imported from Active
Directory (LDAP)
! Tag yourself with
relevant areas of
experience
! Set your preferred
methods of contact
! Share background info
including past work
and educational
history
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7
- 8. UC Integration for Frictionless Collaboration
! Cisco Presence
Server Integration:
Presence bubbles
indicate availability
! Hover Widget: Mouse
over someone to get
user mini profile and
click to collaborate
options
! Click to Call
! Click to Email
! Click to WebEx
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8
- 9. Automated Tagging and Tag Navigator
! Cisco Pulse automatically
analyzes your content in
motion and tag your
relevant areas of
experience
! Document and rich media
! Rank your tags according
to the amount of activity
with the tags
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9
- 10. People + Docs + Media Search and Expert
Ranking
! Find all expertise across
the organization
! Search result is ranked
based on depth of
experience
! Find just who you’re
looking for by filtering on
role, region and
organization or by
expanding your keyword
search
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10
- 11. Rich Media Tagging
! Automatically tags
vocabulary terms in
the spoken words in
videos and audios
! Built-in media player to
play videos and audios
(FLV, MPEG, MP4, MP3)
! Show the location in
the video/audio where
the words were
mentioned
! Find what you looking
for instantly without
going through the
whole video/audio
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
- 14. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14
