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Matching in Public Employment Services
       Lessons learned from multiple European deployments




Peter Went, CEO                                  December 2nd 2009
WCC

Company Fundamentals
•   Founded in 1996
•   Privately owned
•   IFRS-based annual report; audited by Deloitte
•   Headquartered in The Netherlands
    US offices in Palo Alto, CA & Reston, VA
•   Currently 47 employees; more than 50 customers
•   One product company. Product named ELISE

Industry Recognition
•   Frost and Sullivan- “Biometric Emerging Multimodal Platform of the Year”
•   Repeatedly acknowledged in the Gartner Magic Quadrant for Information Access
    Technology (along with Google, Autonomy, Oracle) since 2006
•   IDC recognizes WCC for innovative search and match technology since 2006
•   4th in Deloitte Technology Fast 50 (Netherlands), 50th on Deloitte Technology Fast
    500 EMEA




                                                                              Page 2
Industries

Primary Markets
•   IDentification of people, goods and services (ID)
        Border security
        National ID
        Cargo screening


•   Job- & Candidate matching in Employment Arena (EA)
        Public Employment Services
        Staffing- & Recruitment firms
        Job boards


Secondary Markets
•   Content Mgt             Search through historic data
•   Enterprise Search       Search through enterprise content
•   BI/Analytics            Real-time & interactive queries on any data (volume)




         3                                                                         Page 3
Matching 60% of Europe’s unemployed into work



                           European Union
                           500 million inhabitants
                           19.2 million unemployed
                           60% served by ELISE

                           Customers
                           Bundes Agentur fur Arbeit     DE
                           UWV Werkbedrijf               NL
                           VDAB                          BE
                           DWP/JobcentrePlus             UK
                           SIL                           IT
                           Pole Emploi                   FR
                           AMS Arbetsformedlingen        SE




                                                       Page 4
Quality Match

Germany – Bundes Agentur fur Arbeit
• Compelling event: Hartz reform
   First three months, free choice of work
   Next three months, must accept suitable work within 100KM radius
   Then, must accept suitable work anywhere in Germany



Netherlands – UWV Werkbedrijf
• Compelling event: Matching on competences
   Find matching jobs, not matching job titles … by matching on competences



France – Pole Emploi
• Compelling event: Social security reform by Sarkozy presidency
   We offer you two matching jobs, if both rejected we lower social benefits


• Compelling event: Recruit 2.000 new personal advisers
   Short hire cycle necessary, due to pressing economic times
   More than 100.000 people applied
   Own system used to match applicants into internal jobs

                                                                               Page 5
Landscape

          Candidates                                                                Jobs


      Highly employable         Enable them to find matching jobs                            100%
                                                                                              80%
                                                                                              60%
        Employable                      Find matching candidates

   Poorly employable            Determine gap to labor market


                                                    Find matching
                                 Reduce gap       Education & Training




Entering candidates                                                      Entering jobs
Ensure quality & completeness                                            Ensure quality & completeness




                                  Education & Training

                                                                                                 Page 6
Bi-directional Matching



                     Candidate Requires     Job Offers           Score

        Keyword      Programmer            Software engineer     100%

         Location    Amsterdam             Schiphol              100%

           Salary    40.000€ – 50.000€     45.000 €              100%

                     Your Requirements Match With This Job : 100%
                     Job Requires           Candidate Offers

 Work Experience     min. 6 years          4 yrs                 68%

Highest Education    HBO                   HBO                   100%

         IT Skills   Windows, Java, C++,   Windows, MS Office,   72%
                     VB.net                Java, Composer

                     This Job Match With Your Profile :           80%



                     Combined match score                        90%



                                                                         Page 7
Fulfillment- & Employability Index

Place a candidate
    # 312345 Personal Assistant for Managing Director and Finance Dir, London, UK / 2009/12/02         Fulfillment Index 90

   Match       Empl.    Candidate #   Name                              Available    Available   Alert         Action
   Score       Index                                                    From         Till
   95          93       345622        Jane Brown                        12/31        12/31       E,M

   91          75       335698        Michele Knight                    12/31        05/31       E

   89          92       335698        Vanessa Hudgens                   05/31        12/31       M

   82          97       778129        Quincy Ragin                      06/30        12/31       E,M




  # 998560 Secretary and office manager, Birmingham, UK / 2009/12/02                                 Fulfillment Index 89

  # 998560 Office manager, London, UK / 2009/12/02                                                   Fulfillment Index 87

           ……




                                                                                                               Page 8
By region or branches
                                                                                       By gender
                                                                                       By age group
                                   Employability Index Monitor                         By education level
                                                                                       By job title or –group
                                                                                       By industry



Number of candidates by Employability Index          Branches with highest Employability Index




                                                                                 Avg




                                                     Branches with lowest Employability Index
  Average Employability Index of each branch




                                                                                  Avg

                             Avg


                                                                                                       Page 9
Any questions ?
                         ELISE - Face.jpg




Peter Went, CEO
WCC Smart Search & Match
Savannahweg 17
3542 AW Utrecht
The Netherlands

T. +31-30-750 3200
F. +31-30-750 3299
E. pwent@wcc-group.com


                                                   Page 10

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WCC Unemployment Presentation

  • 1. Matching in Public Employment Services Lessons learned from multiple European deployments Peter Went, CEO December 2nd 2009
  • 2. WCC Company Fundamentals • Founded in 1996 • Privately owned • IFRS-based annual report; audited by Deloitte • Headquartered in The Netherlands US offices in Palo Alto, CA & Reston, VA • Currently 47 employees; more than 50 customers • One product company. Product named ELISE Industry Recognition • Frost and Sullivan- “Biometric Emerging Multimodal Platform of the Year” • Repeatedly acknowledged in the Gartner Magic Quadrant for Information Access Technology (along with Google, Autonomy, Oracle) since 2006 • IDC recognizes WCC for innovative search and match technology since 2006 • 4th in Deloitte Technology Fast 50 (Netherlands), 50th on Deloitte Technology Fast 500 EMEA Page 2
  • 3. Industries Primary Markets • IDentification of people, goods and services (ID) Border security National ID Cargo screening • Job- & Candidate matching in Employment Arena (EA) Public Employment Services Staffing- & Recruitment firms Job boards Secondary Markets • Content Mgt Search through historic data • Enterprise Search Search through enterprise content • BI/Analytics Real-time & interactive queries on any data (volume) 3 Page 3
  • 4. Matching 60% of Europe’s unemployed into work European Union 500 million inhabitants 19.2 million unemployed 60% served by ELISE Customers Bundes Agentur fur Arbeit DE UWV Werkbedrijf NL VDAB BE DWP/JobcentrePlus UK SIL IT Pole Emploi FR AMS Arbetsformedlingen SE Page 4
  • 5. Quality Match Germany – Bundes Agentur fur Arbeit • Compelling event: Hartz reform First three months, free choice of work Next three months, must accept suitable work within 100KM radius Then, must accept suitable work anywhere in Germany Netherlands – UWV Werkbedrijf • Compelling event: Matching on competences Find matching jobs, not matching job titles … by matching on competences France – Pole Emploi • Compelling event: Social security reform by Sarkozy presidency We offer you two matching jobs, if both rejected we lower social benefits • Compelling event: Recruit 2.000 new personal advisers Short hire cycle necessary, due to pressing economic times More than 100.000 people applied Own system used to match applicants into internal jobs Page 5
  • 6. Landscape Candidates Jobs Highly employable Enable them to find matching jobs 100% 80% 60% Employable Find matching candidates Poorly employable Determine gap to labor market Find matching Reduce gap Education & Training Entering candidates Entering jobs Ensure quality & completeness Ensure quality & completeness Education & Training Page 6
  • 7. Bi-directional Matching Candidate Requires Job Offers Score Keyword Programmer Software engineer 100% Location Amsterdam Schiphol 100% Salary 40.000€ – 50.000€ 45.000 € 100% Your Requirements Match With This Job : 100% Job Requires Candidate Offers Work Experience min. 6 years 4 yrs 68% Highest Education HBO HBO 100% IT Skills Windows, Java, C++, Windows, MS Office, 72% VB.net Java, Composer This Job Match With Your Profile : 80% Combined match score 90% Page 7
  • 8. Fulfillment- & Employability Index Place a candidate # 312345 Personal Assistant for Managing Director and Finance Dir, London, UK / 2009/12/02 Fulfillment Index 90 Match Empl. Candidate # Name Available Available Alert Action Score Index From Till 95 93 345622 Jane Brown 12/31 12/31 E,M 91 75 335698 Michele Knight 12/31 05/31 E 89 92 335698 Vanessa Hudgens 05/31 12/31 M 82 97 778129 Quincy Ragin 06/30 12/31 E,M # 998560 Secretary and office manager, Birmingham, UK / 2009/12/02 Fulfillment Index 89 # 998560 Office manager, London, UK / 2009/12/02 Fulfillment Index 87 …… Page 8
  • 9. By region or branches By gender By age group Employability Index Monitor By education level By job title or –group By industry Number of candidates by Employability Index Branches with highest Employability Index Avg Branches with lowest Employability Index Average Employability Index of each branch Avg Avg Page 9
  • 10. Any questions ? ELISE - Face.jpg Peter Went, CEO WCC Smart Search & Match Savannahweg 17 3542 AW Utrecht The Netherlands T. +31-30-750 3200 F. +31-30-750 3299 E. pwent@wcc-group.com Page 10