Social content management for ibm connections


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Social content management for ibm connections

  1. 1. Social Content Management Solutions for IBM Connections Joel Demay – IBM Collaborative Solutions Technical Leader – Middle East and Africa© 2013 IBM Corporation
  2. 2. Please note: IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the users job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.2 © 2013 IBM Corporation
  3. 3. Agenda Social Business Platform What is Social Content Management? Product Demonstration IBM Connections Content Manager at a glance Questions3 © 2013 IBM Corporation
  4. 4. Social Business delivers value to the organization by combiningcore capabilities driving business process transformation4 © 2013 IBM Corporation
  5. 5. Agenda Social Business Platform What is Social Content Management? Product Demonstration IBM Connections Content Manager at a glance Questions5 © 2013 IBM Corporation
  6. 6. What is Social Content Management?Social Networking: Content Management:Person is at the Center Content is at the Center People are the most valuable asset  Content is the most valuable asset People make connections  Content records single version of truth People know things  Content - better decisions, faster People get work done  Content feeds business processes People innovate  Content is the collective memory People create content  Content stays with organization People drive progress  Content is auditable6 © 2013 IBM Corporation
  7. 7. Social Networking is Collaboration ... … leveraging all IBM Connections services: Profiles - Communities - Files - Wikis - Blogs - Forums - Events Media Gallery - Ideation Blogs - Activities - Activity Stream7 © 2013 IBM Corporation
  8. 8. Social Networking 1: Sharing  Eliminate silos of information by sharing content as well as expertise to accelerate business results  Both enterprise content and social content become discoverable by integrated analytics  Sharing of information across organizational boundaries creates new business opportunities (see for examples)  Retain organizational knowledge when employees leave  Create a culture of reward and gratification as people become aware of what others are doing8 © 2013 IBM Corporation
  9. 9. Social Networking 2: Liking  Immediate feedback loop honoring the creator of content leading to a culture of Sharing  “Likes” elevate content to allow for viral spreading of useful information across the business  By liking posts or people Connections can make better recommendations on other resources  Useful information becomes widely available instead of lingering in silos9 © 2013 IBM Corporation
  10. 10. Social Networking 3: Commenting  Creating a dialog between users driving faster and more creative ways to develop ideas, concepts and content  History of comments providing context for new colleagues and team members to come up to speed on projects and team work  Interactive and threaded comments drive conversation on content that matters10 © 2013 IBM Corporation
  11. 11. Content Management is having Control ... … over all documents and content in an organization: Documents - Spreadsheets - Presentations - Movies - Photos Audio - Symphony - PDF - COLD - Images - Reports13 © 2013 IBM Corporation
  12. 12. Content Management 1: Check-in / out  Check-in / out controls who can edit a document  One person at a time can check a document out to make changes to the content  Other users can still open and view content or leave comments  Confidence in always having the single version of the truth ─ Never lose your changes ─ Coordinates user collaboration14 © 2013 IBM Corporation
  13. 13. Content Management 2: Folders and Taxonomies  Folder hierarchies represent the traditional way of organizing content and are still widely used to provide a logical structure for finding information  Metadata is a better way to describe the content and context to each document  Document Classes define what metadata fields are best suited for each type of content  A metadata taxonomy creates organized hierarchies of document classes and metadata to file content in multiple branches15 © 2013 IBM Corporation
  14. 14. Content Management 3: Approval Routing  Content often needs further review before uploading a final version to a broader audience  Approver role available for validating content  Support for single or multiple approvers, and ad-hoc nomination of additional approvers on a case-by-case basis  The review and approval routing ensures relevant content is also approved and therefore trusted content16 © 2013 IBM Corporation
  15. 15. Social Content Management is Collaboration ... … across all People and Content: IBM Connections Content Manager19 © 2013 IBM Corporation
  16. 16. With IBM Connections Content Manager, leverage the foundational capabilities of an enterprise socialcollaboration platform with embedded content management capabilities making corporate contentavailable for use across the enterprise. Liberate key organizational content to drive improved decision-making and business results Control content creation and access Discover expertise and content • Confidence in a secure and controlled content • Utilize social analytics and embedded search to management engine to accelerate productivity find content and subject matter experts and business efficiency • Connects people to people and people to • Combines the ease of social tools with the power of a structured hierarchy information, content and knowledge delivering accurate and reliable results Act on Content in context Mobilize Available anytime, anywhere • Proactively manage trusted content across your social network • Be productive on the go with comprehensive mobile support to access content when you • Engage people - Embed the collaborative content need to creation process into your workstream © 2013 IBM Corporation
  17. 17. IBM Connections Content Manager Features Control – Document check-in and check-out, version control, approval routing, metadata, taxonomy, document types, nested folders Discover – Social capabilities - such as tagging, commenting, liking, and analytics. Activity Stream integration. Fully integrated search across embedded content libraries. Act – Activity Streams with embedded experience, commenting, tagging, pre-defined views Mobilize - Be productive on the go with viewing and commenting capabilities on a wide array of mobile devices Core IBM Connections Capabilities Be ready to act with up-to-the-minute, in- Get insight with Social Analytics to support context views of critical business activity deeper customer and partner relationships Combine expertise with existing business Stay connected any time any where with applications to make better decisions faster comprehensive mobile support © 2013 IBM Corporation
  18. 18. Libraries and Content IBM Connections on WebSphere single WAS cell  The Library is installed as a Connections Component Members  The Library can be installed as a new instance or connected to an Library existing FileNet server Wiki Pages  Community owners can easily add Forums one or more Libraries to a Community Events Activities ... Relational Database File systems © 2013 IBM Corporation
  19. 19. Agenda  Social Business Platform  What is Social Content Management?  Product Demonstration  IBM Connections Content Manager at a glance  Questions23 © 2013 IBM Corporation
  20. 20. Agenda  Social Business Platform  What is Social Content Management?  Product Demonstration  IBM Connections Content Manager at a glance  Questions24 © 2013 IBM Corporation
  21. 21. *ViewsIBM Connections Content Manager Count and sort Views* by number of Likes and Downloads Nested folders Check in/out Trash can for documents “soft” delete © 2013 IBM Corporation
  22. 22. IBM Connections Content Manager Breadcrumb trail Create, re-use, remove Tags Like or Unlike a document Threaded Comments, keeping version context © 2013 IBM Corporation
  23. 23. IBM Connections Content Manager Draft is only available to author or reviewer Approved versions andcurrent drafts are displayed © 2013 IBM Corporation
  24. 24. IBM Connections Content Manager at a glanceIBM Connections Content Manager provides a rich social content and documentmanagement experience inside IBM Connections Communities  IBM Connections Content Manager (CCM) is an add-on to IBM Connections  Fully integrated social features, e.g. Tags, Likes, Download Count, Following  Traditional Content Management features, e.g. Check in/out, Approval Routing, Nested Folders, Full-Text and Metadata Search, Document Types and Metadata  Content Management becomes as easy to use as Social Tools  Fully integrated into the Activity Stream  Provides migration tool for documents in a Quickr Document Library to be moved into CCM28 © 2013 IBM Corporation
  25. 25. Agenda  Social Business Platform  What is Social Content Management?  Product Demonstration  IBM Connections Content Manager at a glance  Questions?29 © 2013 IBM Corporation
  26. 26. Come give us feedback on Connections 4.0 and beyond Review design prototypes or help us do a usability study. Provide feedback about document management capabilities, micro-blogging enhancements and more. Join us all week in the “Design Lab” @ Asia 4 in the Dolphin. Get answers to questions youve always wanted to ask, provide feedback from your own experience, and make suggestions for new features. Join us all week in the “Meet the Developer Lab” @ Asia 1 & Asia 2 in the Dolphin.© 2013 IBM Corporation
  27. 27. External Resources and Information New IBM Social Landing Page Latest product info, research, podcasts, and more IBM Connections Team Blog Assets, discussion, and opinion about driving the adoption of IBM social software App/Widget Catalog http://catalog.lotus.com31 © 2013 IBM Corporation
  28. 28. Social Business is not an option – its a mandate Social Business Becoming a Social transformation Business is easy delivers real with IBM business value Connections Start Your Social Business Journey Now!© 2013 IBM Corporation
  29. 29. Legal disclaimer © IBM Corporation 2013. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. All references to Greenwell refer to a fictitious company and are used for illustration purposes only.33 © 2013 IBM Corporation